When was the cut back?

Has Cingular been laying off or just not replacing the churn in their
CSR staff ?

In calling in today to confirm blocking of all txt messages to my
account, it never took less than 10 minutes to get to a CSR.

I know this never happens to NAVAS.

On Mon, 12 Mar 2007 19:03:04 -0500, karlkrandall@sbcglobal.net wrote in
<eeqbv2togh38ub9q4t974bv9fb3kn8ic4k@4ax.com>:

>Has Cingular been laying off or just not replacing the churn in their
>CSR staff ?
>
>In calling in today to confirm blocking of all txt messages to my
>account, it never took less than 10 minutes to get to a CSR.
>
>I know this never happens to NAVAS.

I just called 611 three times, and my wait times averaged about
4-1/2 minutes.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

John Navas <spamfilter1@navasgroup.com> wrote:
> On Mon, 12 Mar 2007 19:03:04 -0500, karlkrandall@sbcglobal.net wrote in
> <eeqbv2togh38ub9q4t974bv9fb3kn8ic4k@4ax.com>:

> >Has Cingular been laying off or just not replacing the churn in their
> >CSR staff ?
> >
> >In calling in today to confirm blocking of all txt messages to my
> >account, it never took less than 10 minutes to get to a CSR.
> >
> >I know this never happens to NAVAS.

> I just called 611 three times, and my wait times averaged about
> 4-1/2 minutes.

What? Three times? Just for fun and to get an average time?
Boy, must be exciting over there calling 611 and re-posting those FAQs
every 5 days. I'm jealous. Can you post the FAQs again for us all and
pollute the google groups cache even more? I love it when I search for
something and the first 10,000 results that come back are repeated
postings of your FAQs.

karlkrandall@sbcglobal.net wrote:
> Has Cingular been laying off or just not replacing the churn in their
> CSR staff ?
>
> In calling in today to confirm blocking of all txt messages to my
> account, it never took less than 10 minutes to get to a CSR.
>
> I know this never happens to NAVAS.

He has a private number to call for service.

On Tue, 13 Mar 2007 07:33:25 -0700, SMS <scharf.steven@geemail.com>
wrote in <45f6b637$0$27238$742ec2ed@news.sonic.net>:

>karlkrandall@sbcglobal.net wrote:
>> Has Cingular been laying off or just not replacing the churn in their
>> CSR staff ?
>>
>> In calling in today to confirm blocking of all txt messages to my
>> account, it never took less than 10 minutes to get to a CSR.
>>
>> I know this never happens to NAVAS.
>
>He has a private number to call for service.

I just know how (and when) to dial 611.
If that still doesn't work for you,
let me know and I'll give you a very
easy step by step.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

On Tue, 13 Mar 2007 14:59:18 GMT, John Navas
<spamfilter1@navasgroup.com> wrote:

>On Tue, 13 Mar 2007 07:33:25 -0700, SMS <scharf.steven@geemail.com>
>wrote in <45f6b637$0$27238$742ec2ed@news.sonic.net>:
>
>>karlkrandall@sbcglobal.net wrote:
>>> Has Cingular been laying off or just not replacing the churn in their
>>> CSR staff ?
>>>
>>> In calling in today to confirm blocking of all txt messages to my
>>> account, it never took less than 10 minutes to get to a CSR.
>>>
>>> I know this never happens to NAVAS.
>>
>>He has a private number to call for service.
>
>I just know how (and when) to dial 611.
>If that still doesn't work for you,
>let me know and I'll give you a very
>easy step by step.


Only one step necessary - Call 1-877-734-0766, and get to 2nd level
support.

On Thu, 15 Mar 2007 11:22:52 GMT, karlkrandall@sbcglobal.net wrote in
<u2biv29n1qd640dls44cdbp49cncp9uceb@4ax.com>:

>On Tue, 13 Mar 2007 14:59:18 GMT, John Navas
><spamfilter1@navasgroup.com> wrote:

>>I just know how (and when) to dial 611.
>>If that still doesn't work for you,
>>let me know and I'll give you a very
>>easy step by step.
>
>Only one step necessary - Call 1-877-734-0766, and get to 2nd level
>support.

That's the "Office of the President", a major escalation that in most
cases is overkill and shouldn't be abused. I generally get good results
from the generally positive and helpful folks at 611.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

On Tue, 13 Mar 2007 01:48:37 GMT, John Navas
<spamfilter1@navasgroup.com> wrote:

>On Mon, 12 Mar 2007 19:03:04 -0500, karlkrandall@sbcglobal.net wrote in
><eeqbv2togh38ub9q4t974bv9fb3kn8ic4k@4ax.com>:
>
>>Has Cingular been laying off or just not replacing the churn in their
>>CSR staff ?
>>
>>In calling in today to confirm blocking of all txt messages to my
>>account, it never took less than 10 minutes to get to a CSR.
>>
>>I know this never happens to NAVAS.
>
>I just called 611 three times, and my wait times averaged about
>4-1/2 minutes.

That must be why the hold times are so long -- John calling when he
has no real issue that he needs to speak to a CSR about.