Why does cingular make it hard to make your last payment?

If you ask me this seems intentional and I consider that wrong.

Honestly if I ring up to disconnect I'm not interested in options to
stay a customer but when you do that you instantly lose the ability to
pay your bill online. Now I am overseas right now and not only do I
not get my final electronic bill statement I have no way to pay it
other than making an international phone call to the US.

I should be able to make my last payment online ... just how damn
difficult is it?

I really don't think it should be that difficult.

Robert Nicholson wrote:
> If you ask me this seems intentional and I consider that wrong.
>
> Honestly if I ring up to disconnect I'm not interested in options to
> stay a customer but when you do that you instantly lose the ability to
> pay your bill online. Now I am overseas right now and not only do I
> not get my final electronic bill statement I have no way to pay it
> other than making an international phone call to the US.
>
> I should be able to make my last payment online ... just how damn
> difficult is it?
>
> I really don't think it should be that difficult.
>
If you use any major bank for online banking all you simply do is put in
the payment address, CS phone # and account number and you can pay
online from anywhere in the world, simple...

Well it would be simple if you knew what the final billing amount
should be.

On May 5, 7:57 am, Mike M <mik...@swbell.net> wrote:
> Robert Nicholson wrote:
> > If you ask me this seems intentional and I consider that wrong.
>
> > Honestly if I ring up to disconnect I'm not interested in options to
> > stay a customer but when you do that you instantly lose the ability to
> > pay your bill online. Now I am overseas right now and not only do I
> > not get my final electronic bill statement I have no way to pay it
> > other than making an international phone call to the US.
>
> > I should be able to make my last payment online ... just how damn
> > difficult is it?
>
> > I really don't think it should be that difficult.
>
> If you use any major bank for online banking all you simply do is put in
> the payment address, CS phone # and account number and you can pay
> online from anywhere in the world, simple...

Call Customer Care.

On 5 May 2007 04:07:36 -0700, Robert Nicholson
<robert.nicholson@gmail.com> wrote in
<1178363256.701404.220210@y5g2000hsa.googlegroups. com>:

>Well it would be simple if you knew what the final billing amount
>should be.
>
>On May 5, 7:57 am, Mike M <mik...@swbell.net> wrote:
>> Robert Nicholson wrote:
>> > If you ask me this seems intentional and I consider that wrong.
>>
>> > Honestly if I ring up to disconnect I'm not interested in options to
>> > stay a customer but when you do that you instantly lose the ability to
>> > pay your bill online. Now I am overseas right now and not only do I
>> > not get my final electronic bill statement I have no way to pay it
>> > other than making an international phone call to the US.
>>
>> > I should be able to make my last payment online ... just how damn
>> > difficult is it?
>>
>> > I really don't think it should be that difficult.
>>
>> If you use any major bank for online banking all you simply do is put in
>> the payment address, CS phone # and account number and you can pay
>> online from anywhere in the world, simple...

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

Yes that is what I had to do .... even when you call international
they still put you in the queue.

My beef is I shouldn't have to make an international phone call to
know my final billing amount but the way they have it setup that is
what I'm forced to do.

On May 8, 12:00 pm, John Navas <spamfilt...@navasgroup.com> wrote:
> Call Customer Care.
>
> On 5 May 2007 04:07:36 -0700, Robert Nicholson
> <robert.nichol...@gmail.com> wrote in
> <1178363256.701404.220...@y5g2000hsa.googlegroups. com>:
>
>
>
> >Well it would be simple if you knew what the final billing amount
> >should be.
>
> >On May 5, 7:57 am, Mike M <mik...@swbell.net> wrote:
> >> Robert Nicholson wrote:
> >> > If you ask me this seems intentional and I consider that wrong.
>
> >> > Honestly if I ring up to disconnect I'm not interested in options to
> >> > stay a customer but when you do that you instantly lose the ability to
> >> > pay your bill online. Now I am overseas right now and not only do I
> >> > not get my final electronic bill statement I have no way to pay it
> >> > other than making an international phone call to the US.
>
> >> > I should be able to make my last payment online ... just how damn
> >> > difficult is it?
>
> >> > I really don't think it should be that difficult.
>
> >> If you use any major bank for online banking all you simply do is put in
> >> the payment address, CS phone # and account number and you can pay
> >> online from anywhere in the world, simple...
>
> --
> Best regards, FAQ FOR CINGULAR WIRELESS:
> John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>