10-26-2006, 01:47 PM
| | Re: Warranty service?
> Has anyone ever bought an unlocked phone online, not from a carrier, and
> been able to get warranty service if needed?
> Sonyericsson makes the best phones in my opinion. Currently I have a k300i
> which works great and does cool stuff. But their customer service is
> useless when you need information.
> I called the number on the ericsson website to find out if Newegg, or anyone
> else, was an "authorized dealer" so I would have a warranty if I bought a
> k510i. The same person told me all of the following at different points in
> the conversation:
> 1. I should just ask the seller if they are authorized (doesn't sound
> 2. There is no way for me/them to determine if a seller is authorized (they
> can't be serious?)
> 3. Only Sonyericsson directly or Cingular are authorized dealers (sounds
> wrong AND it would answer the unanswerable question #2)
> None of those three things sound right, and they certainly can't all be true
> at once, yet the same person said them all within a few minutes, in that
> order. They suggested I call their sales line, which I did, and they
> basically told me the same stuff.
How strange. I'm afraid I cannot help you. Down Under in Oz the Sony
Ericsson website lists dealers and authorised repairers but checking
the English version I find no such link. As I said "How strange".