ActiveSync installation problems

My husband has a Fujitsu laptop (less than 18 months old) running XP.
He is unable to install ActiveSync on the machine. We've turned off all
non-essential services including firewall, AV, etc.

The installer stops with a very enigmatic "unable to complete
installation, please restart" or something along those lines.
Subsequent attempts produce a gripe from the installer about a failed
installation and please reinstall.

Endless do-loop.

We've used both the OEM CD that came with our Moguls (two phones, two
CDs, both fail installation on the laptop) and the current ActiveSync
download from MS.

Any ideas?

This ActiveSync Troubleshooting Guide
Installation may help:
http://www.pocketpcfaq.com/faqs/acti...stallation.htm


--

~ Kathleen




"Wooly" <nobody@nunya> wrote in message
news:46ec934e$0$19650$4c368faf@roadrunner.com...
> My husband has a Fujitsu laptop (less than 18 months old) running XP. He
> is unable to install ActiveSync on the machine. We've turned off all
> non-essential services including firewall, AV, etc.
>
> The installer stops with a very enigmatic "unable to complete
> installation, please restart" or something along those lines. Subsequent
> attempts produce a gripe from the installer about a failed installation
> and please reinstall.
>
> Endless do-loop.
>
> We've used both the OEM CD that came with our Moguls (two phones, two CDs,
> both fail installation on the laptop) and the current ActiveSync download
> from MS.
>
> Any ideas?

Kathleen Anderson wrote:
> This ActiveSync Troubleshooting Guide
> Installation may help:
> http://www.pocketpcfaq.com/faqs/acti...stallation.htm
>
>

That's a FAQ I hadn't found, thanks. I'll have a closer look tomorrow
and see if it's any help.