Since July of this year, my bill has been wrong every month. Sprint adds
charges for services I do not have on my plan, and charges me the casual
rate for data, which I do have on my plan. Every month I have to call and
explain the situation to 3-4 people before they finally make an adjustment
and then I pay the correct amount. Then the cycle continues the next
month.
Anyone have an idea how I can get this to stop and just get a correct bill
every month?
I really do like Sprint and I hate to quit them over this but its getting
very annoying.
Thanks in advance.
bh
On Sun, 02 Dec 2007 13:22:55 GMT, "William Hershman"
<bhershman@verizon.net> wrote:
>Since July of this year, my bill has been wrong every month. Sprint adds
>charges for services I do not have on my plan, and charges me the casual
>rate for data, which I do have on my plan. Every month I have to call and
>explain the situation to 3-4 people before they finally make an adjustment
>and then I pay the correct amount. Then the cycle continues the next
>month.
>Anyone have an idea how I can get this to stop and just get a correct bill
>every month?
>I really do like Sprint and I hate to quit them over this but its getting
>very annoying.
>Thanks in advance.
>bh
>
Use Google to find an 817 number into Sprint Executive services in
Fort Worth.
"William Hershman" <bhershman@verizon.net> wrote in message news:Pky4j.438$gi7.124@trnddc04...
Since July of this year, my bill has been wrong every month. Sprint adds
charges for services I do not have on my plan, and charges me the casual
rate for data, which I do have on my plan. Every month I have to call and
explain the situation to 3-4 people before they finally make an adjustment
and then I pay the correct amount. Then the cycle continues the next
month.
Anyone have an idea how I can get this to stop and just get a correct bill
every month?
I really do like Sprint and I hate to quit them over this but its getting
very annoying.
Thanks in advance.
bh
mikeyhsd, did transcribed the following::
> next time you call, request to speak to RETENTION.
> CALMLY explain the situation and ask for help getting it resolved.
>
> works for me.
>
>
>
>
> mikeyhsd@sprintpcs.com <mailto:mikeyhsd@sprintpcs.com>
>
>
>
> "William Hershman" <bhershman@verizon.net
> <mailto:bhershman@verizon.net>> wrote in message
> news:Pky4j.438$gi7.124@trnddc04...
> Since July of this year, my bill has been wrong every month.
> Sprint adds
> charges for services I do not have on my plan, and charges me the
> casual
> rate for data, which I do have on my plan. Every month I have to
> call and
> explain the situation to 3-4 people before they finally make an
> adjustment
> and then I pay the correct amount. Then the cycle continues the
> next
> month.
> Anyone have an idea how I can get this to stop and just get a
> correct bill
> every month?
> I really do like Sprint and I hate to quit them over this but its
> getting
> very annoying.
> Thanks in advance.
> bh
>
where you go when you are just about the last straw from canceling your service.
had a billing dispute regarding a mail in rebate that I never got , not even the form to send it in.
foujght and argued tor 3 mnths with promise of djustment given , to no avail.
retention gave me immediate credit on my bill and the problem disappeared.
mikeyhsd, did transcribed the following::
> next time you call, request to speak to RETENTION.
> CALMLY explain the situation and ask for help getting it resolved.
>
> works for me.
>
>
>
>
> mikeyhsd@sprintpcs.com <mailto:mikeyhsd@sprintpcs.com>
>
>
>
> "William Hershman" <bhershman@verizon.net
> <mailto:bhershman@verizon.net>> wrote in message
> news:Pky4j.438$gi7.124@trnddc04...
> Since July of this year, my bill has been wrong every month.
> Sprint adds
> charges for services I do not have on my plan, and charges me the
> casual
> rate for data, which I do have on my plan. Every month I have to
> call and
> explain the situation to 3-4 people before they finally make an
> adjustment
> and then I pay the correct amount. Then the cycle continues the
> next
> month.
> Anyone have an idea how I can get this to stop and just get a
> correct bill
> every month?
> I really do like Sprint and I hate to quit them over this but its
> getting
> very annoying.
> Thanks in advance.
> bh
>
"William Hershman" <bhershman@verizon.net> wrote in message
news:Pky4j.438$gi7.124@trnddc04...
> Since July of this year, my bill has been wrong every month. Sprint adds
> charges for services I do not have on my plan, and charges me the casual
> rate for data, which I do have on my plan. Every month I have to call
> and explain the situation to 3-4 people before they finally make an
> adjustment and then I pay the correct amount. Then the cycle continues
> the next month.
> Anyone have an idea how I can get this to stop and just get a correct bill
> every month?
> I really do like Sprint and I hate to quit them over this but its getting
> very annoying.
> Thanks in advance.
> bh
I signed on with Sprint in August (3 SERO plans), my bill has been correct
every time. I suppose it does help to have everything included for $30 per
line
Yea it's just a matter of speaking to the right person. I couldn't make
international calls, and they told me I needed a seperate plan. I said
that's a lie, your web site has two sets of rates, one for plan subscribers
and one for non-subscribers.
They gave me a shit-ass excuse about the non-subscriber rates. I said if the
web site's wrong, I want to speak to the FCC compliance lawyers. They
laughed.
Finally SOMEBODY figured out the problem. A few weeks before my phone had
been cloned, ( I don't know how) and there were a bunch of fraudulent long
distance calls. Apparently they turned off long distance service and didn't
tell me.
The security department fixed it. Too bad I spent three days talking to the
long distance dept.
William Hershman" <bhershman@verizon.net> wrote in message
news:Pky4j.438$gi7.124@trnddc04...
> Since July of this year, my bill has been wrong every month. Sprint adds
> charges for services I do not have on my plan, and charges me the casual
> rate for data, which I do have on my plan. Every month I have to call
and
> explain the situation to 3-4 people before they finally make an adjustment
> and then I pay the correct amount. Then the cycle continues the next
> month.
> Anyone have an idea how I can get this to stop and just get a correct bill
> every month?
> I really do like Sprint and I hate to quit them over this but its getting
> very annoying.
> Thanks in advance.
> bh
>
>
"777" <888> wrote in news:5dcea$4754dfa4$ce941c0c$6007@DIALUPUSA.NET:
> x-no-archive: yes
>
> Yea it's just a matter of speaking to the right person. I couldn't
> make international calls, and they told me I needed a seperate plan. I
> said that's a lie, your web site has two sets of rates, one for plan
> subscribers and one for non-subscribers.
>
> They gave me a shit-ass excuse about the non-subscriber rates. I said
> if the web site's wrong, I want to speak to the FCC compliance
> lawyers. They laughed.
>
> Finally SOMEBODY figured out the problem. A few weeks before my phone
> had been cloned, ( I don't know how) and there were a bunch of
> fraudulent long distance calls. Apparently they turned off long
> distance service and didn't tell me.
>
> The security department fixed it. Too bad I spent three days talking
> to the long distance dept.
>
>
Guess I was roaming on an analogue network. Somebody told me the info could
be pulled out of the air even if I wasn't making a call.
"Scott" <how.do@you.do> wrote in message
news:PPydndfTgfynesnanZ2dnUVZ_urinZ2d@adelphia.com ...
> "777" <888> wrote in news:5dcea$4754dfa4$ce941c0c$6007@DIALUPUSA.NET:
>
> > x-no-archive: yes
> >
> > Yea it's just a matter of speaking to the right person. I couldn't
> > make international calls, and they told me I needed a seperate plan. I
> > said that's a lie, your web site has two sets of rates, one for plan
> > subscribers and one for non-subscribers.
> >
> > They gave me a shit-ass excuse about the non-subscriber rates. I said
> > if the web site's wrong, I want to speak to the FCC compliance
> > lawyers. They laughed.
> >
> > Finally SOMEBODY figured out the problem. A few weeks before my phone
> > had been cloned, ( I don't know how) and there were a bunch of
> > fraudulent long distance calls. Apparently they turned off long
> > distance service and didn't tell me.
> >
> > The security department fixed it. Too bad I spent three days talking
> > to the long distance dept.
> >
> >
>
> Phone cloned? A digital phone?
>
Re: Digital Wireless Clone (was: Bill is wrong...again)
Very interesting. I did not realize a digital wireless phone could be
cloned. FYI http://tinyurl.com/2rwz9t
Dean
777 wrote:
> x-no-archive: yes
>
> Guess I was roaming on an analogue network. Somebody told me the info
> could be pulled out of the air even if I wasn't making a call.
Bill is wrong...again 
Linear Mode
