Perhaps this should not have been such a surprise to me, but
two years ago, when I renewed my SPCS contract, I was given
significant savings in the form of monthly recurring credits, along
with some other benefits.
Two months ago my bill suddenly jumped by about 26%. I called
Sprint CS and explained that if they looked at my previous bills,
something was way off. The CS rep. agreed that certain discounts had
not been applied, and said he'd "add them back in". I paid the amount
I'd been paying for two years.
This month the amount jumped back up, and the previous month's
discounts were listed as "Goodwill Credits". I called CS again and was
told that the previous CS rep was mistaken. The bill had jumped higher
because they were related to the contract that I agreed to, and when
that 2-year contract expired, so did the discounts.
This surprised me, as I'd assumed the discounts were
permanent. I'd never had contract renewal discounts rescinded in the
past, but then, I always renewed just at the end of my preceding
contracts.
Now I'm in a quandary because the field is changing so much,
and I don't know whether I want to lock into a new 2-year contract
until the market shakes out a bit.
I was just wondering if anyone else had ever had discounts
vaporize suddenly at the end of a contract period (or was the latter
CS rep just rationalizing a mistake).
DGI
Discounts rescinded at contract's end 
Linear Mode
