pretty lowdown of Sprint

Got a notice from Sprint today that several monthly surcharges were being
discontinued, total of about $2.

Next paragraph. Sprint has decided to add some charges to 'help defray
costs'.

I guess they decided to just slip those charges in to help their bottom line
since some of the other charges are being eliminated.

Actually, I have no interest in helping Sprint defray costs.

Sprint needs some lessons in customer relations.

On Fri, 07 Dec 2007 01:11:58 GMT, "newman" <st74dummy@verizon.net>
wrote:

>Got a notice from Sprint today that several monthly surcharges were being
>discontinued, total of about $2.
>
>Next paragraph. Sprint has decided to add some charges to 'help defray
>costs'.
>
>I guess they decided to just slip those charges in to help their bottom line
>since some of the other charges are being eliminated.
>
>Actually, I have no interest in helping Sprint defray costs.
>
>Sprint needs some lessons in customer relations.
>


Anytime costs get added, it allows you to cancel your contract without
penalty.

On Fri, 07 Dec 2007 16:42:40 GMT, Ron <ron.clifford@peoplepc.com>
wrote:

>On Fri, 07 Dec 2007 01:11:58 GMT, "newman" <st74dummy@verizon.net>
>wrote:
>
>>Got a notice from Sprint today that several monthly surcharges were being
>>discontinued, total of about $2.
>>
>>Next paragraph. Sprint has decided to add some charges to 'help defray
>>costs'.
>>
>>I guess they decided to just slip those charges in to help their bottom line
>>since some of the other charges are being eliminated.
>>
>>Actually, I have no interest in helping Sprint defray costs.
>>
>>Sprint needs some lessons in customer relations.
>>
>
>
>Anytime costs get added, it allows you to cancel your contract without
>penalty.

Not true. Your service agreements say they can change terms when they
want - it's in the small print.

Also, they are only charging what the FCC says they are allowed to
charge. Sorry, but they aren't breaking any rules.

At 07 Dec 2007 17:57:47 -0600 NoConsequence wrote:

> Not true. Your service agreements say they can change terms when they
> want - it's in the small print.

Then why did they let people out when they raised texting rates from $0.10
to $0.15 earlier this year?


The "changing terms" language protects them from you holding them to the
terms of the contract- i.e. you couldn't demand that they keep the texting
rate at $0.10 for the rest of your contract. They are allowed to change
the terms, but also must give you the chance to reject those changes by
letting you walk w/o penalty. Now whether these new fee changes constitute
a change in the contract, I can't tell you- I'm not a Sprint customer.


When T-Mo added their BS $0.86 "regulatory programs fee" a couple of years
ago, I was given the opportunity to walk (but didn't- I'm happy enough with
them, besides, everyone else's are higher!)