On Mon, 04 Feb 2008 15:03:15 -0800,
rlsusenet@NOSPAMPUHLEEZschnapp.org <NoSuchPerson@bigfoot.com> wrote:
>Steve Sobol wrote:
>I think it's just a matter of luck. I've had good and bad experiences
>with Sprint PCS over the last 8 years. I've found that patience and
>persistence eventually wins a positive result -- and the
>bang-for-the-buck I've gotten has made the negative CS experiences worth
>tolerating.
For the most part, I use the phone, sprint automatically charges my credit card,
and months pass by turning into years. Their crappy CS doesn't matter if I
don't have to deal with them.
However, the few times I've had to deal with them have been very negative. For
example, at one point I added my wife to my plan and switched to a shared plan
on two phones. Then the following month they disconnected us because their
system had invoked an early termination fee in error. On the following month it
happened again. On the third month, I called 3 days before the billing cycle to
check again that everything was OK. They assured me that it was. Then three
days later, the lines went down again. I called and they assured me that they'd
have service restored in 12 hours. 24 hours later without service I called
again and made it clear that I was very unhappy with their failure to restore
service; they assured me I'd have service again in 12 hours. Next day, I found
out that I couldn't reach them from my wired phone. No method of navigating
through the menus would allow me to reach a human. I had to call from a
different phone. User hostile service like that tends to be memorable. The
rest of the time, I simply avoid their CS like the plague it is.
Even activating a phone can be a PITA given overseas support who can barely
speak english and have a working vocabulary limited to their support scripts.
Re: And how many came from Sprint? 
Linear Mode
