Anyone considering Sprint or who already has Sprint needs to beware of this.
I called Sprint last Sunday to find out what my contract expiration date
was. I was told that it was 1/29/2008. The rep sensed that I may be
cancelling and asked why. I told him that I had poor reception. He then
told me that if I wanted to, I didn't have to wait until the 29th to switch.
Since I was within 30 days of the 29th, I could change without any charges.
I asked if he was sure and he said yes, and that he would leave a note on my
account saying so. As a result, I went directly to Verizon and switched.
5 days later, I received a bill for a $150 cancellation fee. I called
Sprint and told a rep to check the notes wher ehe found the note from the
first rep and said he would issue a credit. He said I should call back the
next day (today), to verify that the credit went through.
I called back today and not only had the credit not gone through, the note
was edited to say that I called and understood all charges which I would
incur.
Not only did the supervisor deny the credit, he unethnically modified the
notes to make it appear that I was told that I would be charged $150.
Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
for this if you're a sprint customer, and don't sign up for Sprint if you're
not.
"Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
news:elmop-F886EB.19055212012008@nntp1.usenetserver.com...
> In article <47895543$0$5145$4c368faf@roadrunner.com>,
> "RJA" <rja@nospam.cinci.rr.com> wrote:
>
>> I called Sprint last Sunday to find out what my contract expiration date
>> was. I was told that it was 1/29/2008. The rep sensed that I may be
>> cancelling and asked why. I told him that I had poor reception. He then
>> told me that if I wanted to, I didn't have to wait until the 29th to
>> switch.
>> Since I was within 30 days of the 29th, I could change without any
>> charges.
>> I asked if he was sure and he said yes, and that he would leave a note on
>> my
>> account saying so. As a result, I went directly to Verizon and switched.
>
> You had 3 weeks left to go, and you believed a first level CS person?
>
> Well, it was a fairly inexpensive lesson.
Yeah, it's not going to cost anything when the BBB is done with it.
Regardless if the CS person was right or wrong, he did say it, and that's
all that matters.
First, don't get me wrong, I am not saying that this sort of
experience, if it truly happened the way it was presented was not just
awful. That being said, please allow me to clear up a point. No one
can alrter notes that are put into your account. After they are saved
by the representative that originaly adds them, they are part of your
permanent record. So if the original note the rep said they were
putting in was ever actually put in, it is still there. And I am in
100% agreement with you, that if the agent even just said that there
would be no fee, that should be enough, but as everyone knows, a
verbal agreement is not worth the paper it is written on.
What I would do if I were you is to send a detailed email to customer.servicenet@sprint.com including your Sprint Phone number,
Account Number, Billing Address, and email address of record, as well
as alternate means of contact like say a landline number where you
can be reached and during what time frame. Make sure to be very
detailed in your story, and be as pleasant as you can muster. This
will get the issue escalated to a higer level, and hopefully you issue
resolved in a timely manner.
On Jan 12, 6:04*pm, "RJA" <r...@nospam.cinci.rr.com> wrote:
> Anyone considering Sprint or who already has Sprint needs to beware of this.
>
> I called Sprint last Sunday to find out what my contract expiration date
> was. *I was told that it was 1/29/2008. *The rep sensed that I may be
> cancelling and asked why. *I told him that I had poor reception. *He then
> told me that if I wanted to, I didn't have to wait until the 29th to switch.
> Since I was within 30 days of the 29th, I could change without any charges..
> I asked if he was sure and he said yes, and that he would leave a note on my
> account saying so. *As a result, I went directly to Verizon and switched..
>
> 5 days later, I received a bill for a $150 cancellation fee. *I called
> Sprint and told a rep to check the notes wher ehe found the note from the
> first rep and said he would issue a credit. *He said I should call back the
> next day (today), to verify that the credit went through.
>
> I called back today and not only had the credit not gone through, the note
> was edited to say that I called and understood all charges which I would
> incur.
>
> Not only did the supervisor deny the credit, he unethnically modified the
> notes to make it appear that I was told that I would be charged $150.
>
> Liars and Cheats. *It's up to the Better Business Bureau now. *Don't fall
> for this if you're a sprint customer, and don't sign up for Sprint if you're
> not.
On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <rja@nospam.cinci.rr.com>
wrote:
Writing your State's Attorney General and a copy to the FCC and FCC
may get faster results than the BBB ever could, which is funded by
Sprint.
As any long time reader here has read, Sprint CSRs in many call
centers have their handle time strictly enforced, and thus some/many
will tell you whatever it takes to quickly get you off the phone.
On Sun, 13 Jan 2008 03:15:59 -0800 (PST), dafydd
<dafydd.ieuans@gmail.com> wrote:
>First, don't get me wrong, I am not saying that this sort of
>experience, if it truly happened the way it was presented was not just
>awful. That being said, please allow me to clear up a point. No one
>can alrter notes that are put into your account. After they are saved
>by the representative that originaly adds them, they are part of your
>permanent record. So if the original note the rep said they were
>putting in was ever actually put in, it is still there. And I am in
>100% agreement with you, that if the agent even just said that there
>would be no fee, that should be enough, but as everyone knows, a
>verbal agreement is not worth the paper it is written on.
>
>What I would do if I were you is to send a detailed email to
>customer.servicenet@sprint.com including your Sprint Phone number,
>Account Number, Billing Address, and email address of record, as well
>as alternate means of contact like say a landline number where you
>can be reached and during what time frame. Make sure to be very
>detailed in your story, and be as pleasant as you can muster. This
>will get the issue escalated to a higer level, and hopefully you issue
>resolved in a timely manner.
>
Why have to hope that it wiull be escalated by the overseas rep that
attempts to read it ???
Google "Executive Services" 817 for the Forth Worth
phone number into the 3rd level folks that have authority to
fix things.
"dafydd" <dafydd.ieuans@gmail.com> wrote in message
news:e55e0975-cbde-40e2-b13b-633bf9251780@e10g2000prf.googlegroups.com...
>First, don't get me wrong, I am not saying that this sort of
>experience, if it truly happened the way it was presented was not just
>awful. That being said, please allow me to clear up a point. No one
>can alrter notes that are put into your account. After they are saved
>by the representative that originaly adds them, they are part of your
>permanent record.
This person did tell me that notes can't be edited, but I really would think
that a supervisor could do so. How else do we explain that the note now
says "customer called, verfied password, and understood all charges?"
>So if the original note the rep said they were
>putting in was ever actually put in, it is still there. And I am in
>100% agreement with you, that if the agent even just said that there
>would be no fee, that should be enough, but as everyone knows, a
>verbal agreement is not worth the paper it is written on.
I'm actually wondering if this type of practices is encouraged. Maybe reps
are supposed to tell you this when they realize that it's imminent that you
will cancel, causing you to switch and then billing you for $150.
>What I would do if I were you is to send a detailed email to
>customer.servicenet@sprint.com including your Sprint Phone number,
>Account Number, Billing Address, and email address of record, as well
>as alternate means of contact like say a landline number where you
>can be reached and during what time frame. Make sure to be very
>detailed in your story, and be as pleasant as you can muster. This
>will get the issue escalated to a higer level, and hopefully you issue
>resolved in a timely manner.
"Ron" <ron.clifford@peoplepc.com> wrote in message
news:ltvjo3t8osqbid9f37hd5n3t1ugdvg9pn2@4ax.com...
> On Sun, 13 Jan 2008 03:15:59 -0800 (PST), dafydd
> <dafydd.ieuans@gmail.com> wrote:
>
>>First, don't get me wrong, I am not saying that this sort of
>>experience, if it truly happened the way it was presented was not just
>>awful. That being said, please allow me to clear up a point. No one
>>can alrter notes that are put into your account. After they are saved
>>by the representative that originaly adds them, they are part of your
>>permanent record. So if the original note the rep said they were
>>putting in was ever actually put in, it is still there. And I am in
>>100% agreement with you, that if the agent even just said that there
>>would be no fee, that should be enough, but as everyone knows, a
>>verbal agreement is not worth the paper it is written on.
>>
>>What I would do if I were you is to send a detailed email to
>>customer.servicenet@sprint.com including your Sprint Phone number,
>>Account Number, Billing Address, and email address of record, as well
>>as alternate means of contact like say a landline number where you
>>can be reached and during what time frame. Make sure to be very
>>detailed in your story, and be as pleasant as you can muster. This
>>will get the issue escalated to a higer level, and hopefully you issue
>>resolved in a timely manner.
>>
>
> Why have to hope that it wiull be escalated by the overseas rep that
> attempts to read it ???
>
> Google "Executive Services" 817 for the Forth Worth
> phone number into the 3rd level folks that have authority to
> fix things.
Thanks. I found this:
Executive Services - For when things get really messed up
1-866-519-5698
1-888-347-8988
1-817-215-3070
I agree with what you are saying. In the past, when I've had billing
problems, an email to customer service usually took care of it.
"dafydd" <dafydd.ieuans@gmail.com> wrote in message
news:e55e0975-cbde-40e2-b13b-633bf9251780@e10g2000prf.googlegroups.com...
First, don't get me wrong, I am not saying that this sort of
experience, if it truly happened the way it was presented was not just
awful. That being said, please allow me to clear up a point. No one
can alrter notes that are put into your account. After they are saved
by the representative that originaly adds them, they are part of your
permanent record. So if the original note the rep said they were
putting in was ever actually put in, it is still there. And I am in
100% agreement with you, that if the agent even just said that there
would be no fee, that should be enough, but as everyone knows, a
verbal agreement is not worth the paper it is written on.
What I would do if I were you is to send a detailed email to customer.servicenet@sprint.com including your Sprint Phone number,
Account Number, Billing Address, and email address of record, as well
as alternate means of contact like say a landline number where you
can be reached and during what time frame. Make sure to be very
detailed in your story, and be as pleasant as you can muster. This
will get the issue escalated to a higer level, and hopefully you issue
resolved in a timely manner.
On Jan 12, 6:04 pm, "RJA" <r...@nospam.cinci.rr.com> wrote:
> Anyone considering Sprint or who already has Sprint needs to beware of
> this.
>
> I called Sprint last Sunday to find out what my contract expiration date
> was. I was told that it was 1/29/2008. The rep sensed that I may be
> cancelling and asked why. I told him that I had poor reception. He then
> told me that if I wanted to, I didn't have to wait until the 29th to
> switch.
> Since I was within 30 days of the 29th, I could change without any
> charges.
> I asked if he was sure and he said yes, and that he would leave a note on
> my
> account saying so. As a result, I went directly to Verizon and switched.
>
> 5 days later, I received a bill for a $150 cancellation fee. I called
> Sprint and told a rep to check the notes wher ehe found the note from the
> first rep and said he would issue a credit. He said I should call back the
> next day (today), to verify that the credit went through.
>
> I called back today and not only had the credit not gone through, the note
> was edited to say that I called and understood all charges which I would
> incur.
>
> Not only did the supervisor deny the credit, he unethnically modified the
> notes to make it appear that I was told that I would be charged $150.
>
> Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
> for this if you're a sprint customer, and don't sign up for Sprint if
> you're
> not.
On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <rja@nospam.cinci.rr.com>
wrote:
>"Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
>news:elmop-F886EB.19055212012008@nntp1.usenetserver.com...
>> In article <47895543$0$5145$4c368faf@roadrunner.com>,
>> "RJA" <rja@nospam.cinci.rr.com> wrote:
>>
>>> I called Sprint last Sunday to find out what my contract expiration date
>>> was. I was told that it was 1/29/2008. The rep sensed that I may be
>>> cancelling and asked why. I told him that I had poor reception. He then
>>> told me that if I wanted to, I didn't have to wait until the 29th to
>>> switch.
>>> Since I was within 30 days of the 29th, I could change without any
>>> charges.
>>> I asked if he was sure and he said yes, and that he would leave a note on
>>> my
>>> account saying so. As a result, I went directly to Verizon and switched.
>>
>> You had 3 weeks left to go, and you believed a first level CS person?
>>
>> Well, it was a fairly inexpensive lesson.
>
>Yeah, it's not going to cost anything when the BBB is done with it.
>Regardless if the CS person was right or wrong, he did say it, and that's
>all that matters.
>
What exactly do you think the BBB will do? What "proof" do you have
of the original conversation? This can and will degenerate down to a
he said/she said scenario, but the only side with actual documentation
is Sprint...so who do you think will win?
I don't work for SPCS but do work as CS for a different Wireless
carrier. I get threats all the time about going to a PUC, BBB or
State AG - and frankly, nothing ever comes of it. Just earlier this
week I had a caller tell me he was going to ruin me in his city of
150,000...and I wasn't really concerned about it.
On 2008-01-14, NoConsequence <none@none.net> wrote:
> On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <rja@nospam.cinci.rr.com> wrote:
>>Yeah, it's not going to cost anything when the BBB is done with it.
>>Regardless if the CS person was right or wrong, he did say it, and that's
>>all that matters.
>>
> What exactly do you think the BBB will do? What "proof" do you have
> of the original conversation? This can and will degenerate down to a
> he said/she said scenario, but the only side with actual documentation
> is Sprint...so who do you think will win?
So what you are recommending is to record every call you make to
Customer Service so you can make a transcript if you need it? That
is a bit sad.
RJA <rja@nospam.cinci.rr.com> wrote:
>
> Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
> for this if you're a sprint customer, and don't sign up for Sprint if you're
> not.
>
Their whole damn system is held together by "notes". To make matters worse,
they don't even have in the system when you are due for a $150 credit towards
a new phone, so they simply use the date of the last time the ESN on your
account changed; that is the last time you swapped phones, whether you got an
insurance replacement, bought a newer [but used] model on Ebay or simply
bought full retail ... it doesn't matter, you lose your $150 credit until two
years from that change.
Their incompetant system and poorly trained CSRs [both in-store and call
center] are enough to keep me from ever using them again.
--
Thomas T. Veldhouse
America is the country where you buy a lifetime
supply of aspirin for one dollar, and use it up in two weeks.
Elmo P. Shagnasty <elmop@nastydesigns.com> wrote:
>
> You had 3 weeks left to go, and you believed a first level CS person?
>
> Well, it was a fairly inexpensive lesson.
>
You should not have to doubt what any representative of a company says to you.
If that person doesn't know, then they should keep their mouth shut.
Vonage tried the same thing on me. I cancelled it after only 10 days [a whole
other discussion, but quality was mostly ok]. I was told I was to be charged
a $39.99 disconnect fee, but if I waited until 60 days had passed, I wouldn't
have to pay that fee and since the first two months are free, I would avoid a
fee.
First point, she was wrong, you only pay the fee if you cancel AFTER 60 days
and BEFORE 2 years.
Second, she was wrong because only the first month is free, not the second.
If I had followed her advice, I would have paid the net total of $31.xx +
$39.99 cancellation fee plus any prorated amount during the third month. You
can't tell me she was that dumb ... she was trying to avoid the cancellation;
fortunately, I read the contract.
--
Thomas T. Veldhouse
America is the country where you buy a lifetime
supply of aspirin for one dollar, and use it up in two weeks.
Ron <ron.clifford@peoplepc.com> wrote:
> On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <rja@nospam.cinci.rr.com>
> wrote:
>
>
> Writing your State's Attorney General and a copy to the FCC and FCC
> may get faster results than the BBB ever could, which is funded by
> Sprint.
>
The FCC will do you no good what-so-ever with a billing issue. And further,
you just clutter up the system with frivolous filings ... so don't do it!
Nice try Phillip!
--
Thomas T. Veldhouse
America is the country where you buy a lifetime
supply of aspirin for one dollar, and use it up in two weeks.
On Mon, 14 Jan 2008 10:24:15 -0600, Paul Miner <pminer@elrancho.invalid> wrote:
>On 14 Jan 2008 13:34:06 GMT, "Thomas T. Veldhouse" <veldy71@yahoo.com>
>wrote:
>>RJA <rja@nospam.cinci.rr.com> wrote:
>>>
>>> Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
>>> for this if you're a sprint customer, and don't sign up for Sprint if you're
>>> not.
>>>
>>
>>Their whole damn system is held together by "notes". To make matters worse,
>>they don't even have in the system when you are due for a $150 credit towards
>>a new phone, so they simply use the date of the last time the ESN on your
>>account changed; that is the last time you swapped phones, whether you got an
>>insurance replacement, bought a newer [but used] model on Ebay or simply
>>bought full retail ... it doesn't matter, you lose your $150 credit until two
>>years from that change.
>Like I said last week when you made the same claim, I've changed ESN's
>many dozens of times over a 5 year period (handset tester) and never
>had my date reset for the $150 credit. In fact, even now it shows a
>date from 2001. Either I'm special, or you're (once again) making this
>up.
I've experienced the same thing. My date is 4/2008, and I haven't purchased
a phone from sprint since 11/2001. Since then I've activated a phone I
got from a phone replacement insurance program (reset), and a couple
of ebay phones which also reset my date upon each activation.
Paul Miner <pminer@elrancho.invalid> wrote:
>
> Like I said last week when you made the same claim, I've changed ESN's
> many dozens of times over a 5 year period (handset tester) and never
> had my date reset for the $150 credit. In fact, even now it shows a
> date from 2001. Either I'm special, or you're (once again) making this
> up.
>
I don't recall seeing your refutation last week. However, I assure you that
it is true. I had reception problems at my client in July or August of 2006
and thought maybe a new phone would help ... hell, I won't retell the story
here again, it is archived you care to look. In any event, I got stuck with
ESN swap issues resetting the rebate. Yes, it is true. Further, my Daughter
had an insurance replacement on her phone and I was told that she wouldn't be
given the rebate until 2 years hence [I believe they offered $50 or $75 after
one year].
You claim that you have switched many times is unique to be sure. I am not
entirely sure I believe it, but I guess I have no real reason to think that
Sprint's systems aren't consistant from locale to locale. In any event, it
is/was fact and was widely reported in teh past that the discount is triggered
off of the duration since the last ESN swap. I leave it to those doubtful of
this to google the archives. Is isn't an isolated issue.
--
Thomas T. Veldhouse
America is the country where you buy a lifetime
supply of aspirin for one dollar, and use it up in two weeks.
>RJA <rja@nospam.cinci.rr.com> wrote:
>>
>> Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
>> for this if you're a sprint customer, and don't sign up for Sprint if you're
>> not.
>>
>
>Their whole damn system is held together by "notes". To make matters worse,
>they don't even have in the system when you are due for a $150 credit towards
>a new phone, so they simply use the date of the last time the ESN on your
>account changed; that is the last time you swapped phones, whether you got an
>insurance replacement, bought a newer [but used] model on Ebay or simply
>bought full retail ... it doesn't matter, you lose your $150 credit until two
>years from that change.
Does the contract say anything, one way or the other, or is the new
phone program only in marketing literature?
On Mon, 14 Jan 2008 20:40:26 -0600, Paul Miner <pminer@elrancho.invalid> wrote:
>On Mon, 14 Jan 2008 17:01:12 -0000, AZ Nomad
><aznomad.2@PremoveOBthisOX.COM> wrote:
>>On Mon, 14 Jan 2008 10:24:15 -0600, Paul Miner <pminer@elrancho.invalid> wrote:
>>>On 14 Jan 2008 13:34:06 GMT, "Thomas T. Veldhouse" <veldy71@yahoo.com>
>>>wrote:
>>
>>>>RJA <rja@nospam.cinci.rr.com> wrote:
>>>>>
>>>>> Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
>>>>> for this if you're a sprint customer, and don't sign up for Sprint if you're
>>>>> not.
>>>>>
>>>>
>>>>Their whole damn system is held together by "notes". To make matters worse,
>>>>they don't even have in the system when you are due for a $150 credit towards
>>>>a new phone, so they simply use the date of the last time the ESN on your
>>>>account changed; that is the last time you swapped phones, whether you got an
>>>>insurance replacement, bought a newer [but used] model on Ebay or simply
>>>>bought full retail ... it doesn't matter, you lose your $150 credit until two
>>>>years from that change.
>>
>>>Like I said last week when you made the same claim, I've changed ESN's
>>>many dozens of times over a 5 year period (handset tester) and never
>>>had my date reset for the $150 credit. In fact, even now it shows a
>>>date from 2001. Either I'm special, or you're (once again) making this
>>>up.
>>
>>I've experienced the same thing. My date is 4/2008, and I haven't purchased
>>a phone from sprint since 11/2001. Since then I've activated a phone I
>>got from a phone replacement insurance program (reset), and a couple
>>of ebay phones which also reset my date upon each activation.
>>
>>You must be special. :-p
>Thanks, but I'm resisting that conclusion. :-)
>If anything, I'm leaning toward an inconsistently applied policy,
>although I still don't know what the policy actually was/is.
I'm not sure anybody does. Maybe a CSR who was a sprint drone asshole was
called by you for something unrelated, knew you had supplied your own phone, and
reset the date back without being asked? Nah. Impossible.
I agree with Tommy Tee, but I still have Sprint and I like it very much.
Sprint should not reset the clock just because you activate a new phone or
do an ESN swap.
Jar-Jar
"Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
news:5v16meF1jk536U2@mid.individual.net...
> RJA <rja@nospam.cinci.rr.com> wrote:
>>
>> Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
>> for this if you're a sprint customer, and don't sign up for Sprint if
>> you're
>> not.
>>
>
> Their whole damn system is held together by "notes". To make matters
> worse,
> they don't even have in the system when you are due for a $150 credit
> towards
> a new phone, so they simply use the date of the last time the ESN on your
> account changed; that is the last time you swapped phones, whether you got
> an
> insurance replacement, bought a newer [but used] model on Ebay or simply
> bought full retail ... it doesn't matter, you lose your $150 credit until
> two
> years from that change.
>
> Their incompetant system and poorly trained CSRs [both in-store and call
> center] are enough to keep me from ever using them again.
>
> --
> Thomas T. Veldhouse
>
> America is the country where you buy a lifetime
> supply of aspirin for one dollar, and use it up in two weeks.
>
Paul Miner wrote:
> On 14 Jan 2008 13:34:06 GMT, "Thomas T. Veldhouse" <veldy71@yahoo.com>
> wrote:
>
>> RJA <rja@nospam.cinci.rr.com> wrote:
>>> Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
>>> for this if you're a sprint customer, and don't sign up for Sprint if you're
>>> not.
>>>
>> Their whole damn system is held together by "notes". To make matters worse,
>> they don't even have in the system when you are due for a $150 credit towards
>> a new phone, so they simply use the date of the last time the ESN on your
>> account changed; that is the last time you swapped phones, whether you got an
>> insurance replacement, bought a newer [but used] model on Ebay or simply
>> bought full retail ... it doesn't matter, you lose your $150 credit until two
>> years from that change.
>
> Like I said last week when you made the same claim, I've changed ESN's
> many dozens of times over a 5 year period (handset tester) and never
> had my date reset for the $150 credit. In fact, even now it shows a
> date from 2001. Either I'm special, or you're (once again) making this
> up.
You must be special. I've had a phone replaced under Sprint's warranty,
and it definitely reset my credit period. Same thing when I bought a
phone off ebay and activated it.
the BBU has no teeth with the cell phone world i wish you luck.
--
AL'S COMPUTERS
"RJA" <rja@nospam.cinci.rr.com> wrote in message
news:47899932$0$4967$4c368faf@roadrunner.com...
> "Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
> news:elmop-F886EB.19055212012008@nntp1.usenetserver.com...
> > In article <47895543$0$5145$4c368faf@roadrunner.com>,
> > "RJA" <rja@nospam.cinci.rr.com> wrote:
> >
> >> I called Sprint last Sunday to find out what my contract expiration
date
> >> was. I was told that it was 1/29/2008. The rep sensed that I may be
> >> cancelling and asked why. I told him that I had poor reception. He
then
> >> told me that if I wanted to, I didn't have to wait until the 29th to
> >> switch.
> >> Since I was within 30 days of the 29th, I could change without any
> >> charges.
> >> I asked if he was sure and he said yes, and that he would leave a note
on
> >> my
> >> account saying so. As a result, I went directly to Verizon and
switched.
> >
> > You had 3 weeks left to go, and you believed a first level CS person?
> >
> > Well, it was a fairly inexpensive lesson.
>
> Yeah, it's not going to cost anything when the BBB is done with it.
> Regardless if the CS person was right or wrong, he did say it, and that's
> all that matters.
>
>
AZ Nomad <aznomad.2@premoveobthisox.com> wrote:
>
> I'm not sure anybody does. Maybe a CSR who was a sprint drone asshole was
> called by you for something unrelated, knew you had supplied your own phone, and
> reset the date back without being asked? Nah. Impossible.
Their system doesn't even allow them to do that. They can only put in notes,
priority notes and executive notes by what I gather. And unless the notes are
an "executive note", you don't have a chance in hell of them honoring it ...
and even then the chance is small.
--
Thomas T. Veldhouse
America is the country where you buy a lifetime
supply of aspirin for one dollar, and use it up in two weeks.
Jack Hamilton <jfh@acm.org> wrote:
>>a new phone, so they simply use the date of the last time the ESN on your
>>account changed; that is the last time you swapped phones, whether you got an
>>insurance replacement, bought a newer [but used] model on Ebay or simply
>>bought full retail ... it doesn't matter, you lose your $150 credit until two
>>years from that change.
>
> Does the contract say anything, one way or the other, or is the new
> phone program only in marketing literature?
>
What new phone program? The ESN swap which resets the $150 credit is as old
as Sprint PCS (yes, the PCS was intentional this time).
--
Thomas T. Veldhouse
America is the country where you buy a lifetime
supply of aspirin for one dollar, and use it up in two weeks.
You are right that an ESN swap with a non reconditioned phone will reset
the clock because that is the way the system tracks your eligibility,
however, that is not the "policy" and if you have a care or store rep
research this you will still get the $150 credit.
"Jar-Jar Binks" <jarjar@nospam.com> wrote in message
news:k9Xij.3897$GS1.3180@newsfe11.phx...
>I agree with Tommy Tee, but I still have Sprint and I like it very much.
>Sprint should not reset the clock just because you activate a new phone or
>do an ESN swap.
>
> Jar-Jar
>
> "Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
> news:5v16meF1jk536U2@mid.individual.net...
>> RJA <rja@nospam.cinci.rr.com> wrote:
>>>
>>> Liars and Cheats. It's up to the Better Business Bureau now. Don't
>>> fall
>>> for this if you're a sprint customer, and don't sign up for Sprint if
>>> you're
>>> not.
>>>
>>
>> Their whole damn system is held together by "notes". To make matters
>> worse,
>> they don't even have in the system when you are due for a $150 credit
>> towards
>> a new phone, so they simply use the date of the last time the ESN on your
>> account changed; that is the last time you swapped phones, whether you
>> got an
>> insurance replacement, bought a newer [but used] model on Ebay or simply
>> bought full retail ... it doesn't matter, you lose your $150 credit until
>> two
>> years from that change.
>>
>> Their incompetant system and poorly trained CSRs [both in-store and call
>> center] are enough to keep me from ever using them again.
>>
>> --
>> Thomas T. Veldhouse
>>
>> America is the country where you buy a lifetime
>> supply of aspirin for one dollar, and use it up in two weeks.
>>
>
>
let_it_ride <vzeegk9p@verizon.net> wrote:
> You are right that an ESN swap with a non reconditioned phone will reset
> the clock because that is the way the system tracks your eligibility,
> however, that is not the "policy" and if you have a care or store rep
> research this you will still get the $150 credit.
>
Unfortunately, that is not true. It is ANY ESN swap for ANY reason will reset
it. The ONLY way they will honor something different is to get a corporate
manager [NOT in the store] to put an executive note on the account.
Hopefully, at the time you actually try to buy the phone with the discount,
they won't give you too much of a fight when they tell you that you do not yet
qualify and you say, "but I do, please take a look at the notes".
--
Thomas T. Veldhouse
America is the country where you buy a lifetime
supply of aspirin for one dollar, and use it up in two weeks.
Thomas, I don't know where you do business, but you obviously have been
going to the wrong stores, do you shop in the MALL's ? The intent of the
upgrade program is to give Sprint's customers a reason to sign on for
another 2 years, yes, the swap resets the clock, but it does not reset your
true eligibilty, and at least in my store, we will gladly give you the
discount and sign you up ! It is only logical that if you have not
upgraded then you have not extended your contract, are you trying to say
that Sprint would turn you down and have you go elsewhere ? I think not .
"Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
news:5v3splF1jh6sfU1@mid.individual.net...
> let_it_ride <vzeegk9p@verizon.net> wrote:
>> You are right that an ESN swap with a non reconditioned phone will reset
>> the clock because that is the way the system tracks your eligibility,
>> however, that is not the "policy" and if you have a care or store rep
>> research this you will still get the $150 credit.
>>
>
> Unfortunately, that is not true. It is ANY ESN swap for ANY reason will
> reset
> it. The ONLY way they will honor something different is to get a
> corporate
> manager [NOT in the store] to put an executive note on the account.
> Hopefully, at the time you actually try to buy the phone with the
> discount,
> they won't give you too much of a fight when they tell you that you do not
> yet
> qualify and you say, "but I do, please take a look at the notes".
>
> --
> Thomas T. Veldhouse
>
> America is the country where you buy a lifetime
> supply of aspirin for one dollar, and use it up in two weeks.
>
On Tue, 15 Jan 2008 15:30:00 GMT, let_it_ride <vzeegk9p@verizon.net> wrote:
>Thomas, I don't know where you do business, but you obviously have been
>going to the wrong stores, do you shop in the MALL's ? The intent of the
>upgrade program is to give Sprint's customers a reason to sign on for
>another 2 years, yes, the swap resets the clock, but it does not reset your
>true eligibilty, and at least in my store, we will gladly give you the
>discount and sign you up ! It is only logical that if you have not
>upgraded then you have not extended your contract, are you trying to say
>that Sprint would turn you down and have you go elsewhere ? I think not .
I fought with sprint when I tried to get a new phone for my wife on the
second line of my account. I've had ebay purchased phones since day
one on that line and no amount of argueing with sprint could convince them
to honor the discount. They kept saying that I could get a new phone
on line #1 (didn't need it) or I could get a discounted third phone (didn't
want one).
Fuck them. It just isn't worth the hassle. When my current contract
runs out, I'm taking my business elsewhere. They'll give me two new phones
and won't care if one of my old phones has been in use for less than 18
months.
let_it_ride <vzeegk9p@verizon.net> wrote:
> Thomas, I don't know where you do business, but you obviously have been
> going to the wrong stores, do you shop in the MALL's ? The intent of the
> upgrade program is to give Sprint's customers a reason to sign on for
> another 2 years, yes, the swap resets the clock, but it does not reset your
> true eligibilty, and at least in my store, we will gladly give you the
> discount and sign you up ! It is only logical that if you have not
> upgraded then you have not extended your contract, are you trying to say
> that Sprint would turn you down and have you go elsewhere ? I think not .
>
Let me put it another way. Perhaps if you contract is up for renewal, the
$150 will be credited anyway ... but if your contract is NOT up for renewal
(supposed somebody called one year or so into their contract and increased the
number of minutes each month [perhaps added an additional line for a teenage
child] and the contract is reset to two years. However, they are still no
eligible for the $150 phone credit until the two year mark. They very well
may be under contract still at this point. They WILL LOSE THAT CREDIT if they
swap phones for any reason what-so-ever because it is triggered off of the ESN
change.
Better?
--
Thomas T. Veldhouse
America is the country where you buy a lifetime
supply of aspirin for one dollar, and use it up in two weeks.
On 2008-01-15, AZ Nomad <aznomad.2@PremoveOBthisOX.COM> wrote:
> I fought with sprint when I tried to get a new phone for my wife on the
> second line of my account. I've had ebay purchased phones since day
> one on that line and no amount of argueing with sprint could convince them
> to honor the discount. They kept saying that I could get a new phone
> on line #1 (didn't need it) or I could get a discounted third phone (didn't
> want one).
I can't figure Sprint out. I had three phones on a family plan, all
off contract (I think for the first time in 8 years I'd managed to
not have Sprint put one or more of them back on contract before the
end of the term) and wanted to port just one number out to another
carrier so I could get free Mexico roaming. Unfortunately the
number I wanted to move was the one which "owned" the account in
their billing system, if I ported it the others would be left
without a plan, I'd need a new plan for the other phones (without
some grandfathered features which I liked but were no longer being
sold) and they'd both end up back on contract. There was apparently
no way to make one of the other phones "own" the account in their
billing system without other changes, if I took that one phone but
wanted to remain a Sprint customer I'd have to start the others
over with new service.
That persuaded me to move all three phones, the two I would have
left with Sprint first and the one I really wanted to move last.
I was perfectly happy with Sprint's phone service, but life is too
short for the stuff that seems to go along with it.
whare is youre store located for those of us who might be located in youre
area?
--
AL'S COMPUTERS
"let_it_ride" <vzeegk9p@verizon.net> wrote in message
news:Yj4jj.2804$YW6.1535@trndny07...
> Thomas, I don't know where you do business, but you obviously have been
> going to the wrong stores, do you shop in the MALL's ? The intent of
the
> upgrade program is to give Sprint's customers a reason to sign on for
> another 2 years, yes, the swap resets the clock, but it does not reset
your
> true eligibilty, and at least in my store, we will gladly give you the
> discount and sign you up ! It is only logical that if you have not
> upgraded then you have not extended your contract, are you trying to say
> that Sprint would turn you down and have you go elsewhere ? I think not
..
>
>
>
> "Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
> news:5v3splF1jh6sfU1@mid.individual.net...
> > let_it_ride <vzeegk9p@verizon.net> wrote:
> >> You are right that an ESN swap with a non reconditioned phone will
reset
> >> the clock because that is the way the system tracks your eligibility,
> >> however, that is not the "policy" and if you have a care or store rep
> >> research this you will still get the $150 credit.
> >>
> >
> > Unfortunately, that is not true. It is ANY ESN swap for ANY reason will
> > reset
> > it. The ONLY way they will honor something different is to get a
> > corporate
> > manager [NOT in the store] to put an executive note on the account.
> > Hopefully, at the time you actually try to buy the phone with the
> > discount,
> > they won't give you too much of a fight when they tell you that you do
not
> > yet
> > qualify and you say, "but I do, please take a look at the notes".
> >
> > --
> > Thomas T. Veldhouse
> >
> > America is the country where you buy a lifetime
> > supply of aspirin for one dollar, and use it up in two weeks.
> >
>
>
I am in Massachusetts, for specific store info you can send me your email
address.
"Andy" <N@n.com> wrote in message
news:478daf50$0$5006$4c368faf@roadrunner.com...
> whare is youre store located for those of us who might be located in youre
> area?
>
>
> --
> AL'S COMPUTERS
> "let_it_ride" <vzeegk9p@verizon.net> wrote in message
> news:Yj4jj.2804$YW6.1535@trndny07...
>> Thomas, I don't know where you do business, but you obviously have been
>> going to the wrong stores, do you shop in the MALL's ? The intent of
> the
>> upgrade program is to give Sprint's customers a reason to sign on for
>> another 2 years, yes, the swap resets the clock, but it does not reset
> your
>> true eligibilty, and at least in my store, we will gladly give you the
>> discount and sign you up ! It is only logical that if you have not
>> upgraded then you have not extended your contract, are you trying to say
>> that Sprint would turn you down and have you go elsewhere ? I think
>> not
> .
>>
>>
>>
>> "Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
>> news:5v3splF1jh6sfU1@mid.individual.net...
>> > let_it_ride <vzeegk9p@verizon.net> wrote:
>> >> You are right that an ESN swap with a non reconditioned phone will
> reset
>> >> the clock because that is the way the system tracks your eligibility,
>> >> however, that is not the "policy" and if you have a care or store rep
>> >> research this you will still get the $150 credit.
>> >>
>> >
>> > Unfortunately, that is not true. It is ANY ESN swap for ANY reason
>> > will
>> > reset
>> > it. The ONLY way they will honor something different is to get a
>> > corporate
>> > manager [NOT in the store] to put an executive note on the account.
>> > Hopefully, at the time you actually try to buy the phone with the
>> > discount,
>> > they won't give you too much of a fight when they tell you that you do
> not
>> > yet
>> > qualify and you say, "but I do, please take a look at the notes".
>> >
>> > --
>> > Thomas T. Veldhouse
>> >
>> > America is the country where you buy a lifetime
>> > supply of aspirin for one dollar, and use it up in two weeks.
>> >
>>
>>
>
>
Sprint - Fraudulent Practices 
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