> DREAM ON. Even their new CEO is glommy.
>
> Sprint is handicapped with a 1900 Mhz Network, and as long as they use
> Convergsys software to browbeat their CSRs into mandatory call handle
> time limits amd upsell quotas, they continue to have a 35% annual turn
> over in CSRs and continued lousy Customer Service, always worst rated
> in surveys by Conumers Reports, The Yankee Group, and JD Powers
> they CAN NOT TURN IT AROUND.
Wrong regarding the 1900 Mhz Network. GSM netowrks in other countries such
as England are 1800 MHz. 1800 Mhz has virtually the same penetration
characteristics as 1900 Mhz. Englans's 1800 Mhz Network is deployed very
well. Sprint has a great network, they just need to improve their customer
service.
"DTC" <me@nothingtoseehere.zzx> wrote in message
news:H5FCj.3353$Rq1.1338@nlpi068.nbdc.sbc.com...
> Ron wrote:
>> Sprint is handicapped with a 1900 Mhz Network
>
> Some may see it as an advantage. Closer cell sites means better
> spectrum reuse, which means better subscriber loading.
Thankyou for stating the truth from an intelligent and informed perspective.
If I remember correctly, according to what some people were
posting in this group, CDMA on 1900 MHz handles more calls per site,
faster data, and handles better multi-path than 800 MHz. So, I guess,
verizon might want to buy Sprint PCS to get more 1900 MHz spectrum.
Jerome Zelinske wrote:
> If I remember correctly, according to what some people were posting
> in this group, CDMA on 1900 MHz handles more calls per site, faster
> data, and handles better multi-path than 800 MHz.
Its more a function of CDMA regardless of the frequency.
On Fri, 14 Mar 2008 18:46:37 -0500, The Bob <nospam@bob.com> wrote:
>>
>> DREAM ON. Even their new CEO is glommy.
>
>>
>> Sprint is handicapped with a 1900 Mhz Network, and as long as they use
>> Convergsys software
>
>
>>to browbeat their CSRs into mandatory call handle
>> time limits amd upsell quotas, they continue to have a 35% annual turn
>> over in CSRs
>
>
>Cite?
>
>
>> and continued lousy Customer Service, always worst rated
>> in surveys by Conumers Reports, The Yankee Group, and JD Powers
>> they CAN NOT TURN IT AROUND.
>>
Ron <ron.clifford@peoplepc.com> amazed us all with the following in
news:6o0ot39p92lglh3tos6qmo1recqjs6vub7@4ax.com:
> On Fri, 14 Mar 2008 18:46:37 -0500, The Bob <nospam@bob.com> wrote:
>
>
>>>
>>> DREAM ON. Even their new CEO is glommy.
>
>>
>>>
>>> Sprint is handicapped with a 1900 Mhz Network, and as long as they
>>> use Convergsys software
>>
Why did you cut my repsonse here. Sprint isn't using COnvergys for the
great majority of their customers.
No mention of 35% turnover in any of those articles/
>>
>>
>>> and continued lousy Customer Service, always worst rated
>>> in surveys by Conumers Reports, The Yankee Group, and JD Powers
>>> they CAN NOT TURN IT AROUND.
>>>
>
Read the follow-on comments by other CSRs describing chapter and verse
how bad it is, how after they suffer through all
the pressure to upsell, they dont get their promised bonuses. It's
even worse than I posted.,
Ron <ron.clifford@peoplepc.com> amazed us all with the following in
news:d78ot3pgrgklusrtud5463dgpjg848ik4b@4ax.com:
> On Sat, 15 Mar 2008 13:31:31 -0500, The Bob <nospam@bob.com> wrote:
>
>
>>
>>You cut it because you never could handle the truth, mindless troll.
>
>
>
> I know I'm spot on when all I get answered by is a silly childish
> insult.
No- you got the insult because you are an idiot. Your "claims" are not
backed up by your links.
On Sat, 15 Mar 2008 18:01:38 -0500, The Bob <nospam@bob.com> wrote:
>Ron <ron.clifford@peoplepc.com> amazed us all with the following in
>news:d78ot3pgrgklusrtud5463dgpjg848ik4b@4ax.com :
>
>> On Sat, 15 Mar 2008 13:31:31 -0500, The Bob <nospam@bob.com> wrote:
>>
>>
>>>
>>>You cut it because you never could handle the truth, mindless troll.
>>
>>
>>
>> I know I'm spot on when all I get answered by is a silly childish
>> insult.
>
Ron <ron.clifford@peoplepc.com> amazed us all with the following in
news:562pt35vlgb0s49vm5psl2fbcf2mb3v69m@4ax.com:
> On Sat, 15 Mar 2008 18:01:38 -0500, The Bob <nospam@bob.com> wrote:
>
>>Ron <ron.clifford@peoplepc.com> amazed us all with the following in
>>news:d78ot3pgrgklusrtud5463dgpjg848ik4b@4ax.co m:
>>
>>> On Sat, 15 Mar 2008 13:31:31 -0500, The Bob <nospam@bob.com> wrote:
>>>
>>>
>>>>
>>>>You cut it because you never could handle the truth, mindless troll.
>>>
>>>
>>>
>>> I know I'm spot on when all I get answered by is a silly childish
>>> insult.
>>
>
>>>
>
> http://www.dslreports.com/shownews/E...Sprints-Custom
> er-Service-Sucks-92076
>>>
>
> http://www.broadbandreports.com/show...n-Why-Sprints-
> Customer-Service-Sucks-92076
>>>
> http://consumerist.com/335987/whats-...stomer-service
> -well-tell-ya
>>>
>>> Read the follow-on comments by other CSRs describing chapter and
>>> verse how bad it is, how after they suffer through all
>>> the pressure to upsell, they dont get their promised bonuses. It's
>>> even worse than I posted.,
>>>
>>
>
> Not one word from a Sprint shill trying to suggest a Sprint comeback
> about putting their money where their mouth is by buying Sprint stock.
>
What the hell are youtalking about? You arenor rambling like an idiot, not
responding to anything written in response to your post. And your ranting
sounds liek you are about ten years old.
Re: T-mobile & Sprint Merger Back in the News. 
Linear Mode
