Verizon leads other carriers by a wide margin in survey of quality,service, and value.
Verizon leads other carriers by a wide margin in survey of quality,service, and value.. Discuss Verizon leads other carriers by a wide margin in survey of quality,service, and value., on Wireless Forums.
Verizon leads other carriers by a wide margin in survey of quality,service, and value.
If you wonder why AT&T, the only U.S. carrier with the wildly popular
Apple iPhone, still lags Verizon in both net retail additions and total
subscribers, the BrandIndex survey from Youguv may help explain it. For
quality of service, value, and customer satisfaction Verizon has a wide
lead over AT&T (and even wider over Sprint and T-Mobile.
"The map wars were a big positive for them in establishing themselves as
a leader. It's a combination of their messaging being outstanding and
following through on customer service." AT&T's problem is that consumers
value coverage and quality over a theoretical higher maximum data rate
that AT&T keeps talking about in their advertising response to Verizon's
highly successful map ads. The ability to talk and web surf at the same
time is another AT&T talking point that doesn't resonate with consumers
because they don't necessarily see that as something that they need to
be able to do.
Verizon leads other carriers by a wide margin in survey of quality,service, and value.
If you wonder why AT&T, the only U.S. carrier with the wildly popular
Apple iPhone, still lags Verizon in both net retail additions and total
subscribers, the BrandIndex survey from Youguv may help explain it. For
quality of service, value, and customer satisfaction Verizon has a wide
lead over AT&T (and even wider over Sprint and T-Mobile.
"The map wars were a big positive for them in establishing themselves as
a leader. It's a combination of their messaging being outstanding and
following through on customer service." AT&T's problem is that consumers
value coverage and quality over a theoretical higher maximum data rate
that AT&T keeps talking about in their advertising response to Verizon's
highly successful map ads. The ability to talk and web surf at the same
time is another AT&T talking point that doesn't resonate with consumers
because they don't necessarily see that as something that they need to
be able to do.
Verizon leads other carriers by a wide margin in survey of quality,service, and value.
If you wonder why AT&T, the only U.S. carrier with the wildly popular
Apple iPhone, still lags Verizon in both net retail additions and total
subscribers, the BrandIndex survey from Youguv may help explain it. For
quality of service, value, and customer satisfaction Verizon has a wide
lead over AT&T (and even wider over Sprint and T-Mobile.
"The map wars were a big positive for them in establishing themselves as
a leader. It's a combination of their messaging being outstanding and
following through on customer service." AT&T's problem is that consumers
value coverage and quality over a theoretical higher maximum data rate
that AT&T keeps talking about in their advertising response to Verizon's
highly successful map ads. The ability to talk and web surf at the same
time is another AT&T talking point that doesn't resonate with consumers
because they don't necessarily see that as something that they need to
be able to do.
Verizon leads other carriers by a wide margin in survey of quality,service, and value.
If you wonder why AT&T, the only U.S. carrier with the wildly popular
Apple iPhone, still lags Verizon in both net retail additions and total
subscribers, the BrandIndex survey from Youguv may help explain it. For
quality of service, value, and customer satisfaction Verizon has a wide
lead over AT&T (and even wider over Sprint and T-Mobile.
"The map wars were a big positive for them in establishing themselves as
a leader. It's a combination of their messaging being outstanding and
following through on customer service." AT&T's problem is that consumers
value coverage and quality over a theoretical higher maximum data rate
that AT&T keeps talking about in their advertising response to Verizon's
highly successful map ads. The ability to talk and web surf at the same
time is another AT&T talking point that doesn't resonate with consumers
because they don't necessarily see that as something that they need to
be able to do.
Re: Verizon leads other carriers by a wide margin in survey of quality, service, and value.
And value? I think T-Mo beats all the others in that category.
"SMS" <scharf.steven@geemail.com> wrote in message
news:4b9fcf3b$0$1628$742ec2ed@news.sonic.net...
> If you wonder why AT&T, the only U.S. carrier with the wildly popular
> Apple iPhone, still lags Verizon in both net retail additions and
> total subscribers, the BrandIndex survey from Youguv may help explain
> it. For quality of service, value, and customer satisfaction Verizon
> has a wide lead over AT&T (and even wider over Sprint and T-Mobile.
>
> "The map wars were a big positive for them in establishing themselves
> as a leader. It's a combination of their messaging being outstanding
> and following through on customer service." AT&T's problem is that
> consumers value coverage and quality over a theoretical higher maximum
> data rate that AT&T keeps talking about in their advertising response
> to Verizon's highly successful map ads. The ability to talk and web
> surf at the same time is another AT&T talking point that doesn't
> resonate with consumers because they don't necessarily see that as
> something that they need to be able to do.
>
> "http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=123850"
Re: Verizon leads other carriers by a wide margin in survey of quality, service, and value.
And value? I think T-Mo beats all the others in that category.
"SMS" <scharf.steven@geemail.com> wrote in message
news:4b9fcf3b$0$1628$742ec2ed@news.sonic.net...
> If you wonder why AT&T, the only U.S. carrier with the wildly popular
> Apple iPhone, still lags Verizon in both net retail additions and
> total subscribers, the BrandIndex survey from Youguv may help explain
> it. For quality of service, value, and customer satisfaction Verizon
> has a wide lead over AT&T (and even wider over Sprint and T-Mobile.
>
> "The map wars were a big positive for them in establishing themselves
> as a leader. It's a combination of their messaging being outstanding
> and following through on customer service." AT&T's problem is that
> consumers value coverage and quality over a theoretical higher maximum
> data rate that AT&T keeps talking about in their advertising response
> to Verizon's highly successful map ads. The ability to talk and web
> surf at the same time is another AT&T talking point that doesn't
> resonate with consumers because they don't necessarily see that as
> something that they need to be able to do.
>
> "http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=123850"
Re: Verizon leads other carriers by a wide margin in survey of quality, service, and value.
And value? I think T-Mo beats all the others in that category.
"SMS" <scharf.steven@geemail.com> wrote in message
news:4b9fcf3b$0$1628$742ec2ed@news.sonic.net...
> If you wonder why AT&T, the only U.S. carrier with the wildly popular
> Apple iPhone, still lags Verizon in both net retail additions and
> total subscribers, the BrandIndex survey from Youguv may help explain
> it. For quality of service, value, and customer satisfaction Verizon
> has a wide lead over AT&T (and even wider over Sprint and T-Mobile.
>
> "The map wars were a big positive for them in establishing themselves
> as a leader. It's a combination of their messaging being outstanding
> and following through on customer service." AT&T's problem is that
> consumers value coverage and quality over a theoretical higher maximum
> data rate that AT&T keeps talking about in their advertising response
> to Verizon's highly successful map ads. The ability to talk and web
> surf at the same time is another AT&T talking point that doesn't
> resonate with consumers because they don't necessarily see that as
> something that they need to be able to do.
>
> "http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=123850"
Re: Verizon leads other carriers by a wide margin in survey of quality, service, and value.
And value? I think T-Mo beats all the others in that category.
"SMS" <scharf.steven@geemail.com> wrote in message
news:4b9fcf3b$0$1628$742ec2ed@news.sonic.net...
> If you wonder why AT&T, the only U.S. carrier with the wildly popular
> Apple iPhone, still lags Verizon in both net retail additions and
> total subscribers, the BrandIndex survey from Youguv may help explain
> it. For quality of service, value, and customer satisfaction Verizon
> has a wide lead over AT&T (and even wider over Sprint and T-Mobile.
>
> "The map wars were a big positive for them in establishing themselves
> as a leader. It's a combination of their messaging being outstanding
> and following through on customer service." AT&T's problem is that
> consumers value coverage and quality over a theoretical higher maximum
> data rate that AT&T keeps talking about in their advertising response
> to Verizon's highly successful map ads. The ability to talk and web
> surf at the same time is another AT&T talking point that doesn't
> resonate with consumers because they don't necessarily see that as
> something that they need to be able to do.
>
> "http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=123850"
Re: Verizon leads other carriers by a wide margin in survey ofquality, service, and value.
On Tue, 16 Mar 2010, SMS posted:
> AT&T's problem is that consumers value coverage
> and quality over a theoretical higher maximum data rate that AT&T keeps
> talking about in their advertising response to Verizon's highly successful
> map ads. The ability to talk and web surf at the same time is another AT&T
> talking point that doesn't resonate with consumers because they don't
> necessarily see that as something that they need to be able to do.
As the kids say, "well, duh!"
-- Mark --
http://panda.com/mrc
Democracy is two wolves and a sheep deciding what to eat for lunch.
Liberty is a well-armed sheep contesting the vote.
Re: Verizon leads other carriers by a wide margin in survey ofquality, service, and value.
On Tue, 16 Mar 2010, SMS posted:
> AT&T's problem is that consumers value coverage
> and quality over a theoretical higher maximum data rate that AT&T keeps
> talking about in their advertising response to Verizon's highly successful
> map ads. The ability to talk and web surf at the same time is another AT&T
> talking point that doesn't resonate with consumers because they don't
> necessarily see that as something that they need to be able to do.
As the kids say, "well, duh!"
-- Mark --
http://panda.com/mrc
Democracy is two wolves and a sheep deciding what to eat for lunch.
Liberty is a well-armed sheep contesting the vote.
Re: Verizon leads other carriers by a wide margin in survey ofquality, service, and value.
On Tue, 16 Mar 2010, SMS posted:
> AT&T's problem is that consumers value coverage
> and quality over a theoretical higher maximum data rate that AT&T keeps
> talking about in their advertising response to Verizon's highly successful
> map ads. The ability to talk and web surf at the same time is another AT&T
> talking point that doesn't resonate with consumers because they don't
> necessarily see that as something that they need to be able to do.
As the kids say, "well, duh!"
-- Mark --
http://panda.com/mrc
Democracy is two wolves and a sheep deciding what to eat for lunch.
Liberty is a well-armed sheep contesting the vote.
Re: Verizon leads other carriers by a wide margin in survey ofquality, service, and value.
On Tue, 16 Mar 2010, SMS posted:
> AT&T's problem is that consumers value coverage
> and quality over a theoretical higher maximum data rate that AT&T keeps
> talking about in their advertising response to Verizon's highly successful
> map ads. The ability to talk and web surf at the same time is another AT&T
> talking point that doesn't resonate with consumers because they don't
> necessarily see that as something that they need to be able to do.
As the kids say, "well, duh!"
-- Mark --
http://panda.com/mrc
Democracy is two wolves and a sheep deciding what to eat for lunch.
Liberty is a well-armed sheep contesting the vote.
Re: Verizon leads other carriers by a wide margin in survey ofquality, service, and value.
On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
> If you wonder why AT&T, the only U.S. carrier with the wildly popular
> Apple iPhone, still lags Verizon in both net retail additions and total
> subscribers, the BrandIndex survey from Youguv may help explain it. For
> quality of service, value, and customer satisfaction Verizon has a wide
> lead over AT&T (and even wider over Sprint and T-Mobile.
How do you know what AT&T's "net retail additions" have been? AT&T
doesn't report that number anywhere in their SEC filings.
Re: Verizon leads other carriers by a wide margin in survey ofquality, service, and value.
On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
> If you wonder why AT&T, the only U.S. carrier with the wildly popular
> Apple iPhone, still lags Verizon in both net retail additions and total
> subscribers, the BrandIndex survey from Youguv may help explain it. For
> quality of service, value, and customer satisfaction Verizon has a wide
> lead over AT&T (and even wider over Sprint and T-Mobile.
How do you know what AT&T's "net retail additions" have been? AT&T
doesn't report that number anywhere in their SEC filings.
Re: Verizon leads other carriers by a wide margin in survey ofquality, service, and value.
On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
> If you wonder why AT&T, the only U.S. carrier with the wildly popular
> Apple iPhone, still lags Verizon in both net retail additions and total
> subscribers, the BrandIndex survey from Youguv may help explain it. For
> quality of service, value, and customer satisfaction Verizon has a wide
> lead over AT&T (and even wider over Sprint and T-Mobile.
How do you know what AT&T's "net retail additions" have been? AT&T
doesn't report that number anywhere in their SEC filings.
Re: Verizon leads other carriers by a wide margin in survey ofquality, service, and value.
On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
> If you wonder why AT&T, the only U.S. carrier with the wildly popular
> Apple iPhone, still lags Verizon in both net retail additions and total
> subscribers, the BrandIndex survey from Youguv may help explain it. For
> quality of service, value, and customer satisfaction Verizon has a wide
> lead over AT&T (and even wider over Sprint and T-Mobile.
How do you know what AT&T's "net retail additions" have been? AT&T
doesn't report that number anywhere in their SEC filings.
Re: Verizon leads other carriers by a wide margin in survey of quality, service, andvalue.
At 17 Mar 2010 03:34:48 -0500 Dennis Ferguson wrote:
> On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
> > If you wonder why AT&T, the only U.S. carrier with the wildly popular
> > Apple iPhone, still lags Verizon in both net retail additions and
total
> > subscribers, the BrandIndex survey from Youguv may help explain it.
For
> > quality of service, value, and customer satisfaction Verizon has a
wide
> > lead over AT&T (and even wider over Sprint and T-Mobile.
>
> How do you know what AT&T's "net retail additions" have been? AT&T
> doesn't report that number anywhere in their SEC filings.
Because it's Verizon vs. AT&T, CDMA vs. GSM. He "knows" the toilet paper
is softer in the VZW executive washrooms, too, and that Verizon serves a
better meat loaf in the employee cafeteria.
Re: Verizon leads other carriers by a wide margin in survey of quality, service, andvalue.
At 17 Mar 2010 03:34:48 -0500 Dennis Ferguson wrote:
> On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
> > If you wonder why AT&T, the only U.S. carrier with the wildly popular
> > Apple iPhone, still lags Verizon in both net retail additions and
total
> > subscribers, the BrandIndex survey from Youguv may help explain it.
For
> > quality of service, value, and customer satisfaction Verizon has a
wide
> > lead over AT&T (and even wider over Sprint and T-Mobile.
>
> How do you know what AT&T's "net retail additions" have been? AT&T
> doesn't report that number anywhere in their SEC filings.
Because it's Verizon vs. AT&T, CDMA vs. GSM. He "knows" the toilet paper
is softer in the VZW executive washrooms, too, and that Verizon serves a
better meat loaf in the employee cafeteria.
Re: Verizon leads other carriers by a wide margin in survey of quality, service, andvalue.
At 17 Mar 2010 03:34:48 -0500 Dennis Ferguson wrote:
> On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
> > If you wonder why AT&T, the only U.S. carrier with the wildly popular
> > Apple iPhone, still lags Verizon in both net retail additions and
total
> > subscribers, the BrandIndex survey from Youguv may help explain it.
For
> > quality of service, value, and customer satisfaction Verizon has a
wide
> > lead over AT&T (and even wider over Sprint and T-Mobile.
>
> How do you know what AT&T's "net retail additions" have been? AT&T
> doesn't report that number anywhere in their SEC filings.
Because it's Verizon vs. AT&T, CDMA vs. GSM. He "knows" the toilet paper
is softer in the VZW executive washrooms, too, and that Verizon serves a
better meat loaf in the employee cafeteria.
Re: Verizon leads other carriers by a wide margin in survey of quality, service, andvalue.
At 17 Mar 2010 03:34:48 -0500 Dennis Ferguson wrote:
> On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
> > If you wonder why AT&T, the only U.S. carrier with the wildly popular
> > Apple iPhone, still lags Verizon in both net retail additions and
total
> > subscribers, the BrandIndex survey from Youguv may help explain it.
For
> > quality of service, value, and customer satisfaction Verizon has a
wide
> > lead over AT&T (and even wider over Sprint and T-Mobile.
>
> How do you know what AT&T's "net retail additions" have been? AT&T
> doesn't report that number anywhere in their SEC filings.
Because it's Verizon vs. AT&T, CDMA vs. GSM. He "knows" the toilet paper
is softer in the VZW executive washrooms, too, and that Verizon serves a
better meat loaf in the employee cafeteria.
Re: Verizon leads other carriers by a wide margin in survey of quality,service, and value.
Dennis Ferguson wrote:
> On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
>> If you wonder why AT&T, the only U.S. carrier with the wildly popular
>> Apple iPhone, still lags Verizon in both net retail additions and total
>> subscribers, the BrandIndex survey from Youguv may help explain it. For
>> quality of service, value, and customer satisfaction Verizon has a wide
>> lead over AT&T (and even wider over Sprint and T-Mobile.
>
> How do you know what AT&T's "net retail additions" have been? AT&T
> doesn't report that number anywhere in their SEC filings.
They report them in their quarterly earnings calls.
Re: Verizon leads other carriers by a wide margin in survey of quality,service, and value.
Dennis Ferguson wrote:
> On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
>> If you wonder why AT&T, the only U.S. carrier with the wildly popular
>> Apple iPhone, still lags Verizon in both net retail additions and total
>> subscribers, the BrandIndex survey from Youguv may help explain it. For
>> quality of service, value, and customer satisfaction Verizon has a wide
>> lead over AT&T (and even wider over Sprint and T-Mobile.
>
> How do you know what AT&T's "net retail additions" have been? AT&T
> doesn't report that number anywhere in their SEC filings.
They report them in their quarterly earnings calls.
Re: Verizon leads other carriers by a wide margin in survey of quality,service, and value.
Dennis Ferguson wrote:
> On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
>> If you wonder why AT&T, the only U.S. carrier with the wildly popular
>> Apple iPhone, still lags Verizon in both net retail additions and total
>> subscribers, the BrandIndex survey from Youguv may help explain it. For
>> quality of service, value, and customer satisfaction Verizon has a wide
>> lead over AT&T (and even wider over Sprint and T-Mobile.
>
> How do you know what AT&T's "net retail additions" have been? AT&T
> doesn't report that number anywhere in their SEC filings.
They report them in their quarterly earnings calls.
Re: Verizon leads other carriers by a wide margin in survey of quality,service, and value.
Dennis Ferguson wrote:
> On 2010-03-16, SMS <scharf.steven@geemail.com> wrote:
>> If you wonder why AT&T, the only U.S. carrier with the wildly popular
>> Apple iPhone, still lags Verizon in both net retail additions and total
>> subscribers, the BrandIndex survey from Youguv may help explain it. For
>> quality of service, value, and customer satisfaction Verizon has a wide
>> lead over AT&T (and even wider over Sprint and T-Mobile.
>
> How do you know what AT&T's "net retail additions" have been? AT&T
> doesn't report that number anywhere in their SEC filings.
They report them in their quarterly earnings calls.
Re: Verizon leads other carriers by a wide margin in survey of quality,service, and value.
Todd Allcock wrote:
<snip>
> Because it's Verizon vs. AT&T, CDMA vs. GSM. He "knows" the toilet paper
> is softer in the VZW executive washrooms, too, and that Verizon serves a
> better meat loaf in the employee cafeteria.
The Verizon washrooms (both executive and standard) do not have toilet
paper, they have Toto toilets with bidets.
The Verizon cafeteria does not serve meatloaf, they serve tri-tip (prime).
I'm surprised that you don;t know this.
Seriously, retail additions are always reported by the carriers in their
quarterly earnings calls, as I have pointed out in the past.
Re: Verizon leads other carriers by a wide margin in survey of quality,service, and value.
Todd Allcock wrote:
<snip>
> Because it's Verizon vs. AT&T, CDMA vs. GSM. He "knows" the toilet paper
> is softer in the VZW executive washrooms, too, and that Verizon serves a
> better meat loaf in the employee cafeteria.
The Verizon washrooms (both executive and standard) do not have toilet
paper, they have Toto toilets with bidets.
The Verizon cafeteria does not serve meatloaf, they serve tri-tip (prime).
I'm surprised that you don;t know this.
Seriously, retail additions are always reported by the carriers in their
quarterly earnings calls, as I have pointed out in the past.
Verizon leads other carriers by a wide margin in survey of quality,service, and value. 
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