Your Dying Words Better Be Your PIN, Or Verizon Will Bill Your Corpse

Your Dying Words Better Be Your PIN, Or Verizon Will Bill Your Corpse
from Consumerist by Meg Marco
http://consumerist.com/2010/03/your-...ur-corpse.html

Don't become too preoccupied with raging against the dying of the
light -- you have to remember to tell your PIN to someone before you
die or Verizon will never stop billing your corpse.

That's what happened to one Florida family, says the St. Petersburg
Times.

They sent a death certificate, but Verizon still chuckled and hung up
whenever the deceased's daughter called to cancel his account. Why?
Because she didn't have his PIN.

"Well, there's nothing else I can do for you," the representative
said before laughing and hanging up the phone.

"This is wrong," a frustrated Lacy said. "I've already sent them
the death certificate."

The whole thing was holding up the settling of his estate (the man
died last June), and it took a call to the media to clear things up.

Verizon admitted they didn't handle things properly and have refunded
the money.

Pinellas woman's Verizon fight shows why PINs should be shared
[TampaBay.com]

http://www.tampabay.com/features/con...shared/1076677

--

Can you hear me now?
Does your corpse also owe a $350 ETF for each Verizon phone?

Read on...
alisonann
March 5, 2010 1:26 PM


"Yeah, something similar happened to us a few years ago when my mom
died. Since we were on a family plan under my dad's name Verizon
refused to let us cancel her account without the ETF. It was pretty
brutal to watch my dad cry in front of a Verizon agent."

http://consumerist.com/2010/03/your-...ur-corpse.html