09-14-2012, 03:24 AM
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 Re: Add Data to existing no-data plan?
At 13 Sep 2012 22:33:51 -0400 Percival P. Cassidy wrote:
> We have non-smart phones for our old T-Mobile Family Plan, so when I
> goto the T-Mobile Web site and choose "upgrade my plan" it does not
> show plans suitable only for smart phones.
>
> If we can add a data plan to our existing plan for a modest amount,
> we'll upgrade to smart phones, but until we have the new phones we
> can't find out what our plan upgrade options are.
>
> Suggestions?
You can call and ask them what the data options are- they vary depending
in what grandfathered plan you have, and unfortunately, the website is
unable to display "obsolete" plans.
As a general rule, there are only two options for smartphones on most
grandfathered plans: $30/month for unlimited data, or, if the stars,
moons and planets are in alignment, you might be able to sweet-talk them
into $20/month for the same plan. T-Mo calls it a "preferred" data plan.
Tell them a friend of yours got that one recently on his old account and
if they can't add that to your account, you aren't interested into
upgrading to a smartphone. That puts the ball in their court and they
have to decide if they want $20 more a month from you, or $0.
If they don't go along with it, you can simply ask who do need to talk to
cancel your account, and you'll get transferred to the "retentions"
department, which has a greater ability to wheel and deal in order to
save you as a customer. (This, of course, assumes you find $20/month
palatable. If that's still too much, there's no point fighting for it!)
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