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  #1 (permalink)  
Old 01-07-2012, 07:02 PM
danny burstein
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Default anyone bumping into t-mobile outages today?

I've completely lost cellular service throughout Michigan
(inlcuding t-mobile native areas), starting at
roughly noon.

Whn the phone is in "auto" mode, it simply shows
a "blank space", so to speak, where I should
have the network name.

When I put the phone into "manual" search mode, it
shows me both TM and AT&T. Clicking TM gets me
something like "no netork access".

Thanks

--
__________________________________________________ ___
Knowledge may be power, but communications is the key
dannyb@panix.com
[to foil spammers, my address has been double rot-13 encoded]

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  #2 (permalink)  
Old 01-07-2012, 07:59 PM
tlvp
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Default Re: anyone bumping into t-mobile outages today?

On Sat, 7 Jan 2012 20:02:51 +0000 (UTC), danny burstein wrote:

> ... lost cellular service throughout Michigan
> ... starting at roughly noon.


FWiW, In my part of CT, T-Mobile service is unimpaired.

Hope yours returns soon. Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

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  #3 (permalink)  
Old 01-07-2012, 09:53 PM
danny burstein
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Default Re: anyone bumping into t-mobile outages today?

In <1kf172t4teqra.1h5z6z7ehf7pf$.dlg@40tude.net> tlvp <mPiOsUcB.EtLlLvEp@att.net> writes:

>On Sat, 7 Jan 2012 20:02:51 +0000 (UTC), danny burstein wrote:


>> ... lost cellular service throughout Michigan
>> ... starting at roughly noon.


>FWiW, In my part of CT, T-Mobile service is unimpaired.


>Hope yours returns soon. Cheers, -- tlvp


Very wierd situation... still off line. Had a half
hour typewriter-chat with t-m customer service rep
(I had a wifi hot spot) which was a waste of time...

.... rep kept telling me her map said I wasn't in a t/m
location. I pointed her to the public map which said
I was in a solid area... and that my phone, in manual
mode... showed me t-mobile as an option. But wouldn't
let me connect.

Once I'm at a location with a physical phone I'll
try calling in again.

- anyone else notice how there are damn few public
phones anymore? sigh.

thanks

--
__________________________________________________ ___
Knowledge may be power, but communications is the key
dannyb@panix.com
[to foil spammers, my address has been double rot-13 encoded]

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  #4 (permalink)  
Old 01-07-2012, 10:41 PM
tlvp
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Default Re: anyone bumping into t-mobile outages today?

On Sat, 7 Jan 2012 22:53:10 +0000 (UTC), danny burstein wrote:

> - anyone else notice how there are damn few public
> phones anymore? sigh.


Right, danny. They all got taken out 'cuz everyone had a cellphone, and
didn't "need no steenkin' payphone" :-) . Now that you only need 'em when
your cellphone is out, we see the payphone got the last laugh, singin'

Will you miss me when I'm gone?

as it was being yanked from the wall. Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

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  #5 (permalink)  
Old 01-08-2012, 10:56 PM
Steve Sobol
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Default Re: anyone bumping into t-mobile outages today?

In article <1kf172t4teqra.1h5z6z7ehf7pf$.dlg@40tude.net>, tlvp says...
>
> On Sat, 7 Jan 2012 20:02:51 +0000 (UTC), danny burstein wrote:
>
> > ... lost cellular service throughout Michigan
> > ... starting at roughly noon.

>
> FWiW, In my part of CT, T-Mobile service is unimpaired.
>
> Hope yours returns soon. Cheers, -- tlvp


not seeing any problems in Apple Valley, CA (in the desert northeast of
Los Angeles)

--
Steve Sobol - Programming/WebDev/IT Support
sjsobol@JustThe.net

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  #6 (permalink)  
Old 01-08-2012, 11:22 PM
cameo
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Default Re: anyone bumping into t-mobile outages today?

On 1/8/2012 3:56 PM, Steve Sobol wrote:
> not seeing any problems in Apple Valley, CA (in the desert northeast of


How can you tell? Maybe it's just the same usual bad service you often
complain about.

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  #7 (permalink)  
Old 01-09-2012, 12:46 AM
danny burstein
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Default update, was: anyone bumping into t-mobile outages today?

In <MPG.2973cd03df6cb93a9898c7@news.justthe.net> Steve Sobol <sjsobol@JustThe.net> writes:

>In article <1kf172t4teqra.1h5z6z7ehf7pf$.dlg@40tude.net>, tlvp says...
>>
>> On Sat, 7 Jan 2012 20:02:51 +0000 (UTC), danny burstein wrote:
>>
>> > ... lost cellular service throughout Michigan
>> > ... starting at roughly noon.

>>
>> FWiW, In my part of CT, T-Mobile service is unimpaired.
>>
>> Hope yours returns soon. Cheers, -- tlvp


>not seeing any problems in Apple Valley, CA (in the desert northeast of
>Los Angeles)


well, I'm still off servce 36 or so hours, and two chats
with Customer Service, later...

The first communication was yesterday, via text-chat. I was
at a location with wifi so could connect up, via their
web page... but couldn't talk.

a: just about no payphones left. I was in a shopping mall
which used ot have a dozen. I figured they'd have
kept one in their custoemr service/foodcourt area. Nope

b: T-Mobile really, really, should have an audio chat option
over the internet. Like, you know, Skype. Or a thousand
other alternatives...

Anyway, the first rep confirmed I wasn't hooking up. But
she said it was because I was in an AT&T roaming area
and they didn't have a roaming contract with AT&T.

a: my _billing_ address is in AT&T. Fortunately, that
section still has roaming, and an earlier CSR said
that thanks to the collapse of the breakup, the
roaming qould continue.

b: I had received a phone call in that roaming area
around noon. That was the last time the phone
worked. I was driving eastward and got to t-mobile
native towers about a half hour later.

c: despite my continued pointing out to her my new
location (that is, where I was...) and her repeating
it back to me, she said her system said it was
an AT&T roam... oh, and I even told her that
I pulled up the public TM coverage map while
chatting with her and it showed me smack in the
middle of solid TM coverage.

Sigh.

This morning I was at a landline and called up a TM CSR
via voice. She walked me through all the various trouble
shooting steps... and figuratively shook her head without
being able to resolve it. She suggested I drop by a TM
store and have them swap the SIM, thinking it might
be what she called "SIM decay".

We'll see tomorrow...

My other TM services, basically two lines of "TM at home"
(their pseudo no-longer-offered VOIP arrangement) are
working fine....


--
__________________________________________________ ___
Knowledge may be power, but communications is the key
dannyb@panix.com
[to foil spammers, my address has been double rot-13 encoded]

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  #8 (permalink)  
Old 01-09-2012, 01:36 AM
Steve Sobol
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Default Re: anyone bumping into t-mobile outages today?

In article <jedbu6$ptm$1@dont-email.me>, cameo says...
>
> On 1/8/2012 3:56 PM, Steve Sobol wrote:
> > not seeing any problems in Apple Valley, CA (in the desert northeast of

>
> How can you tell? Maybe it's just the same usual bad service you often
> complain about.


Troll much?

--
Steve Sobol - Programming/WebDev/IT Support
sjsobol@JustThe.net

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  #9 (permalink)  
Old 01-09-2012, 06:21 PM
tlvp
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Posts: n/a
Default Re: update, was: anyone bumping into t-mobile outages today?

On Mon, 9 Jan 2012 01:46:20 +0000 (UTC), danny burstein wrote:

> In <MPG.2973cd03df6cb93a9898c7@news.justthe.net> Steve Sobol <sjsobol@JustThe.net> writes:
>
>>In article <1kf172t4teqra.1h5z6z7ehf7pf$.dlg@40tude.net>, tlvp says...
>>>
>>> On Sat, 7 Jan 2012 20:02:51 +0000 (UTC), danny burstein wrote:
>>>
>>> > ... lost cellular service throughout Michigan
>>> > ... starting at roughly noon.
>>>
>>> FWiW, In my part of CT, T-Mobile service is unimpaired.
>>>
>>> Hope yours returns soon. Cheers, -- tlvp

>
>>not seeing any problems in Apple Valley, CA (in the desert northeast of
>>Los Angeles)

>
> well, I'm still off servce 36 or so hours, and two chats
> with Customer Service, later...
>
> The first communication was yesterday, via text-chat. I was
> at a location with wifi so could connect up, via their
> web page... but couldn't talk.
>
> a: just about no payphones left. I was in a shopping mall
> which used ot have a dozen. I figured they'd have
> kept one in their custoemr service/foodcourt area. Nope
>
> b: T-Mobile really, really, should have an audio chat option
> over the internet. Like, you know, Skype. Or a thousand
> other alternatives...
>
> Anyway, the first rep confirmed I wasn't hooking up. But
> she said it was because I was in an AT&T roaming area
> and they didn't have a roaming contract with AT&T.
>
> a: my _billing_ address is in AT&T. Fortunately, that
> section still has roaming, and an earlier CSR said
> that thanks to the collapse of the breakup, the
> roaming qould continue.
>
> b: I had received a phone call in that roaming area
> around noon. That was the last time the phone
> worked. I was driving eastward and got to t-mobile
> native towers about a half hour later.
>
> c: despite my continued pointing out to her my new
> location (that is, where I was...) and her repeating
> it back to me, she said her system said it was
> an AT&T roam... oh, and I even told her that
> I pulled up the public TM coverage map while
> chatting with her and it showed me smack in the
> middle of solid TM coverage.
>
> Sigh.
>
> This morning I was at a landline and called up a TM CSR
> via voice. She walked me through all the various trouble
> shooting steps... and figuratively shook her head without
> being able to resolve it. She suggested I drop by a TM
> store and have them swap the SIM, thinking it might
> be what she called "SIM decay".
>
> We'll see tomorrow...
>
> My other TM services, basically two lines of "TM at home"
> (their pseudo no-longer-offered VOIP arrangement) are
> working fine....


Danny, 2nd Tier Tech lingo to spring on them:

"Maybe I've been wiped from the H.L.R., can you check that, please?"

Here "H.L.R." is the "Home Location Register|Registry", and if that
gets reset then T-Mo has no idea that your handset deserves service.

It's happened to me several times that my HLR got mangled -- mostly,
actually, while I've been out of the country, where getting hold of T-Mo CS
is particularly awkward w/o a working T-Mo phone :-) .

Good luck -- HTH -- and cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

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  #10 (permalink)  
Old 01-09-2012, 08:47 PM
danny burstein
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Default fixed, was: update, was: anyone bumping into t-mobile outages today?

In <1dw41d2w0ab4t$.zj3h2tg8ikea.dlg@40tude.net> tlvp <mPiOsUcB.EtLlLvEp@att.net> writes:

>Danny, 2nd Tier Tech lingo to spring on them:


>"Maybe I've been wiped from the H.L.R., can you check that, please?"


>Here "H.L.R." is the "Home Location Register|Registry", and if that
>gets reset then T-Mo has no idea that your handset deserves service.


>It's happened to me several times that my HLR got mangled -- mostly,
>actually, while I've been out of the country, where getting hold of T-Mo CS
>is particularly awkward w/o a working T-Mo phone :-) .


>Good luck -- HTH -- and cheers, -- tlvp


This morning I stopped at a company owned t-Mobile store,
and they swapped SIMS. (Copied all teh old info).

It's working now.

- time to send off a note to TM asking about credit...

--
__________________________________________________ ___
Knowledge may be power, but communications is the key
dannyb@panix.com
[to foil spammers, my address has been double rot-13 encoded]

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  #11 (permalink)  
Old 01-10-2012, 05:52 AM
tlvp
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Default Re: fixed, was: update, was: anyone bumping into t-mobile outages today?

On Mon, 9 Jan 2012 21:47:39 +0000 (UTC), danny burstein wrote:

> This morning I stopped at a company owned t-Mobile store,
> and they swapped SIMS. (Copied all teh old info).
>
> It's working now. ...


First authenticated case I' encountered of SIM rot.
What actually goes wrong?

Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

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  #12 (permalink)  
Old 01-10-2012, 06:46 AM
danny burstein
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Default Re: fixed, was: update, was: anyone bumping into t-mobile outages today?

In <8s3avb5ykurq$.42jldilauwxa.dlg@40tude.net> tlvp <mPiOsUcB.EtLlLvEp@att.net> writes:

>On Mon, 9 Jan 2012 21:47:39 +0000 (UTC), danny burstein wrote:


>> This morning I stopped at a company owned t-Mobile store,
>> and they swapped SIMS. (Copied all teh old info).
>>
>> It's working now. ...


>First authenticated case I' encountered of SIM rot.
>What actually goes wrong?


who knows? The card still had primary funcionting - that is,
the phone (and their duplicator) read all the info in
the phone list...


--
__________________________________________________ ___
Knowledge may be power, but communications is the key
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[to foil spammers, my address has been double rot-13 encoded]

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