Since mid-June in my case, or even earlier if another forum complainant is to be believed, the T-Mobile web page for setting up and adjusting email filters is off-line. See
Anyone in this little-populated area have any suggestions for how to kickstart T-Mobile into trying to get that page back up and functioning? or for where'd be a better place to ask?
I've started both "trouble tickets" and "help desk tickets", to no avail. They get closed by some engineers reporting that the issue "cannot be reproduced." This despite the telephone reps I speak with having no difficulty replicating the issue, and describing it in detail in their ticket write-ups.
And it's "browser-independent" -- IE6, IE7, NN7.0, and Opera 9.64 all see the same "server error" page in place of the desired EmailFilters.aspx page.
TIA; and cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP
You best bet might be to ask T-Mobile to convert you to a new account,
thus starting over with a fresh My T-Mobile.
On Tue, 28 Jul 2009 02:10:56 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
wrote in <op.uxrksiz6o63xbg@acer250.gateway.2wire.net>:
>Since mid-June in my case, or even earlier if another forum complainant is to be believed, the T-Mobile web page for setting up and adjusting email filters is off-line. See
>
>http://forums.t-mobile.com/tmbl/sear...=email+filters
>
>for detailed descriptions of the issue.
>
>Anyone in this little-populated area have any suggestions for how to kickstart T-Mobile into trying to get that page back up and functioning? or for where'd be a better place to ask?
>
>I've started both "trouble tickets" and "help desk tickets", to no avail. They get closed by some engineers reporting that the issue "cannot be reproduced." This despite the telephone reps I speak with having no difficulty replicating the issue, and describing it in detail in their ticket write-ups.
>
>And it's "browser-independent" -- IE6, IE7, NN7.0, and Opera 9.64 all see the same "server error" page in place of the desired EmailFilters.aspx page.
>
>TIA; and cheers, -- tlvp
--
Best regards,
John <http:/navasgroup.com>
If the iPhone is really so impressive,
why do iFans keep making excuses for it?
On Thu, 30 Jul 2009 11:12:36 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
> That webpage works properly for me.
Interesting. Maybe it's back up, finally? ... Hmm: lessee. Log in,
"Connect and Share", "Configure e-mail", "Create e-mail filters",
oops! Up comes a server error page, at
| We're sorry—there was an error in processing your request.
| Please hit your browser's back button and try your action again, or try again later.
| [go to my tmobile home]
.... Nope, not back up for me. Maybe my browser? -- Opera 9.64, just now,
though IE6 and IE7 have encountered exactly the same error page and URL.
What browser were you using, if I may ask, please?
> You best bet might be to ask T-Mobile to convert you to a new account,
> thus starting over with a fresh My T-Mobile.
Sorry, John, I'm thick. What *sort* of "new account" have you in mind?
A new login at my.t-mobile.com? a new cellular line of service?
a whole new billing account at T-Mobile USA to replace my current one?
Without, somehow, changing my current cellular numbers or rate-plans?
And why do you think that may eliminate server errors on the my.t-mobile web site?
Thanks in advance for further clarifications; and cheers,
-- tlvp
--
Avant de repondre, jeter la poubelle, SVP
>
> On Tue, 28 Jul 2009 02:10:56 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
> wrote in <op.uxrksiz6o63xbg@acer250.gateway.2wire.net>:
>
>>Since mid-June in my case, or even earlier if another forum complainant is to be believed, the T-Mobile web page for setting up and adjusting email filters is off-line. See
>>
>>http://forums.t-mobile.com/tmbl/sear...=email+filters
>>
>>for detailed descriptions of the issue.
>>
>>Anyone in this little-populated area have any suggestions for how to kickstart T-Mobile into trying to get that page back up and functioning? or for where'd be a better place to ask?
>>
>>I've started both "trouble tickets" and "help desk tickets", to no avail. They get closed by some engineers reporting that the issue "cannot be reproduced." This despite the telephone reps I speak with having no difficulty replicating the issue, and describing it in detail in their ticket write-ups.
>>
>>And it's "browser-independent" -- IE6, IE7, NN7.0, and Opera 9.64 all see the same "server error" page in place of the desired EmailFilters.aspx page.
>>
>>TIA; and cheers, -- tlvp
>
Are you sure it works? I got it to load, and could even change radio
button settings, but if I tried to save any changes the resuling page
came up with errors.
At 30 Jul 2009 08:12:36 -0700 John Navas wrote:
> That webpage works properly for me.
>
> You best bet might be to ask T-Mobile to convert you to a new account,
> thus starting over with a fresh My T-Mobile.
>
>
> On Tue, 28 Jul 2009 02:10:56 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
> wrote in <op.uxrksiz6o63xbg@acer250.gateway.2wire.net>:
>
> >Since mid-June in my case, or even earlier if another forum
complainant is to be believed, the T-Mobile web page for setting up and
adjusting email filters is off-line. See
> >
> >http://forums.t-
mobile.com/tmbl/search?board_id=General&submitted=true&q=email+fil ters
> >
> >for detailed descriptions of the issue.
> >
> >Anyone in this little-populated area have any suggestions for how to
kickstart T-Mobile into trying to get that page back up and functioning?
or for where'd be a better place to ask?
> >
> >I've started both "trouble tickets" and "help desk tickets", to no
avail. They get closed by some engineers reporting that the issue "cannot
be reproduced." This despite the telephone reps I speak with having no
difficulty replicating the issue, and describing it in detail in their
ticket write-ups.
> >
> >And it's "browser-independent" -- IE6, IE7, NN7.0, and Opera 9.64 all
see the same "server error" page in place of the desired
EmailFilters.aspx page.
> >
> >TIA; and cheers, -- tlvp
>
> --
> Best regards,
> John <http:/navasgroup.com>
>
> If the iPhone is really so impressive,
> why do iFans keep making excuses for it?
> Are you sure it works? I got it to load, and could even change radio
> button settings, but if I tried to save any changes the resuling page
> came up with errors.
>
>
> At 30 Jul 2009 08:12:36 -0700 John Navas wrote:
>> That webpage works properly for me. ... [rest snipped] ...
Todd, did you get there with the same Windows CE 5.02 / ARM device
you posted with? Or some other system / browser? If other, which?
(Just in case it's an Opera incompatibility :-) .)
TIA; and cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP
At 01 Aug 2009 03:34:28 -0400 tlvp wrote:
> On Fri, 31 Jul 2009 02:51:55 -0400, Todd Allcock
<elecconnec@anoospaml.com> wrote:
>
> > Are you sure it works? I got it to load, and could even change radio
> > button settings, but if I tried to save any changes the resuling page
> > came up with errors.
> >
> >
> > At 30 Jul 2009 08:12:36 -0700 John Navas wrote:
> >> That webpage works properly for me. ... [rest snipped] ...
>
> Todd, did you get there with the same Windows CE 5.02 / ARM device
> you posted with? Or some other system / browser? If other, which?
> (Just in case it's an Opera incompatibility :-) .)
On Thu, 30 Jul 2009 22:51:58 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
wrote in <op.uxwvkwmbo63xbg@acer250.gateway.2wire.net>:
>On Thu, 30 Jul 2009 11:12:36 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
>
>> That webpage works properly for me.
>... Nope, not back up for me. Maybe my browser? -- Opera 9.64, just now,
>though IE6 and IE7 have encountered exactly the same error page and URL.
>What browser were you using, if I may ask, please?
Firefox.
>> You best bet might be to ask T-Mobile to convert you to a new account,
>> thus starting over with a fresh My T-Mobile.
>
>Sorry, John, I'm thick. What *sort* of "new account" have you in mind?
>A new login at my.t-mobile.com? a new cellular line of service?
>a whole new billing account at T-Mobile USA to replace my current one?
>Without, somehow, changing my current cellular numbers or rate-plans?
T-Mobile can create a new *account* for you without changing your
numbers, rate plans, or options (based on what I've been told by
T-Mobile).
>And why do you think that may eliminate server errors on the my.t-mobile web site?
Because I think your account has got a misconfiguration that might be
easiest to solve by starting over from scratch. I had a somewhat
similar problem on my account, which was a bitch, and the only way to
fix it short of a new account was a new SIM, which accomplished much the
same objective.
--
Best regards,
John <http:/navasgroup.com>
If the iPhone is really so impressive,
why do iFans keep making excuses for it?
I had no problem creating and saving an email filter.
I likewise had no problem deleting the filter.
On Fri, 31 Jul 2009 00:51:55 -0600, Todd Allcock
<elecconnec@aNOoSPAMl.com> wrote in <H0xcm.77187$9P.26498@newsfe08.iad>:
>Are you sure it works? I got it to load, and could even change radio
>button settings, but if I tried to save any changes the resuling page
>came up with errors.
>
>
>At 30 Jul 2009 08:12:36 -0700 John Navas wrote:
>> That webpage works properly for me.
>>
>> You best bet might be to ask T-Mobile to convert you to a new account,
>> thus starting over with a fresh My T-Mobile.
>>
>>
>> On Tue, 28 Jul 2009 02:10:56 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
>> wrote in <op.uxrksiz6o63xbg@acer250.gateway.2wire.net>:
>>
>> >Since mid-June in my case, or even earlier if another forum
>complainant is to be believed, the T-Mobile web page for setting up and
>adjusting email filters is off-line. See
>> >
>> >http://forums.t-
>mobile.com/tmbl/search?board_id=General&submitted=true&q=email+fil ters
>> >
>> >for detailed descriptions of the issue.
>> >
>> >Anyone in this little-populated area have any suggestions for how to
>kickstart T-Mobile into trying to get that page back up and functioning?
>or for where'd be a better place to ask?
>> >
>> >I've started both "trouble tickets" and "help desk tickets", to no
>avail. They get closed by some engineers reporting that the issue "cannot
>be reproduced." This despite the telephone reps I speak with having no
>difficulty replicating the issue, and describing it in detail in their
>ticket write-ups.
>> >
>> >And it's "browser-independent" -- IE6, IE7, NN7.0, and Opera 9.64 all
>see the same "server error" page in place of the desired
>EmailFilters.aspx page.
>> >
>> >TIA; and cheers, -- tlvp
>>
>> --
>> Best regards,
>> John <http:/navasgroup.com>
>>
>> If the iPhone is really so impressive,
>> why do iFans keep making excuses for it?
On Sat, 01 Aug 2009 10:47:22 -0400, Todd Allcock <elecconnec@anoospaml.com> wrote:
> At 01 Aug 2009 03:34:28 -0400 tlvp wrote:
>> On Fri, 31 Jul 2009 02:51:55 -0400, Todd Allcock
> <elecconnec@anoospaml.com> wrote:
>>
>> > Are you sure it works? I got it to load, and could even change radio
>> > button settings, but if I tried to save any changes the resuling page
>> > came up with errors.
>> >
>> >
>> > At 30 Jul 2009 08:12:36 -0700 John Navas wrote:
>> >> That webpage works properly for me. ... [rest snipped] ...
>>
>> Todd, did you get there with the same Windows CE 5.02 / ARM device
>> you posted with? Or some other system / browser? If other, which?
>> (Just in case it's an Opera incompatibility :-) .)
>
>
> No- my desktop running Vista/IE 7.
Curious: in my IE7/Vista environment, even the initial attempt to
open the EmailFilters.aspx page errors out with a server error.
No wonder some T-Mobile techs can't replicate the error -- it seems to
be intermittent, or non-deterministic (or both) :-) .
Thanks for that added detail, Todd. And cheers,
-- tlvp
--
Avant de repondre, jeter la poubelle, SVP
On Sat, 01 Aug 2009 16:43:15 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
>
> Firefox.
Mmpph! Haven't ever tried my.T-mobile.com with FF. Maybe I should :-) .
>>> You best bet might be to ask T-Mobile to convert you to a new account,
>>> thus starting over with a fresh My T-Mobile.
>>
>>Sorry, John, I'm thick. What *sort* of "new account" have you in mind?
>>A new login at my.t-mobile.com? a new cellular line of service?
>>a whole new billing account at T-Mobile USA to replace my current one?
>>Without, somehow, changing my current cellular numbers or rate-plans?
>
> T-Mobile can create a new *account* for you without changing your
> numbers, rate plans, or options (based on what I've been told by
> T-Mobile).
I'd expect to have even more trouble explaining *that* to a first-level
T-Mo customer service rep than you've had explaining it to *me* :-) .
>>And why do you think that may eliminate server errors on the my.t-mobile web site?
>
> Because I think your account has got a misconfiguration that might be
> easiest to solve by starting over from scratch. I had a somewhat
> similar problem on my account, which was a bitch, and the only way to
> fix it short of a new account was a new SIM, which accomplished much the
> same objective.
Ah-hah! You think some setting in my *account* is garbled, and *that's*
what's causing that web page to fail for me? Stranger things have, I guess,
happened. Next time I call in, I'll have to inquire whether there's anything
in my account's settings -- some missing permissions or other -- that
precludes my access to that page.
But a new SIM? I should be able to access that page whether or not my phone
is switched on, so my SIM should play no role at all in this matter. Or ...?
Thanks, John, for sharing your insights. And cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP
On Sat, 01 Aug 2009 20:55:30 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
wrote in <op.ux0fisfmo63xbg@acer250.gateway.2wire.net>:
>On Sat, 01 Aug 2009 16:43:15 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
>
>> Firefox.
>
>Mmpph! Haven't ever tried my.T-mobile.com with FF. Maybe I should :-) .
Highly recommended.
>> T-Mobile can create a new *account* for you without changing your
>> numbers, rate plans, or options (based on what I've been told by
>> T-Mobile).
>
>I'd expect to have even more trouble explaining *that* to a first-level
>T-Mo customer service rep than you've had explaining it to *me* :-) .
Indeed -- you need escalation and/or tech support.
>> Because I think your account has got a misconfiguration that might be
>> easiest to solve by starting over from scratch. I had a somewhat
>> similar problem on my account, which was a bitch, and the only way to
>> fix it short of a new account was a new SIM, which accomplished much the
>> same objective.
>
>Ah-hah! You think some setting in my *account* is garbled, and *that's*
>what's causing that web page to fail for me? Stranger things have, I guess,
>happened. Next time I call in, I'll have to inquire whether there's anything
>in my account's settings -- some missing permissions or other -- that
>precludes my access to that page.
Worth a shot, but it might not help -- there were no _apparent_ settings
issues in my account.
>But a new SIM? I should be able to access that page whether or not my phone
>is switched on, so my SIM should play no role at all in this matter. Or ...?
The new SIM caused a complete resync of the website to my phone, which
resolved the persistent website issues I was having (with MyFaves).
--
Best regards,
John <http:/navasgroup.com>
If the iPhone is really so impressive,
why do iFans keep making excuses for it?
On Sat, 01 Aug 2009 21:36:23 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
> On Sat, 01 Aug 2009 20:55:30 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
> wrote in <op.ux0fisfmo63xbg@acer250.gateway.2wire.net>:
>
>>On Sat, 01 Aug 2009 16:43:15 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
>>
>>> Firefox.
>>
>>Mmpph! Haven't ever tried my.T-mobile.com with FF. Maybe I should :-) .
>
> Highly recommended.
>
>>> T-Mobile can create a new *account* for you without changing your
>>> numbers, rate plans, or options (based on what I've been told by
>>> T-Mobile).
>>
>>I'd expect to have even more trouble explaining *that* to a first-level
>>T-Mo customer service rep than you've had explaining it to *me* :-) .
>
> Indeed -- you need escalation and/or tech support.
>
>>> Because I think your account has got a misconfiguration that might be
>>> easiest to solve by starting over from scratch. I had a somewhat
>>> similar problem on my account, which was a bitch, and the only way to
>>> fix it short of a new account was a new SIM, which accomplished much the
>>> same objective.
>>
>>Ah-hah! You think some setting in my *account* is garbled, and *that's*
>>what's causing that web page to fail for me? Stranger things have, I guess,
>>happened. Next time I call in, I'll have to inquire whether there's anything
>>in my account's settings -- some missing permissions or other -- that
>>precludes my access to that page.
>
> Worth a shot, but it might not help -- there were no _apparent_ settings
> issues in my account.
>
>>But a new SIM? I should be able to access that page whether or not my phone
>>is switched on, so my SIM should play no role at all in this matter. Or ...?
>
> The new SIM caused a complete resync of the website to my phone, which
> resolved the persistent website issues I was having (with MyFaves).
Hard to fathom how the website, which makes no contact with your SIM,
could be affected by a change of SIM, but I'll take your word for it :-) .
On Sun, 02 Aug 2009 05:19:26 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
wrote in <op.ux02uozio63xbg@acer250.gateway.2wire.net>:
>On Sat, 01 Aug 2009 21:36:23 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
>
>> On Sat, 01 Aug 2009 20:55:30 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
>> wrote in <op.ux0fisfmo63xbg@acer250.gateway.2wire.net>:
>>>Mmpph! Haven't ever tried my.T-mobile.com with FF. Maybe I should :-) .
>>
>> Highly recommended.
That said, I'd be very surprised if Firefox solved your problem, which
is almost certainly internal to your account, not external.
>> The new SIM caused a complete resync of the website to my phone, which
>> resolved the persistent website issues I was having (with MyFaves).
>
>Hard to fathom how the website, which makes no contact with your SIM,
>could be affected by a change of SIM, but I'll take your word for it :-) .
The new SIM caused the network infrastructure to rebuild the account
information for me that is accessed (served) by the website, thus
solving my problem. It surprised me too, but solved the problem.
Your problem is almost certainly some error or unexpected condition in
your account settings that's causing the website to barf. I know from
my own experience how hard it is to troubleshoot that kind of problem,
which is why I recommended starting over with a fresh account.
--
Best regards,
John <http:/navasgroup.com>
If the iPhone is really so impressive,
why do iFans keep making excuses for it?
On Sun, 02 Aug 2009 10:29:13 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
> On Sun, 02 Aug 2009 05:19:26 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
> wrote in <op.ux02uozio63xbg@acer250.gateway.2wire.net>:
>
>>On Sat, 01 Aug 2009 21:36:23 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
>>
>>> On Sat, 01 Aug 2009 20:55:30 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
>>> wrote in <op.ux0fisfmo63xbg@acer250.gateway.2wire.net>:
>
>>>>Mmpph! Haven't ever tried my.T-mobile.com with FF. Maybe I should :-) .
>>>
>>> Highly recommended.
>
> That said, I'd be very surprised if Firefox solved your problem, which
> is almost certainly internal to your account, not external.
>
>>> The new SIM caused a complete resync of the website to my phone, which
>>> resolved the persistent website issues I was having (with MyFaves).
>>
>>Hard to fathom how the website, which makes no contact with your SIM,
>>could be affected by a change of SIM, but I'll take your word for it :-) .
>
> The new SIM caused the network infrastructure to rebuild the account
> information for me that is accessed (served) by the website, thus
> solving my problem. It surprised me too, but solved the problem.
>
> Your problem is almost certainly some error or unexpected condition in
> your account settings that's causing the website to barf. I know from
> my own experience how hard it is to troubleshoot that kind of problem,
> which is why I recommended starting over with a fresh account.
Oh-ho! My account information isn't in some permanent database, but
built on the fly by _the_network_infrastructure_? That *is* a surprise!
But, as I said earlier, I guess I'll just take your word for it :-) .
And I'll see what my next interaction(s) with T-Mo CS bring about.
Meanwhile, thanks again for all your support and encouragement.
Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP
On Sun, 02 Aug 2009 21:43:46 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
wrote in <op.ux2ce8zmo63xbg@acer250.gateway.2wire.net>:
>On Sun, 02 Aug 2009 10:29:13 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
>> The new SIM caused the network infrastructure to rebuild the account
>> information for me that is accessed (served) by the website, thus
>> solving my problem. It surprised me too, but solved the problem.
>>
>> Your problem is almost certainly some error or unexpected condition in
>> your account settings that's causing the website to barf. I know from
>> my own experience how hard it is to troubleshoot that kind of problem,
>> which is why I recommended starting over with a fresh account.
>
>Oh-ho! My account information isn't in some permanent database, but
>built on the fly by _the_network_infrastructure_? That *is* a surprise!
That's not what I wrote. Read the first paragraph above more carefully.
--
Best regards,
John <http:/navasgroup.com>
If the iPhone is really so impressive,
why do iFans keep making excuses for it?
On Mon, 03 Aug 2009 13:13:41 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
> On Sun, 02 Aug 2009 21:43:46 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
> wrote in <op.ux2ce8zmo63xbg@acer250.gateway.2wire.net>:
>
>>On Sun, 02 Aug 2009 10:29:13 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
>
>>> The new SIM caused the network infrastructure to rebuild the account
>>> information for me that is accessed (served) by the website, thus
>>> solving my problem. It surprised me too, but solved the problem.
>>>
>>> Your problem is almost certainly some error or unexpected condition in
>>> your account settings that's causing the website to barf. I know from
>>> my own experience how hard it is to troubleshoot that kind of problem,
>>> which is why I recommended starting over with a fresh account.
>>
>>Oh-ho! My account information isn't in some permanent database, but
>>built on the fly by _the_network_infrastructure_? That *is* a surprise!
>
> That's not what I wrote. Read the first paragraph above more carefully.
Oops. I read: "The new SIM caused the network infrastructure to rebuild
the account information for me that is accessed (served) by the website,
thus solving my problem."
I interpreted (parentheses added now for clarity's sake): "My account
information is(n't in some permanent database, but) built (on the fly)
by _the_network_infrastructure_?"
I guess I was mistaken to have inferred the parts I've now relegated to a life
within parentheses, sorry; but they sure seemed appropriate on first reading.
Or have I still missed your drift? [If so, sorry to be so thick -- apologies!]
SOLVED (was: Re: The EmailFilters.aspx page on my.T-mobile.com)
On Thu, 30 Jul 2009 11:12:36 -0400, John Navas <spamfilter1@navasgroup.com> wrote:
> That webpage works properly for me.
>
> You best bet might be to ask T-Mobile to convert you to a new account,
> thus starting over with a fresh My T-Mobile.
At last a solution other than this popped into view,
thanks to a post by "derifto", at
in the t-mobile Forums, according to which a support rep *can*
deal with a customer's email-SMS filters via a workaround
documented in T-Mo Knowledge Base article number CCKB642079:
| Call 611. Tell the rep to find Knowledge base
| article number CCKB642079. The support rep can use
| a ... "backdoor link" (documented there) to get into
| the filter area.
(The above paraphrased to save space and gain clarity.)
A good half-dozen or more reps claimed to me, earlier,
that the only way to access the email filters settings
was the public-facing web page described below but
broken for the past 2.5 months or more.
Today the first rep I was handed off to by the level zero agent
was able to clear up my own email filter blockage (by removing
the only filter in place there) just by following the clear
instructions in CCKB642079.
*And* gave me a credit of $5 (that's about $2/month)
for the 2.5-month "impairment" of my service.
So: all's well that ends well :-) .
And thanks to all, including of course you, John,
who chimed in with helpful advice here :-) .
Cheers, -- tlvp
> On Tue, 28 Jul 2009 02:10:56 -0400, tlvp <mPiOsUcB.EtLlLvEp@att.net>
> wrote in <op.uxrksiz6o63xbg@acer250.gateway.2wire.net>:
>
>>Since mid-June in my case, or even earlier if another forum complainant is to be believed, the T-Mobile web page for setting up and adjusting email filters is off-line. See
>>
>>http://forums.t-mobile.com/tmbl/sear...=email+filters
>>
>>for detailed descriptions of the issue.
>>
>>Anyone in this little-populated area have any suggestions for how to kickstart T-Mobile into trying to get that page back up and functioning? or for where'd be a better place to ask?
>>
>>I've started both "trouble tickets" and "help desk tickets", to no avail. They get closed by some engineers reporting that the issue "cannot be reproduced." This despite the telephone reps I speak with having no difficulty replicating the issue, and describing it in detail in their ticket write-ups.
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>>And it's "browser-independent" -- IE6, IE7, NN7.0, and Opera 9.64 all see the same "server error" page in place of the desired EmailFilters.aspx page.
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>>TIA; and cheers, -- tlvp
>
The EmailFilters.aspx page on my.T-mobile.com 
Linear Mode
