Holy crap. Upgraded my MyTouch 4G to Gingerbread.

So... I'm developing a few Android apps, and have people beta testing
one in particular. People are having problems using it on Gingerbread
(2.3), but I was still on Froyo (2.2).

So I decided to upgrade, so I could see the problems on my own phone and
get them fixed without having to bug my testers a million times.

Once I found a store that could do the upgrade, it was painless.

The ordeal involved finding a store that had the SD card containing the
upgrade.

I live in Apple Valley, California. My natural first choice was the T-Mo
store in Hesperia, the only store that isn't 45 minutes away.

They told me they misplaced their upgrade card.

I was rather annoyed, but ok. I said "Isn't there a store in Rialto" --
yes there is, Baseline Street at Riverside Avenue.

I hopped on the freeway, and called the Rialto store. I was told they
had the upgrade, but when I got there, they told me they'd accidentally
sent it home with a customer, and the memory card they had there
belonged to that customer... it WASN'T the upgrade card.

OK, now I was pissed, because I'd just driven over 40 miles. And I
expressed my irritation, and yes, I used the word "pissed."

So, I headed a little further east. Yesterday, my girlfriend and I were
at the San Bernardino store down on the south end of town, and after she
upgraded her phone, I talked to the salesperson about updating my phone.
He suggested they could do it while finishing up the paperwork on her
upgrade. But I didn't do it yesterday, because I hadn't backed up
everything I wanted to back up.

So I went in this afternoon. But it turns out THEY didn't have the
upgrade, either.

At this point, I was no longer upset, just shocked. I've been a T-Mobile
customer for just over 6 years. I've never had the kind of trouble I was
dealing with today.

But the guy... who upgraded my girlfriend yesterday... suggested I go to
the store in Redlands. He called and was told they had the upgrade.
Well, I was a little skeptical, but the Redlands store actually did have
the upgrade, so I gave them my phone, sat at Starbucks with a vanilla
latte for a half-hour, and then went back.

The upgrade itself went perfectly. And the phone seems faster now, and
there are a couple really nice features that I didn't have with Froyo.

I just had to work pretty hard to find it.


--
Steve Sobol - Programming/WebDev/IT Support
sjsobol@JustThe.net

On 11/20/2011 8:43 PM, Steve Sobol wrote:
> So... I'm developing a few Android apps, and have people beta testing
> one in particular. People are having problems using it on Gingerbread
> (2.3), but I was still on Froyo (2.2).
>
> So I decided to upgrade, so I could see the problems on my own phone and
> get them fixed without having to bug my testers a million times.
>
> Once I found a store that could do the upgrade, it was painless.
>
> The ordeal involved finding a store that had the SD card containing the
> upgrade.
>
> I live in Apple Valley, California. My natural first choice was the T-Mo
> store in Hesperia, the only store that isn't 45 minutes away.
>
> They told me they misplaced their upgrade card.
>
> I was rather annoyed, but ok. I said "Isn't there a store in Rialto" --
> yes there is, Baseline Street at Riverside Avenue.
>
> I hopped on the freeway, and called the Rialto store. I was told they
> had the upgrade, but when I got there, they told me they'd accidentally
> sent it home with a customer, and the memory card they had there
> belonged to that customer... it WASN'T the upgrade card.
>
> OK, now I was pissed, because I'd just driven over 40 miles. And I
> expressed my irritation, and yes, I used the word "pissed."
>
> So, I headed a little further east. Yesterday, my girlfriend and I were
> at the San Bernardino store down on the south end of town, and after she
> upgraded her phone, I talked to the salesperson about updating my phone.
> He suggested they could do it while finishing up the paperwork on her
> upgrade. But I didn't do it yesterday, because I hadn't backed up
> everything I wanted to back up.
>
> So I went in this afternoon. But it turns out THEY didn't have the
> upgrade, either.
>
> At this point, I was no longer upset, just shocked. I've been a T-Mobile
> customer for just over 6 years. I've never had the kind of trouble I was
> dealing with today.
>
> But the guy... who upgraded my girlfriend yesterday... suggested I go to
> the store in Redlands. He called and was told they had the upgrade.
> Well, I was a little skeptical, but the Redlands store actually did have
> the upgrade, so I gave them my phone, sat at Starbucks with a vanilla
> latte for a half-hour, and then went back.
>
> The upgrade itself went perfectly. And the phone seems faster now, and
> there are a couple really nice features that I didn't have with Froyo.
>
> I just had to work pretty hard to find it.

That will teach 'ya ... to skip all the others next time and head
straight to Redlands. Oh, the joys of living in the boondocks!

In article <jacng2$uu8$1@dont-email.me>, Cameo says...


> That will teach 'ya ... to skip all the others next time and head
> straight to Redlands. Oh, the joys of living in the boondocks!

Screw that. Redlands is an hour away.

See, the problem is, there is no reason they could not have the upgrade
images on multiple memory cards. My MyTouch has 1GB internal memory.
Therefore, the upgrade could fit very nicely onto a 2GB SD card, and
last time I checked, 2GB SD cards are dirt cheap.

The fact that a couple memory cards went missing should NOT have been a
big deal. They should have had multiple copies of the upgrade image.

In other words, I should have been able to drive 12 minutes from my
house to the Hesperia store, and had them do the upgrade, and it SHOULD
NOT have been a big deal.

--
Steve Sobol - Programming/WebDev/IT Support
sjsobol@JustThe.net

On Sun, 20 Nov 2011 20:43:45 -0800, Steve Sobol wrote:

....

> I live in Apple Valley, California. My natural first choice was the
> T-Mo store in Hesperia, the only store that isn't 45 minutes away.

....

> I hopped on the freeway, and called the Rialto store. I was told they
> had the upgrade, but when I got there, ...

....

> So, I headed a little further east. Yesterday, my girlfriend and I
> were at the San Bernardino store ....

....

> But the guy... who upgraded my girlfriend yesterday... suggested I go
> to the store in Redlands. ....

heh...

S**t happens. Sometimes s**t happens all the way to San Ysidro. :-)

Jonesy

In news:MPG.293376e0dc1928a5989875@news.justthe.net Steve Sobol
<sjsobol@JustThe.net> wrote:

> The ordeal involved finding a store that had the SD card containing
> the upgrade.
>

No online upgrade, or even upgrade from a file on a PC in the store?

But at least the phones are upgradable in the first place.

--
bert@iphouse.com St. Paul, MN

In article <slrnjckrmu.2gqr.knock_yourself_out@shell.config.c om>,
Allodoxaphobia says...



> S**t happens. Sometimes s**t happens all the way to San Ysidro. :-)

If Redlands hadn't worked out, I would have rooted the phone and updated
it myself :P


--
Steve Sobol - Programming/WebDev/IT Support
sjsobol@JustThe.net

In article <Xns9FA462B775603VeebleFetzer@216.250.188.141>, Bert says...
>
> In news:MPG.293376e0dc1928a5989875@news.justthe.net Steve Sobol
> <sjsobol@JustThe.net> wrote:
>
> > The ordeal involved finding a store that had the SD card containing
> > the upgrade.
> >
>
> No online upgrade, or even upgrade from a file on a PC in the store?

Apparently not, and T-Mo started doing the update as an Over-the-Air
update, and said "We'll be rolling this out slowly over the next couple
months" (between October and December), but now, apparently, they've
decided not to push it out OTA.

> But at least the phones are upgradable in the first place.

Yup.

--
Steve Sobol - Programming/WebDev/IT Support
sjsobol@JustThe.net

In article <jau8tl$b5f$1@dont-email.me>, Todd Allcock says...


> Is there a reason this particular upgrade isn't a download-it-from-T-Mo-
> to-your-computer-and-do-it-yourself-at-home type of upgrade?

No. I was told it was, but when I pressed for more information, I found
out that the guy had found an upgrade for ANOTHER HTC model, not the
MyTouch. Duh....

> I've upgraded a gaggle of smartphones in my life and not one required
a
> trip to a cell phone store to be upgraded by store employees.

T-Mo originally was going to push the update out OTA. I don't know why
they changed their minds mid-stream.


--
Steve Sobol - Programming/WebDev/IT Support
sjsobol@JustThe.net