02-03-2012, 03:51 PM
| | Re: A newer blow to T-Mobile ...
On 2/2/2012 9:59 PM, Steve Sobol wrote:
> In article<email@example.com >, Paul Miner
>> At least they have American names, though. I called a company (not
>> T-Mo) earlier today and spoke with Mary Beth. If you'd assume that
>> could be someone without a thick Indian accent, you'd be wrong in this
>> case. We worked through it, but still.
> Every time I talk to a company that employs overseas call center staff
> and makes them use American names, it pisses me off. The *******s who
> are responsible for the outsourcing *know* that we're not stupid, and
> they pull this crap anyhow. It's dishonest and obnoxious.
I wonder if the intent is really meant as trickery. It may just be a
point of simplification in case you want to talk back and address the
person by name. Or if you want to escalate, it's easier to complain
about or, on rare occasion compliment, Mary Beth.
I work with many Indians including my manager, and most female. No one
alters their native names. However, I have worked with native born
Indians with Anglo names: Eugene and Jacob comes to mind. Eugene was my
manager and one day I asked him why his name sounded American - or some
such description - it was 15 years ago. He said it's because he's
Christian. So that was something I learned - the rare time you meet an
Indian with an American/English sounding name - it might be a Christian
family thing. But India is a huge place with many cultures and languages
so it's impossible to generalize.
On the other hand, of the China/Taiwan natives I work with, about 75% of
them take Americanized names for work.