T-Mobile CEO Philipp Humm issues memo discussing restructuring plans, more jobs affected

> From ENG
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> Dear colleagues,
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> Since the beginning of the year, T-Mobile has stressed that
2012 is a rebuilding year for the company. A vital step in that
process was announced in March with the consolidation of our call
centers. This week, T-Mobile is taking the second essential step. We
are announcing a new structure that further aligns our costs with our
revenue realities, enables teams who support our field organization to
act and react with greater speed and effectiveness to customer and
market opportunities, and better positions us to return to growth.
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> The new organization required difficult decisions that will
impact some of our employees. This week, news will be shared
personally with employees and teams who are directly affected by the
restructuring. Changes will include some position eliminations and
changes to individual roles and responsibilities. It is important to
emphasize these impacts to employees result from business decisions.
We have tremendous employees here at T-Mobile and we truly wish we
could retain all our talent, but our business realities require hard
choices. For affected team members, we are providing generous
transition support including severance, assistance with COBRA
continuation coverage, and outplacement services. As mentioned in the
March announcement, customer service representatives in the remaining
17 call centers, technicians in engineering, and frontline employees
in our T-Mobile corporate-owned stores will not be affected.
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> Our rebuilt structure enables T-Mobile to realize significant
savings, allowing us to invest in future growth - in particular
modernizing our network to LTE, repositioning the T-Mobile brand, and
aggressively pursuing the B2B segment where we plan to add 1,000
positions over the next few years. We gain the agility to put
resources where the current opportunities are, grow in areas where
potential is greatest, and act on emerging opportunities quickly and
rationally.
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> The restructuring provides a sustainable organizational model,
centered on our T-Mobile Values, with the following attributes:
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> A greater focus on driving Customer Delight by reducing the
layers between working teams and executive leadership, and shifting
and consolidating groups in the field sales regions and the FSC to
minimize redundant work - resulting in more effective coordination and
communication.
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> A renewed emphasis on Best Place to Perform and Grow:
> Enhanced people manager spans of control (number of direct
reports), enabling faster decisions, more ability to execute, and more
empowerment of employees at all levels.
> Evolution of our leadership model from player-coach, where more
time is spent on daily tasks than on planning and guiding, to
leader-coach, where time is focused more strategically on coaching,
developing, delegating, and motivating.
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> We approached the restructuring process and decisions with
care, rigor and cross-functional alignment. A team comprised of top
leaders, with support from industry-leading subject matter experts,
worked closely together over the past few months to develop an
effective and sustainable structure. We strongly believe the
organizational principles we applied are lasting ones. More details on
the new organizational structure will be shared in department and team
communications this week and more broadly after that.
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> I want to assure you we will move through the communications
this week very thoughtfully, but also as quickly as we can while
preserving the quality of the conversations that need to happen. As
always, our T-Mobile Values will guide our actions.
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> Thank you for your patience as we work through what will be a
difficult week. Thank you for your continued commitment.
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> With sincere appreciation,
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> Philipp Humm
> CEO & President
> T-Mobile USA