Backup Assistant On-line Problem

I have been trying to get into my backup assistant on-line account for a
few days and it won't take my password.

I finally called today and got switched to tech support. They have been
having a problem with it since 5/29. The tech guy wrote up a trouble
ticket and he suggested that if more people reported the problem, the
engineers would get at a solution faster.

The trouble ticket he wrote up is #2259878.

I politely suggest that anyone else having a problem logging into Backup
Assistant call and make their problem known to VZW.

BTW, I let the phone make the updates automatically but every few months
I log in and print a hard copy of my numbers.


--
Janet Wilder
Bad spelling. Bad punctuation
Good Friends. Good Life

"Janet Wilder" <kelliepoodle@yahoo.com> wrote in message
news:4842eb56$0$7296$c3e8da3@news.astraweb.com...
>I have been trying to get into my backup assistant on-line account for a
>few days and it won't take my password.
>
> I finally called today and got switched to tech support. They have been
> having a problem with it since 5/29. The tech guy wrote up a trouble
> ticket and he suggested that if more people reported the problem, the
> engineers would get at a solution faster.
>
> The trouble ticket he wrote up is #2259878.
>
> I politely suggest that anyone else having a problem logging into Backup
> Assistant call and make their problem known to VZW.
>
> BTW, I let the phone make the updates automatically but every few months I
> log in and print a hard copy of my numbers.
>
>
> --
> Janet Wilder
> Bad spelling. Bad punctuation
> Good Friends. Good Life


As I mentioned in an earlier thread, they told me to initiate a backup from
my phone--- and that fixed it.

When you logon to BA after doing that though, don't use your former BA and
login ID. Re-enter your main ("My Acct") login ID and password.

"Janet Wilder" <kelliepoodle@yahoo.com> wrote in message
news:4842eb56$0$7296$c3e8da3@news.astraweb.com...
>I have been trying to get into my backup assistant on-line account for a
>few days and it won't take my password.
>
> I finally called today and got switched to tech support. They have been
> having a problem with it since 5/29. The tech guy wrote up a trouble
> ticket and he suggested that if more people reported the problem, the
> engineers would get at a solution faster.
>
> The trouble ticket he wrote up is #2259878.
>
> I politely suggest that anyone else having a problem logging into Backup
> Assistant call and make their problem known to VZW.
>
> BTW, I let the phone make the updates automatically but every few months I
> log in and print a hard copy of my numbers.
>
>
> --
> Janet Wilder
> Bad spelling. Bad punctuation
> Good Friends. Good Life

I tried to logon to Backup Assistant today. It would not accept my password.
Tech support said it had been down about two weeks, and they could not tell
me when it would be fixed. I was surprised at that answer. Verizon has
always been on the ball in fixing problems for me before. Something sure
changed. I would expect that kind of answer from AT&T. That is why I went
with Verizon. Charles Ranheim

cranheim wrote:
> "Janet Wilder" <kelliepoodle@yahoo.com> wrote in message
> news:4842eb56$0$7296$c3e8da3@news.astraweb.com...
>> I have been trying to get into my backup assistant on-line account for a
>> few days and it won't take my password.
>>
>> I finally called today and got switched to tech support. They have been
>> having a problem with it since 5/29. The tech guy wrote up a trouble
>> ticket and he suggested that if more people reported the problem, the
>> engineers would get at a solution faster.
>>
>> The trouble ticket he wrote up is #2259878.
>>
>> I politely suggest that anyone else having a problem logging into Backup
>> Assistant call and make their problem known to VZW.
>>
>> BTW, I let the phone make the updates automatically but every few months I
>> log in and print a hard copy of my numbers.
>>
>>
>> --
>> Janet Wilder
>> Bad spelling. Bad punctuation
>> Good Friends. Good Life
>
> I tried to logon to Backup Assistant today. It would not accept my password.
> Tech support said it had been down about two weeks, and they could not tell
> me when it would be fixed. I was surprised at that answer. Verizon has
> always been on the ball in fixing problems for me before. Something sure
> changed. I would expect that kind of answer from AT&T. That is why I went
> with Verizon. Charles Ranheim
>
>
The tech called me the other day to let me know that he had forwarded
the ticket to a higher ranking troubleshooting-dude. He wanted to check
that my phone was working properly. It was.

I think this is one of those gremlins that are so hard to find in the
programming. Once they find it, I'm confident they can fix it.
Tech-dude said he believes that it has something do do with changing the
required number of characters in passwords and the people with 4
characters are having a problem.

I thought it was so nice of VZW to call and let me know that they are
working on it.

I've been with VZW for 8 years and only one time did I have a support
person who was not nice. I wish I could say that for other companies I
deal with. Tech-dude and I had a lovely chat about not updating PRLs
when you are away from your home area, but I knew that anyway.

OBTW, to the poster who suggested doing something through the phone, the
tech-dude said that wasn't the problem in my situation. It's definitely
something in their program that's messed up and not accepting passwords.

--
Janet Wilder
Bad spelling. Bad punctuation
Good Friends. Good Life