Backup Assistant problems

I couldn't login to my Backup Assistant on the VZW website this afternoon
and the online chat CSR said that BA-- which she kept calling backup
"assistance" had been "redone" today and everyone needed to re-download and
reinstall.

What's that all about?

Boogie Woogie wrote:
> I couldn't login to my Backup Assistant on the VZW website this afternoon
> and the online chat CSR said that BA-- which she kept calling backup
> "assistance" had been "redone" today and everyone needed to re-download and
> reinstall.
>
> What's that all about?
>
>
Mine got hosed over the Memorial Day weekend (traveled from NC to
Atlanta and back) along with Mobile Web 2.0 (both need data network
access). I got on the phone (landline ;-) with Vzw support, but the 1st
level could not get me going again (did several #22899 updates), so he
passed me on to level 2, and he had me re-install BA, but no-go until he
did several tweaks ("account settings" I think he said), and finally
both BA and MW started working again.

I was wondering if it was just me and/or my trip ...

Customer Service did the job eventually, so cannot complain about that,
but do wonder just how my settings got messed up to begin with - was it
"The Network"?? ;-)

FWIW,
ROC

> I couldn't login to my Backup Assistant on the VZW website this afternoon

I couldn't login to the backup assistant web account on any of the 5
phones on my family account this afternoon either. I could log in
perfectly a few days ago. The CSR tried to login to her personal
account and couldn't either. She sent me to level 2 support who said
there was a BA outage, no forecast for when it would be restored.

"Boogie Woogie" <pianoman@music> wrote in message
news:PvydnQTKbI0lmqLVnZ2dnUVZ_hadnZ2d@comcast.com. ..
>I couldn't login to my Backup Assistant on the VZW website this afternoon
>and the online chat CSR said that BA-- which she kept calling backup
>"assistance" had been "redone" today and everyone needed to re-download and
>reinstall.
>
> What's that all about?
>

OK, so I now got it working again (just did a backup via the phone) but the
phone software is now changed to where it backs up daily. I don't see an
option for manual rather than autobackup.

This is an issue for me as I pay 20 cents each for TXT messages (and I only
send one or two month, if that) and each backup costs one TXT message.

That's $6 per month I don't need to pay them.

Any suggestions?

Boogie Woogie wrote:
> "Boogie Woogie" <pianoman@music> wrote in message
> news:PvydnQTKbI0lmqLVnZ2dnUVZ_hadnZ2d@comcast.com. ..
>> I couldn't login to my Backup Assistant on the VZW website this afternoon
>> and the online chat CSR said that BA-- which she kept calling backup
>> "assistance" had been "redone" today and everyone needed to re-download and
>> reinstall.
>>
>> What's that all about?
>>
>
> OK, so I now got it working again (just did a backup via the phone) but the
> phone software is now changed to where it backs up daily. I don't see an
> option for manual rather than autobackup.
>
> This is an issue for me as I pay 20 cents each for TXT messages (and I only
> send one or two month, if that) and each backup costs one TXT message.
>
> That's $6 per month I don't need to pay them.
>
> Any suggestions?
>
>
If you have a "My Verizon Account" and you let it backup by phone
automatically, there is no charge.

--
Janet Wilder
Bad spelling. Bad punctuation
Good Friends. Good Life

"Janet Wilder" <kelliepoodle@yahoo.com> wrote in message
news:4841d5bb$0$20556$c3e8da3@news.astraweb.com...
> Boogie Woogie wrote:
>> "Boogie Woogie" <pianoman@music> wrote in message
>> news:PvydnQTKbI0lmqLVnZ2dnUVZ_hadnZ2d@comcast.com. ..
>>> I couldn't login to my Backup Assistant on the VZW website this
>>> afternoon and the online chat CSR said that BA-- which she kept calling
>>> backup "assistance" had been "redone" today and everyone needed to
>>> re-download and reinstall.
>>>
>>> What's that all about?
>>>
>>
>> OK, so I now got it working again (just did a backup via the phone) but
>> the phone software is now changed to where it backs up daily. I don't see
>> an option for manual rather than autobackup.
>>
>> This is an issue for me as I pay 20 cents each for TXT messages (and I
>> only send one or two month, if that) and each backup costs one TXT
>> message.
>>
>> That's $6 per month I don't need to pay them.
>>
>> Any suggestions?
> If you have a "My Verizon Account" and you let it backup by phone
> automatically, there is no charge.
>
> --

Right-- but it backs up daily and charges me for a text message each time---
yes?

"Boogie Woogie" <piano@music> wrote in message
news:aZKdnZFUgYtZddzVnZ2dnUVZ_sDinZ2d@comcast.com. ..
> "Janet Wilder" <kelliepoodle@yahoo.com> wrote in message
> news:4841d5bb$0$20556$c3e8da3@news.astraweb.com...
>> Boogie Woogie wrote:
>>> "Boogie Woogie" <pianoman@music> wrote in message
>>> news:PvydnQTKbI0lmqLVnZ2dnUVZ_hadnZ2d@comcast.com. ..
>>>> I couldn't login to my Backup Assistant on the VZW website this
>>>> afternoon and the online chat CSR said that BA-- which she kept calling
>>>> backup "assistance" had been "redone" today and everyone needed to
>>>> re-download and reinstall.
>>>>
>>>> What's that all about?
>>>>
>>>
>>> OK, so I now got it working again (just did a backup via the phone) but
>>> the phone software is now changed to where it backs up daily. I don't
>>> see an option for manual rather than autobackup.
>>>
>>> This is an issue for me as I pay 20 cents each for TXT messages (and I
>>> only send one or two month, if that) and each backup costs one TXT
>>> message.
>>>
>>> That's $6 per month I don't need to pay them.
>>>
>>> Any suggestions?
>> If you have a "My Verizon Account" and you let it backup by phone
>> automatically, there is no charge.
>>
>> --
>
> Right-- but it backs up daily and charges me for a text message each
> time--- yes?
>

There is an option at the BA website to turn off automatic backup. Then it
will only backup when you tell the BA on your phone to backup. I was able to
locate the option but do not remember just exactly where. Maybe someone else
will chime in with the option location.

Boogie Woogie wrote:
> "Janet Wilder" <kelliepoodle@yahoo.com> wrote in message
> news:4841d5bb$0$20556$c3e8da3@news.astraweb.com...
>> Boogie Woogie wrote:
>>> "Boogie Woogie" <pianoman@music> wrote in message
>>> news:PvydnQTKbI0lmqLVnZ2dnUVZ_hadnZ2d@comcast.com. ..
>>>> I couldn't login to my Backup Assistant on the VZW website this
>>>> afternoon and the online chat CSR said that BA-- which she kept calling
>>>> backup "assistance" had been "redone" today and everyone needed to
>>>> re-download and reinstall.
>>>>
>>>> What's that all about?
>>>>
>>> OK, so I now got it working again (just did a backup via the phone) but
>>> the phone software is now changed to where it backs up daily. I don't see
>>> an option for manual rather than autobackup.
>>>
>>> This is an issue for me as I pay 20 cents each for TXT messages (and I
>>> only send one or two month, if that) and each backup costs one TXT
>>> message.
>>>
>>> That's $6 per month I don't need to pay them.
>>>
>>> Any suggestions?
>> If you have a "My Verizon Account" and you let it backup by phone
>> automatically, there is no charge.
>>
>> --
>
> Right-- but it backs up daily and charges me for a text message each time---
> yes?
>
>
Mine doesn't charge anything as long as it does it itself and I don't
initiate anything. You should call.

--
Janet Wilder
Bad spelling. Bad punctuation
Good Friends. Good Life

Mine backs up daily and never charges me. FYI, I have no text messaging plan
either, just the 39.99 voice. I've had BA for months and it's great.

I believe you only get charged if you "push" an update from the system (PC)
to the phone.

Dean




"Boogie Woogie" <piano@music> wrote in message
news:aZKdnZFUgYtZddzVnZ2dnUVZ_sDinZ2d@comcast.com. ..
> "Janet Wilder" <kelliepoodle@yahoo.com> wrote in message
> news:4841d5bb$0$20556$c3e8da3@news.astraweb.com...
>> Boogie Woogie wrote:
>>> "Boogie Woogie" <pianoman@music> wrote in message
>>> news:PvydnQTKbI0lmqLVnZ2dnUVZ_hadnZ2d@comcast.com. ..
>>>> I couldn't login to my Backup Assistant on the VZW website this
>>>> afternoon and the online chat CSR said that BA-- which she kept calling
>>>> backup "assistance" had been "redone" today and everyone needed to
>>>> re-download and reinstall.
>>>>
>>>> What's that all about?
>>>>
>>>
>>> OK, so I now got it working again (just did a backup via the phone) but
>>> the phone software is now changed to where it backs up daily. I don't
>>> see an option for manual rather than autobackup.
>>>
>>> This is an issue for me as I pay 20 cents each for TXT messages (and I
>>> only send one or two month, if that) and each backup costs one TXT
>>> message.
>>>
>>> That's $6 per month I don't need to pay them.
>>>
>>> Any suggestions?
>> If you have a "My Verizon Account" and you let it backup by phone
>> automatically, there is no charge.
>>
>> --
>
> Right-- but it backs up daily and charges me for a text message each
> time--- yes?
>