05-30-2008, 03:08 AM
| | Re: Backup Assistant problems
Boogie Woogie wrote:
> I couldn't login to my Backup Assistant on the VZW website this afternoon
> and the online chat CSR said that BA-- which she kept calling backup
> "assistance" had been "redone" today and everyone needed to re-download and
> What's that all about?
Mine got hosed over the Memorial Day weekend (traveled from NC to
Atlanta and back) along with Mobile Web 2.0 (both need data network
access). I got on the phone (landline ;-) with Vzw support, but the 1st
level could not get me going again (did several #22899 updates), so he
passed me on to level 2, and he had me re-install BA, but no-go until he
did several tweaks ("account settings" I think he said), and finally
both BA and MW started working again.
I was wondering if it was just me and/or my trip ...
Customer Service did the job eventually, so cannot complain about that,
but do wonder just how my settings got messed up to begin with - was it
"The Network"?? ;-)