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  #1 (permalink)  
Old 03-17-2008, 11:10 PM
Victek
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Default Changing plan and prorated fee

A while back I increased the minutes of my plan and got nailed for an extra
$20 on my next bill. The rep gave what to me was an unintelligible
explanation about the account being "prorated". I'm thinking I'd like to
change the minutes again, but if possible I'd like to avoid an extra charge.
Is there a way around it?


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  #2 (permalink)  
Old 03-17-2008, 11:31 PM
Piso Mojado
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Default Re: Changing plan and prorated fee

"Victek" <victek@invalid.invalid> wrote in message
news:frmtpb$shh$1@registered.motzarella.org...
>A while back I increased the minutes of my plan and got nailed for an extra
>$20 on my next bill. The rep gave what to me was an unintelligible
>explanation about the account being "prorated". I'm thinking I'd like to
>change the minutes again, but if possible I'd like to avoid an extra
>charge. Is there a way around it?


Do it on the last day of your billing cycle.



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  #3 (permalink)  
Old 03-18-2008, 12:00 AM
The Ghost of General Lee
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Default Re: Changing plan and prorated fee

On Mon, 17 Mar 2008 16:10:29 -0700, "Victek" <victek@invalid.invalid>
wrote:

>A while back I increased the minutes of my plan and got nailed for an extra
>$20 on my next bill. The rep gave what to me was an unintelligible
>explanation about the account being "prorated". I'm thinking I'd like to
>change the minutes again, but if possible I'd like to avoid an extra charge.
>Is there a way around it?


Yes, change your plan on the billing date of your account.


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  #4 (permalink)  
Old 03-18-2008, 03:44 AM
Victek
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Default Re: Changing plan and prorated fee

>>A while back I increased the minutes of my plan and got nailed for an
>>extra
>>$20 on my next bill. The rep gave what to me was an unintelligible
>>explanation about the account being "prorated". I'm thinking I'd like to
>>change the minutes again, but if possible I'd like to avoid an extra
>>charge.
>>Is there a way around it?

>
> Yes, change your plan on the billing date of your account.
>

Thanks for the responses. To be clear, currently my minutes are renewed
each month on the 10th. Should I make the change on the 9th or the 10th?


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  #5 (permalink)  
Old 03-18-2008, 03:58 AM
The Ghost of General Lee
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Default Re: Changing plan and prorated fee

On Mon, 17 Mar 2008 20:44:08 -0700, "Victek" <victek@invalid.invalid>
wrote:

>>>A while back I increased the minutes of my plan and got nailed for an
>>>extra
>>>$20 on my next bill. The rep gave what to me was an unintelligible
>>>explanation about the account being "prorated". I'm thinking I'd like to
>>>change the minutes again, but if possible I'd like to avoid an extra
>>>charge.
>>>Is there a way around it?

>>
>> Yes, change your plan on the billing date of your account.
>>

>Thanks for the responses. To be clear, currently my minutes are renewed
>each month on the 10th. Should I make the change on the 9th or the 10th?


I forget what time they process the billing statements, so to be safe,
do it on the 9th. Tell the CSR *why* you are doing it on that date
just to make sure it goes through with no (or very little) prorating.
And just so you understand, it's not really an "extra charge", it's a
prorated amount for the higher level of service for the time you had
it. It all washes out in the end. Land line companies have done it
that way for decades.


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  #6 (permalink)  
Old 03-18-2008, 12:38 PM
Allen Paul
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Default Re: Changing plan and prorated fee

Victek wrote:
> A while back I increased the minutes of my plan and got nailed for an
> extra $20 on my next bill. The rep gave what to me was an
> unintelligible explanation about the account being "prorated". I'm
> thinking I'd like to change the minutes again, but if possible I'd like
> to avoid an extra charge. Is there a way around it?

When I was looking at changing plans, a CSR told me Verizon is no longer
prorating ... they make the plan retroactive to the beginning of the
billing cycle. Too many problems trying to explain the prorate to
unhappy customers. If you are adding mins. ask for the change to be
retroactive and eliminate the hassle.

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  #7 (permalink)  
Old 03-19-2008, 02:00 PM
Alan Marryat
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Default Re: Changing plan and prorated fee


"Allen Paul" <apaul2@cox.nospam.net> wrote in message
news:UIODj.51854$y05.3416@newsfe22.lga...

> When I was looking at changing plans, a CSR told me Verizon is no longer
> prorating ... they make the plan retroactive to the beginning of the
> billing cycle. Too many problems trying to explain the prorate to unhappy
> customers. If you are adding mins. ask for the change to be retroactive
> and eliminate the hassle.


Or ask them to make it take effect at the start of the next cycle.



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Old 04-02-2008, 01:53 AM
D
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Default Re: Changing plan and prorated fee

On Mon, 17 Mar 2008 16:10:29 -0700, "Victek" <victek@invalid.invalid>
wrote:

>A while back I increased the minutes of my plan and got nailed for an extra
>$20 on my next bill. The rep gave what to me was an unintelligible
>explanation about the account being "prorated". I'm thinking I'd like to
>change the minutes again, but if possible I'd like to avoid an extra charge.
>Is there a way around it?


Since they bill for the upcomming month on the bill, if you go up in
minutes, the $20.00 was to give you the higher amount of minutes right
away. that charge would have been on the last bill had they known you
wanted the higher minutes then, but they didn't.

If you want to avoid prorates (very much advised) have then either
backdate (if going up in minutes) the plan. (if you are changing from
America's Choice to Nationwide price plans, they will not be able to
backdate it. they should offer you 500 migration minutes, and if that
doesn't cover it they should offer to rework the bill for you)

If you are going down in minutes, you can have the new plan take
effect on your next bill cycle date. you will still have all your
minutes that you already were billed for last month, and the new rates
will start next bill with no proration.

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