Costco wireless kiosks change their exchange policy

When Costco started selling wireless, they had an incredible policy
where you could bring back your phone at any point in the future and get
a new phone. It didn't matter if the phone was defective, or out of
warranty.

I was in Costco today, and they finally have the 325i, which is the
ultimate phone for users that care about coverage. I have the 325, which
lacks Bluetooth. I asked about their exchange policy, and they told me
that they now only exchange defective phones, and that people were
abusing their old policy. However any phones sold under the old policy
still qualify for the old exchange policy.

SMS wrote:
> When Costco started selling wireless, they had an incredible policy
> where you could bring back your phone at any point in the future and get
> a new phone. It didn't matter if the phone was defective, or out of
> warranty.
>
> I was in Costco today, and they finally have the 325i, which is the
> ultimate phone for users that care about coverage. I have the 325, which
> lacks Bluetooth. I asked about their exchange policy, and they told me
> that they now only exchange defective phones, and that people were
> abusing their old policy. However any phones sold under the old policy
> still qualify for the old exchange policy.

Costco has changed many of their refund/return policies due to abuse.
Some customers were returning computer systems repeatedly for refund and
purchasing a new unit, keeping their equipment new at Costo's expense.
I imagine that the same was happening with all electronics.

Q

SMS wrote:

> I was in Costco today, and they finally have the 325i, which is the
> ultimate phone for users that care about coverage. I have the 325, which
> lacks Bluetooth. I asked about their exchange policy, and they told me
> that they now only exchange defective phones, and that people were
> abusing their old policy.

You can't "abuse" a policy if the practice supposedly being "abused" is
clearly and openly allowed.

Good thing I already switched from Costco to BJs.

--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

In article <12qd8fal1m6v5af@corp.supernews.com>, Isaiah Beard took the
hamburger meat, threw it on the grill, and I said "Oh Wow"...

> SMS wrote:
>
> > I was in Costco today, and they finally have the 325i, which is the
> > ultimate phone for users that care about coverage. I have the 325, which
> > lacks Bluetooth. I asked about their exchange policy, and they told me
> > that they now only exchange defective phones, and that people were
> > abusing their old policy.
>
> You can't "abuse" a policy if the practice supposedly being "abused" is
> clearly and openly allowed.
>
> Good thing I already switched from Costco to BJs.
>

I guess that's one way to get a phone.

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "The American Way" -- Sacred Reich

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"