Get a txt alert before you go over your minutes...

I am a employee at Verizon Wireless at one of the call center and just
came across a site created by a few Cornell University students. It
allows customers to download a program that resides in your system
tray and alerts you via txt or email that you are at a set amount of
minutes that you enter to let you know before you go over on your
minutes on your price plan. I have calls all the time asking me if
there is any way that we can alert them if they are about to go over
on their minutes and I hate just telling them to do #MIN all the time
on their cell phones because I wish there was another way, an easier
way. Now there seems to be a way with this program. I just downloaded
the program but I'm having issues with it logging in. Although we are
doing maintenance on our website (VZW.com) right now which may be the
problem. I am going to keep it installed and fool around with it for
the next couple of weeks because this program just came out on
February 14th of this year. So I know there are going to be some bugs
for a while until more people start using it and finding the problems
with it.

I just thought I'd get this out in the open because I think this is an
excelent program because so many calls into our call center involves
overages on minutes. I just don't know if this will help or hurt the
company. I know it could help our call volume therefore give us more
time to help customers out with other issues.

Right...what's the URL.

Eddie, now in Loveland

"If man evolved from monkeys and apes, why do we still have monkeys and
apes?"


"drock22" <derekleeth@gmail.com> wrote in message
news:1172046787.667620.174520@l53g2000cwa.googlegr oups.com...
>I am a employee at Verizon Wireless at one of the call center and just
> came across a site created by a few Cornell University students. It
> allows customers to download a program that resides in your system
> tray and alerts you via txt or email that you are at a set amount of
> minutes that you enter to let you know before you go over on your
> minutes on your price plan. I have calls all the time asking me if
> there is any way that we can alert them if they are about to go over
> on their minutes and I hate just telling them to do #MIN all the time
> on their cell phones because I wish there was another way, an easier
> way. Now there seems to be a way with this program. I just downloaded
> the program but I'm having issues with it logging in. Although we are
> doing maintenance on our website (VZW.com) right now which may be the
> problem. I am going to keep it installed and fool around with it for
> the next couple of weeks because this program just came out on
> February 14th of this year. So I know there are going to be some bugs
> for a while until more people start using it and finding the problems
> with it.
>
> I just thought I'd get this out in the open because I think this is an
> excelent program because so many calls into our call center involves
> overages on minutes. I just don't know if this will help or hurt the
> company. I know it could help our call volume therefore give us more
> time to help customers out with other issues.
>

In article <1172046787.667620.174520@l53g2000cwa.googlegroups .com>,
derekleeth@gmail.com says...
> I am a employee at Verizon Wireless at one of the call center and just
> came across a site created by a few Cornell University students. It
> allows customers to download a program that resides in your system
> tray and alerts you via txt or email that you are at a set amount of
> minutes that you enter to let you know before you go over on your
> minutes on your price plan. I have calls all the time asking me if
> there is any way that we can alert them if they are about to go over
> on their minutes and I hate just telling them to do #MIN all the time
> on their cell phones because I wish there was another way, an easier
> way. Now there seems to be a way with this program. I just downloaded
> the program but I'm having issues with it logging in. Although we are
> doing maintenance on our website (VZW.com) right now which may be the
> problem. I am going to keep it installed and fool around with it for
> the next couple of weeks because this program just came out on
> February 14th of this year. So I know there are going to be some bugs
> for a while until more people start using it and finding the problems
> with it.
>
> I just thought I'd get this out in the open because I think this is an
> excelent program because so many calls into our call center involves
> overages on minutes. I just don't know if this will help or hurt the
> company. I know it could help our call volume therefore give us more
> time to help customers out with other issues.
>
>
So maybe this is a setup for yet another leech on cell customers?

http://www.dataguardsystems.com/prod...s-minuteguard-
minute-monitoring-cellularmanager.asp

If so, no thanks.

Drum--

"Drumstick" <no_thanks@you.com> wrote in message
news:MPG.2046889f61dbb55d989735@newsgroups.bellsou th.net...
> In article <1172046787.667620.174520@l53g2000cwa.googlegroups .com>,
> derekleeth@gmail.com says...
>> I am a employee at Verizon Wireless at one of the call center and just
>> came across a site created by a few Cornell University students. It
>> allows customers to download a program that resides in your system
>> tray and alerts you via txt or email that you are at a set amount of
>> minutes that you enter to let you know before you go over on your
>> minutes on your price plan. I have calls all the time asking me if
>> there is any way that we can alert them if they are about to go over
>> on their minutes and I hate just telling them to do #MIN all the time
>> on their cell phones because I wish there was another way, an easier
>> way. Now there seems to be a way with this program. I just downloaded
>> the program but I'm having issues with it logging in. Although we are
>> doing maintenance on our website (VZW.com) right now which may be the
>> problem. I am going to keep it installed and fool around with it for
>> the next couple of weeks because this program just came out on
>> February 14th of this year. So I know there are going to be some bugs
>> for a while until more people start using it and finding the problems
>> with it.
>>
>> I just thought I'd get this out in the open because I think this is an
>> excelent program because so many calls into our call center involves
>> overages on minutes. I just don't know if this will help or hurt the
>> company. I know it could help our call volume therefore give us more
>> time to help customers out with other issues.
>>
>>
> So maybe this is a setup for yet another leech on cell customers?
>
> http://www.dataguardsystems.com/prod...s-minuteguard-
> minute-monitoring-cellularmanager.asp
>
> If so, no thanks.
>
> Drum--

Hmmm...I see what you mean.

Eddie, now in Loveland

"If she says you are too good for her...believe her!!"