I know that Verizon Wireless takes quite a bashing sometimes when it comes
to their customer service and I just wanted to relate a positive experience.
On Sunday, I sent an email via the "Contact Us" page on their web site. I
received a call today from a very nice man who answered my question and
helped me with my problem. Solved everything to my complete satisfaction in
a very short time.
I know that not everyone has such a good experience with VZW but I did want
to praise them when things go right.
GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
> I know that Verizon Wireless takes quite a bashing sometimes when it comes
> to their customer service and I just wanted to relate a positive experience.
> On Sunday, I sent an email via the "Contact Us" page on their web site. I
> received a call today from a very nice man who answered my question and
> helped me with my problem. Solved everything to my complete satisfaction in
> a very short time.
>
> I know that not everyone has such a good experience with VZW but I did want
> to praise them when things go right.
See, that is something I count as bad customer service.
I recently sent an email using their web site asking how much exactly
it would cost to add a line withut purchasing a phone or using a
"free" phone.
Instead of replying via email he wanted to call me.
If I send an email I expect to be answered the exact same way, I am
sending an email because I don't want to be at their beck and call on a reply
via phone. I want to be able to ingest the information they reply with on
my own time.
"Justin" <nospam@insightbb.com> wrote in message
news:jeilno$14i$1@dont-email.me...
> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>> I know that Verizon Wireless takes quite a bashing sometimes when it
>> comes
>> to their customer service and I just wanted to relate a positive
>> experience.
>> On Sunday, I sent an email via the "Contact Us" page on their web site.
>> I
>> received a call today from a very nice man who answered my question and
>> helped me with my problem. Solved everything to my complete satisfaction
>> in
>> a very short time.
>>
>> I know that not everyone has such a good experience with VZW but I did
>> want
>> to praise them when things go right.
>
> See, that is something I count as bad customer service.
>
> I recently sent an email using their web site asking how much exactly
> it would cost to add a line withut purchasing a phone or using a
> "free" phone.
>
> Instead of replying via email he wanted to call me.
>
> If I send an email I expect to be answered the exact same way, I am
> sending an email because I don't want to be at their beck and call on a
> reply
> via phone. I want to be able to ingest the information they reply with on
> my own time.
I understand what you're saying but I only half agree. In my case the
question was complicated enough so that I feel that being able to talk with
someone was better than back-and-forth emails.
Of course, if their customer service was more accessible by phone in the
first place that's probably the way I would have gone.
"GV" <gvocks@aol.NOSPMcom> wrote in message
news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
> "Justin" <nospam@insightbb.com> wrote in message
> news:jeilno$14i$1@dont-email.me...
>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>> comes
>>> to their customer service and I just wanted to relate a positive
>>> experience.
>>> On Sunday, I sent an email via the "Contact Us" page on their web site.
>>> I
>>> received a call today from a very nice man who answered my question and
>>> helped me with my problem. Solved everything to my complete
>>> satisfaction in
>>> a very short time.
>>>
>>> I know that not everyone has such a good experience with VZW but I did
>>> want
>>> to praise them when things go right.
>>
>> See, that is something I count as bad customer service.
>>
>> I recently sent an email using their web site asking how much exactly
>> it would cost to add a line withut purchasing a phone or using a
>> "free" phone.
>>
>> Instead of replying via email he wanted to call me.
>>
>> If I send an email I expect to be answered the exact same way, I am
>> sending an email because I don't want to be at their beck and call on a
>> reply
>> via phone. I want to be able to ingest the information they reply with on
>> my own time.
>
> I understand what you're saying but I only half agree. In my case the
> question was complicated enough so that I feel that being able to talk
> with someone was better than back-and-forth emails.
>
> Of course, if their customer service was more accessible by phone in the
> first place that's probably the way I would have gone.
>
> Oh well!
>
>
I've grown tired of the scripted responses that have ZERO to do with the
question. I'm no longer a Verizon Wireless customer but family members are
and it seems it falls to me to fight with Verizon on various issues.
Basically I'm periodically elected SOB of the day and must make the most of
the honor.
On 1/11/12 12:52 AM, NotMe wrote:
> "GV"<gvocks@aol.NOSPMcom> wrote in message
> news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>> "Justin"<nospam@insightbb.com> wrote in message
>> news:jeilno$14i$1@dont-email.me...
>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>>> comes
>>>> to their customer service and I just wanted to relate a positive
>>>> experience.
>>>> On Sunday, I sent an email via the "Contact Us" page on their web site.
>>>> I
>>>> received a call today from a very nice man who answered my question and
>>>> helped me with my problem. Solved everything to my complete
>>>> satisfaction in
>>>> a very short time.
>>>>
>>>> I know that not everyone has such a good experience with VZW but I did
>>>> want
>>>> to praise them when things go right.
>>>
>>> See, that is something I count as bad customer service.
>>>
>>> I recently sent an email using their web site asking how much exactly
>>> it would cost to add a line withut purchasing a phone or using a
>>> "free" phone.
>>>
>>> Instead of replying via email he wanted to call me.
>>>
>>> If I send an email I expect to be answered the exact same way, I am
>>> sending an email because I don't want to be at their beck and call on a
>>> reply
>>> via phone. I want to be able to ingest the information they reply with on
>>> my own time.
>>
>> I understand what you're saying but I only half agree. In my case the
>> question was complicated enough so that I feel that being able to talk
>> with someone was better than back-and-forth emails.
>>
>> Of course, if their customer service was more accessible by phone in the
>> first place that's probably the way I would have gone.
>>
>> Oh well!
>>
>>
>
> I've grown tired of the scripted responses that have ZERO to do with the
> question. I'm no longer a Verizon Wireless customer but family members are
> and it seems it falls to me to fight with Verizon on various issues.
>
> Basically I'm periodically elected SOB of the day and must make the most of
> the honor.
>
>
It's not just VZW that uses scripts when answering phone calls for both
customer service and tech support. Far too many large companies do it.
I especially dislike it when Rahjeev's Bangalore-accented English is so
thick you can hardly understand anything he says after, "Hello, thank
you for calling Tech Co. My name is BOB!"
--
These are the charges as recorded this day.
Faithfully submitted,
Douglas C. Neidermeyer, Sergeant-at-Arms.
On Tue, 10 Jan 2012 23:52:28 -0600, "NotMe" <me@privacy.net> wrote:
>
>"GV" <gvocks@aol.NOSPMcom> wrote in message
>news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>> "Justin" <nospam@insightbb.com> wrote in message
>> news:jeilno$14i$1@dont-email.me...
>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>>> comes
>>>> to their customer service and I just wanted to relate a positive
>>>> experience.
>>>> On Sunday, I sent an email via the "Contact Us" page on their web site.
>>>> I
>>>> received a call today from a very nice man who answered my question and
>>>> helped me with my problem. Solved everything to my complete
>>>> satisfaction in
>>>> a very short time.
>>>>
>>>> I know that not everyone has such a good experience with VZW but I did
>>>> want
>>>> to praise them when things go right.
>>>
>>> See, that is something I count as bad customer service.
>>>
>>> I recently sent an email using their web site asking how much exactly
>>> it would cost to add a line withut purchasing a phone or using a
>>> "free" phone.
>>>
>>> Instead of replying via email he wanted to call me.
>>>
>>> If I send an email I expect to be answered the exact same way, I am
>>> sending an email because I don't want to be at their beck and call on a
>>> reply
>>> via phone. I want to be able to ingest the information they reply with on
>>> my own time.
>>
>> I understand what you're saying but I only half agree. In my case the
>> question was complicated enough so that I feel that being able to talk
>> with someone was better than back-and-forth emails.
>>
>> Of course, if their customer service was more accessible by phone in the
>> first place that's probably the way I would have gone.
>>
>> Oh well!
>>
>>
>
>I've grown tired of the scripted responses that have ZERO to do with the
>question. I'm no longer a Verizon Wireless customer but family members are
>and it seems it falls to me to fight with Verizon on various issues.
>
Most companies have a roomful of script monkeys instead of real
customer service people. VZW has a bad habit of changing the support
request into a sales pitch, the latest being for their home phone
system.
Of course their CS is no worse or better than T-Mobile but at least
T-Mobile is a lot less expensive. And AT&T CS is a joke. Why does
anyone use them?
>Basically I'm periodically elected SOB of the day and must make the most of
>the honor.
>
> ... And AT&T CS is a joke. Why does anyone use them? ...
While I'm *not* an AT&T cellular customer, I've called their CS twice, each
time for help in unlocking a Cingular GSM handset. Each time the very first
agent I encountered spoke in a pleasant, understandable, mid-Southern
accent, and talked me clearly, quickly, easily, and efficiently through the
SIM-unlock procedure. A true pleasure. Of course, as I said, I'm not a
customer; I'm sure if I *were* a customer, I wouldn't have gotten the red
carpet special visitor's treatment but the usual permanent resident's
run-around :-) .
Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.
<nobody@nada.com> wrote in message
news:qunrg711ao8ag7cabp2lj6b0upfoij0uj6@4ax.com...
> On Tue, 10 Jan 2012 23:52:28 -0600, "NotMe" <me@privacy.net> wrote:
>
>>
>>"GV" <gvocks@aol.NOSPMcom> wrote in message
>>news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>>> "Justin" <nospam@insightbb.com> wrote in message
>>> news:jeilno$14i$1@dont-email.me...
>>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>>>> comes
>>>>> to their customer service and I just wanted to relate a positive
>>>>> experience.
>>>>> On Sunday, I sent an email via the "Contact Us" page on their web
>>>>> site.
>>>>> I
>>>>> received a call today from a very nice man who answered my question
>>>>> and
>>>>> helped me with my problem. Solved everything to my complete
>>>>> satisfaction in
>>>>> a very short time.
>>>>>
>>>>> I know that not everyone has such a good experience with VZW but I did
>>>>> want
>>>>> to praise them when things go right.
>>>>
>>>> See, that is something I count as bad customer service.
>>>>
>>>> I recently sent an email using their web site asking how much exactly
>>>> it would cost to add a line withut purchasing a phone or using a
>>>> "free" phone.
>>>>
>>>> Instead of replying via email he wanted to call me.
>>>>
>>>> If I send an email I expect to be answered the exact same way, I am
>>>> sending an email because I don't want to be at their beck and call on a
>>>> reply
>>>> via phone. I want to be able to ingest the information they reply with
>>>> on
>>>> my own time.
>>>
>>> I understand what you're saying but I only half agree. In my case the
>>> question was complicated enough so that I feel that being able to talk
>>> with someone was better than back-and-forth emails.
>>>
>>> Of course, if their customer service was more accessible by phone in the
>>> first place that's probably the way I would have gone.
>>>
>>> Oh well!
>>>
>>>
>>
>>I've grown tired of the scripted responses that have ZERO to do with the
>>question. I'm no longer a Verizon Wireless customer but family members
>>are
>>and it seems it falls to me to fight with Verizon on various issues.
>>
>
> Most companies have a roomful of script monkeys instead of real
> customer service people. VZW has a bad habit of changing the support
> request into a sales pitch, the latest being for their home phone
> system.
>
> Of course their CS is no worse or better than T-Mobile but at least
> T-Mobile is a lot less expensive. And AT&T CS is a joke. Why does
> anyone use them?
>>Basically I'm periodically elected SOB of the day and must make the most
>>of
>>the honor.
>>
There are three simple words that can take care of the selling up issue.
"No, Thank You"
On Wed, 11 Jan 2012 12:56:49 -0700, XS11E <xs11eNO@SPAMyahoo.com>
wrote:
>nobody@nada.com wrote:
>
>> but at least T-Mobile is a lot less expensive.
>
>Please explain how $5/mo is a "lot less expensive"? That's the extra I
>pay VZW for having coverage where I need it hat wasn't available from
>T-Mobile.
>
>NOTE: The plan I had is no longer available, if I returned to T-Mo I'd
>be paying the exact same price for no coverage.
That's great for you. For anyone in the market for a plan:
T-Mobile for unlimited voice and text, 2GB data $80
Verizon for the same thing $70+$20+$30 comes to $120
and that's with a 2 year contract at either.
T-Mobile has the same package for $60 if you bring your own phone so
even buying an expensive phone outright is the best deal because the
difference between to full price of the phone and the contract price
would need to be over $480 (if you assume 2 years of use) for a
contract to be better.
If you look at the cost of having similar phones and plans over 2
years, T-Mobile is much less.
My son just got a T-Mobile plan with 100 minutes of voice, unlimited
text, and GB of data for $30 a month (and uses wireless or 4G calling
to keep minutes used to a minimum). Since it's prepaid there's none
of the big taxes. The phone was $189 to buy outright for a 4G Android
2.35 phone. Even Page Plus has a hard time competing with that.
On Thu, 12 Jan 2012 05:54:45 -0500, "crkeehn"
<carlkeehn@bellsouth.net> wrote:
>
><nobody@nada.com> wrote in message
>news:qunrg711ao8ag7cabp2lj6b0upfoij0uj6@4ax.com.. .
>> On Tue, 10 Jan 2012 23:52:28 -0600, "NotMe" <me@privacy.net> wrote:
>>
>>>
>>>"GV" <gvocks@aol.NOSPMcom> wrote in message
>>>news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>>>> "Justin" <nospam@insightbb.com> wrote in message
>>>> news:jeilno$14i$1@dont-email.me...
>>>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>>>>> comes
>>>>>> to their customer service and I just wanted to relate a positive
>>>>>> experience.
>>>>>> On Sunday, I sent an email via the "Contact Us" page on their web
>>>>>> site.
>>>>>> I
>>>>>> received a call today from a very nice man who answered my question
>>>>>> and
>>>>>> helped me with my problem. Solved everything to my complete
>>>>>> satisfaction in
>>>>>> a very short time.
>>>>>>
>>>>>> I know that not everyone has such a good experience with VZW but I did
>>>>>> want
>>>>>> to praise them when things go right.
>>>>>
>>>>> See, that is something I count as bad customer service.
>>>>>
>>>>> I recently sent an email using their web site asking how much exactly
>>>>> it would cost to add a line withut purchasing a phone or using a
>>>>> "free" phone.
>>>>>
>>>>> Instead of replying via email he wanted to call me.
>>>>>
>>>>> If I send an email I expect to be answered the exact same way, I am
>>>>> sending an email because I don't want to be at their beck and call on a
>>>>> reply
>>>>> via phone. I want to be able to ingest the information they reply with
>>>>> on
>>>>> my own time.
>>>>
>>>> I understand what you're saying but I only half agree. In my case the
>>>> question was complicated enough so that I feel that being able to talk
>>>> with someone was better than back-and-forth emails.
>>>>
>>>> Of course, if their customer service was more accessible by phone in the
>>>> first place that's probably the way I would have gone.
>>>>
>>>> Oh well!
>>>>
>>>>
>>>
>>>I've grown tired of the scripted responses that have ZERO to do with the
>>>question. I'm no longer a Verizon Wireless customer but family members
>>>are
>>>and it seems it falls to me to fight with Verizon on various issues.
>>>
>>
>> Most companies have a roomful of script monkeys instead of real
>> customer service people. VZW has a bad habit of changing the support
>> request into a sales pitch, the latest being for their home phone
>> system.
>>
>> Of course their CS is no worse or better than T-Mobile but at least
>> T-Mobile is a lot less expensive. And AT&T CS is a joke. Why does
>> anyone use them?
>>>Basically I'm periodically elected SOB of the day and must make the most
>>>of
>>>the honor.
>>>
>
>There are three simple words that can take care of the selling up issue.
>"No, Thank You"
>
>Of course, if they push when you say no....
>
They don't stop. They pay no attention to what you say. They just keep
reading the script.
Douglas C. Neidermeyer wrote the following:
> On 1/11/12 12:52 AM, NotMe wrote:
>> "GV"<gvocks@aol.NOSPMcom> wrote in message
>> news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>>> "Justin"<nospam@insightbb.com> wrote in message
>>> news:jeilno$14i$1@dont-email.me...
>>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>>>> comes
>>>>> to their customer service and I just wanted to relate a positive
>>>>> experience.
>>>>> On Sunday, I sent an email via the "Contact Us" page on their web
>>>>> site.
>>>>> I
>>>>> received a call today from a very nice man who answered my question
>>>>> and
>>>>> helped me with my problem. Solved everything to my complete
>>>>> satisfaction in
>>>>> a very short time.
>>>>>
>>>>> I know that not everyone has such a good experience with VZW but I did
>>>>> want
>>>>> to praise them when things go right.
>>>>
>>>> See, that is something I count as bad customer service.
>>>>
>>>> I recently sent an email using their web site asking how much exactly
>>>> it would cost to add a line withut purchasing a phone or using a
>>>> "free" phone.
>>>>
>>>> Instead of replying via email he wanted to call me.
>>>>
>>>> If I send an email I expect to be answered the exact same way, I am
>>>> sending an email because I don't want to be at their beck and call on a
>>>> reply
>>>> via phone. I want to be able to ingest the information they reply
>>>> with on
>>>> my own time.
>>>
>>> I understand what you're saying but I only half agree. In my case the
>>> question was complicated enough so that I feel that being able to talk
>>> with someone was better than back-and-forth emails.
>>>
>>> Of course, if their customer service was more accessible by phone in the
>>> first place that's probably the way I would have gone.
>>>
>>> Oh well!
>>>
>>>
>>
>> I've grown tired of the scripted responses that have ZERO to do with the
>> question. I'm no longer a Verizon Wireless customer but family
>> members are
>> and it seems it falls to me to fight with Verizon on various issues.
>>
>> Basically I'm periodically elected SOB of the day and must make the
>> most of
>> the honor.
>>
>>
>
> It's not just VZW that uses scripts when answering phone calls for both
> customer service and tech support. Far too many large companies do it.
>
> I especially dislike it when Rahjeev's Bangalore-accented English is so
> thick you can hardly understand anything he says after, "Hello, thank
> you for calling Tech Co. My name is BOB!"
>
You didn't get Peggy?
--
Bill
In Hamptonburgh, NY
In the original Orange County. Est. 1683
To email, remove the double zeros after @
On 1/12/2012 8:00 AM, willshak wrote:
> Douglas C. Neidermeyer wrote the following:
>> On 1/11/12 12:52 AM, NotMe wrote:
>>> "GV"<gvocks@aol.NOSPMcom> wrote in message
>>> news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>>>> "Justin"<nospam@insightbb.com> wrote in message
>>>> news:jeilno$14i$1@dont-email.me...
>>>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>>>>> comes
>>>>>> to their customer service and I just wanted to relate a positive
>>>>>> experience.
>>>>>> On Sunday, I sent an email via the "Contact Us" page on their web
>>>>>> site.
>>>>>> I
>>>>>> received a call today from a very nice man who answered my
>>>>>> question and
>>>>>> helped me with my problem. Solved everything to my complete
>>>>>> satisfaction in
>>>>>> a very short time.
>>>>>>
>>>>>> I know that not everyone has such a good experience with VZW but I
>>>>>> did
>>>>>> want
>>>>>> to praise them when things go right.
>>>>>
>>>>> See, that is something I count as bad customer service.
>>>>>
>>>>> I recently sent an email using their web site asking how much exactly
>>>>> it would cost to add a line withut purchasing a phone or using a
>>>>> "free" phone.
>>>>>
>>>>> Instead of replying via email he wanted to call me.
>>>>>
>>>>> If I send an email I expect to be answered the exact same way, I am
>>>>> sending an email because I don't want to be at their beck and call
>>>>> on a
>>>>> reply
>>>>> via phone. I want to be able to ingest the information they reply
>>>>> with on
>>>>> my own time.
>>>>
>>>> I understand what you're saying but I only half agree. In my case the
>>>> question was complicated enough so that I feel that being able to talk
>>>> with someone was better than back-and-forth emails.
>>>>
>>>> Of course, if their customer service was more accessible by phone in
>>>> the
>>>> first place that's probably the way I would have gone.
>>>>
>>>> Oh well!
>>>>
>>>>
>>>
>>> I've grown tired of the scripted responses that have ZERO to do with the
>>> question. I'm no longer a Verizon Wireless customer but family
>>> members are
>>> and it seems it falls to me to fight with Verizon on various issues.
>>>
>>> Basically I'm periodically elected SOB of the day and must make the
>>> most of the honor.
>>>
>>>
>>
>> It's not just VZW that uses scripts when answering phone calls for
>> both customer service and tech support. Far too many large companies
>> do it.
>>
>> I especially dislike it when Rahjeev's Bangalore-accented English is
>> so thick you can hardly understand anything he says after, "Hello,
>> thank you for calling Tech Co. My name is BOB!"
>>
>
> You didn't get Peggy?
>
I recall one "Rahjeev" who spoke with a perfect Oxonian accent. Even
more important, he knew how to solve the problem I called about!
It was a pleasure to work with him.
On 1/12/2012 6:54 AM, nobody@nada.com wrote:
> On Thu, 12 Jan 2012 05:54:45 -0500, "crkeehn"
> <carlkeehn@bellsouth.net> wrote:
>
>>
>> <nobody@nada.com> wrote in message
>> news:qunrg711ao8ag7cabp2lj6b0upfoij0uj6@4ax.com...
>>> On Tue, 10 Jan 2012 23:52:28 -0600, "NotMe"<me@privacy.net> wrote:
>>>
>>>>
>>>> "GV"<gvocks@aol.NOSPMcom> wrote in message
>>>> news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>>>>> "Justin"<nospam@insightbb.com> wrote in message
>>>>> news:jeilno$14i$1@dont-email.me...
>>>>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>>>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>>>>>> comes
>>>>>>> to their customer service and I just wanted to relate a positive
>>>>>>> experience.
>>>>>>> On Sunday, I sent an email via the "Contact Us" page on their web
>>>>>>> site.
>>>>>>> I
>>>>>>> received a call today from a very nice man who answered my question
>>>>>>> and
>>>>>>> helped me with my problem. Solved everything to my complete
>>>>>>> satisfaction in
>>>>>>> a very short time.
>>>>>>>
>>>>>>> I know that not everyone has such a good experience with VZW but I did
>>>>>>> want
>>>>>>> to praise them when things go right.
>>>>>>
>>>>>> See, that is something I count as bad customer service.
>>>>>>
>>>>>> I recently sent an email using their web site asking how much exactly
>>>>>> it would cost to add a line withut purchasing a phone or using a
>>>>>> "free" phone.
>>>>>>
>>>>>> Instead of replying via email he wanted to call me.
>>>>>>
>>>>>> If I send an email I expect to be answered the exact same way, I am
>>>>>> sending an email because I don't want to be at their beck and call on a
>>>>>> reply
>>>>>> via phone. I want to be able to ingest the information they reply with
>>>>>> on
>>>>>> my own time.
>>>>>
>>>>> I understand what you're saying but I only half agree. In my case the
>>>>> question was complicated enough so that I feel that being able to talk
>>>>> with someone was better than back-and-forth emails.
>>>>>
>>>>> Of course, if their customer service was more accessible by phone in the
>>>>> first place that's probably the way I would have gone.
>>>>>
>>>>> Oh well!
>>>>>
>>>>>
>>>>
>>>> I've grown tired of the scripted responses that have ZERO to do with the
>>>> question. I'm no longer a Verizon Wireless customer but family members
>>>> are
>>>> and it seems it falls to me to fight with Verizon on various issues.
>>>>
>>>
>>> Most companies have a roomful of script monkeys instead of real
>>> customer service people. VZW has a bad habit of changing the support
>>> request into a sales pitch, the latest being for their home phone
>>> system.
>>>
>>> Of course their CS is no worse or better than T-Mobile but at least
>>> T-Mobile is a lot less expensive. And AT&T CS is a joke. Why does
>>> anyone use them?
>>>> Basically I'm periodically elected SOB of the day and must make the most
>>>> of
>>>> the honor.
>>>>
>>
>> There are three simple words that can take care of the selling up issue.
>> "No, Thank You"
>>
>> Of course, if they push when you say no....
>>
>
> They don't stop. They pay no attention to what you say. They just keep
> reading the script.
>
I found a very satisfying solution to the problem. I just lower the
handset gently into the waste basket. He can make his pitch to the used
Kleenex! I get on with what I was doing when the phone rang!
On 1/12/12 10:34 AM, Richard B. Gilbert wrote:
> On 1/12/2012 8:00 AM, willshak wrote:
>> Douglas C. Neidermeyer wrote the following:
>>> On 1/11/12 12:52 AM, NotMe wrote:
>>>> "GV"<gvocks@aol.NOSPMcom> wrote in message
>>>> news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>>>>> "Justin"<nospam@insightbb.com> wrote in message
>>>>> news:jeilno$14i$1@dont-email.me...
>>>>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>>>>> I know that Verizon Wireless takes quite a bashing sometimes when it
>>>>>>> comes
>>>>>>> to their customer service and I just wanted to relate a positive
>>>>>>> experience.
>>>>>>> On Sunday, I sent an email via the "Contact Us" page on their web
>>>>>>> site.
>>>>>>> I
>>>>>>> received a call today from a very nice man who answered my
>>>>>>> question and
>>>>>>> helped me with my problem. Solved everything to my complete
>>>>>>> satisfaction in
>>>>>>> a very short time.
>>>>>>>
>>>>>>> I know that not everyone has such a good experience with VZW but I
>>>>>>> did
>>>>>>> want
>>>>>>> to praise them when things go right.
>>>>>>
>>>>>> See, that is something I count as bad customer service.
>>>>>>
>>>>>> I recently sent an email using their web site asking how much exactly
>>>>>> it would cost to add a line withut purchasing a phone or using a
>>>>>> "free" phone.
>>>>>>
>>>>>> Instead of replying via email he wanted to call me.
>>>>>>
>>>>>> If I send an email I expect to be answered the exact same way, I am
>>>>>> sending an email because I don't want to be at their beck and call
>>>>>> on a
>>>>>> reply
>>>>>> via phone. I want to be able to ingest the information they reply
>>>>>> with on
>>>>>> my own time.
>>>>>
>>>>> I understand what you're saying but I only half agree. In my case the
>>>>> question was complicated enough so that I feel that being able to talk
>>>>> with someone was better than back-and-forth emails.
>>>>>
>>>>> Of course, if their customer service was more accessible by phone in
>>>>> the
>>>>> first place that's probably the way I would have gone.
>>>>>
>>>>> Oh well!
>>>>>
>>>>>
>>>>
>>>> I've grown tired of the scripted responses that have ZERO to do with
>>>> the
>>>> question. I'm no longer a Verizon Wireless customer but family
>>>> members are
>>>> and it seems it falls to me to fight with Verizon on various issues.
>>>>
>>>> Basically I'm periodically elected SOB of the day and must make the
>>>> most of the honor.
>>>>
>>>>
>>>
>>> It's not just VZW that uses scripts when answering phone calls for
>>> both customer service and tech support. Far too many large companies
>>> do it.
>>>
>>> I especially dislike it when Rahjeev's Bangalore-accented English is
>>> so thick you can hardly understand anything he says after, "Hello,
>>> thank you for calling Tech Co. My name is BOB!"
>>>
>>
>> You didn't get Peggy?
>>
>
> I recall one "Rahjeev" who spoke with a perfect Oxonian accent. Even
> more important, he knew how to solve the problem I called about!
> It was a pleasure to work with him.
Tell, tell-- what's his extension.
--
These are the charges as recorded this day.
Faithfully submitted,
Douglas C. Neidermeyer, Sergeant-at-Arms.
In article <kY-dnVolULUDYJPSnZ2dnUVZ_jednZ2d@giganews.com>, Richard B.
Gilbert says...
> I recall one "Rahjeev" who spoke with a perfect Oxonian accent. Even
> more important, he knew how to solve the problem I called about!
> It was a pleasure to work with him.
Such people do exist. Capital One outsources their customer service
overseas, to which I'm philosophically opposed because I'm an American
who does tech support and customer care, among other things - but every
single time I've called, the person on the other end speaks in
understandable English and is able and willing to solve the problem
right then. (not that I have to call very often...)
On 1/12/2012 11:21 AM, Douglas C. Neidermeyer wrote:
> On 1/12/12 10:34 AM, Richard B. Gilbert wrote:
>> On 1/12/2012 8:00 AM, willshak wrote:
>>> Douglas C. Neidermeyer wrote the following:
>>>> On 1/11/12 12:52 AM, NotMe wrote:
>>>>> "GV"<gvocks@aol.NOSPMcom> wrote in message
>>>>> news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>>>>>> "Justin"<nospam@insightbb.com> wrote in message
>>>>>> news:jeilno$14i$1@dont-email.me...
>>>>>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>>>>>> I know that Verizon Wireless takes quite a bashing sometimes
>>>>>>>> when it
>>>>>>>> comes
>>>>>>>> to their customer service and I just wanted to relate a positive
>>>>>>>> experience.
>>>>>>>> On Sunday, I sent an email via the "Contact Us" page on their web
>>>>>>>> site.
>>>>>>>> I
>>>>>>>> received a call today from a very nice man who answered my
>>>>>>>> question and
>>>>>>>> helped me with my problem. Solved everything to my complete
>>>>>>>> satisfaction in
>>>>>>>> a very short time.
>>>>>>>>
>>>>>>>> I know that not everyone has such a good experience with VZW but I
>>>>>>>> did
>>>>>>>> want
>>>>>>>> to praise them when things go right.
>>>>>>>
>>>>>>> See, that is something I count as bad customer service.
>>>>>>>
>>>>>>> I recently sent an email using their web site asking how much
>>>>>>> exactly
>>>>>>> it would cost to add a line withut purchasing a phone or using a
>>>>>>> "free" phone.
>>>>>>>
>>>>>>> Instead of replying via email he wanted to call me.
>>>>>>>
>>>>>>> If I send an email I expect to be answered the exact same way, I am
>>>>>>> sending an email because I don't want to be at their beck and call
>>>>>>> on a
>>>>>>> reply
>>>>>>> via phone. I want to be able to ingest the information they reply
>>>>>>> with on
>>>>>>> my own time.
>>>>>>
>>>>>> I understand what you're saying but I only half agree. In my case the
>>>>>> question was complicated enough so that I feel that being able to
>>>>>> talk
>>>>>> with someone was better than back-and-forth emails.
>>>>>>
>>>>>> Of course, if their customer service was more accessible by phone in
>>>>>> the
>>>>>> first place that's probably the way I would have gone.
>>>>>>
>>>>>> Oh well!
>>>>>>
>>>>>>
>>>>>
>>>>> I've grown tired of the scripted responses that have ZERO to do with
>>>>> the
>>>>> question. I'm no longer a Verizon Wireless customer but family
>>>>> members are
>>>>> and it seems it falls to me to fight with Verizon on various issues.
>>>>>
>>>>> Basically I'm periodically elected SOB of the day and must make the
>>>>> most of the honor.
>>>>>
>>>>>
>>>>
>>>> It's not just VZW that uses scripts when answering phone calls for
>>>> both customer service and tech support. Far too many large companies
>>>> do it.
>>>>
>>>> I especially dislike it when Rahjeev's Bangalore-accented English is
>>>> so thick you can hardly understand anything he says after, "Hello,
>>>> thank you for calling Tech Co. My name is BOB!"
>>>>
>>>
>>> You didn't get Peggy?
>>>
>>
>> I recall one "Rahjeev" who spoke with a perfect Oxonian accent. Even
>> more important, he knew how to solve the problem I called about!
>> It was a pleasure to work with him.
>
>
> Tell, tell-- what's his extension.
>
Sorry, that was many years ago! I can't help you with his phone number.
"Richard B. Gilbert" <rgilbert88@comcast.net> wrote in message
news:GvidnfsUK-R5YpPSnZ2dnUVZ_hydnZ2d@giganews.com...
> On 1/12/2012 6:54 AM, nobody@nada.com wrote:
>> On Thu, 12 Jan 2012 05:54:45 -0500, "crkeehn"
>> <carlkeehn@bellsouth.net> wrote:
>>
>>>
>>> <nobody@nada.com> wrote in message
>>> news:qunrg711ao8ag7cabp2lj6b0upfoij0uj6@4ax.com...
>>>> On Tue, 10 Jan 2012 23:52:28 -0600, "NotMe"<me@privacy.net> wrote:
>>>>
>>>>>
>>>>> "GV"<gvocks@aol.NOSPMcom> wrote in message
>>>>> news:4f0d1d1e$0$2447$882e7ee2@usenet-news.net...
>>>>>> "Justin"<nospam@insightbb.com> wrote in message
>>>>>> news:jeilno$14i$1@dont-email.me...
>>>>>>> GV wrote on [Tue, 10 Jan 2012 18:30:22 -0600]:
>>>>>>>> I know that Verizon Wireless takes quite a bashing sometimes when
>>>>>>>> it
>>>>>>>> comes
>>>>>>>> to their customer service and I just wanted to relate a positive
>>>>>>>> experience.
>>>>>>>> On Sunday, I sent an email via the "Contact Us" page on their web
>>>>>>>> site.
>>>>>>>> I
>>>>>>>> received a call today from a very nice man who answered my question
>>>>>>>> and
>>>>>>>> helped me with my problem. Solved everything to my complete
>>>>>>>> satisfaction in
>>>>>>>> a very short time.
>>>>>>>>
>>>>>>>> I know that not everyone has such a good experience with VZW but I
>>>>>>>> did
>>>>>>>> want
>>>>>>>> to praise them when things go right.
>>>>>>>
>>>>>>> See, that is something I count as bad customer service.
>>>>>>>
>>>>>>> I recently sent an email using their web site asking how much
>>>>>>> exactly
>>>>>>> it would cost to add a line withut purchasing a phone or using a
>>>>>>> "free" phone.
>>>>>>>
>>>>>>> Instead of replying via email he wanted to call me.
>>>>>>>
>>>>>>> If I send an email I expect to be answered the exact same way, I am
>>>>>>> sending an email because I don't want to be at their beck and call
>>>>>>> on a
>>>>>>> reply
>>>>>>> via phone. I want to be able to ingest the information they reply
>>>>>>> with
>>>>>>> on
>>>>>>> my own time.
>>>>>>
>>>>>> I understand what you're saying but I only half agree. In my case
>>>>>> the
>>>>>> question was complicated enough so that I feel that being able to
>>>>>> talk
>>>>>> with someone was better than back-and-forth emails.
>>>>>>
>>>>>> Of course, if their customer service was more accessible by phone in
>>>>>> the
>>>>>> first place that's probably the way I would have gone.
>>>>>>
>>>>>> Oh well!
>>>>>>
>>>>>>
>>>>>
>>>>> I've grown tired of the scripted responses that have ZERO to do with
>>>>> the
>>>>> question. I'm no longer a Verizon Wireless customer but family
>>>>> members
>>>>> are
>>>>> and it seems it falls to me to fight with Verizon on various issues.
>>>>>
>>>>
>>>> Most companies have a roomful of script monkeys instead of real
>>>> customer service people. VZW has a bad habit of changing the support
>>>> request into a sales pitch, the latest being for their home phone
>>>> system.
>>>>
>>>> Of course their CS is no worse or better than T-Mobile but at least
>>>> T-Mobile is a lot less expensive. And AT&T CS is a joke. Why does
>>>> anyone use them?
>>>>> Basically I'm periodically elected SOB of the day and must make the
>>>>> most
>>>>> of
>>>>> the honor.
>>>>>
>>>
>>> There are three simple words that can take care of the selling up issue.
>>> "No, Thank You"
>>>
>>> Of course, if they push when you say no....
>>>
>>
>> They don't stop. They pay no attention to what you say. They just keep
>> reading the script.
>>
>
> I found a very satisfying solution to the problem. I just lower the
> handset gently into the waste basket. He can make his pitch to the used
> Kleenex! I get on with what I was doing when the phone rang!
>
>
I haven't had a problem with VZW agents not listening. If they didn't I
would just hang up or follow Richard's advice.
Other companies that I have had a business relationship with, haven't given
me the same respect. Sirius/XM is a prime offender for script reading and
upselling. Recently I had a very unsatisfactory transaction with them.
Afterwards I got one of those "How did we do" surveys which I filled out
honestly. Within 24 hours I was talking to someone in corporate.
Good customer service experience 
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