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John wrote:
> Previous phones from Verizon had very large or unlimited group sizing,
> to properly organize your contacts. The new LG 8600 has a group size
> limit of only 10, making the feature virtually useless. So, if you had
> 500 contacts and wanted to group them all that's 50 groups!!
> Verizon store blamed LG USA. LG blamed Verizon. Verizon says they do
> not intend to fix the problem.
I can categorically state that the problem lies at LG. Their software
works that way and they can't be bothered to fix it. Incidentally the
phone software is done in Korea (I got an email from one of their
developers once). They would be unlikely to change anything in shipping
phones since that will break sync software. (More accurately the sync
software will behave as though the limitations are still there). I
believe Brew based software will also have issues but don't know for a fact.
And changing in upcoming phones is also unlikely. If you work backwards
from a phone being available, it is 9 months prior that FCC
certification happens. Go back from that and you can see that it would
probably be around two years from code being changed through to a phone
being in customer hands.
Also it is the LG user interface that causes the problem. The
underlying data storage has no limit on how many group members there
are. There is one file listing each group (max of 10 groups before the
8100, max of 30 afterwards). Each phonebook entry then has a two byte
space saying which group that entry is a member of, indexing into the
group file.
LG pulled a similar stunt around the time of the VX7000. They halved
the number of phone number types you could have (home, work, cell,
pager, fax etc) and then changed the UI when editting a phonebook entry
so that there were arbitrary limits. IIRC it was things like you could
have a max of 1 home, 1 work, 2 cells etc. This was not a limitation of
the underlying storage, just the user interface. We had to make hard
decisions in BitPim - should it limit you to what the phone could store,
or what the hobbled user interface would let you edit?
Ultimately you should be able to get phones from anywhere and use with
any provider. They insist on locking you in. Call them up again and
instead of asking them who is to blame, ask them how they intend to fix
it. And then hit them where it really matters - take your business and
that business that you can influence elsewhere. Make sure they know
why. All the complaining about phone stupidity, Get-It-Now, nickel and
diming etc do not matter while people continue to give the carriers money.
Roger
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LG 8600 contact group size 
Linear Mode
