Q.: Page+ having website MyAccount problems?

#1 (**permalink**) 12-22-2011, 04:32 AM

Several times recently, after logging in to the PagePlus web site
to see how much (or how little) of my latest $10 is still there, I
click the [My Account] link (URH area) but get only this error message:

Error
com.pagepluscellular.trail.ws.exception.CustomerAc countTransactionServiceException
Sorry, we have encountered an error. Please try again. If you continue to
have problems please contact customer service. Thank you.

Retrying does no good. Any ideas? Thanks. Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

#2 (**permalink**) 12-22-2011, 06:17 AM

On Wed, 21 Dec 2011 22:16:00 -0800, meh wrote:

> On Thu, 22 Dec 2011 00:32:00 -0500, tlvp <mPiOsUcB.EtLlLvEp@att.net> wrote:
>
>>Several times recently, ... but get only this error message: ...
>>
>>com.pagepluscellular.trail.ws.exception.Customer AccountTransactionServiceException
>>Sorry, we have encountered an error. Please try again. If you continue to
>>have problems please contact customer service. Thank you.
>>
>> ... Any ideas? Thanks. Cheers, -- tlvp
>
> Just tried, worked fine for me.

An hour after your success, success for me, as well.
Any idea what gremlins may have been at play earlier?

Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

#3 (**permalink**) 12-22-2011, 03:56 PM

On 12/22/2011 12:32 AM, tlvp wrote:
> Several times recently, after logging in to the PagePlus web site
> to see how much (or how little) of my latest $10 is still there, I
> click the [My Account] link (URH area) but get only this error message:
>
> Error
> com.pagepluscellular.trail.ws.exception.CustomerAc countTransactionServiceException
> Sorry, we have encountered an error. Please try again. If you continue to
> have problems please contact customer service. Thank you.
>
> Retrying does no good. Any ideas? Thanks. Cheers, -- tlvp

Did you contact customer service as instructed? I doubt very much that
posting here is going to get any useful result!

#4 (**permalink**) 12-22-2011, 05:07 PM

At 22 Dec 2011 11:56:42 -0500 Richard B. Gilbert wrote:
> On 12/22/2011 12:32 AM, tlvp wrote:
> > Several times recently, after logging in to the PagePlus web site
> > to see how much (or how little) of my latest $10 is still there, I
> > click the [My Account] link (URH area) but get only this error
> > message:
> >
> > Error
> >
com.pagepluscellular.trail.ws.exception.CustomerAc countTransactionServiceE
xception
> > Sorry, we have encountered an error. Please try again. If you
> > continue to have problems please contact customer service. Thank you.
> >
> > Retrying does no good. Any ideas? Thanks. Cheers, -- tlvp
>
> Did you contact customer service as instructed? I doubt very much that
> posting here is going to get any useful result!

It's PagePlus. Calling their CS about a website problem will almost be
as helpful as calling your travel agent about it.

PP's website is occasionally glitchy. I wouldn't worry too much about it.

#5 (**permalink**) 12-22-2011, 06:15 PM

On Thu, 22 Dec 2011 11:56:42 -0500, Richard B. Gilbert wrote:

> On 12/22/2011 12:32 AM, tlvp wrote:
>> Several times recently, after logging in to the PagePlus web site
>> to see how much (or how little) of my latest $10 is still there, I
>> click the [My Account] link (URH area) but get only this error message:
>>
>> Error
>> com.pagepluscellular.trail.ws.exception.CustomerAc countTransactionServiceException
>> Sorry, we have encountered an error. Please try again. If you continue to
>> have problems please contact customer service. Thank you.
>>
>> Retrying does no good. Any ideas? Thanks. Cheers, -- tlvp
>
> Did you contact customer service as instructed?

Yup. No return contact from them yet, though. No matter: it cleared up.

> I doubt very much that
> posting here is going to get any useful result!

Wasn't seeking "useful result" -- was seeking "ideas". Got some too, thanks

Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

#6 (**permalink**) 12-22-2011, 06:58 PM

On Thu, 22 Dec 2011 14:15:58 -0500, tlvp wrote:

>> Did you contact customer service as instructed?
>
> Yup. No return contact from them yet, though. No matter: it cleared up.

Return contact *has* come in, as follows: "our website performs maintenance
updates between midnight and 3AM Eastern Standard Time. During website
updates you will not be able to log in and view your online account."

Pretty much explains it all. Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

#7 (**permalink**) 12-23-2011, 03:17 PM

On 12/22/2011 10:07 AM, Todd Allcock wrote:

> It's PagePlus. Calling their CS about a website problem will almost be
> as helpful as calling your travel agent about it.

LOL.

Contacting them via their website about an issue is equally hopeless.

I asked them how much roaming is because in one place their web site
states "when roaming does occur, you will be charged $.29 per minute
regardless of your service plan," but if you look at each plan the
roaming charges show $0.29 only for the standard plan and the other
plans are all $0.59.

Their answer was "Thank you for your email. When roaming does occur, you
will be charged $.29 per minute regardless of your service plan."

However they never fixed their web site.

#8 (**permalink**) 12-23-2011, 04:29 PM

On Thu, 22 Dec 2011 02:17:37 -0500, tlvp <mPiOsUcB.EtLlLvEp@att.net>
wrote:

>On Wed, 21 Dec 2011 22:16:00 -0800, meh wrote:
>
>> On Thu, 22 Dec 2011 00:32:00 -0500, tlvp <mPiOsUcB.EtLlLvEp@att.net> wrote:
>>
>>>Several times recently, ... but get only this error message: ...
>>>
>>>com.pagepluscellular.trail.ws.exception.Custome rAccountTransactionServiceException
>>>Sorry, we have encountered an error. Please try again. If you continue to
>>>have problems please contact customer service. Thank you.
>>>
>>> ... Any ideas? Thanks. Cheers, -- tlvp
>>
>> Just tried, worked fine for me.
>
>An hour after your success, success for me, as well.
>Any idea what gremlins may have been at play earlier?

PP has occasional hiccups with their website, and they still have a
few bugs in it. Have you ever noticed when you add a standard refill
PIN, the first confirmation screen that comes up shows the new balance
with the OLD expiration date? It's not until you get back to the
summary screen that the correct expire date is displayed. I wouldn't
worry too much about it.

#9 (**permalink**) 12-23-2011, 04:34 PM

On Thu, 22 Dec 2011 14:58:05 -0500, tlvp <mPiOsUcB.EtLlLvEp@att.net>
wrote:

>On Thu, 22 Dec 2011 14:15:58 -0500, tlvp wrote:
>
>>> Did you contact customer service as instructed?
>>
>> Yup. No return contact from them yet, though. No matter: it cleared up.
>
>Return contact *has* come in, as follows: "our website performs maintenance
>updates between midnight and 3AM Eastern Standard Time. During website
>updates you will not be able to log in and view your online account."
>
>Pretty much explains it all. Cheers, -- tlvp

No, I've seen error messages pop up like that during different times
of the day, and I usually add my refills between midnight and 3AM ET
on the date they are to expire. So, while it may explain some of it
(and may explain your experience), it certainly doesn't explain all
their site problems.

#10 (**permalink**) 12-23-2011, 06:54 PM

On Fri, 23 Dec 2011 08:17:50 -0800, SMS wrote:

> Contacting them via their website about an issue is equally hopeless.
>
> I asked them how much roaming is because in one place their web site
> states "when roaming does occur, you will be charged $.29 per minute
> regardless of your service plan," but if you look at each plan the
> roaming charges show $0.29 only for the standard plan and the other
> plans are all $0.59.
>
> Their answer was "Thank you for your email. When roaming does occur, you
> will be charged $.29 per minute regardless of your service plan."
>
> However they never fixed their web site.

What's to fix? Their reply shows that that one page with the "regardless of
your service plan" disclaimer fixes everything, all in one swell foop :-) .

Cheers, and Seasons' Greetings, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

#11 (**permalink**) 12-23-2011, 07:01 PM

On Fri, 23 Dec 2011 12:34:29 -0500, The Ghost of General Lee wrote:

> ... I've seen error messages pop up like that during different times
> of the day, and I usually add my refills between midnight and 3AM ET
> on the date they are to expire. So, while it may explain some of it
> (and may explain your experience), it certainly doesn't explain all
> their site problems.

Thanks, Gen'r'l, I'll pay it no mind then.

Cheers, and Seasons' Best Greetings, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.

#12 (**permalink**) 12-23-2011, 09:44 PM

"SMS" <scharf.steven@geemail.com> wrote in message
news:4ef4a9ae$0$1688$742ec2ed@news.sonic.net...
> On 12/22/2011 10:07 AM, Todd Allcock wrote:
>
>> It's PagePlus. Calling their CS about a website problem will almost be
>> as helpful as calling your travel agent about it.
>
> LOL.
>
> Contacting them via their website about an issue is equally hopeless.
>
> I asked them how much roaming is because in one place their web site
> states "when roaming does occur, you will be charged $.29 per minute
> regardless of your service plan," but if you look at each plan the roaming
> charges show $0.29 only for the standard plan and the other plans are all
> $0.59.
>
> Their answer was "Thank you for your email. When roaming does occur, you
> will be charged $.29 per minute regardless of your service plan."
>
> However they never fixed their web site.

Yup. $0.59 is a (repeated) error on their site...