Re: How to file Federal complaint?

jrich7970@hotmail.com wrote:
> Ange1o DePa1ma wrote:
>> "Knox" <panem@myway.com> wrote in message
>> news:1157808132.274795.76800@b28g2000cwb.googlegro ups.com...
>>> Hi all,
>>>
>>> I need to file a formal complaint about the
>>> behavior of Verizon. They lied to me about
>>> something being free, then charged me for it
>>> and charged me some made-up "taxes".
>>> How can I file a complaint and with whom?
>>>
>>> Thanks.
>>
>> Their defense will be that the customer rep gave you the
>> wrong information. Believe me, they're not evil, they're
>> just incompetent. I have related
>
> Or maybe not incompetent, but misinformed. The last time
> I changed plans/added lines/bought phones, the rep on the
> phone and the rep at the store gave me different stories
> regarding how much the phones I was purchasing were going
> to cost.
>
> The guy at the store ended up giving me the cheaper price
> (well, no price, actually, both phones were for free),
> but put a "note" on my account saying that he did not
> agree with what the rep told me over the phone.
>
> I suspect the store rep was correct, based on how many
> phones/lines I had, but I did find it odd that several
> phone reps quoted me the cheaper price.

Well... we've only heard one side of the story. But I'd start
with BBB cc'ing VZW. Have you tried US mail to the corporate
offices? at least email? Or did you just deal with a first line
supervisor on the phone? So, BBB and If you paid with a CC
you could dispute the bill through them as well. BBB usually
doesn't do anything but they do contact the company with your
complaint and require that they respond. Companies usually
pay attention and do respond. BBB doesn't usually get you anything
but they do usually get you the proper consideration so you know
you got a real response .

-Quick