Re: Palm Treo Support?

Pegleg <Pegleg@usnavyret.mil> wrote in
news:8tdnq2ppeuo9l66m6696s6qgjfgqp1lb6m@4ax.com:

> Is Palm's support as bad as I'm reading about? Thinking about going to
> a Palm Treo 700P. Reading glowing reports about the hardware/software
> but really negative reports about Palm customer support. Or maybe its
> just that customer support fo any tech product sucks no matter who the
> manufacturer is?
>
> Anyone using one with Verizon?
>
> TIA
>
>

I went through the drill between Palm and Verizon to get my friend's Treo
650 phone to work. Palm isn't responsible for the Verizon hobbleware
install to prevent you from using some things, so there's a tug-of-war
between the blamemasters on both ends pulling on your arms in different
directions.

Once we figured out that you CANNOT sync any feature over the CABLE and
over VERIZON by just plugging it in, I got everything working. Finding
the person that knew this at Verizon, some Palm expert in Texas as I
recall, he explained what I had to do and what decisions had to be made
which way I wanted to sync each part of the Palm gadgets (calendar,
email, contact list, etc.)

Basically, what you do (or did to the 650, but I doubt it's changed) is
to set each Palm program to sync from cable or VZW on the phone. Then
you have to go to your VZW account webpage and tell IT which features you
are going to sync which way.....

After that exercise, it works pretty well of each of them....but not
both. You can't just plug in the computer and press the sync button and
sync it all at once, even though you are standing right there in front of
it. If you have VZW delivering email to it, it won't get email sync
directly from the cable, for instance.

It was a real pain in the ass to find this undocumented crapware problem
out. Joe gave up, but I'm a more persistent SOB...(c;

Being Palm, not Windoze Mobile .x, the battery runs a long time and it
doesn't crash, at all! That takes some getting used to, having a PDA
that just runs and runs everything, even when it's shut off. It doesn't
run as long as a real Palm Pilot because of the phone and its
transmitter, but it's quite long running, even for a phone....(c;

WM5 PDAs have battery run times like a laptop on XP Pro....even without
the phone.

The Palm people I talked to were very nice and sympathetic, but
uninformed as to what the cell companies had done to limit their fine
products. I could see their point. They said each carrier does
something different and it changed with the wind too often to keep up
with. Their software is simple and flawless. It simply works as
advertised.

Larry
--
Extremely intelligent life exists that is so smart they never called
Earth.