Re: The whole purpose of this group is to allow people to flame Verizonwhen all else fails.

Raoul Watson wrote:

> "c.2" <c.2@pluto.solar.system.outer.space> wrote in message
> news:goj8s3lhgc7mogu4kfp67525277cpkt26r@4ax.com...
>
>>The whole purpose of this group is to allow people to flame Verizon
>>when all else fails.
>>
>>It does not matter, things will not change. You are just a little guy,
>>a bump on a log in a vast forest, so does Verizon cane?
>>
>>Stupid question.
>>
>>They don't.
>>
>>I just had a very interesting waste of my time, I tried to get an
>>answer from tech support. I won't go into any derogatory remarks about
>>the Indian people, sorry to disappoint you, except that they don't
>>have a clue about port 25.
>>
>>Useless is the word that comes to mind.
>>
>>As to tier 3, well they are pretty much useless as well, instructing
>>me to go through the support system again and keep asking for a
>>supervisor.
>>
>>There are no answers.
>>
>>There are only problems and people paying optimum prices for less than
>>optimum services.
>>
>>http://verizon.net (The web page) has numerous problems. Just try and
>>get someone that is in that department. It does not exist as far as
>>tech support knows. Yes there is problems with the web site, attempts
>>with Internet Explorer, Netscape and FireFox all show up the problems.
>>
>>Drop them a request for help via their online email for help box. It's
>>a very cute little form. It only accepts 70 characters, even though
>>the box seems to allow for more.
>>
>>Don't wait for a reply. You'll never get one.
>>
>>So in the true intention of this newsgroup, Verizon.flame, I have
>>given my flame.
>>
>>Does it make me feel any better?
>>
>>Only slightly because Comcast internet services are more expensive and
>>they and Verizon are the only two in town.
>>
>>It's truly a shame.
>>
>
>
> Welcome to the club.
>
> I have bitched and moaned since 2000. No one listen.
>
> I am still with Verizon because it is still the
> best choice I have for now..
>
>


=============

Verizon has skrewed me doubly. I was an original charter member of Ver
DSL in NYC when it started up around 10/99. I got DSL service,
newsgroup access and 5 hours of dial-up; I believe I originally paid
$39.95 for DSL connection and $10.00 more for the Ver ISP. Over the
years, I never needed much help/support but each I time did call, fewer
and fewer Ver personnel knew I was "grandfathered in" and was entitled
to 5 hrs of dialup as well as newsgroup access. Now, they deny I am
entitled to 5 hrs dial up, (altho I never used 1 hr). I paid for it--I
should get it or a rebate. Public service commission said I should
sue when Ver took hard nosed stance. [issue also of DSL speed]

Verizon cell service is same story. I started on family plan w 2 lines
orignally for $X.XX (I forget monthly rate). My plan stated I could add
additional lines at $9.99 each at any time, keeping basic monthly family
rate. So, when I tried years later to add one more line, Ver wouldn't
do it, saying this is a change in plans, and everything goes out the
window and you start fresh. Public service commission no help.

Now, as far as I recall, Veriz never gave me any written documentation
of anything (DSL or cell plan). Yes, hard to believe. In any event, it
is curious Ver never provided hard copies of anything to me or the
Public service commission to disprove my claim.

On another issue: Against my better judgment, I tried to get Veriz DSL
support, and was not only treated very rudely by 3 techies, they
outright got insulting and hung up on me. There are apparently 2 things
geeks won't tolerate: being insulted, or being a non-geek newbie (I am
a Windoze person and wanted help on setting up a Mac with no knowledge
whatsoever about Mac--it's my daughters Mac; they insulted me for
knowing nada about Mac and hung up.)

But as was said, Veriz is only DSL game in town for me. I cannot have
other wires, cables running into my apt. I have long sold my Veriz
stock. Veriz not only suks, they're arrogant SOBs too.

So, are there others out there in SIMILAR POSITION so we can start class
action lawsuit?

frasercrane has brought this to us :
> Raoul Watson wrote:
>
>> "c.2" <c.2@pluto.solar.system.outer.space> wrote in message
>> news:goj8s3lhgc7mogu4kfp67525277cpkt26r@4ax.com...
>>
>>>The whole purpose of this group is to allow people to flame Verizon
>>>when all else fails.
>>>
>>>It does not matter, things will not change. You are just a little guy,
>>>a bump on a log in a vast forest, so does Verizon cane?
>>>
>>>Stupid question.
>>>
>>>They don't.
>>>
>>>I just had a very interesting waste of my time, I tried to get an
>>>answer from tech support. I won't go into any derogatory remarks about
>>>the Indian people, sorry to disappoint you, except that they don't
>>>have a clue about port 25.
>>>
>>>Useless is the word that comes to mind.
>>>
>>>As to tier 3, well they are pretty much useless as well, instructing
>>>me to go through the support system again and keep asking for a
>>>supervisor.
>>>
>>>There are no answers.
>>>
>>>There are only problems and people paying optimum prices for less than
>>>optimum services.
>>>
>>>http://verizon.net (The web page) has numerous problems. Just try and
>>>get someone that is in that department. It does not exist as far as
>>>tech support knows. Yes there is problems with the web site, attempts
>>>with Internet Explorer, Netscape and FireFox all show up the problems.
>>>
>>>Drop them a request for help via their online email for help box. It's
>>>a very cute little form. It only accepts 70 characters, even though
>>>the box seems to allow for more.
>>>
>>>Don't wait for a reply. You'll never get one.
>>>
>>>So in the true intention of this newsgroup, Verizon.flame, I have
>>>given my flame.
>>>
>>>Does it make me feel any better?
>>>
>>>Only slightly because Comcast internet services are more expensive and
>>>they and Verizon are the only two in town.
>>>
>>>It's truly a shame.
>>>
>>
>>
>> Welcome to the club.
>>
>> I have bitched and moaned since 2000. No one listen.
>>
>> I am still with Verizon because it is still the
>> best choice I have for now..
>>
>>
>
>
> =============
>
> Verizon has skrewed me doubly. I was an original charter member of Ver
> DSL in NYC when it started up around 10/99. I got DSL service,
> newsgroup access and 5 hours of dial-up; I believe I originally paid
> $39.95 for DSL connection and $10.00 more for the Ver ISP. Over the
> years, I never needed much help/support but each I time did call, fewer
> and fewer Ver personnel knew I was "grandfathered in" and was entitled
> to 5 hrs of dialup as well as newsgroup access. Now, they deny I am
> entitled to 5 hrs dial up, (altho I never used 1 hr). I paid for it--I
> should get it or a rebate. Public service commission said I should
> sue when Ver took hard nosed stance. [issue also of DSL speed]
>
> Verizon cell service is same story. I started on family plan w 2 lines
> orignally for $X.XX (I forget monthly rate). My plan stated I could add
> additional lines at $9.99 each at any time, keeping basic monthly family
> rate. So, when I tried years later to add one more line, Ver wouldn't
> do it, saying this is a change in plans, and everything goes out the
> window and you start fresh. Public service commission no help.
>
> Now, as far as I recall, Veriz never gave me any written documentation
> of anything (DSL or cell plan). Yes, hard to believe. In any event, it
> is curious Ver never provided hard copies of anything to me or the
> Public service commission to disprove my claim.
>
> On another issue: Against my better judgment, I tried to get Veriz DSL
> support, and was not only treated very rudely by 3 techies, they
> outright got insulting and hung up on me. There are apparently 2 things
> geeks won't tolerate: being insulted, or being a non-geek newbie (I am
> a Windoze person and wanted help on setting up a Mac with no knowledge
> whatsoever about Mac--it's my daughters Mac; they insulted me for
> knowing nada about Mac and hung up.)
>
> But as was said, Veriz is only DSL game in town for me. I cannot have
> other wires, cables running into my apt. I have long sold my Veriz
> stock. Veriz not only suks, they're arrogant SOBs too.
>
> So, are there others out there in SIMILAR POSITION so we can start class
> action lawsuit?

Maybe you are such a loser because you can't find the right news group
to post to

frasercrane wrote:
> Raoul Watson wrote:
>
>> "c.2" <c.2@pluto.solar.system.outer.space> wrote in message
>> news:goj8s3lhgc7mogu4kfp67525277cpkt26r@4ax.com...
>>
>>> The whole purpose of this group is to allow people to flame Verizon
>>> when all else fails.
>>>
>>> It does not matter, things will not change. You are just a little guy,
>>> a bump on a log in a vast forest, so does Verizon cane?
>>>
<big snip>
>
> On another issue: Against my better judgment, I tried to get Veriz DSL
> support, and was not only treated very rudely by 3 techies, they
> outright got insulting and hung up on me. There are apparently 2 things
> geeks won't tolerate: being insulted, or being a non-geek newbie (I am
> a Windoze person and wanted help on setting up a Mac with no knowledge
> whatsoever about Mac--it's my daughters Mac; they insulted me for
> knowing nada about Mac and hung up.)
>
It's not Verizon's job to support your daughter's Mac! They are not
trained or equipped to do so!! Setting up a home network is not
terribly difficult but you do need to have SOME knowledge of networking
hardware, software, terminology, etc.

I'm not a Mac person but network configuration on a Mac is pretty close
to intuitively obvious! A former employer used about a dozen Macs and
300 PCs. I had to do things to the Macs once or twice and it was not
terribly difficult. I think I had to change the IP address and/or the
net mask or something like that. Two mouse clicks, a dozen keystrokes
and it was done! A nice thing about Macs is that practically no one
bothers to write viruses, worms and other malware for them any longer.
I wish the same could be said for PCs and Windows!