"Kevin Weaver" <kevinkeithweaver@sbcglobal.net> wrote in
news:5khai.32449$Um6.8328@newssvr12.news.prodigy.n et:
> I once called CS. When talk about the price per test msg was going up.
> I wanted to get out of contract. When I called, the first thing out
> was that they record there calls for QA And training so this was being
> recorded on my end as well. I got out of contract without the ETF.
>
> About 3 weeks later I got my final bill. 175.00 for the ETF. I called
> Verizon and was told I had to pay it. I took my micro recorder to the
> local office ask for the mgr, played it and he called and had it
> removed.
>
>
Record everything. It's the only way to deal with sleaze. If you go to
the VZW store, take a "friend", too....one who can TESTIFY as to exactly
what was said, and what is on your recording, such as identifying the
employee who said it. That's very important if it goes too far.
Once they find out you have a recording and witness to the lie...it never
goes any further.
This isn't just at VZW, or about VZW. Do this with every encounter you
have with, ESPECIALLY corporate, employees. Just let a friend "hang
around" while you talk to them. You're NOT required, in most states, to
reveal your recording equipment if ONLY ONE of the two parties knows
about it. You are no longer required to beep your phone when recording a
phone conversation for this reason.
"Yes, your Immenseness", your witness says to the judge or arbitrator,
"he (pointing to Slick Earl, the VZW guy) said it exactly as it is on
that recording I made during his conversation with (put your name here)."
Denials deleted....(c;
Don't forget to record every word said at any corporation arbitration,
either....just for your own amusement. In a "proceding" like that, I
bring the biggest, most imposing microphone in my collection to plug into
the recorder. The big, chrome microphone plugs into the Uher reel-to-
reel news reporter's tape machine, the same one used by Richard Nixon,
except without all the gaps. Notice how they look at the big mic and
watch the big 5" reels going around the whole time they're telling the
truth, instead of the perjury they were told to say by the company
lawyers. The psychology is the same as the cops use in an interrogation
room on the suspects....imposing recording devices directly in front of
the interrogatee....(c;
Larry
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