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  #1 (permalink)  
Old 12-09-2006, 01:51 PM
Phillip Roncoroni
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Default Verizon can't do math, .002 cents vs. .002 dollars

http://science.slashdot.org/article..../12/09/0625245
http://www.youtube.com/watch?v=Gp0HyxQv97Q&eurl=

Verizon Can't Do Math
Posted by ScuttleMonkey on Saturday December 09, @02:05AM
from the makes-a-strong-case-for-indian-call-centers dept.
Math It's funny. Laugh.
Blogger George Vaccaro recently had a problem with his Verizon based on an
unfortunate miscommunication of currency. The crux of the matter was that he
was quoted .002 cents per kilobyte for data during a trip to Canada but was
charged .002 dollars. Normally this would have been an easy fix, however
several humorous calls later the Verizon reps still were unable to discern
the difference between the two rates. You really have to hear it to believe
it. Kudos George, you have the patience of a saint.

--

How would you have tried to explain this to them?

I think I would've just said: (based on a $72 charge with 36000K usage,
which should've been $0.72)

I was quoted .002 cents per kilobyte. Go to calculator. 0.01 is one cent.
0.002 PER CENT, is:

0.01 * 0.002 = 0.00002 * 36000 = $0.72

Class action lawsuit time?

--
goodcow
goodcowfilms.com
metalcowsolid.com



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  #2 (permalink)  
Old 12-09-2006, 03:42 PM
George
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Default Re: Verizon can't do math, .002 cents vs. .002 dollars

Phillip Roncoroni wrote:
> http://science.slashdot.org/article..../12/09/0625245
> http://www.youtube.com/watch?v=Gp0HyxQv97Q&eurl=
>
> Verizon Can't Do Math
> Posted by ScuttleMonkey on Saturday December 09, @02:05AM
> from the makes-a-strong-case-for-indian-call-centers dept.



I think it makes a case for eliminating the PC outcome based education...

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  #3 (permalink)  
Old 12-09-2006, 06:12 PM
IMHO IIRC
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Default Re: Verizon can't do math, .002 cents vs. .002 dollars

In news:x3Aeh.409$Li6.394@trndny03,
Phillip Roncoroni <goodcowfilms@the.same.name.com> typed:
> http://science.slashdot.org/article..../12/09/0625245
> http://www.youtube.com/watch?v=Gp0HyxQv97Q&eurl=
>
> Verizon Can't Do Math
> Posted by ScuttleMonkey on Saturday December 09, @02:05AM
> from the makes-a-strong-case-for-indian-call-centers dept.
> Math It's funny. Laugh.
> Blogger George Vaccaro recently had a problem with his Verizon based on an
> unfortunate miscommunication of currency. The crux of the matter was that
> he was quoted .002 cents per kilobyte for data during a trip to Canada
> but was charged .002 dollars. Normally this would have been an easy fix,
> however several humorous calls later the Verizon reps still were unable
> to discern the difference between the two rates. You really have to hear
> it to believe it. Kudos George, you have the patience of a saint.
>
> --
>
> How would you have tried to explain this to them?
>
> I think I would've just said: (based on a $72 charge with 36000K usage,
> which should've been $0.72)
>
> I was quoted .002 cents per kilobyte. Go to calculator. 0.01 is one cent.
> 0.002 PER CENT, is:
>
> 0.01 * 0.002 = 0.00002 * 36000 = $0.72
>
> Class action lawsuit time?



Sounds like the reps, supervisor & manager did not want to be confused by
the facts once they made up their minds that the bill was correct.




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  #4 (permalink)  
Old 12-11-2006, 01:00 AM
Avi Goldstein
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Posts: n/a
Default Re: Verizon can't do math, .002 cents vs. .002 dollars

I really hope the BBB hears about this...

On 2006-12-09 08:51:09 -0600, "Phillip Roncoroni"
<goodcowfilms@the.same.name.com> said:

> http://science.slashdot.org/article..../12/09/0625245
> http://www.youtube.com/watch?v=Gp0HyxQv97Q&eurl=
>
> Verizon Can't Do Math
> Posted by ScuttleMonkey on Saturday December 09, @02:05AM
> from the makes-a-strong-case-for-indian-call-centers dept.
> Math It's funny. Laugh.
> Blogger George Vaccaro recently had a problem with his Verizon based on
> an unfortunate miscommunication of currency. The crux of the matter was
> that he was quoted .002 cents per kilobyte for data during a trip to
> Canada but was charged .002 dollars. Normally this would have been an
> easy fix, however several humorous calls later the Verizon reps still
> were unable to discern the difference between the two rates. You really
> have to hear it to believe it. Kudos George, you have the patience of a
> saint.
>
> --
>
> How would you have tried to explain this to them?
>
> I think I would've just said: (based on a $72 charge with 36000K usage,
> which should've been $0.72)
>
> I was quoted .002 cents per kilobyte. Go to calculator. 0.01 is one
> cent. 0.002 PER CENT, is:
>
> 0.01 * 0.002 = 0.00002 * 36000 = $0.72
>
> Class action lawsuit time?




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  #5 (permalink)  
Old 12-12-2006, 10:50 AM
Phillip Roncoroni
Guest
 
Posts: n/a
Default Re: Verizon can't do math, .002 cents vs. .002 dollars

"Evan Platt" <evan@theobvious.espphotography.com> wrote in message
news:tuern2lt9ikhaet272eb84qqc6rgcn2lkm@4ax.com...
> On Sat, 09 Dec 2006 14:51:09 GMT, "Phillip Roncoroni"
> <goodcowfilms@the.same.name.com> wrote:
>
>>http://science.slashdot.org/article..../12/09/0625245
>>http://www.youtube.com/watch?v=Gp0HyxQv97Q&eurl=
>>
>>Verizon Can't Do Math
>>Posted by ScuttleMonkey on Saturday December 09, @02:05AM
>>from the makes-a-strong-case-for-indian-call-centers dept.
>>Math It's funny. Laugh.
>>Blogger George Vaccaro recently had a problem with his Verizon based on an
>>unfortunate miscommunication of currency. The crux of the matter was that
>>he
>>was quoted .002 cents per kilobyte for data during a trip to Canada but
>>was
>>charged .002 dollars. Normally this would have been an easy fix, however
>>several humorous calls later the Verizon reps still were unable to discern
>>the difference between the two rates. You really have to hear it to
>>believe
>>it. Kudos George, you have the patience of a saint.
>>
>>--
>>
>>How would you have tried to explain this to them?
>>
>>I think I would've just said: (based on a $72 charge with 36000K usage,
>>which should've been $0.72)
>>
>>I was quoted .002 cents per kilobyte. Go to calculator. 0.01 is one cent.
>>0.002 PER CENT, is:
>>
>>0.01 * 0.002 = 0.00002 * 36000 = $0.72
>>
>>Class action lawsuit time?

>
> Unless he was quoted .002 cents in writing, doesn't matter.


If he was orally quoted .002 CENTS, and such a value was repeated orally
MULTIPLE time, by MULTIPLE reps, then his quote has to be honored.

--
goodcow
goodcowfilms.com
metalcowsolid.com



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