"Carl" <crothman@NOSPAMoptonline.net> wrote in
news:sN5ri.149$Cb4.16@newsfe12.lga:
>
> I own a retail business. I can tell you from nearly 30 years of
> experience that no matter what business model you choose, some person
> or persons, usually ones with no business ownership experience of
> their own, will take issue with your procedure(s) in place at your
> store and always "know" the "better way". Of course, what they're
> never aware of is that, in many cases, these procedures were
> instituted because a number of people complained that they weren't
> there before.
>
> Basically, I would say you should find more important things to
> concern yourself with, such as world peace, hunger, and human rights,
> than to overreact (which is clearly what you're doing) to such trivial
> shit.
>
>
>
Esmail Bonakdarian wrote:
> Nick Danger wrote:
>>
>> Here's what they need to do:
>> You walk into the store and go to a computer terminal. You enter all
>> the necessary information to identify yourself (which is probably
>> just your phone number if you're already a customer) and then enter
>> a description of your problem or question. If something is not clear
>> and you need a human, you click chat and you can have a text chat
>> with a person (probably in India). After the preliminaries are over,
>> then you get entered into a queue. If anonymity is important, a
>> machine can print a ticket with a number for you. Then when a Real
>> Live Human is available and your name is at the top of the list,
>> they call for you and when you get there, they already have your
>> name, account details, and a description of your problem, and they
>> can get down to real business immediately. If at any time you get
>> tired of the computer part of it, you can just click the appropriate
>> icon and go directly into the queue to talk with a human. There
>> might be some people who don't want to deal with a computer and
>> insist on doing the whole thing with a customer service rep, but I
>> think most people would be willing to do the preliminaries with the
>> computer to speed things up and eliminate misunderstandings.
>
> Please tell me this was tongue-in-cheek .. what you are describing in
> one of those horrible phone menu systems, implemented in a store with
> people present. How absurd is that?
>
> I have a simple question, it will take less time to be asked and
> answered than following any sort of script.
>
> Please tell me you were joking ..
Why is HIS idea of how verizon should run its business any less credible
than yours? Because it's not yours??? Do you not see the hypocrisy in your
rather self-important position? See my post, below for more on this.
Todd Allcock wrote:
> At 27 Jul 2007 22:49:31 +0000 Esmail Bonakdarian wrote:
>
>> I really dislike getting intercepted the moment I step into the store
>> by some sales drone "directing" me to where I need to go. (with the
>> emphasis in "directing" being telling me where to go).
>
>
> While I agree with you, I find it ironic that recently someone posted
> a rant in alt.cellular.cingular that he walked into an AT&T store and
> was offended that none of the employees greeted him or asked what he
> wanted until he approached them.
>
> I guess no one can please everyone!
>
>
Exactly. See my more lengthy post, below.
On 2007-07-29 12:21:59 -0700, "Carl" <crothman@NOSPAMoptonline.net> said:
> Basically, I would say you should find more important things to concern
> yourself with, such as world peace, hunger, and human rights, than to
> overreact (which is clearly what you're doing) to such trivial shit.
Amen! As if what was endlessly discussed was even worth mentioning....
It's amazing that such a trivial thread would last so long....
On 2007-07-29 12:44:21 -0700, Esmail <ebonak_XXX_@_hotmail.com> said:
> It's the same sort of thing that bothers me when the public follows
> their leaders,
> and the media senselessly into unnecessary wars without questioning if it
> makes sense. Oh, yes, sure, others much smarter have decided that's the way
> to do it, so it must be right. Sorry I even dared to raise questions with "the
> right way". We should all just blindly follow instructions given to us, no
> matter how silly they are.
You should have quit while you're behind - the more you post; the
sillier you appear to be...
What allegedly happened to you is an insignificant trifle - and, based
on the belligerant tone you keep showing; you probably showed the store
folks an "attitude" and they acted accordingly.
Most wounds in life are self-inflicted.....
Move on - surely this "event" isn't the focus of your life.....
Proconsul wrote:
>
> What allegedly happened to you is an insignificant trifle
who claimed otherwise? I simply expressed my frustration with the
irrational "requirements" made in a Verizon store and the rude
treatment I as a customer received. Nothing wrong with that at all.
It seems some agree, and others are making personal attacks for lack
of any substantial arguments justifying Verizon's way of treating
customers. Let's see .. the arguments so far have been: Verizon knows
best, I'm a moron, and (thanks to you) I'm silly... whoa .. what
masterful arguments! It's a regular brain trust on the attack.
You don't get credit for originality, but some partial credit for your
enthusiasm :-)
> - and, based
> on the belligerant tone you keep showing; you probably showed the store
> folks an "attitude" and they acted accordingly.
yeah, I'm sure anyone who questions the way things are has an "attitude"
to you. Let's just accept the way things are. I bet you would really
thrive in a dictatorship.
Evidence of the same mindset of those who no doubt thought African-Americans
had an attitude too when they didn't want to sit in the back of the
bus, or women who wanted to vote. I guess anyone who questions any
"rules" or "policies". Those uppity belligerent people. (While *not*
even close in significance to Verizon's idiocy, it's the *same* unquestioning
mindset that I find objectionable).
I didn't come here for an argument. I was curious to find out what
others thought and what their experiences where. Those of you who
responded in that spirit I've appreciated your posts.
> You should have quit while you're behind - the more you post; the
> sillier you appear to be...
Ouch, coming from you that really hurt. No really. I mean it. I'm
simply crushed.
On 2007-07-29 20:29:45 -0700, Esmail <ebonak-a-@t-hotmail.com> said:
> Proconsul wrote:
>>
>> What allegedly happened to you is an insignificant trifle
>
> who claimed otherwise? I simply expressed my frustration with the
> irrational "requirements" made in a Verizon store and the rude
> treatment I as a customer received. Nothing wrong with that at all.
>
> It seems some agree, and others are making personal attacks for lack
> of any substantial arguments justifying Verizon's way of treating
> customers. Let's see .. the arguments so far have been: Verizon knows
> best, I'm a moron, and (thanks to you) I'm silly... whoa .. what
> masterful arguments! It's a regular brain trust on the attack.
>
> You don't get credit for originality, but some partial credit for your
> enthusiasm :-)
>
>> - and, based on the belligerant tone you keep showing; you probably
>> showed the store folks an "attitude" and they acted accordingly.
>
> yeah, I'm sure anyone who questions the way things are has an "attitude"
> to you. Let's just accept the way things are. I bet you would really
> thrive in a dictatorship.
>
> Evidence of the same mindset of those who no doubt thought African-Americans
> had an attitude too when they didn't want to sit in the back of the
> bus, or women who wanted to vote. I guess anyone who questions any
> "rules" or "policies". Those uppity belligerent people. (While *not*
> even close in significance to Verizon's idiocy, it's the *same*
> unquestioning mindset that I find objectionable).
>
> I didn't come here for an argument. I was curious to find out what
> others thought and what their experiences where. Those of you who
> responded in that spirit I've appreciated your posts.
>
> > You should have quit while you're behind - the more you post; the
> > sillier you appear to be...
>
> Ouch, coming from you that really hurt. No really. I mean it. I'm
> simply crushed.
WOW!
See your doctor without delay - have your Lithium dosage adjusted......
Esmail wrote:
>
> Evidence of the same mindset of those who no doubt thought
> African-Americans had an attitude too when they didn't want to sit in
> the back of the bus, or women who wanted to vote.
Wait. Hold on. WOMEN have the right to vote now? Was that a Verizon
procedural error too? Damn, I'm never going to one of those stores again...
Carl wrote:
>
> Wait. Hold on. WOMEN have the right to vote now? Was that a Verizon
> procedural error too? Damn, I'm never going to one of those stores again...
> I didn't come here for an argument. I was curious to find out what
> others thought and what their experiences where. Those of you who
> responded in that spirit I've appreciated your posts.
>
And yet you argue.
Any supplier's point of presence is set up to deal with *most* of their
customers, not all of them. In fact, any coporation with a large enough
customer base should lose about 10% of their customers because they simply
cost to much to service.
Just look at how a Verizon store is set up. You need to hire people who will
work for the average hourly wage and train them. You can't pay them more
then the AT&T or Sprint store becacuse you may have to raise your prices.
Even if you do pay more you will still have retention problems because no
one is thinking that working in a Verizon store is a career.
You had a bad time. You came here and shared. Some did not agree with you.
Some did.
Bob
On 2007-07-30, Proconsul <proconsul@cox.net> wrote:
>> simply crushed.
>
> WOW!
>
> See your doctor without delay - have your Lithium dosage adjusted......
Come on, PC; when I said I was quitting VZW because they decided not to fix
their dropped call problem in Victorville, CA, you decided to lecture me
becauses I was obviously an idiot for expecting good coverage in the middle
of the desert.
Of course, I wasn't complaining about coverage so much as I was about the
network beraking where previously it had worked fine. In fact, I pointed out
that I thought VZW's High Desert coverage was actually quite good. Yet you
chose to belittle me anyhow.
Sometimes your lectures are warranted. Sometimes they're completely off-topic.
And the comments like the one quoted above just make you sound like a complete
ass.
>
> However ..have you been in a Verizon store recently? I am not trying to
> be cheeky, but they are not simply asking "do you need any help" .. lots
> of places do that, and I have no problem with that. That makes sense,
> and you
> are right, indicates interest in my business, and I'm quite ok with that.
>
> Verizon doesn't ask if you need help, they ask "what is your business
> here?" (though they phrase it differently). If you have been to a
> verizon store, you will know that it is impossible to say anything
> non-committal and get in as they will insist on an answer. *That* is
> what I find intrusive and pushy and what I dislike about setting foot
> into their store. It taints the otherwise strongly positive view I have
> of them.
>
> It is *quite* different from someone asking if I need help.
Try the Verizon store in Brownsville, TX. I walked in for a battery. No
one accosted me. I was waiting for the busy tech guy and he peered over
the shoulder of the guy he was helping to ask me what I needed. When I
said a battery, he told me to go to the sales counter. The clerk there
found one for me. He put it in my phone. I paid for it and left. Total
time in the store 8 minutes.
--
Janet Wilder
Bad spelling. Bad punctuation
Good Friends. Good Life
Janet Wilder wrote:
>
> Try the Verizon store in Brownsville, TX. I walked in for a battery. No
> one accosted me. I was waiting for the busy tech guy and he peered over
> the shoulder of the guy he was helping to ask me what I needed. When I
> said a battery, he told me to go to the sales counter. The clerk there
> found one for me. He put it in my phone. I paid for it and left. Total
> time in the store 8 minutes.
Bill Kearney wrote:
>>> Please tell me you were joking ..
>> No, I wasn't joking.
>
> Oh man, that's just sad. For a transaction like this? In a retail store?
> No thanks.
Exactly what I was trying to say too.
> He tried the "hitting zero option" and got a rude response. READING threads
> works wonders.
Once again, thank you for getting it. I just have to wonder about
those who post without bothering to read the information provided.
I hate to go into a cell phone store for any reason.
"Just another customer" <happycustomer@nottelling.com> wrote in message
news:j4pna3pmv389d2h5hea1gorj2e0p4tg4fh@4ax.com...
> On Fri, 27 Jul 2007 22:49:31 GMT, Esmail Bonakdarian
> <ebonak-a-@t-hotmail.com> wrote:
>
> >Does anyone else really dislike going into the Verizon stores?
>
> Nope. Don't mind at all. See my post on how I hate Stinkular/AT&T
> stores.
>
> >I really dislike getting intercepted the moment I step into the store
> >by some sales drone "directing" me to where I need to go. (with the
> >emphasis in "directing" being telling me where to go).
>
> Better than not caring about you, waiting for over an hour, and then
> finding out what you wanted they couldn't do and you had to call a
> special number (not *611) to do what you needed to do (exchange a
> phone - which Verizon does at their store!)
>
> >I like to go into a store, and if I need help ask for it. Otherwise
> >I don't want to be bothered.
>
> Then I guess you don't like department stores, car dealerships, or sit
> down restaurants where you actually deal with (gasp!) people!
>
> >Today it was even worse than usual. I walked in and this woman came up
> >to me and asked me what I wanted. I said I wanted to talk to someone
> >briefly about what was involved in changing my number since I was
> >moving to a different part of the country, but keeping my Verizon
> >mobile. She directed me to a video kiosk so that I could enter my phone
> >number and god knows what else.
>
> To put you in the wait queue and to see the proper person. Again,
> directing you to the right person, rather than waiting over an hour to
> see someone.
>
> >I just wanted to ask a simple question, not play mickey mouse games
> >with filling out information etc which would take longer than getting
> >my question asked and answered. She told me in a rather rudely tone
> >"I am telling you what you have to do" at which point had to laugh
> >since I consider myself the customer, and the employees there to provide
> >a service. Clearly, she had it backwards as far as I am concerned. She
> >then continued to talk to the next customer and ignore me.
>
> >I just walked up to the customer counter, stood briefly in line, asked
> >my question, got it answered (?) and left.
>
> Which counter? The one in the front (sales), or the one in the back
> (technical) ?
>
> >I find this whole procedure absurd. I'm happy to jump through hoops
> >and provide information etc *if* there is a rational reason for it, but
> >not if there isn't. Clearly, to ask a brief question does not require
> >any of this.
>
> Not that bad at all, considering the crap I get with their
> competition, who really doesn't care about customer service.
>
> >If Verizon's network wasn't so good, and their phone support also (in
> >my experience), I would be tempted to ditch the service just based on
> >having had very poor experiences in these stores.
>
> Go to a reseller store. Then you'll find out how bad they are. I
> always go to a corporate store.
>
> >I guess in the future I will rely on their *611 service.
>
> You get 50% of your questions answered wrong, or they just don't know
> or don't care. But that could probably be true at the regular store
> too. I called *611 to straighten out a billing problem. They did, but
> it took a WEEK to get it fixed.
>
> >I really only walked in because I happened to be in the
> >neighborhood. I truly find this "intercepting customers at the door"
> >incredibly annoying and intrusive. Anyone else bothered by this?
>
> Its standard operating procedure at all stores. Better than being
> ignored and waiting to be waited on. Sounds like you would like
> Stinkular / AT&T better.
>
> >To make us fill out additional information at some kiosk before
> >we can talk to anyone is totally silly.
>
> Again, directing you to the right place, and wait your turn in line.
>
> Sorry, I guess you don't like people very well. Stay away from places
> where you need to see people. Sounds like you sit at your computer
> hours upon hours a day, thinking the rest of the world interacts the
> same way a computer would.
>
> (sigh). Thank goodness I got out of the customer service kind of work
> so I wouldn't have to deal with morons like this guy.
>
On 2007-07-30 17:57:41 -0400, Steve Sobol <sjsobol@JustThe.net> said:
> On 2007-07-30, Proconsul <proconsul@cox.net> wrote:
>
>>> simply crushed.
>>
>> WOW!
>>
>> See your doctor without delay - have your Lithium dosage adjusted......
>
> Come on, PC; when I said I was quitting VZW because they decided not to fix
> their dropped call problem in Victorville, CA, you decided to lecture me
> becauses I was obviously an idiot for expecting good coverage in the middle
> of the desert.
>
> Of course, I wasn't complaining about coverage so much as I was about the
> network beraking where previously it had worked fine. In fact, I pointed out
> that I thought VZW's High Desert coverage was actually quite good. Yet you
> chose to belittle me anyhow.
>
> Sometimes your lectures are warranted. Sometimes they're completely off-topic.
> And the comments like the one quoted above just make you sound like a complete
> ass.
You seem to enjoy taking whacks at me for little or no reason - says
more about you than it does about me......
Your assertions above in re what I may have said in conversation with
you are less than accurate. Is that polite enough for you?.....
I've not "commented" on some of your posts that were flagrantly more
"ass-like" than mine.
I decided to just not bother you - why not return the favor?....
The original poster has wasted about ten years worth of bandwidth on an
insignificant trifle - as others have also pointed out. After quite a
while; I decided to "call him", again as others had done.
This venue, like most others on Usenet is about 99% irrelevant - in
this particular group it's more like 99.999999%
I'd appreciate useful info and technical talk - not this endless
whining over nothing......accompanied by a very large dose of
"attitude".....
Now, may I suggest again, respectfully - let's be friends and ignore
one another....
On 2007-08-08, Proconsul <proconsul@cox.net> wrote:
> Your assertions above in re what I may have said in conversation with
> you are less than accurate. Is that polite enough for you?.....
Polite, sure, but you're still wrong. The conversation in question
happened, it's hopefully still archived on Google Groups (they had some
issues with archived Usenet posts over the past week or two), and I've even
posted a stevesobol.com shortcut to the thread in question.
> I've not "commented" on some of your posts that were flagrantly more
> "ass-like" than mine.
To whom, other than Larry after his anti-Semitic diatribes? To you? I don't
recall reacting like that to you. Which is not to say that I didn't; I just
don't remember doing it.
> The original poster has wasted about ten years worth of bandwidth on an
> insignificant trifle
My point was, many of the things you call "insignificant trifles" are. But
perhaps not all of them. There are some times when you're way off base.
Re: Verizon stores ... bleeech! 
Linear Mode
