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  #1 (permalink)  
Old 12-08-2006, 02:42 AM
tasa
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Posts: n/a
Default VZW and LG no longer supporting Macs

Within the past two weeks I purchased an LG8500(Chocolate) and an LG8600
for use by me and my son. Both phones have problems with the mp3 file
transfer process from desktop to card to phone (it can be done, and we
are doing it, but you get duplicate files, one of which is not playable
and even freezes the phone).

I first tried to solve the problem by consulting the Mobiledia and
Howard LG forums, and discovered that other Mac users were having the
same problem; then I talked to the tech support at my VZW store. They
were totally stumped and referred me to VZW tech support, which I called
today. The first person I talked to didn't know how to fix the problem,
so I was referred to a higher level on the tech support chain. I was
then informed by that person that *none* of their tech people could help
as they were not trained to deal with Macs, and that I probably knew
more than they did. I asked when that happened, and was told that they
have not supported Macs for about a year. I was shocked and, to say the
least, not happy!

The tech rep then connected me with LG; a very snotty person informed me
that none of their phones are designed to work with Macs, and that my
only option was to return the phone(s) for a refund.

I expressed my dismay to this person and asked if they were no longer
interested in doing business with Mac users. She restated that they
didn't support Macs - this person really did not care. I pointed out the
obvious - that by not designing their new phones and software to be
compatible with Macs that they were, indeed,, telling Mac users they
don't care about our business. She couldn't have cared less.

I was so mad that I just thanked the VZW rep, who had stayed on the line
(and who was, by the way, very apologetic and as helpful as she could
be, given the circumstances) and hung up. I called VZW again to file a
formal complaint; the response was "well, you can return the phone."
When I asked what was going to happen to my complaint, I was told that
it would just be noted on my file, so I asked to speak to a supervisor,
who called me back in 10 minutes. I was once again told the same story -
that none of VZW's phones are meant to be used with Macs and that I
could just return the phone. I told her that none of the literature
stated it could not be used with Macs, none of the store personnel knew
that Macs were no longer supported, etc. etc., and that I believe this
is misleading if not false advertising, and that I intend to file
complaints with whichever federal agency it is appropriate (will do that
tomorrow).

Since my local store people had been so helpful I called the store and
got ahold of one of the tech people (who knows me by now!) and told him
about what had happened. He was floored and told me that most of the
people who work in the store are Mac users and will be very unhappy to
find about this. He is going to send emails to all store personnel
informing them about VZW's stated position.

I should note here that I have been using a Samsung SCHa960 for the past
year and have been having no difficulties transferring mp3's from my Mac
via the card reader; playback has been fine, too, and no duplicate lists
have been created. I wanted the Chocolate because I listen to both
recorded books and music, and wanted to be able to create playlists. I
don't want to buy an iPod, either! (too many things to carry) This
looked like a good solution. Hah!

I hope this will be a clarion call to all Mac users, in particular, to
raise what-for with VZW (LG); I think this should also be a cautionary
tale for all VZW users about the direction VZW is going.

I have been a faithful - and, for the most part - satisfied VZW
customers for over 15 years and have even convinced my extended family
to hook up woth VZW.

I don't yet know what I'm going to do with the phone. I've figured out
work-arounds for the problems, and on the 8600 we've figured out how to
delete the duplicate, non-playable files (can't seem to do it on the
Chocolate). I would switch to that from the Chocolate but the process
for moving songs onto the Playlists on the 8600 is very inefficient
compared to the Chocolate, which my 20-yr old son doesn't care about.

So, once again, buyer beware. I hope if enough people raise a ruckus it
will make VZW reconsider it's position. I stilll find that they have the
best reception everywhere I go (plus I have a new 2-yr contract).

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  #2 (permalink)  
Old 12-08-2006, 03:14 AM
max@dontspam.me
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs

On Fri, 08 Dec 2006 03:42:50 GMT, tasa <tasa_news@earthlink.net>
graced this newsgroup with:

<snip>

>
>I hope this will be a clarion call to all Mac users, in particular, to
>raise what-for with VZW (LG); I think this should also be a cautionary
>tale for all VZW users about the direction VZW is going.


...how are you going to "raise what for" with three people? That's not
even considered a "mini mob"



<ducking and running>


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  #3 (permalink)  
Old 12-08-2006, 04:35 AM
tasa
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs

Gee, aren't you cute and so original with your anti-Mac "humor".

You won't think it's so funny when VZW gores your ox.

max@dontspam.me wrote:
> On Fri, 08 Dec 2006 03:42:50 GMT, tasa <tasa_news@earthlink.net>
> graced this newsgroup with:
>
> <snip>
>
>>I hope this will be a clarion call to all Mac users, in particular, to
>>raise what-for with VZW (LG); I think this should also be a cautionary
>>tale for all VZW users about the direction VZW is going.

>
>
> ..how are you going to "raise what for" with three people? That's not
> even considered a "mini mob"
>
>
>
> <ducking and running>
>


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  #4 (permalink)  
Old 12-08-2006, 10:23 AM
Elector
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs


"tasa" <tasa_news@earthlink.net> wrote in message
news:JQ6eh.8270$ql2.5990@newsread3.news.pas.earthl ink.net...
> Gee, aren't you cute and so original with your anti-Mac "humor".
>
> You won't think it's so funny when VZW gores your ox.
>


Who cares? Really. You bought a cell phone and it doesn't work with a
Apple Mac, big deal. You should have read the specs on the carton and
it would have told you in all likelihood it was not mac compatible.

More folks than not use Windows, based PC's. So a cell phone
manufacturer should make the phones compatible with all systems? No I
don't think so. Just do as they said at Verizon: "Return the Phones"

And for the record, I don't like Mac's and I can get one for free at
work. More stable? Possibly. Not Prone to virus infections?
Documented. But the choice is like most people mine to make.

Elector



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  #5 (permalink)  
Old 12-08-2006, 09:12 PM
tasa
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs

1) There are no system specs on any of the packaging or in the
literature that came with the phone.

2) The user's manual specifically says that you can play wma's or mp3's
on the Chocolate.

As to this ridiculous thing about Macs vs Windows, what's your point? I
thought this was a Verizon newsgroup, not a "let's bash Macs" newsgroup.

Since Macs and Windows are the two main operating systems on the market,
and the Mac market is growing faster than ever, seems like good
marketing sense to design phones to work with both.

Really. Grow up.

Elector wrote:
> "tasa" <tasa_news@earthlink.net> wrote in message
> news:JQ6eh.8270$ql2.5990@newsread3.news.pas.earthl ink.net...
>
>>Gee, aren't you cute and so original with your anti-Mac "humor".
>>
>>You won't think it's so funny when VZW gores your ox.
>>

>
>
> Who cares? Really. You bought a cell phone and it doesn't work with a
> Apple Mac, big deal. You should have read the specs on the carton and
> it would have told you in all likelihood it was not mac compatible.
>
> More folks than not use Windows, based PC's. So a cell phone
> manufacturer should make the phones compatible with all systems? No I
> don't think so. Just do as they said at Verizon: "Return the Phones"
>
> And for the record, I don't like Mac's and I can get one for free at
> work. More stable? Possibly. Not Prone to virus infections?
> Documented. But the choice is like most people mine to make.
>
> Elector
>
>


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  #6 (permalink)  
Old 12-09-2006, 02:56 AM
Robert Coe
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs

On Fri, 08 Dec 2006 03:42:50 GMT, tasa <tasa_news@earthlink.net> wrote:
: Within the past two weeks I purchased an LG8500(Chocolate) and an LG8600
: for use by me and my son. Both phones have problems ...
:
: I ... discovered that other Mac users were having the same problem; ...
: I ... was told that they have not supported Macs for about a year. I was
: shocked ...
:
: The tech rep then connected me with LG; a very snotty person informed me
: that none of their phones are designed to work with Macs, ...
:
: I expressed my dismay to this person and asked if they were no longer
: interested in doing business with Mac users. She restated that they
: didn't support Macs ...
:
: I was so mad that I just thanked the VZW rep, ...
: I called VZW again to file a formal complaint; ...
: When I asked what was going to happen to my complaint, I was told that
: it would just be noted on my file, so I asked to speak to a supervisor,
: who called me back in 10 minutes. I was once again told the same story -
: that none of VZW's phones are meant to be used with Macs and that I
: could just return the phone. I told her that none of the literature
: stated it could not be used with Macs, none of the store personnel knew
: that Macs were no longer supported, etc. etc., and that I believe this
: is misleading if not false advertising, and that I intend to file
: complaints with whichever federal agency it is appropriate (will do that
: tomorrow). ...
:
: I hope this will be a clarion call to all Mac users, ...
:
: So, once again, buyer beware. I hope if enough people raise a ruckus it
: will make VZW reconsider it's [sic] position. I...

Shocking! Appalling!! I understand they also don't support the Apple II, the
Lisa, the TRS-80, the CDC 6600, the Univac 1108, or even the DEC PDP-11. Why
don't you write to your congressman? Maybe you can get Verizon's officers and
directors hauled before a tribunal and compelled to confess the error of their
ways. A National Boycott might also be in order.

Alternatively, you could (I suppose) just get a life.

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  #7 (permalink)  
Old 12-09-2006, 12:52 PM
Elector
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs


"Robert Coe" <bob@1776.COM> wrote in message
news:gkbkn2hn5svru79tq5ahp27lt7pag2d057@4ax.com...
<snip>
> Shocking! Appalling!! I understand they also don't support the Apple
> II, the
> Lisa, the TRS-80, the CDC 6600, the Univac 1108, or even the DEC
> PDP-11. Why
> don't you write to your congressman? Maybe you can get Verizon's
> officers and
> directors hauled before a tribunal and compelled to confess the
> error of their
> ways. A National Boycott might also be in order.
>
> Alternatively, you could (I suppose) just get a life.


I could not agree with your statement more. it would seem Tasa has a
problem because he/she bought a Mac and now wants to do the old defend
it to the death for his/her bad decision.

Hell you buy a phone to make phone calls, not to make games and music.
it is funny that most if not all the cell phone companies want folks
to play music and videos and forget the primary use for the phone.

Elector



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  #8 (permalink)  
Old 12-09-2006, 12:56 PM
Elector
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs


"tasa" <tasa_news@earthlink.net> wrote in message
news:wrleh.8975$1s6.6283@newsread2.news.pas.earthl ink.net...
> 1) There are no system specs on any of the packaging or in the
> literature that came with the phone.
>
> 2) The user's manual specifically says that you can play wma's or
> mp3's on the Chocolate.
>
> As to this ridiculous thing about Macs vs Windows, what's your
> point? I thought this was a Verizon newsgroup, not a "let's bash
> Macs" newsgroup.
>
> Since Macs and Windows are the two main operating systems on the
> market, and the Mac market is growing faster than ever, seems like
> good marketing sense to design phones to work with both.
>
> Really. Grow up.
>


I would say to take your own advice. "Grow Up" its a cell phone which
primary purpose is to make and receive telephone calls. So you bought
the wrong computer and now your crying because the companies don't
make them Mac compatible. Big deal. You were given the choice of
returning the phones. So return them and buy another big music and
video phone that may work on the Mac.

Oh by the way your whine about the compatibility of the phones with a
Mac was the basis of the reply. You don't like the reply. Tough.

Elector



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  #9 (permalink)  
Old 12-10-2006, 05:29 PM
sd
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs

In article <wrleh.8975$1s6.6283@newsread2.news.pas.earthlink. net>,
tasa <tasa_news@earthlink.net> wrote:

> Since Macs and Windows are the two main operating systems on the market,
> and the Mac market is growing faster than ever, seems like good
> marketing sense to design phones to work with both.


It may seem like good _marketing_ sense, but apparently LG has
decided it does not make good _economic_ sense. Frankly, I can't
blame a cell-phone manufacturer for putting its resources into an OS
that holds 3/4 of the market (I know Windows holds more in total,
but I also know there is a fair number of Win98 and WinME and
server-class boxes out there which will never be candidates for
syncing to a cell phone).

I'm not a Mac-basher, either. It's _my_ computer of choice. I'm just
aware that, even with a relatively fast rate of increasing market
share, Mac OS holds only a tiny fraction of the market. I had to buy
third-party software to sync my Nokia with my Mac (iSync is not
supported on that model). I _did_ search the Internet to see what
kind of Mac support there was before I bought my phone. If you
choose to return the phones, I'd do a little shopping on-line before
choosing another brand.

You might want to use your favorite search engine to look for the
phrase chocolate "os x" and see what comes up. There may be a
relatively easy way to do this.

sd

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  #10 (permalink)  
Old 12-10-2006, 07:22 PM
ru2b12
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs

We Mac user's can only hope that Apples rumored phone offering is up to
snuff if and should it ever see the light of day there are 2 things we
can count on, OSX integration and style! :-)

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  #11 (permalink)  
Old 12-11-2006, 06:13 PM
Joshua Baker-LePain
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs

On 2006-12-10, ru2b12 <ru2b12@nomayo.com> wrote:
> We Mac user's can only hope that Apples rumored phone offering is up to
> snuff if and should it ever see the light of day there are 2 things we
> can count on, OSX integration and style! :-)


And a 3rd thing -- it being absurdly overpriced.

--
Joshua "hates both Windows and MacOS and uses neither" Baker-LePain
Department of Biomedical Engineering
Duke University

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  #12 (permalink)  
Old 12-11-2006, 07:50 PM
Isaiah Beard
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs

tasa wrote:
> Within the past two weeks I purchased an LG8500(Chocolate) and an LG8600
> for use by me and my son. Both phones have problems with the mp3 file
> transfer process from desktop to card to phone (it can be done, and we
> are doing it, but you get duplicate files, one of which is not playable
> and even freezes the phone).


The problem, incidentally, is your Mac and NOT the Phone. No, really, I
deal with Macs all the time in a cross-platform environment, and this
problem is a constant. The Macintosh Journaled File System inserts
index files for every *actual* file that is has to work with on a FAT32
drive. Incidentally, these index files only contain a couple of bytes
of header data, and are largely named EXACTLY the same as the file they
are supposed to mirror. This is why your LG Chocolate phone is seeing
two files, one of which it can't play: it's listing both the mp3 files
(which SHOULD be there) and the index file (which SHOULDN'T be there,
and if Apple new how to properly manage removable file system, wouldn't
NEED to be there).

The only solution is to connect the phone to a PC and delete the index
files. Or, somehow convince Apple to make OS X manage FAT32 file
systems the way every other operating system in the world does
(including linux and non-Apple flavors of UNIX).


> The tech rep then connected me with LG; a very snotty person informed me
> that none of their phones are designed to work with Macs, and that my
> only option was to return the phone(s) for a refund.


That seems like quite an honorable and proper response to me.

> I expressed my dismay to this person and asked if they were no longer
> interested in doing business with Mac users. She restated that they
> didn't support Macs - this person really did not care. I pointed out the
> obvious - that by not designing their new phones and software to be
> compatible with Macs that they were, indeed,, telling Mac users they
> don't care about our business. She couldn't have cared less.


The simple fact is, you cannot compel a corporation to accommodate
everyone, your righteous indignation notwithstanding. It's the
equivalent of you buying a hydrogen fuel-cell car, pulling into a gas
station and then throwing a tantrum because gosh-darnit, they don't
happen to carry hydrogen. Yes yes, we applaud your smug sense of
superiority and your ability to buck the trend and think different. But
that doesn't mean that everyone must make special accommodations for
oh-so-special you.

Frankly, Apple has had since 1977 to develop a computer that can take
over the Microsoft dominated market. alleged monopoly notwithstanding,
people WANT an alternative to Windows, now more than ever. Sadly, Apple
can't seem to take advantage of this for some reason, and they remain a
distant second.

Buy a Hydrogen car, expect to have to figure how to fuel it. Buy a Mac,
expect incompatibility issues. That's just the way it is.


> So, once again, buyer beware.


Yes! Don't buy a Mac. Or better yet , buy a Windows or Linux
machine, and with the money you save over the Mac sticker price, buy an
iPod AND a cell phone.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

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  #13 (permalink)  
Old 12-11-2006, 08:03 PM
Isaiah Beard
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs

Joshua Baker-LePain wrote:
> On 2006-12-10, ru2b12 <ru2b12@nomayo.com> wrote:
>> We Mac user's can only hope that Apples rumored phone offering is up to
>> snuff if and should it ever see the light of day there are 2 things we
>> can count on, OSX integration and style! :-)

>
> And a 3rd thing -- it being absurdly overpriced.


AND replaced with something new every three months, completely
obsoleting the previous models.

Don't get me wrong, I USE Apple products (including OS X computers at
work) and even have my own 60GB video iPod. However, i DO issues with
the "Cult of Mac" and their snobbishness, and the culture at Apple
itself. I think despite their belief that Macs should be everywhere, it
is their elitist mentality that PREVENTS that from happening.



--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

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  #14 (permalink)  
Old 12-11-2006, 09:50 PM
ru2b12
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs

In article <12nrhtgd7c3ka7b@corp.supernews.com>,
Isaiah Beard <sacredpoet@sacredpoet.com> wrote:

> Joshua Baker-LePain wrote:
> > On 2006-12-10, ru2b12 <ru2b12@nomayo.com> wrote:
> >> We Mac user's can only hope that Apples rumored phone offering is up to
> >> snuff if and should it ever see the light of day there are 2 things we
> >> can count on, OSX integration and style! :-)

> >
> > And a 3rd thing -- it being absurdly overpriced.


No doubt though no more expensive than the sonyericsson models.
I expect apple will eventually price them as they do all of their
product lines... good, better & best!

>
> AND replaced with something new every three months, completely
> obsoleting the previous models.


Sickening isn't it?
This is why i have not yet made the jump to the Intel machine,
Let em' get all the kinks out, the real deal ( a solid machine) is still
coming.
Of course this is likely due to apple trying to keep step with the PC
manufacturer's as they are all grabbing at the same chips now.

>
> Don't get me wrong, I USE Apple products (including OS X computers at
> work) and even have my own 60GB video iPod. However, i DO issues with
> the "Cult of Mac" and their snobbishness, and the culture at Apple
> itself. I think despite their belief that Macs should be everywhere, it
> is their elitist mentality that PREVENTS that from happening.


If they keep going the way they are (quality control) it won't happen.
The one thing you could always count on with apple was
equal parts style & quality, now with so many revisions to the product
line it appears that quality has slipped a little.
Still, trust they will come through this Intel transition with flying
colors... though our feathers may be ruffled a bit. ;-)

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  #15 (permalink)  
Old 12-12-2006, 02:29 AM
Michael Wise
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs

In article <slrnenrbds.oj8.jlb17@chaos.egr.duke.edu>,
Joshua Baker-LePain <jlb17@begone.spam.duke.edu> wrote:

> On 2006-12-10, ru2b12 <ru2b12@nomayo.com> wrote:
> > We Mac user's can only hope that Apples rumored phone offering is up to
> > snuff if and should it ever see the light of day there are 2 things we
> > can count on, OSX integration and style! :-)

>
> And a 3rd thing -- it being absurdly overpriced.



Joshua; 1988 just called...they want their argument back.


--Mike

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  #16 (permalink)  
Old 12-12-2006, 10:38 PM
tasa
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs/a small mea culpa but not completely!

I really, really, really was not trying to start a Mac vs Windows war
here!!!!!!! Geez! I personally do not care what type of OS you use as
long as it works for you!!!!! It's just a computer!

I will say mea culpa on one account - I did not realize when I wrote
the first post that it was a MacOS problem, as it was stated to me by
both Verizon and LG that they (not Mac) had made the decision not to
support interfacing w/Macs. I have since learned from some very
informative, constructive responses on a couple of mobile phone forums
the basis of the problem, which is indeed Mac based. For some lucky
reason this problem never arose when I was transferring files to a card
for use on my Samsung for the past year.

HOWEVER! Both Verizon and LG also told me that the Chocolate was
designed to only play WMA format. But look at all the advertising, the
specs on Verizon's website, and the specs on LG's own website and the
documentation that comes with the phone, and all say that it can play
both WMA and mp3; no system requirements are stated. I did do my
research, which does absolutely no good if even the company which made
the phone doesn't know what it's supposed to do. In fact, the Chocolate
does play mp3's, and there is a work-around for removing the duplicate
files created by the Apple OS. I'm learning how to do that and my phone
is working just fine.

As to it being "just a phone", I think it is consumer-friendly to try
to combine functions into one unit - who wants to carry around a
suitcase full of electronics equipment? By the way, I'm a woman and
carry a purse so at least I have something to carry stuff in, but I
can't imagine why men wouldn't want to consolidate as much as possible,
too, since you (and I'll guess most of the posters here are men(?))
only have pockets.

False advertising, poorly-informed company personnel and poor business
practice should concern any/all consumers.

And by the way, my Chocolate only cost me $50.00. Verizon gave me a $50
rebate.

As to Apple's rumored phone, I will be interested to see if they
restrict any music player to downloaded iTunes bought from them.


Isaiah Beard wrote:
> Joshua Baker-LePain wrote:
> > On 2006-12-10, ru2b12 <ru2b12@nomayo.com> wrote:
> >> We Mac user's can only hope that Apples rumored phone offering is up to
> >> snuff if and should it ever see the light of day there are 2 things we
> >> can count on, OSX integration and style! :-)

> >
> > And a 3rd thing -- it being absurdly overpriced.

>
> AND replaced with something new every three months, completely
> obsoleting the previous models.
>
> Don't get me wrong, I USE Apple products (including OS X computers at
> work) and even have my own 60GB video iPod. However, i DO issues with
> the "Cult of Mac" and their snobbishness, and the culture at Apple
> itself. I think despite their belief that Macs should be everywhere, it
> is their elitist mentality that PREVENTS that from happening.
>
>
>
> --
> E-mail fudged to thwart spammers.
> Transpose the c's and a's in my e-mail address to reply.



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  #17 (permalink)  
Old 12-12-2006, 11:17 PM
sd
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs

In article <12nrhtgd7c3ka7b@corp.supernews.com>,
Isaiah Beard <sacredpoet@sacredpoet.com> wrote:

> Joshua Baker-LePain wrote:
> > On 2006-12-10, ru2b12 <ru2b12@nomayo.com> wrote:
> >> We Mac user's can only hope that Apples rumored phone offering is up to
> >> snuff if and should it ever see the light of day there are 2 things we
> >> can count on, OSX integration and style! :-)

> >
> > And a 3rd thing -- it being absurdly overpriced.

>
> AND replaced with something new every three months, completely
> obsoleting the previous models.


Well, thank goodness the Wintel world never does anything like that.
Remember VESA? Microchannel? More recently, Zune (which manages not
to play any previous "Windows-compatible" format)?

> Don't get me wrong, I USE Apple products (including OS X computers at
> work) and even have my own 60GB video iPod. However, i DO issues with
> the "Cult of Mac" and their snobbishness, and the culture at Apple
> itself. I think despite their belief that Macs should be everywhere, it
> is their elitist mentality that PREVENTS that from happening.


I guess I don't see any more of that "Cult" or their alleged
snobbishness than I see long-obsolete comments like Joshua's or
comments from fanboys along the lines of "Well, if you bought a
_real_ computer..." (usually uttered between breaks in updating
anti-malware software or reinstalling Windows to fix another
corrupted hard drive).

I just know that, as a user of a "minority platform", I made my
choice. As with any choice, there's a price. If I have to fiddle
more with my phone or do some research before I buy it, so be it.
VZW offering to let the OP return the phone is a generous gesture on
their part. Sounds to me like she should take them up on it.

sd

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  #18 (permalink)  
Old 12-12-2006, 11:30 PM
sd
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs/a small mea culpa but not completely!

In article <1165966717.238724.54090@16g2000cwy.googlegroups.c om>,
"tasa" <tasa_news@earthlink.net> wrote:

> I really, really, really was not trying to start a Mac vs Windows war
> here!!!!!!! Geez! I personally do not care what type of OS you use as
> long as it works for you!!!!! It's just a computer!
> [snip]
>
> HOWEVER! Both Verizon and LG also told me that the Chocolate was
> designed to only play WMA format. But look at all the advertising, the
> specs on Verizon's website, and the specs on LG's own website and the
> documentation that comes with the phone, and all say that it can play
> both WMA and mp3; no system requirements are stated. I did do my
> research, which does absolutely no good if even the company which made
> the phone doesn't know what it's supposed to do. In fact, the Chocolate
> does play mp3's, and there is a work-around for removing the duplicate
> files created by the Apple OS. I'm learning how to do that and my phone
> is working just fine.


I'm glad to hear there was a happy ending that involved keeping the
phone you wanted. My apologies for intimating that you didn't do any
research -- obviously Verizon wasn't exactly forthcoming on all the
details.

> [more snips]
>
> False advertising, poorly-informed company personnel and poor business
> practice should concern any/all consumers.


Agreed. I think one reason people jumped at your original post is
that very often, folks buy first and ask the critical questions
later. Their false expectations and poorly-informed purchases then
fuel a "why do they do this -- it's so wrong" message. And MCIBTYC
wars engage a lot of people. "-)

sd

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  #19 (permalink)  
Old 12-20-2006, 02:39 AM
Isaiah Beard
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs/a small mea culpa but notcompletely!

tasa wrote:

> I will say mea culpa on one account - I did not realize when I wrote
> the first post that it was a MacOS problem, as it was stated to me by
> both Verizon and LG that they (not Mac) had made the decision not to
> support interfacing w/Macs.


Well they were right in a way. "Supporting" Macs in this sense means
having to accommodate an anomalous way of organizing files. Apple does
not consider this a bug; merely a feature... annoying as that "feature"
is when in a cross-platform environment. And choosing not to make up
for OS X's idiosyncrasies means not supporting the Mac interface.




--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

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  #20 (permalink)  
Old 12-20-2006, 02:44 AM
Isaiah Beard
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Posts: n/a
Default Re: VZW and LG no longer supporting Macs

sd wrote:
> In article <12nrhtgd7c3ka7b@corp.supernews.com>,
> Isaiah Beard <sacredpoet@sacredpoet.com> wrote:
>
>> Joshua Baker-LePain wrote:
>>> On 2006-12-10, ru2b12 <ru2b12@nomayo.com> wrote:
>>>> We Mac user's can only hope that Apples rumored phone offering is up to
>>>> snuff if and should it ever see the light of day there are 2 things we
>>>> can count on, OSX integration and style! :-)
>>> And a 3rd thing -- it being absurdly overpriced.

>> AND replaced with something new every three months, completely
>> obsoleting the previous models.

>
> Well, thank goodness the Wintel world never does anything like that.
> Remember VESA? Microchannel?


Neither of which were Wintel. Those were attempts at making proprietary
closed architectures, by companies who tried to do what Apple is doing.
Thankfully, they've mostly learned from their mistakes.


> More recently, Zune


Not a computer platform. If you're going to make an argument, at least
compare apples to apples (no pun intended).

>> Don't get me wrong, I USE Apple products (including OS X computers at
>> work) and even have my own 60GB video iPod. However, i DO issues with
>> the "Cult of Mac" and their snobbishness, and the culture at Apple
>> itself. I think despite their belief that Macs should be everywhere, it
>> is their elitist mentality that PREVENTS that from happening.

>
> I guess I don't see any more of that "Cult" or their alleged
> snobbishness than I see long-obsolete comments like Joshua's or
> comments from fanboys along the lines of "Well, if you bought a
> _real_ computer..." (usually uttered between breaks in updating
> anti-malware software or reinstalling Windows to fix another
> corrupted hard drive).


Pot, Kettle, Black, eh?


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

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  #21 (permalink)  
Old 12-25-2006, 11:52 PM
tasa
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs/a small mea culpa but notcompletely!

I've received a great deal of feedback on this since originally posting
here and on Mobiledia and HowardForums, and I've come to the conclusion
that the base problem lies with LG, and is compounded by Verizon not
bothering to acknowledge the Mac market in training it's tech support.

First of all, since I used a Samsung a960 for a year with no file
duplication problems, using the same iBook and same version of OSX,
there is obviously a way for manufacturers to overcome this problem; LG
chose not to do so.

Secondly, the LG rep I spoke with obviously did not even know what her
own company's phones can do, since she swore the 8500 would not sync
with the macOS and the 8500 would not play mp3s - both completely wrong.

I have also received a lot of informative fedback on using BitPim and
Terminal. I was finally able to get BitPim to work via Bluetooth with my
iBook but while I can delete the "._" files on the desktop, when I
send the data to my phone the dup files are still there. I am now
working on learning to delete these files with Terminal (folks at
HowardForums have posted instructions, if I can get it to work I'lll
post here again).



Isaiah Beard wrote:
> tasa wrote:
>
>> I will say mea culpa on one account - I did not realize when I wrote
>> the first post that it was a MacOS problem, as it was stated to me by
>> both Verizon and LG that they (not Mac) had made the decision not to
>> support interfacing w/Macs.

>
>
> Well they were right in a way. "Supporting" Macs in this sense means
> having to accommodate an anomalous way of organizing files. Apple does
> not consider this a bug; merely a feature... annoying as that "feature"
> is when in a cross-platform environment. And choosing not to make up
> for OS X's idiosyncrasies means not supporting the Mac interface.
>
>
>
>


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  #22 (permalink)  
Old 01-17-2007, 10:47 PM
kathleen.tully@gmail.com
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs/a small mea culpa but not completely!

How about suggesting a solution for tasa and anyone else looking for an
answer instead of condemning? If you're not helping, please don't
post. You're all acting like "black pots" here. Windows and Mac users
alike face the need to work around a "feature" of the operating system
for different things.
These are solutions I found/discovered/came up with. They require very
little knowledge of Unix and involve no shell scripts. That being
said, it's not the simple syncing that Mac users (and PC users, I
suppose) are used to.
The four main issues I had with my LG Chocolate and my Mac were:
A. Duplicate hidden files ("._" files)
B. Missing ID3 tags
C. Dragging and dropping music files from iTunes
D. Creating playlists on the computer.
A. To Remove "._" Files on the Chocolate (Using a card reader,
though I assume this would work with the cable with little adaptation)
1. Open Terminal. That is Applications>Utilities>Terminal
2. Navigate to the "my_music" folder using cd. In my case, the
path is /Volumes/PHONE/my_music/ so I type:
cd Volumes/PHONE/my_music/
3. To look at all the files in this directory, type:
ls -a
4. To remove Apple's "._" duplicate files, type:
rm -rf ._*
5. To double check that the duplicate's have been removed, again
type:
ls -a
6. Quit Terminal.
7. Eject the card.
B. So far, I have had the best luck with ID3 v2.3 (absolutely not v2.2)
on this phone. To convert in iTunes is very simple. Select those
you'll be bringing to your phone (or your entire library if you want),
ctrl-click (or right-click), click "Convert ID3 tags..." and select
v2.3.
C. This problem occurs when you have two (or more) music files with the
same name. Assuming you use iTunes to organize your music
directory-wise, this means the songs have the same title and track
number, regardless of artist or album. I stumbled across a script to
help with this, but the solution that requires the least knowledge
about Unix is just to look over the list before copying. If you do
happen to have 2 songs with the same name and track number, this may
mean you are trying to add the same song twice (duh). This would
happen if you had simply created a playlist of songs to move to your
phone and added two playlists containing the same song. In this case,
remove one from the playlist. If by some chance it is a different
song, just with the same title and track number, you will have to
manually move the one song elsewhere, rename it and move it with the
rest of the songs. (or find a script)
D. I have not really looked at this yet, as I don't really care about
playlists, but I've read people have had luck with BitPim (bitpim.org)

Hopefully this helps, tasa. Or anyone else.

-Kathleen


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  #23 (permalink)  
Old 01-18-2007, 01:06 PM
Elector
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs/a small mea culpa but not completely!


<kathleen.tully@gmail.com> wrote in message
news:1169077644.764913.137350@m58g2000cwm.googlegr oups.com...
> How about suggesting a solution for tasa and anyone else looking for an
> answer instead of condemning? If you're not helping, please don't
> post. You're all acting like "black pots" here. Windows and Mac users
> alike face the need to work around a "feature" of the operating system
> for different things.

<snip>

Who are you referring to. You snipped out the poster you are trying to
condemn; yourself.
Learn how to post before you spout off. This whole thread is and as been a
dead issue.

Elector



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  #24 (permalink)  
Old 01-27-2007, 08:30 PM
tasa
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs/a small mea culpa but notcompletely!

Kathleen: Thanks for the suggestions. Right on, we are all in the same
boat in one way or another.

I have tried versions of the terminal fix but not been successful to
date. I will give it a go again and post after. Not sure what you are
referring to when you state "ID3" (I'm not a programmer, so don't know
all the lingo - pretty good at working out problems, though!). Playlists
are resolved - BitPim is taking care of that for me, though things would
be a lot easier if I can resolve this duplicate file thing-y.

Tasa

Elector:

While Kathleen may have made a slight error in netiquette by not posting
the original issue message, at least she is trying to be helpful. What's
your problem? Get up on the wrong side of the bed?

Here's the original post. Contrary to your statement, it is not a "dead
issue". It is constantly being discussed at my particular Verizon
dealership as all the reps there have Macs! It has also been discussed
extensively on Mobiledia and HowardForums.

Tasa

Original message, dated 12/7/06:

Within the past two weeks I purchased an LG8500(Chocolate) and an LG8600
for use by me and my son. Both phones have problems with the mp3 file
transfer process from desktop to card to phone (it can be done, and we
are doing it, but you get duplicate files, one of which is not playable
and even freezes the phone).

I first tried to solve the problem by consulting the Mobiledia and
Howard LG forums, and discovered that other Mac users were having the
same problem; then I talked to the tech support at my VZW store. They
were totally stumped and referred me to VZW tech support, which I called
today. The first person I talked to didn't know how to fix the problem,
so I was referred to a higher level on the tech support chain. I was
then informed by that person that *none* of their tech people could help
as they were not trained to deal with Macs, and that I probably knew
more than they did. I asked when that happened, and was told that they
have not supported Macs for about a year. I was shocked and, to say the
least, not happy!

The tech rep then connected me with LG; a very snotty person informed me
that none of their phones are designed to work with Macs, and that my
only option was to return the phone(s) for a refund.

I expressed my dismay to this person and asked if they were no longer
interested in doing business with Mac users. She restated that they
didn't support Macs - this person really did not care. I pointed out the
obvious - that by not designing their new phones and software to be
compatible with Macs that they were, indeed,, telling Mac users they
don't care about our business. She couldn't have cared less.

I was so mad that I just thanked the VZW rep, who had stayed on the line
(and who was, by the way, very apologetic and as helpful as she could
be, given the circumstances) and hung up. I called VZW again to file a
formal complaint; the response was "well, you can return the phone."
When I asked what was going to happen to my complaint, I was told that
it would just be noted on my file, so I asked to speak to a supervisor,
who called me back in 10 minutes. I was once again told the same story -
that none of VZW's phones are meant to be used with Macs and that I
could just return the phone. I told her that none of the literature
stated it could not be used with Macs, none of the store personnel knew
that Macs were no longer supported, etc. etc., and that I believe this
is misleading if not false advertising, and that I intend to file
complaints with whichever federal agency it is appropriate (will do that
tomorrow).

Since my local store people had been so helpful I called the store and
got ahold of one of the tech people (who knows me by now!) and told him
about what had happened. He was floored and told me that most of the
people who work in the store are Mac users and will be very unhappy to
find about this. He is going to send emails to all store personnel
informing them about VZW's stated position.

I should note here that I have been using a Samsung SCHa960 for the past
year and have been having no difficulties transferring mp3's from my Mac
via the card reader; playback has been fine, too, and no duplicate lists
have been created. I wanted the Chocolate because I listen to both
recorded books and music, and wanted to be able to create playlists. I
don't want to buy an iPod, either! (too many things to carry) This
looked like a good solution. Hah!

I hope this will be a clarion call to all Mac users, in particular, to
raise what-for with VZW (LG); I think this should also be a cautionary
tale for all VZW users about the direction VZW is going.

I have been a faithful - and, for the most part - satisfied VZW
customers for over 15 years and have even convinced my extended family
to hook up woth VZW.

I don't yet know what I'm going to do with the phone. I've figured out
work-arounds for the problems, and on the 8600 we've figured out how to
delete the duplicate, non-playable files (can't seem to do it on the
Chocolate). I would switch to that from the Chocolate but the process
for moving songs onto the Playlists on the 8600 is very inefficient
compared to the Chocolate, which my 20-yr old son doesn't care about.

So, once again, buyer beware. I hope if enough people raise a ruckus it
will make VZW reconsider it's position. I still find that they have the
best reception everywhere I go (plus I have a new 2-yr contract).


Elector wrote:

> <kathleen.tully@gmail.com> wrote in message
> news:1169077644.764913.137350@m58g2000cwm.googlegr oups.com...
>
>>How about suggesting a solution for tasa and anyone else looking for an
>>answer instead of condemning? If you're not helping, please don't
>>post. You're all acting like "black pots" here. Windows and Mac users
>>alike face the need to work around a "feature" of the operating system
>>for different things.

>
> <snip>
>
> Who are you referring to. You snipped out the poster you are trying to
> condemn; yourself.
> Learn how to post before you spout off. This whole thread is and as been a
> dead issue.
>
> Elector
>
>


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  #25 (permalink)  
Old 01-28-2007, 01:05 PM
Elector
Guest
 
Posts: n/a
Default Re: VZW and LG no longer supporting Macs/a small mea culpa but not completely!


"tasa" <tasa_news@earthlink.net> wrote in message
news:SvPuh.19557$X72.14824@newsread3.news.pas.eart hlink.net...
> Kathleen: Thanks for the suggestions. Right on, we are all in the
> same boat in one way or another.
>
> I have tried versions of the terminal fix but not been successful to
> date. I will give it a go again and post after. Not sure what you
> are referring to when you state "ID3" (I'm not a programmer, so
> don't know all the lingo - pretty good at working out problems,
> though!). Playlists are resolved - BitPim is taking care of that for
> me, though things would be a lot easier if I can resolve this
> duplicate file thing-y.
>
> Tasa
>
> Elector:
>
> While Kathleen may have made a slight error in netiquette by not
> posting the original issue message, at least she is trying to be
> helpful. What's your problem? Get up on the wrong side of the bed?
>
> Here's the original post. Contrary to your statement, it is not a
> "dead issue". It is constantly being discussed at my particular
> Verizon dealership as all the reps there have Macs! It has also been
> discussed extensively on Mobiledia and HowardForums.
>
> Tasa

<snip>

Tasa, the only person that evidently got up on the wrong side of the
bed is you. On your first post you were making comments on the Mac's
versus the Windows systems. I pointed it out and you yourself said it
was an error on your part.

I told you that Verizon or LG or any one did not have to support the
Mac. it was a clean and non attacking post on my part.
Then you will note Kathleen went and posted without benefit of who she
was condemning and I also pointed that out.

Having seen replies to your original post and solution you yourself
now say you are using makes the issue dead. because we don't get the
answer you want to see does not mean the issue was not answered. As I
pointed out the Windows operating system is the major OS and that is
more than likely why the phones are supported by it. Its really quite
simple.

You have found work around and you have posted that you are using
them. Kathleen's post gave no "help" per se but was an attack on some
posters comments. (Won't even say they were mine) and again that was
the basis of my reply.

And yeah all the reps at your store use Mac's. Come on that would be
like telling you all the folks in my store use Windows Boxes. See how
stupid that statement is?

Want some real good advice? Buy and use a windows based machine and
you won't have the problems you are going through.

Elector



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