Acer Aspire 5000 laptop DVD drive does not burn DVDs correctly - Unspecified Recorder Error

#1 (**permalink**) 03-15-2007, 08:30 PM

Hi,

I've been using an Acer Aspire 5000 notebook for about a year. During
that while I have only occasionally used the DVD drive for writing
DVDs. Just recently, I tried again and it failed twice in the middle
of a burn.

I am using Windows XPSP2 and Nero 7.

The log file that Nero generates is copied below.

I think the actual model number for the drive is: MATSHITA UJ-840D

Any help on fixing this problem would be most appreciated!

Thanks,
Sid

Some other possibly relevant discussions:
http://forumz.tomshardware.com/hardw...ict200977.html
------------------------------------------------------------------------------------------------------------------------------

XYZ ABC
ABC
1C80-0010-8001-0000-2468-1873-4466

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'F:\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74,
size=164112 bytes, created 11/2/2004 1:54:32 PM

NT-SPTI used
Nero Version: 7.2.0.3
Internal Version: 7, 2, 0, 3
(Nero Express)
Recorder: <MATSHITA UJ-840D> Version: 1.03 - HA 1
TA 0 - 7.2.0.3
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <MATSHITA UJ-840D >Version: 1.03 - HA 1
TA 0 - 7.2.0.3
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : ST9100822A atapi Port 0
ID 0 DMA: On
CdRomPeripheral : MATSHITA UJ-840D atapi Port 1
ID 0 DMA: On

=== CDRom-Device-Map ===
MATSHITA UJ-840D E: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 958MB (981488kB)
Free physical memory: 379MB (388652kB)
Memory in use : 60 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

15.3.2007
ISO compilation
10:18:15 PM #1 Text 0 File Isodoc.cpp, Line 6424
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

10:18:15 PM #2 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 81920KB of Memory

10:18:15 PM #3 Text 0 File Reader.cpp, Line 124
Reader running

10:18:15 PM #4 Text 0 File Writer.cpp, Line 113
Writer E: MATSHITA UJ-840D running

10:18:15 PM #5 ISO9660GEN -11 File Geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)

10:18:15 PM #6 Text 0 File Burncd.cpp, Line 3365
Turn on Disc-At-Once, using DVD media

10:18:15 PM #7 Text 0 File DlgWaitCD.cpp, Line 289
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2293743 (509:43.18, 4479MB)
... change CloseDisc-Flag to 1 as capacity is exhaused

10:18:15 PM #8 Text 0 File DlgWaitCD.cpp, Line 301
Write in overburning mode: NO (enabled: CD)

10:18:15 PM #9 Text 0 File DlgWaitCD.cpp, Line 2715
Recorder: MATSHITA UJ-840D, Media type: DVD-R
Disc Manufacturer: MBI 01 - RG40
Disc Application Code: 64, Disc Physical Code: 193

10:18:15 PM #10 Text 0 File DlgWaitCD.cpp, Line 473
>>> Protocol of DlgWaitCD activities: <<<
=========================================

10:18:15 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2293744 (2293744) = #2293744/509:43.19
relocatable, disc pos for caching/writing not required/ required,
no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length
2293744 blocks [E: MATSHITA UJ-840D]
--------------------------------------------------------------

10:18:15 PM #12 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [E: MATSHITA UJ-840D] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0
0 4697587712, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2293744 | lead-out | 1 | 0x41 | 0x00

10:18:15 PM #13 Text 0 File SCSIPassThrough.cpp, Line 39
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

10:18:15 PM #14 Text 0 File SCSIPassThrough.cpp, Line 84
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

10:18:15 PM #15 Phase 24 File dlgbrnst.cpp, Line 1730
Caching of files started

10:18:15 PM #16 Text 0 File Burncd.cpp, Line 4199
Cache writing successful.

10:18:15 PM #17 Phase 25 File dlgbrnst.cpp, Line 1730
Caching of files completed

10:18:15 PM #18 Phase 36 File dlgbrnst.cpp, Line 1730
Burn process started at 2x (2,770 KB/s)

10:18:15 PM #19 Text 0 File ThreadedTransferInterface.cpp, Line 2707
Verifying disc position of item 0 (relocatable, disc pos, no patch
infos, orig at #0): write at #0

10:18:15 PM #20 Text 0 File DVDR.cpp, Line 2786
Recording mode: Sequential Recording Mode

10:18:16 PM #21 Text 0 File DVDR.cpp, Line 2942
Start write address at LBA 0
DVD high compatibility mode: Yes

10:18:16 PM #22 Text 0 File Cdrdrv.cpp, Line 8914
---- DVD Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version:
2.1 (33)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP),
Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-
R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 30000 h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h,
4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 0 h
Start sector number of the next Border-In: 0 h
Media Specific [16..63]:
00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00 .`...
0@P...!....
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00
00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00
00 ................

10:32:18 PM #23 SPTI -1 File SCSIPassThrough.cpp, Line 290
E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x03
Sense Qual: 0x01
CDB Data: 0x2A 00 00 10 84 20 00 00 20 00 00 00
Sense Area: 0xF1 00 04 00 10 81 10 0A 00 3C 00 00 03 01
Buffer x0a720000: Len x10000
0x3B D5 4C 1B 2E 55 FB 44 7C E8 C1 5A 8E 07 64 6C
0x9F B3 A5 1A 65 E1 16 19 B8 99 D0 99 8C E3 3B 60
0x90 4F 0C 6B C9 A2 E1 70 4E 92 48 17 49 B9 87 01

10:32:18 PM #24 CDR -1 File Writer.cpp, Line 302
Unspecified Recorder Error
E: MATSHITA UJ-840D

10:32:18 PM #25 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

10:32:18 PM #26 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

10:32:18 PM #27 Text 0 File DVDR.cpp, Line 3182
EndDAO: Last written address was 1082399

10:32:19 PM #28 Phase 38 File dlgbrnst.cpp, Line 1730
Burn process failed at 2x (2,770 KB/s)

Existing drivers:
File 'Drivers\PXHELP20.SYS': Ver=3.00.43J, size=36624 bytes, created
2/23/2007 9:59:52 AM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon
\AllocateCDROMs : 0 (Security Option)

#2 (**permalink**) 03-15-2007, 09:12 PM

On 15 Mar 2007 13:30:36 -0700, "Sid B" <siliconpi@gmail.com>
wrote:

>I've been using an Acer Aspire 5000 notebook for about a year. During
>that while I have only occasionally used the DVD drive for writing
>DVDs. Just recently, I tried again and it failed twice in the middle
>of a burn.
>
>I am using Windows XPSP2 and Nero 7.

I have seen Nero crashing like this before.

My suggestion would be: install a (free) burning package, like
from http://cdburnerxp.se/ and see if that shows the same
results.
It will let you distinguish a hardware from a software problem.

--
Kind regards,
Gerard Bok

#3 (**permalink**) 03-16-2007, 06:45 PM

Hello Gerald,

Tried using CD Burner XP (btw - thanks for pointing it out!), and
here's the thing! It says that it "failed", but it didnt!! Isn't that
wierd!

I did a 1X write with "Test Write (Invalid for DVD Formats)" enabled.
[my drive is a 2X I think]. The test went off fine, but the write
failed right in the beginning (unlike Nero)... Later on, I just
happened to pop the DVD back in and it recognized the disk! :)

Anyhow, the error was as follows:

"Writing Error: (3) Error reserving DVD-R track/Session blocks.
Unknown error - use extended data for more information (1051). Error
Sense Data: SENSE KEY: 5 ASC: 30 ASCQ: 5"

Strange... but true! :)

Thanks again,
Sid :)

On Mar 16, 2:12 am, bok...@zonnet.nl (Gerard Bok) wrote:
> On 15 Mar 2007 13:30:36 -0700, "Sid B" <silico...@gmail.com>
> wrote:
>
> >I've been using anAcerAspire 5000 notebook for about a year. During
> >that while I have only occasionally used theDVDdrivefor writing
> >DVDs. Just recently, I tried again and it failed twice in the middle
> >of a burn.
>
> >I am using Windows XPSP2 and Nero 7.
>
> I have seen Nero crashing like this before.
>
> My suggestion would be: install a (free) burning package, like
> from http://cdburnerxp.se/ and see if that shows the same
> results.
> It will let you distinguish a hardware from a software problem.
>
> --
> Kind regards,
> Gerard Bok

#4 (**permalink**) 03-16-2007, 11:18 PM

yes, get an NEC form www.newegg.com

"Sid B" <siliconpi@gmail.com> wrote in message
news:1173990636.068099.77510@b75g2000hsg.googlegro ups.com...
>
> Hi,
>
> I've been using an Acer Aspire 5000 notebook for about a year. During
> that while I have only occasionally used the DVD drive for writing
> DVDs. Just recently, I tried again and it failed twice in the middle
> of a burn.
>
> I am using Windows XPSP2 and Nero 7.
>
> The log file that Nero generates is copied below.
>
> I think the actual model number for the drive is: MATSHITA UJ-840D
>
> Any help on fixing this problem would be most appreciated!
>
> Thanks,
> Sid
>
> Some other possibly relevant discussions:
> http://forumz.tomshardware.com/hardw...ict200977.html
> ------------------------------------------------------------------------------------------------------------------------------
>
>
> XYZ ABC
> ABC
> 1C80-0010-8001-0000-2468-1873-4466
>
> Windows XP 5.1
> IA32
> WinAspi: -
> ahead WinASPI: File 'F:\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74,
> size=164112 bytes, created 11/2/2004 1:54:32 PM
>
> NT-SPTI used
> Nero Version: 7.2.0.3
> Internal Version: 7, 2, 0, 3
> (Nero Express)
> Recorder: <MATSHITA UJ-840D> Version: 1.03 - HA 1
> TA 0 - 7.2.0.3
> Adapter driver: <IDE> HA 1
> Drive buffer : 2048kB
> Bus Type : default (0) -> ATAPI, detected: ?
> CD-ROM: <MATSHITA UJ-840D >Version: 1.03 - HA 1
> TA 0 - 7.2.0.3
> Adapter driver: <IDE> HA 1
>
> === Scsi-Device-Map ===
> DiskPeripheral : ST9100822A atapi Port 0
> ID 0 DMA: On
> CdRomPeripheral : MATSHITA UJ-840D atapi Port 1
> ID 0 DMA: On
>
> === CDRom-Device-Map ===
> MATSHITA UJ-840D E: CDRom0
> =======================
>
> AutoRun : 1
> Excluded drive IDs:
> WriteBufferSize: 83886080 (0) Byte
> BUFE : 0
> Physical memory : 958MB (981488kB)
> Free physical memory: 379MB (388652kB)
> Memory in use : 60 %
> Uncached PFiles: 0x0
> Use Inquiry : 1
> Global Bus Type: default (0)
> Check supported media : Disabled (0)
>
> 15.3.2007
> ISO compilation
> 10:18:15 PM #1 Text 0 File Isodoc.cpp, Line 6424
> Iso document burn settings
> ------------------------------------------
> Determine maximum speed : FALSE
> Simulate : FALSE
> Write : TRUE
> Finalize CD : FALSE
> Multisession : TRUE
> Multisession type: : Start multisession
> Burning mode : DAO
> Mode : 1
> ISO Level : 1 (Max. of 11 = 8 + 3 char)
> Character set : ISO 9660
> Joliet : TRUE
> Allow pathdepth more than 8 directories : TRUE
> Allow more than 255 characters in path : TRUE
> Write ISO9660 ;1 file extensions : TRUE
>
> 10:18:15 PM #2 Text 0 File ThreadedTransfer.cpp, Line 531
> ReadBuffer-Pipe got 81920KB of Memory
>
> 10:18:15 PM #3 Text 0 File Reader.cpp, Line 124
> Reader running
>
> 10:18:15 PM #4 Text 0 File Writer.cpp, Line 113
> Writer E: MATSHITA UJ-840D running
>
> 10:18:15 PM #5 ISO9660GEN -11 File Geniso.cpp, Line 3312
> First writeable address = 0 (0x00000000)
>
> 10:18:15 PM #6 Text 0 File Burncd.cpp, Line 3365
> Turn on Disc-At-Once, using DVD media
>
> 10:18:15 PM #7 Text 0 File DlgWaitCD.cpp, Line 289
> Last possible write address on media: 2298495 (510:46.45, 4489MB)
> Last address to be written: 2293743 (509:43.18, 4479MB)
> ... change CloseDisc-Flag to 1 as capacity is exhaused
>
> 10:18:15 PM #8 Text 0 File DlgWaitCD.cpp, Line 301
> Write in overburning mode: NO (enabled: CD)
>
> 10:18:15 PM #9 Text 0 File DlgWaitCD.cpp, Line 2715
> Recorder: MATSHITA UJ-840D, Media type: DVD-R
> Disc Manufacturer: MBI 01 - RG40
> Disc Application Code: 64, Disc Physical Code: 193
>
> 10:18:15 PM #10 Text 0 File DlgWaitCD.cpp, Line 473
> >>> Protocol of DlgWaitCD activities: <<<
> =========================================
>
> 10:18:15 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 847
> Setup items (after recorder preparation)
> 0: TRM_DATA_MODE1 ()
> 2 indices, index0 (150) not provided
> original disc pos #0 + 2293744 (2293744) = #2293744/509:43.19
> relocatable, disc pos for caching/writing not required/ required,
> no patch infos
> -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length
> 2293744 blocks [E: MATSHITA UJ-840D]
> --------------------------------------------------------------
>
> 10:18:15 PM #12 Text 0 File ThreadedTransferInterface.cpp, Line 1059
> Prepare recorder [E: MATSHITA UJ-840D] for write in CUE-sheet-DAO
> DAO infos:
> ==========
> MCN: ""
> TOCType: 0x00; Session Closed, disc fixated
> Tracks 1 to 1:
> 1: TRM_DATA_MODE1, 2048/0x00, FilePos 0
> 0 4697587712, ISRC ""
> DAO layout:
> ===========
> __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
> 0 | lead-in | 0 | 0x41 | 0x00
> 0 | 1 | 0 | 0x41 | 0x00
> 0 | 1 | 1 | 0x41 | 0x00
> 2293744 | lead-out | 1 | 0x41 | 0x00
>
> 10:18:15 PM #13 Text 0 File SCSIPassThrough.cpp, Line 39
> SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME
>
> 10:18:15 PM #14 Text 0 File SCSIPassThrough.cpp, Line 84
> SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME
>
> 10:18:15 PM #15 Phase 24 File dlgbrnst.cpp, Line 1730
> Caching of files started
>
> 10:18:15 PM #16 Text 0 File Burncd.cpp, Line 4199
> Cache writing successful.
>
> 10:18:15 PM #17 Phase 25 File dlgbrnst.cpp, Line 1730
> Caching of files completed
>
> 10:18:15 PM #18 Phase 36 File dlgbrnst.cpp, Line 1730
> Burn process started at 2x (2,770 KB/s)
>
> 10:18:15 PM #19 Text 0 File ThreadedTransferInterface.cpp, Line 2707
> Verifying disc position of item 0 (relocatable, disc pos, no patch
> infos, orig at #0): write at #0
>
> 10:18:15 PM #20 Text 0 File DVDR.cpp, Line 2786
> Recording mode: Sequential Recording Mode
>
> 10:18:16 PM #21 Text 0 File DVDR.cpp, Line 2942
> Start write address at LBA 0
> DVD high compatibility mode: Yes
>
> 10:18:16 PM #22 Text 0 File Cdrdrv.cpp, Line 8914
> ---- DVD Structure: Physical Format Information (00h) ----
> Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
> Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version:
> 2.1 (33)
> Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
> Number of Layers: 1, Track Path: Parallel Track Path (PTP),
> Layer Type: recordable
> Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
> Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-
> R/-RW, DVD+R/+RW)
> End Physical Sector Number of Data Area: 30000 h
> End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h,
> 4193920 MB)
> Data in Burst Cutting Area (BCA) does not exist
> Start sector number of the current Border-Out: 0 h
> Start sector number of the next Border-In: 0 h
> Media Specific [16..63]:
> 00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00 .`...
> 0@P...!....
> 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00
> 00 ................
> 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00
> 00 ................
>
> 10:32:18 PM #23 SPTI -1 File SCSIPassThrough.cpp, Line 290
> E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1)
> Sense Key: 0x04 (KEY_HARDWARE_ERROR)
> Sense Code: 0x03
> Sense Qual: 0x01
> CDB Data: 0x2A 00 00 10 84 20 00 00 20 00 00 00
> Sense Area: 0xF1 00 04 00 10 81 10 0A 00 3C 00 00 03 01
> Buffer x0a720000: Len x10000
> 0x3B D5 4C 1B 2E 55 FB 44 7C E8 C1 5A 8E 07 64 6C
> 0x9F B3 A5 1A 65 E1 16 19 B8 99 D0 99 8C E3 3B 60
> 0x90 4F 0C 6B C9 A2 E1 70 4E 92 48 17 49 B9 87 01
>
> 10:32:18 PM #24 CDR -1 File Writer.cpp, Line 302
> Unspecified Recorder Error
> E: MATSHITA UJ-840D
>
> 10:32:18 PM #25 Text 0 File ThreadedTransfer.cpp, Line 228
> all writers idle, stopping conversion
>
> 10:32:18 PM #26 Text 0 File ThreadedTransfer.cpp, Line 222
> conversion idle, stopping reader
>
> 10:32:18 PM #27 Text 0 File DVDR.cpp, Line 3182
> EndDAO: Last written address was 1082399
>
> 10:32:19 PM #28 Phase 38 File dlgbrnst.cpp, Line 1730
> Burn process failed at 2x (2,770 KB/s)
>
>
> Existing drivers:
> File 'Drivers\PXHELP20.SYS': Ver=3.00.43J, size=36624 bytes, created
> 2/23/2007 9:59:52 AM (Prassi/Veritas driver for win 2K)
>
> Registry Keys:
> HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon
> \AllocateCDROMs : 0 (Security Option)
>

#5 (**permalink**) 03-16-2007, 11:31 PM

On 16 Mar 2007 11:45:39 -0700, "Sid B" <siliconpi@gmail.com>
wrote:

>"Writing Error: (3) Error reserving DVD-R track/Session blocks.
>Unknown error - use extended data for more information (1051). Error
>Sense Data: SENSE KEY: 5 ASC: 30 ASCQ: 5"

So, your next move would be to try a different brand of DVD
media.

But MATSHITA UJ-840D seams to have some reputation in the early
retirement field :-)

--
Kind regards,
Gerard Bok