I ordered a Seagate external hard drive from them. It took an
inordinate amount of time to get to me, and what's worse, the Seagate
box inside Circuit City's box WAS EMPTY! How about that.
A call to them resulted in their saying their 'legal department' would
be told about it.
> I ordered a Seagate external hard drive from them. It took an
> inordinate amount of time to get to me, and what's worse, the Seagate
> box inside Circuit City's box WAS EMPTY! How about that.
>
>
> A call to them resulted in their saying their 'legal department' would
> be told about it.
>
> -GECKO
Did you keep the box? Was the box showing evidence of having been
opened prior to your receiving it? Have you also contacted the outfit
that delivered the package and filed a claim?
On Thu, 10 Jul 2008 16:50:03 -0700, Ghostrider
<-00-@fitron.142> wrote:
>
>gecko wrote:
>
>> I ordered a Seagate external hard drive from them. It took an
>> inordinate amount of time to get to me, and what's worse, the Seagate
>> box inside Circuit City's box WAS EMPTY! How about that.
>>
>>
>> A call to them resulted in their saying their 'legal department' would
>> be told about it.
>>
>> -GECKO
>
>Did you keep the box? Was the box showing evidence of having been
>opened prior to your receiving it? Have you also contacted the outfit
>that delivered the package and filed a claim?
Some evidence of being opened might be relevant, but
consider that places like CC probably have the ability to
shrink wrap things themselves, plus to be sure the box was
empty most people would open it so in doing so they have
created evidence it has been opened. Maybe not everyone, I
would certainly pause and think "WTF" If a box that's light
as air was supposed to have an external hard drive in it,
but everyone's reaction might be different.
If gecko is lucky, the shipper has a record of what the
package weight was, the actual weight instead of the
shipping party's estimated weight. If shipper has actual
weight and it is an impossibly low weight for there to have
been an external hard drive in the box, that is good
evidence the product never shipped past that weigh station
taking the weight, something happened before that point.
In message <uf5d741juivb2168iobd5vu7pe6phkv0mi@4ax.com> gecko
<alpha@olympus.net> wrote:
>I ordered a Seagate external hard drive from them. It took an
>inordinate amount of time to get to me, and what's worse, the Seagate
>box inside Circuit City's box WAS EMPTY! How about that.
>
>A call to them resulted in their saying their 'legal department' would
>be told about it.
File a police report, and a chargeback with your credit card company,
move on.
On Thu, 10 Jul 2008 22:14:49 -0600, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:
>File a police report, and a chargeback with your credit card company,
>move on.
It was shipped by UPS Smart Post. The fact that there was no packing
slip or drive manual or USB cable - just an empty Seagate box, makes
me think the problem is with Circuit City, not UPS. On any case, i
plan to dispute the MC charge today, unless I decide to give CC a
chance.
On Fri, 11 Jul 2008 09:35:16 GMT, gecko <alpha@olympus.net>
wrote:
>On Thu, 10 Jul 2008 22:14:49 -0600, DevilsPGD
><spam_narf_spam@crazyhat.net> wrote:
>
>
>>File a police report, and a chargeback with your credit card company,
>>move on.
>
>
>It was shipped by UPS Smart Post. The fact that there was no packing
>slip or drive manual or USB cable - just an empty Seagate box, makes
>me think the problem is with Circuit City, not UPS. On any case, i
>plan to dispute the MC charge today, unless I decide to give CC a
>chance.
>
>-GECKO
Try calling them again, maybe a different phone number.
It's been my experience that when UPS goofs or a product
*mysteriously* disappears, they do not deliver an empty box,
the whole package is just *lost* and then covered through
insurance. You don't describe how the exterior of the
package looked, but if there was no sign of anything
particularly valuable inside that also helps to reduce the
chances of it happening after placed in UPS' possession.
Did you see my prior reply about checking on whether they
have an accurate, UPS generated weight for this package? An
online tracker or label might tell you if they generated the
label rather than it being printed by the seller prior to
the contents being removed. If they (UPS) weighed it after
receipt, that alone should've indicated an empty box, unlike
a case where someone put a brick or similar in a package to
give it a false weight or impression to a human that there
was something inside.
I'd try calling a different CC phone number and ask for
management and higher up if a CSR can't directly handle
this. Disputing the charge with MC is certainly one option
though if they respond to your dispute then it goes on for
awhile with more effort on your part and still you don't
have the drive. If MC gets a response from them, they may
opt to send you another drive which means if you bought
another one elsewhere in the meantime then you are possibly
stuck with a second drive or at least more hassle to return
it and sometimes that also incurrs a restocking fee.
On Fri, 11 Jul 2008 07:43:29 -0400, kony <spam@spam.com> wrote:
>>-GECKO
>
>Try calling them again, maybe a different phone number.
>It's been my experience that when UPS goofs or a product
>*mysteriously* disappears, they do not deliver an empty box,
>the whole package is just *lost* and then covered through
>insurance. You don't describe how the exterior of the
>package looked, but if there was no sign of anything
>particularly valuable inside that also helps to reduce the
>chances of it happening after placed in UPS' possession.
I am sorry. It was shipped by FEDEX Smart Post. Not UPS.
I see no meaningful (to me) numbers on the outside of the box
indicating anything including weight.
I really don't think it is FEDEX's problem. That's because the
cardboard outside box looked intact, not tightly sealed but sealed in
any case by clear tape. The inside has air bags for packing. The
Seagate box looks intact. One point is that it is really quite stupid
for FEDEX or CC to ship an empty box. Any idiot should know the box
is empty by its heft.
Anyway, since the box content is empty of drive, power adapter,
manual, cable, advertising, someone took the whole package.
I plan to call FEDEX when they open this morning, and I think I will
call and rant to someone in a suit at CC.
-GECKO
>
>Did you see my prior reply about checking on whether they
>have an accurate, UPS generated weight for this package? An
>online tracker or label might tell you if they generated the
>label rather than it being printed by the seller prior to
>the contents being removed. If they (UPS) weighed it after
>receipt, that alone should've indicated an empty box, unlike
>a case where someone put a brick or similar in a package to
>give it a false weight or impression to a human that there
>was something inside.
>
>I'd try calling a different CC phone number and ask for
>management and higher up if a CSR can't directly handle
>this. Disputing the charge with MC is certainly one option
>though if they respond to your dispute then it goes on for
>awhile with more effort on your part and still you don't
>have the drive. If MC gets a response from them, they may
>opt to send you another drive which means if you bought
>another one elsewhere in the meantime then you are possibly
>stuck with a second drive or at least more hassle to return
>it and sometimes that also incurrs a restocking fee.
> On Thu, 10 Jul 2008 22:14:49 -0600, DevilsPGD
> <spam_narf_spam@crazyhat.net> wrote:
>
>>File a police report, and a chargeback with your credit card company,
>>move on.
>
> Or Seagate of course.
>
> -GECKO
You can't do anything against Seagate. The charge was made by Circuit
City. THEY are from who you purchased the product, not Seagate.
Seagate will just yawn and let you go on ranting knowing that you can't
do anything about their product because you weren't their customer.
Since the product is missing, just how do you expect to enforce
Seagate's warranty on vaporware?
On Fri, 11 Jul 2008 15:26:01 -0500, VanguardLH <V@nguard.LH> wrote:
>You can't do anything against Seagate. The charge was made by Circuit
>City. THEY are from who you purchased the product, not Seagate.
>Seagate will just yawn and let you go on ranting knowing that you can't
>do anything about their product because you weren't their customer.
>Since the product is missing, just how do you expect to enforce
>Seagate's warranty on vaporware?
You're right.
I will give Circuit City a week to come up with another drive or I
will deny the purchase at my MC provider. I have to wonder though how
I can prove I didn't take the drive. I can't of course. I just have
to hope that CC will take my word for it.
Being out $100 won't break me, but if things don't turn out in my
favor, you just know I will never buy anything from CC again,
including the $2000 Panasonic LCD and the Bose entertainment system
that I have my eyes on.
gecko wrote:
> VanguardLH <V@nguard.LH> wrote:
>
>> You can't do anything against Seagate. The charge was made by
>> Circuit City. THEY are from who you purchased the product, not
>> Seagate. Seagate will just yawn and let you go on ranting
>> knowing that you can't do anything about their product because
>> you weren't their customer. Since the product is missing, just
>> how do you expect to enforce Seagate's warranty on vaporware?
>
> You're right.
>
> I will give Circuit City a week to come up with another drive
> or I will deny the purchase at my MC provider. I have to wonder
> though how I can prove I didn't take the drive. I can't of
> course. I just have to hope that CC will take my word for it.
Don't wait. If CC comes through you can always withdraw the charge
rejection, but if you fail to put it in now they (the charge card
people) can easily reject it later.
--
[mail]: Chuck F (cbfalconer at maineline dot net)
[page]: <http://cbfalconer.home.att.net>
Try the download section.
On Fri, 11 Jul 2008 20:52:53 GMT, gecko <alpha@olympus.net>
wrote:
>On Fri, 11 Jul 2008 15:26:01 -0500, VanguardLH <V@nguard.LH> wrote:
>
>
>>You can't do anything against Seagate. The charge was made by Circuit
>>City. THEY are from who you purchased the product, not Seagate.
>>Seagate will just yawn and let you go on ranting knowing that you can't
>>do anything about their product because you weren't their customer.
>>Since the product is missing, just how do you expect to enforce
>>Seagate's warranty on vaporware?
>
>
>You're right.
>
>I will give Circuit City a week to come up with another drive or I
>will deny the purchase at my MC provider. I have to wonder though how
>I can prove I didn't take the drive. I can't of course. I just have
>to hope that CC will take my word for it.
When I mentioned weight, I didn't only mean whether the
package had a weight stamped on it. If they had weighed it
then put that in their their database for billing purposes.
For example, on my Fedex Account I can declare a package
weighs 5 lbs., and an estimated shipping fee will be
generated, but FedEx also weighs the package and bills based
on what their scale read, not what I claimed it weighed.
If you have a tracking number it may even be displayed on
that tracking page, otherwise a Fedex rep may be able to
look up the weight.
In message <pgae74hfdnauqbh1m8b6v1o6f6j4cvknea@4ax.com> gecko
<alpha@olympus.net> wrote:
>On Thu, 10 Jul 2008 22:14:49 -0600, DevilsPGD
><spam_narf_spam@crazyhat.net> wrote:
>
>>File a police report, and a chargeback with your credit card company,
>>move on.
>
>Or Seagate of course.
Or Seagate what?
1) Notify the company that sold you the product. This gives them the
opportunity to resolve the situation.
2) File a police report. Among other things, this attaches a date to
your account, and charges of filing a false police report will apply
should you be shown to be lying. In other words, this adds to your
credibility. Oh, and you might be asked for the number in step #3.
3) File a chargeback with your credit card company. This is what gets
you your refund.
If at any step in the process your problem is resolved, cease
proceeding.
Seagate isn't involved because quite simply, they're not involved. You
bought a product from Circuit City, it is Circuit City's responsibility
to deliver said product. Period.
In message <h4ae74t07p8acp27mb0diae7k841cqjikn@4ax.com> gecko
<alpha@olympus.net> wrote:
>It was shipped by UPS Smart Post. The fact that there was no packing
>slip or drive manual or USB cable - just an empty Seagate box, makes
>me think the problem is with Circuit City, not UPS. On any case, i
>plan to dispute the MC charge today, unless I decide to give CC a
>chance.
Definitely contact CC first, if only to show reasonable due diligence.
How is a company supposed to have the opportunity to resolve problems if
you fail to contact them?
On Sat, 12 Jul 2008 02:53:42 -0400, kony <spam@spam.com> wrote:
>When I mentioned weight, I didn't only mean whether the
>package had a weight stamped on it. If they had weighed it
>then put that in their their database for billing purposes.
>
>For example, on my Fedex Account I can declare a package
>weighs 5 lbs., and an estimated shipping fee will be
>generated, but FedEx also weighs the package and bills based
>on what their scale read, not what I claimed it weighed.
>
>If you have a tracking number it may even be displayed on
>that tracking page, otherwise a Fedex rep may be able to
>look up the weight.
On Sat, 12 Jul 2008 01:11:13 -0600, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:
>
>1) Notify the company that sold you the product. This gives them the
>opportunity to resolve the situation.
>
>2) File a police report. Among other things, this attaches a date to
>your account, and charges of filing a false police report will apply
>should you be shown to be lying. In other words, this adds to your
>credibility. Oh, and you might be asked for the number in step #3.
>
>3) File a chargeback with your credit card company. This is what gets
>you your refund.
>
>If at any step in the process your problem is resolved, cease
>proceeding.
>
>Seagate isn't involved because quite simply, they're not involved. You
>bought a product from Circuit City, it is Circuit City's responsibility
>to deliver said product. Period.
In message <murg74d7kc8tou09b4jeo767t6il78jbpq@4ax.com> gecko
<alpha@olympus.net> wrote:
>On Sat, 12 Jul 2008 01:11:13 -0600, DevilsPGD
><spam_narf_spam@crazyhat.net> wrote:
>
>
>>Definitely contact CC first, if only to show reasonable due diligence.
>>
>
>Monday I will do that.
>
>>How is a company supposed to have the opportunity to resolve problems if
>>you fail to contact them?
>
>
>If by 'company', you mean CC, I have already contacted them - twice.
>They say they need to 'investigate'.
Then set an appropriate deadline. A week should be generous.
On Sat, 12 Jul 2008 20:12:09 -0600, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:
>In message <murg74d7kc8tou09b4jeo767t6il78jbpq@4ax.com> gecko
><alpha@olympus.net> wrote:
>
>>On Sat, 12 Jul 2008 01:11:13 -0600, DevilsPGD
>><spam_narf_spam@crazyhat.net> wrote:
>>
>>
>>>Definitely contact CC first, if only to show reasonable due diligence.
>>>
>>
>>Monday I will do that.
>>
>>>How is a company supposed to have the opportunity to resolve problems if
>>>you fail to contact them?
>>
>>
>>If by 'company', you mean CC, I have already contacted them - twice.
>>They say they need to 'investigate'.
>
>Then set an appropriate deadline. A week should be generous.
The package was sent via FEDEX 'SmartPost'. I tried to determine the
package shipping weight using the tracking number, but I could not
find it. With regular FEDEX, the shipping weight is clearly provided
in the tracking lookup. That's interesting.
I thought that would at least tell me and CC whether the box was empty
when it got to FEDEX.
On Mon, 14 Jul 2008 17:56:36 -0500, Arunar
<Arunar.3ck9zx@no.email.invalid> wrote:
>
>That really sucks man. That's why I buy all my electronics at
>newegg.com I never get that kind of crap.
>
Even with Newegg they'll want to investigate it a bit.
Somewhat related to this topic, I once ordered an LCD TV
from Newegg and UPS vanished it. UPS showed "delivered" and
that they delivered it to someplace with a loading dock
which we don't have. Upon further investigation the place
they claimed it was dropped off was found but no sign of the
TV, so Newegg eventually had UPS reimburse them and sent the
replacement... it did take a few days to clear that up,
which is thus far about how long it has taken Circuit City?
I'm sure they're being cautious because they encounter
scammers who claim a box is empty when it wasn't. That's
such a simple fraud anyone could do it if only they had the
ability to cough up the cash to buy something valuable
enough to make it seem worthwhile to them.
Arunar wrote:
> That really sucks man. That's why I buy all my electronics at
> newegg.com I never get that kind of crap.
>
>
I bought a retail WD Drive at newegg. Was a retail box, but came packed
by WD with a OEM drive (model # is diff), and no cables etc.
It was not Newegg's issue, but WD pack the box wrong so Newegg shelved
it wrong. The box said the retail model# but had the OEM product.
To my benefit, I returned it as wrong part, and reordered a OEM drive
and got it. Save a few bucks too, it went on sale with no shipping.
On Tue, 15 Jul 2008 10:04:30 -0400, Big_Al <BigAl@Md.com> wrote:
>
>I bought a retail WD Drive at newegg. Was a retail box, but came packed
>by WD with a OEM drive (model # is diff), and no cables etc.
>It was not Newegg's issue, but WD pack the box wrong so Newegg shelved
>it wrong. The box said the retail model# but had the OEM product.
>
>To my benefit, I returned it as wrong part, and reordered a OEM drive
>and got it. Save a few bucks too, it went on sale with no shipping.
>
>So it happens everyway to anybody.
In message <5mqo74tg8nmr9n376iodvrjp21ern0bfiq@4ax.com> gecko
<alpha@olympus.net> wrote:
>On Mon, 14 Jul 2008 17:56:36 -0500, Arunar
><Arunar.3ck9zx@no.email.invalid> wrote:
>
>>
>>That really sucks man. That's why I buy all my electronics at
>>newegg.com I never get that kind of crap.
>
>I bought another of this drive last December from Newegg - had no
>problem at all. I chose CC because of its price. Big mistake?
Did you get the drive? Does it work? If so, does that feel like a
mistake?
Warranty for drives is usually better done through the manufacturer
anyway, so once you take delivery of the product and verify that it
works, CC is out of the picture.
On Tue, 15 Jul 2008 14:08:20 -0600, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:
>In message <5mqo74tg8nmr9n376iodvrjp21ern0bfiq@4ax.com> gecko
><alpha@olympus.net> wrote:
>
>>On Mon, 14 Jul 2008 17:56:36 -0500, Arunar
>><Arunar.3ck9zx@no.email.invalid> wrote:
>>
>>>
>>>That really sucks man. That's why I buy all my electronics at
>>>newegg.com I never get that kind of crap.
>>
>>I bought another of this drive last December from Newegg - had no
>>problem at all. I chose CC because of its price. Big mistake?
>
>Did you get the drive? Does it work? If so, does that feel like a
>mistake?
>
>Warranty for drives is usually better done through the manufacturer
>anyway, so once you take delivery of the product and verify that it
>works, CC is out of the picture.
You're better off getting the replacement through the seller
if/when reasonably possible. This results in it being
most likely you will get a new replacement drive while an
RMA replacement from a manufacturer is often refurb'd. That
refurb'd drive may also have an older manufacture date so if
the manufacturer isn't using sales receipt date for warranty
period you may also find your warranty has just been
decreased until you prove to them otherwise.
Replacement through the seller is also potentially faster.
For example with Newegg you can do the online RMA, go ahead
and buy the new drive and have it about 3 business days
later... OR you can buy the new drive first, knowing their
online RMA process does not reject any claim, that there's
nobody you have to wait on returning your email for an RMA
request or answering the phone - though in the case of
Newegg they seem fairly good in these respects too, I only
mentioned it because with some shady companies getting a
support person for after sale warranty claims can seem like
they're making a deliberate attempt to ignore the buyer's
request.
BEWARE! CIRCUYT CITY 
Linear Mode
