> On Sun, 23 Oct 2011 00:13:52 -0400, Paul <email@example.com> wrote:
>> And if you locate the actual SafeBoot.sys file, is the ownership actually HP
>> rather than Microsoft ? According to this, that is part of some HP software.
>> If you know the name of the HP Security Suite, perhaps you could Google on
>> that for some additional info.
>> The file itself could be sitting in a Windows system folder, but the rest
>> of the Suite could be sitting in some HP folder. Doing a "Properties" on the
>> file, maybe it has ownership info.
>> Someone with similar symptoms. Unfortunately, he didn't post back with
>> an update on whether it was resolved or not.
>> Be careful. Safeboot looks dangerous.
>> I wonder if there is an update for the (HP edition) of Safeboot drive encryption ?
> Great Info. Thanks
> I have HP proect Tool Security Manager v.3.00. There is an update
> version of 4.10 on HP's site.
> Question is should I remove the current Protect Tool totally, or just
> update----in case the HP would not allow its machine to run without
> the security software, and the Update may not give me a better
Maybe it isn't clear to you yet.
You received a laptop. It's a business laptop, with the ability to encrypt the disk.
If you take a business trip, and the laptop is stolen, tools like HP ProtectTools
are there, to protect the information on the disk. (In some cases,
employees are mandated by government regulations, to protect
the info on the laptop, which is why HP provides that kind
of software. To make the laptop attractive to companies who
need that kind of protection.)
That means things like encryption could be used.
The software undoubtedly "nagged" you about configuring it. Why ? It's a lot
like owning a firearm.
If you don't configure it, now, imagine if an "evil co-worker" gets their
hands on the laptop while you're away from your desk, and "configures" it
for you, setting a password. Suddenly, you can't get into the laptop any
more. And without the password, or without backup files, it may be impossible
to access it again.
If you do configure it, and the tool set involved encryption, then you
must learn the "best practices" for it. For example, you must back up
all "keys" or "passwords". If you don't do that, some relatively
trivial changes could make your data in-accessible. Things like
resetting the TPM chip. Or changing the hard drive serial number
(replace drive when it fails). These are the kinds of things, that
you must have made backup copies of all keys and passwords. Without
them, you could lose access to the hard drive.
HP has various manuals for ProtectTools, and in there, you should be
investigating how to backup keys and passwords. This probably isn't the
right manual, but I include a link to it, so you can see how complicated
this is. http://bizsupport1.austin.hp.com/bc/.../c01528160.pdf
It's a "damned if you don't / damed if you do" situation. You cannot
move quickly, to resolve the problem. You must be methodical, You
must use the best practices. Or, it'll be a matter of reinstalling
Windows and starting all over again from the factory defaults.
All your user data files gone etc.
Now, if you go to update the software, the theory is, nothing bad
should happen. Any configuration files should be preserved. But
you never know, perhaps the version contains a bug. What would you
do, if suddenly, you couldn't access the hard drive any more, and
could not boot ?
That's why I can't just go around offering advice like "sure,
just whip that update in there". I know "firearms are involved",
I can warn you of the dangers, but it's your responsibility to know:
1) What features you enabled.
1a) What dangers await, if you don't enable features or don't set passwords,
such that an "evil person" doesn't set them for you. Passwords
are not a problem, if they can be easily reset. A "hardened" piece
of computing hardware, is merciless, and can very easily deny you,
the legit owner, from getting to your data.
2) If features are enabled in ProtectTools, what are the "best practices"
for backing up "keys" or "passwords", such that your data can always
be recovered. Even if the hard drive serial number changes, or some
joker resets your TPM chip. I have to give the same advice to people
who use BitLocker or EFS, as they have the ability to "shoot the user
in the foot" as well. I'm not an expert on these things, but I have
run into a few users, who have managed to lose access to encrypted
If you've taken all the necessary precautions, then you can try installing
the updated ProtectTools. I don't see anything in the release notes,
to suggest they know about your problem.
If HP still provides you with support for this laptop, maybe you
could drop them an email or phone them, and see if they know about
this problem or not.
This could be an interaction, between safeboot.sys, and some other
software you've installed on the computer. But because I can't find
any relevant references to "ProtectTools" and "PTEs", I can't see what
that software or interaction that might be.