I have two machines - each with a dialup modem. I have them connected
Line > Machine 2 > Machine 1 > HP AIO Printer> Telephone.
My telephone works fine on voice.
My AIO printer works fine sending FAX.
My dialup on Machine 1 works fine connecting with Netzero.
Machine 2's ControlPanel>Phone and Modem shows machine 2's modem
properly and the diagnostic there does a successful test of the modem.
But I can't get Machine 2 to dial Netzero. It tries the correct
phone number, but as I listen on the phone, the dialtone is not
interrupted as if the machine is not connected to the phone.
Any suggestions as to what I can try next to make Machine 2 connect to
Netzero? Maybe my modem is bad or not installed right? It is a 'Best
Datafax Modem'.
I have seen this happen with bad modems, usually after a power surge.
The correct troubleshooting procedure would be to connect the phone line to machine 2 only and see if the symptoms change. Turn the modem speaker on and see if you can hear a dial tone before it dials.
Jethro wrote:
>
> I have two machines - each with a dialup modem. I have them connected
> Line > Machine 2 > Machine 1 > HP AIO Printer> Telephone.
> My telephone works fine on voice.
> My AIO printer works fine sending FAX.
> My dialup on Machine 1 works fine connecting with Netzero.
> Machine 2's ControlPanel>Phone and Modem shows machine 2's modem
> properly and the diagnostic there does a successful test of the modem.
> But I can't get Machine 2 to dial Netzero. It tries the correct
> phone number, but as I listen on the phone, the dialtone is not
> interrupted as if the machine is not connected to the phone.
>
> Any suggestions as to what I can try next to make Machine 2 connect to
> Netzero? Maybe my modem is bad or not installed right? It is a 'Best
> Datafax Modem'.
>
> Both machines are WXP PRO SP2.
>
> Thanks
>
> Jethro
Mike Walsh wrote: (** and top-posted - fixed **)
> Jethro wrote:
>
>> I have two machines - each with a dialup modem.
>> I have them connected
>> Line > Machine 2 > Machine 1 > HP AIO Printer> Telephone.
>> My telephone works fine on voice.
>> My AIO printer works fine sending FAX.
>> My dialup on Machine 1 works fine connecting with Netzero.
>> Machine 2's ControlPanel>Phone and Modem shows machine 2's modem
>> properly and the diagnostic there does a successful test of the
>> modem. But I can't get Machine 2 to dial Netzero. It tries the
>> correct phone number, but as I listen on the phone, the dialtone
>> is not interrupted as if the machine is not connected to the phone.
>>
>> Any suggestions as to what I can try next to make Machine 2 connect
>> to Netzero? Maybe my modem is bad or not installed right? It is a
>> 'Best Datafax Modem'.
>>
>> Both machines are WXP PRO SP2.
>
> I have seen this happen with bad modems, usually after a power surge.
> The correct troubleshooting procedure would be to connect the phone
> line to machine 2 only and see if the symptoms change. Turn the modem
> speaker on and see if you can hear a dial tone before it dials.
Please don't top-post, and please limit your line length. Absolute
max of 80 chars per line, but 65 or 67 is a better value.
The most likely problem is that the OP has the gazinta and the
gazouta phone line receptacles interchanged on Machine 2.
"A man who is right every time is not likely to do very much."
-- Francis Crick, co-discover of DNA
"There is nothing more amazing than stupidity in action."
-- Thomas Matthews
On Tue, 06 Feb 2007 20:16:40 -0500, Mike Walsh <spamscks@netrox.net>
wrote:
>
>I have seen this happen with bad modems, usually after a power surge.
>The correct troubleshooting procedure would be to connect the phone line to machine 2 only and see if the symptoms change. Turn the modem speaker on and see if you can hear a dial tone before it dials.
>
Thanks for response.
I did what you suggest - namely connected ONLY machine 2. Same
result. I have a dial tone plus I can use the phone on voice. The
modem seemingly won't dial up Netzero. I figure the modem is bad or
not installed right. I do know that it used to work.
Jethro
>Jethro wrote:
>>
>> I have two machines - each with a dialup modem. I have them connected
>> Line > Machine 2 > Machine 1 > HP AIO Printer> Telephone.
>> My telephone works fine on voice.
>> My AIO printer works fine sending FAX.
>> My dialup on Machine 1 works fine connecting with Netzero.
>> Machine 2's ControlPanel>Phone and Modem shows machine 2's modem
>> properly and the diagnostic there does a successful test of the modem.
>> But I can't get Machine 2 to dial Netzero. It tries the correct
>> phone number, but as I listen on the phone, the dialtone is not
>> interrupted as if the machine is not connected to the phone.
>>
>> Any suggestions as to what I can try next to make Machine 2 connect to
>> Netzero? Maybe my modem is bad or not installed right? It is a 'Best
>> Datafax Modem'.
>>
>> Both machines are WXP PRO SP2.
>>
>> Thanks
>>
>> Jethro
Jethro wrote:
>
> Thanks for response.
> I did what you suggest - namely connected ONLY machine 2. Same
> result. I have a dial tone plus I can use the phone on voice. The
> modem seemingly won't dial up Netzero. I figure the modem is bad or
> not installed right. I do know that it used to work.
Try using different software e.g. hyperterminal to see if it will dial out to anybody; you can dial your own number and it should report a busy signal. Try removing and reinstalling the modem (not likely to fix it because the diagnostic test passed). Try a different modem.
Jethro wrote:
> On Tue, 06 Feb 2007 20:16:40 -0500, Mike Walsh <spamscks@netrox.net>
> wrote:
>
>> I have seen this happen with bad modems, usually after a power surge.
>> The correct troubleshooting procedure would be to connect the phone line to machine 2 only and see if the symptoms change. Turn the modem speaker on and see if you can hear a dial tone before it dials.
>>
> Thanks for response.
> I did what you suggest - namely connected ONLY machine 2. Same
> result. I have a dial tone plus I can use the phone on voice. The
> modem seemingly won't dial up Netzero. I figure the modem is bad or
> not installed right. I do know that it used to work.
Sorry for coming in late, but you're sure that you have it cabled
correctly? If you manage to use the wrong jacks on your modem, your
phone will still work, but the modem won't.
Grinder wrote:
> Jethro wrote:
>> Mike Walsh <spamscks@netrox.net> wrote:
>>
>>> I have seen this happen with bad modems, usually after a power
>>> surge. The correct troubleshooting procedure would be to connect
>>> the phone line to machine 2 only and see if the symptoms change.
>>> Turn the modem speaker on and see if you can hear a dial tone
>>> before it dials.
>>
>> Thanks for response.
>> I did what you suggest - namely connected ONLY machine 2. Same
>> result. I have a dial tone plus I can use the phone on voice.
>> The modem seemingly won't dial up Netzero. I figure the modem is
>> bad or not installed right. I do know that it used to work.
>
> Sorry for coming in late, but you're sure that you have it cabled
> correctly? If you manage to use the wrong jacks on your modem,
> your phone will still work, but the modem won't.
Which is what I told him yesterday, but he ignored.
"A man who is right every time is not likely to do very much."
-- Francis Crick, co-discover of DNA
"There is nothing more amazing than stupidity in action."
-- Thomas Matthews
On Wed, 07 Feb 2007 14:28:45 GMT, Grinder <grinder@no.spam.maam.com>
wrote:
>Jethro wrote:
>> On Tue, 06 Feb 2007 20:16:40 -0500, Mike Walsh <spamscks@netrox.net>
>> wrote:
>>
>>> I have seen this happen with bad modems, usually after a power surge.
>>> The correct troubleshooting procedure would be to connect the phone line to machine 2 only and see if the symptoms change. Turn the modem speaker on and see if you can hear a dial tone before it dials.
>>>
>> Thanks for response.
>> I did what you suggest - namely connected ONLY machine 2. Same
>> result. I have a dial tone plus I can use the phone on voice. The
>> modem seemingly won't dial up Netzero. I figure the modem is bad or
>> not installed right. I do know that it used to work.
>
>Sorry for coming in late, but you're sure that you have it cabled
>correctly? If you manage to use the wrong jacks on your modem, your
>phone will still work, but the modem won't.
I agree with that! No - I connected the same two phone wires to a
second machine and its modem works. I figure it must be the modem
itself (Motorola 62002-51), even though it used to work. I am trying
a second modem now(Conexant RS56-PCI). Maybe it will work.
Jethro wrote:
> On Wed, 07 Feb 2007 14:28:45 GMT, Grinder <grinder@no.spam.maam.com>
> wrote:
>
>> Jethro wrote:
>>> On Tue, 06 Feb 2007 20:16:40 -0500, Mike Walsh <spamscks@netrox.net>
>>> wrote:
>>>
>>>> I have seen this happen with bad modems, usually after a power surge.
>>>> The correct troubleshooting procedure would be to connect the phone line to machine 2 only and see if the symptoms change. Turn the modem speaker on and see if you can hear a dial tone before it dials.
>>>>
>>> Thanks for response.
>>> I did what you suggest - namely connected ONLY machine 2. Same
>>> result. I have a dial tone plus I can use the phone on voice. The
>>> modem seemingly won't dial up Netzero. I figure the modem is bad or
>>> not installed right. I do know that it used to work.
>> Sorry for coming in late, but you're sure that you have it cabled
>> correctly? If you manage to use the wrong jacks on your modem, your
>> phone will still work, but the modem won't.
>
>
> I agree with that! No - I connected the same two phone wires to a
> second machine and its modem works.
That would not diagnose the potential problem I am suggesting. Your
modem has two jacks: Line and Phone. If you connect the phone to the
Line jack, and the wall to your Phone jack, the phone will work, but the
modem will not.
> I figure it must be the modem
> itself (Motorola 62002-51), even though it used to work. I am trying
> a second modem now(Conexant RS56-PCI). Maybe it will work.
On Wed, 07 Feb 2007 16:47:01 GMT, Grinder <grinder@no.spam.maam.com>
wrote:
>Jethro wrote:
>> On Wed, 07 Feb 2007 14:28:45 GMT, Grinder <grinder@no.spam.maam.com>
>> wrote:
>>
>>> Jethro wrote:
>>>> On Tue, 06 Feb 2007 20:16:40 -0500, Mike Walsh <spamscks@netrox.net>
>>>> wrote:
>>>>
>>>>> I have seen this happen with bad modems, usually after a power surge.
>>>>> The correct troubleshooting procedure would be to connect the phone line to machine 2 only and see if the symptoms change. Turn the modem speaker on and see if you can hear a dial tone before it dials.
>>>>>
>>>> Thanks for response.
>>>> I did what you suggest - namely connected ONLY machine 2. Same
>>>> result. I have a dial tone plus I can use the phone on voice. The
>>>> modem seemingly won't dial up Netzero. I figure the modem is bad or
>>>> not installed right. I do know that it used to work.
>>> Sorry for coming in late, but you're sure that you have it cabled
>>> correctly? If you manage to use the wrong jacks on your modem, your
>>> phone will still work, but the modem won't.
>>
>>
>> I agree with that! No - I connected the same two phone wires to a
>> second machine and its modem works.
>
>That would not diagnose the potential problem I am suggesting. Your
>modem has two jacks: Line and Phone. If you connect the phone to the
>Line jack, and the wall to your Phone jack, the phone will work, but the
>modem will not.
>
>> I figure it must be the modem
>> itself (Motorola 62002-51), even though it used to work. I am trying
>> a second modem now(Conexant RS56-PCI). Maybe it will work.
>
>Good luck then.
Actually, I had it backwards. The Conexant RS56-PCI is what I had in
the machine that the modem diagnostic in Control Panel said it was
working, but I could get it to dial Netzero. I double-checked what I
connected the phone lines (phone/line) to, and even though they were
correct, I switched them anyway. Same result. Dial tone one voice
phone, but will not dial Netzero. The other modem I was going to try
is a Motorola 62002-51 (possibly SM56?). I can't get the one driver I
found on DriverGuide to work. So I am at a stalemate - at least until
I can get my hands on another modem.
On Wed, 07 Feb 2007 10:24:11 -0500, CBFalconer <cbfalconer@yahoo.com>
wrote:
>Grinder wrote:
>> Jethro wrote:
>>> Mike Walsh <spamscks@netrox.net> wrote:
>>>
>>>> I have seen this happen with bad modems, usually after a power
>>>> surge. The correct troubleshooting procedure would be to connect
>>>> the phone line to machine 2 only and see if the symptoms change.
>>>> Turn the modem speaker on and see if you can hear a dial tone
>>>> before it dials.
>>>
>>> Thanks for response.
>>> I did what you suggest - namely connected ONLY machine 2. Same
>>> result. I have a dial tone plus I can use the phone on voice.
>>> The modem seemingly won't dial up Netzero. I figure the modem is
>>> bad or not installed right. I do know that it used to work.
>>
>> Sorry for coming in late, but you're sure that you have it cabled
>> correctly? If you manage to use the wrong jacks on your modem,
>> your phone will still work, but the modem won't.
>
>Which is what I told him yesterday, but he ignored.
Your problem is complicated in that you are using two unkonwns -
hardware and the complex Operating System access to that modem.
Simplify by breaking a problem down into parts - then solving those
parts. Otherwise the problem becomes exponentially more complex.
One simple program to do this is Hyperterminal (or any other
terminal simulation software). If using Hyperterminal, don't enter a
name for a new connection (hit cancel). Now we will dial the ISP
directly AND see what that fancy Operating System saw and did not show
you.
This connection will default to eight data bits, one stop bit, and
no parity.
Under File>Properties , find the Connect Using option and select
the modem. If modem is not listed, try the procedure below to various
serial ports (COMx:).
Now Hyperterminal's window is talking directly to the modem. Enter
AT&F , then hit enter. The modem (if listening) will respond with
OK . If every character entered is not echoed in Window, also try
entering the ATZ command. Now every time you enter AT (and
enter), then modem will put that AT on Window, and then respond with
OK on next line.
To increase the modem speaker volume, enter ATL3 (if I remember
the correct command).
Now that you are talking to the modem's computer, then modem is
ready to dial out. Enter ATDTxxxxxxx where xxxxx is the phone
number. Try dialing to another phone in the house. Also try it with
xxxxxxx as the ISP phone number. Do it to any ISP including those you
are not registered with. If modem makes a connection, the ISP will
answer and display Logon: or something equivalent.
This proves all hardware and wires are properly connected, or
identifies hardware as suspect. If necessary, do same on other
computer to see what a good machine does.
.. Move on to diagnose the Operating System settings. Without doing
this Hyperterminal test, then the problem is exponentially more
complex because even hardware integrity is unknown.
Report back since other things that appear to work may be indication
of other problems. Yes, this Hyperterminal test provides that much
additional information.
On Feb 7, 1:37 pm, Jethro <Wil...@somewhere.org> wrote:
> Actually, I had it backwards. The Conexant RS56-PCI is what I had in
> the machine that the modem diagnostic in Control Panel said it was
> working, but I could get it todialNetzero. I double-checked what I
> connected the phone lines (phone/line) to, and even though they were
> correct, I switched them anyway. Same result. Dialtoneone voice
> phone, but will notdialNetzero. The other modem I was going to try
> is a Motorola 62002-51 (possibly SM56?). I can't get the one driver I
> found on DriverGuide to work. So I am at a stalemate - at least until
> I can get my hands on another modem.
On 8 Feb 2007 06:40:30 -0800, "w_tom" <w_tom1@usa.net> wrote:
> Your problem is complicated in that you are using two unkonwns -
>hardware and the complex Operating System access to that modem.
>Simplify by breaking a problem down into parts - then solving those
>parts. Otherwise the problem becomes exponentially more complex.
>
> One simple program to do this is Hyperterminal (or any other
>terminal simulation software). If using Hyperterminal, don't enter a
>name for a new connection (hit cancel). Now we will dial the ISP
>directly AND see what that fancy Operating System saw and did not show
>you.
>
> This connection will default to eight data bits, one stop bit, and
>no parity.
>Under File>Properties , find the Connect Using option and select
>the modem. If modem is not listed, try the procedure below to various
>serial ports (COMx:).
>
> Now Hyperterminal's window is talking directly to the modem. Enter
>AT&F , then hit enter. The modem (if listening) will respond with
>OK . If every character entered is not echoed in Window, also try
>entering the ATZ command. Now every time you enter AT (and
>enter), then modem will put that AT on Window, and then respond with
>OK on next line.
>
> To increase the modem speaker volume, enter ATL3 (if I remember
>the correct command).
>
> Now that you are talking to the modem's computer, then modem is
>ready to dial out. Enter ATDTxxxxxxx where xxxxx is the phone
>number. Try dialing to another phone in the house. Also try it with
>xxxxxxx as the ISP phone number. Do it to any ISP including those you
>are not registered with. If modem makes a connection, the ISP will
>answer and display Logon: or something equivalent.
>
> This proves all hardware and wires are properly connected, or
>identifies hardware as suspect. If necessary, do same on other
>computer to see what a good machine does.
>
>. Move on to diagnose the Operating System settings. Without doing
>this Hyperterminal test, then the problem is exponentially more
>complex because even hardware integrity is unknown.
>
> Report back since other things that appear to work may be indication
>of other problems. Yes, this Hyperterminal test provides that much
>additional information.
>
>On Feb 7, 1:37 pm, Jethro <Wil...@somewhere.org> wrote:
>> Actually, I had it backwards. The Conexant RS56-PCI is what I had in
>> the machine that the modem diagnostic in Control Panel said it was
>> working, but I could get it todialNetzero. I double-checked what I
>> connected the phone lines (phone/line) to, and even though they were
>> correct, I switched them anyway. Same result. Dialtoneone voice
>> phone, but will notdialNetzero. The other modem I was going to try
>> is a Motorola 62002-51 (possibly SM56?). I can't get the one driver I
>> found on DriverGuide to work. So I am at a stalemate - at least until
>> I can get my hands on another modem.
Whew!
Okay I'll try. I'll have to find Hyperterminal first.
On 8 Feb 2007 06:40:30 -0800, "w_tom" <w_tom1@usa.net> wrote:
> Your problem is complicated in that you are using two unkonwns -
>hardware and the complex Operating System access to that modem.
>Simplify by breaking a problem down into parts - then solving those
>parts. Otherwise the problem becomes exponentially more complex.
>
> One simple program to do this is Hyperterminal (or any other
>terminal simulation software). If using Hyperterminal, don't enter a
>name for a new connection (hit cancel). Now we will dial the ISP
>directly AND see what that fancy Operating System saw and did not show
>you.
>
I found Hyperterminal, and am looking at it on my WORKING machine so
that I can see how it is supposed to work BEFORE I try it on my
problem machine. I did as you say above and am now looking at the
hyperterminal window, It says 'New Connection - Hyperterminal'.
Under Properties, I entered Netzero's local phone #, and for 'connect
to' I selected my working modem name. Then I clicked OK.
At this point, I am stuck - I can't enter any commands like 'AT&F'.
I listened on the voice phone and I hear a dial tone - so I take that
to mean I am not connected - yet if I try to repeat all this, it says
I am already connected. I can cancel out and get out of this, but
where do I go from here? I looked at WXP's helps, but didn't see
anything that adds anything for me to try.
Any thoughts?
Sorry for being dense.
Thanks
Jethro
> This connection will default to eight data bits, one stop bit, and
>no parity.
>Under File>Properties , find the Connect Using option and select
>the modem. If modem is not listed, try the procedure below to various
>serial ports (COMx:).
>
> Now Hyperterminal's window is talking directly to the modem. Enter
>AT&F , then hit enter. The modem (if listening) will respond with
>OK . If every character entered is not echoed in Window, also try
>entering the ATZ command. Now every time you enter AT (and
>enter), then modem will put that AT on Window, and then respond with
>OK on next line.
>
> To increase the modem speaker volume, enter ATL3 (if I remember
>the correct command).
>
> Now that you are talking to the modem's computer, then modem is
>ready to dial out. Enter ATDTxxxxxxx where xxxxx is the phone
>number. Try dialing to another phone in the house. Also try it with
>xxxxxxx as the ISP phone number. Do it to any ISP including those you
>are not registered with. If modem makes a connection, the ISP will
>answer and display Logon: or something equivalent.
>
> This proves all hardware and wires are properly connected, or
>identifies hardware as suspect. If necessary, do same on other
>computer to see what a good machine does.
>
>. Move on to diagnose the Operating System settings. Without doing
>this Hyperterminal test, then the problem is exponentially more
>complex because even hardware integrity is unknown.
>
> Report back since other things that appear to work may be indication
>of other problems. Yes, this Hyperterminal test provides that much
>additional information.
>
>On Feb 7, 1:37 pm, Jethro <Wil...@somewhere.org> wrote:
>> Actually, I had it backwards. The Conexant RS56-PCI is what I had in
>> the machine that the modem diagnostic in Control Panel said it was
>> working, but I could get it todialNetzero. I double-checked what I
>> connected the phone lines (phone/line) to, and even though they were
>> correct, I switched them anyway. Same result. Dialtoneone voice
>> phone, but will notdialNetzero. The other modem I was going to try
>> is a Motorola 62002-51 (possibly SM56?). I can't get the one driver I
>> found on DriverGuide to work. So I am at a stalemate - at least until
>> I can get my hands on another modem.
On 8 Feb 2007 06:40:30 -0800, "w_tom" <w_tom1@usa.net> wrote:
> Your problem is complicated in that you are using two unkonwns -
>hardware and the complex Operating System access to that modem.
>Simplify by breaking a problem down into parts - then solving those
>parts. Otherwise the problem becomes exponentially more complex.
>
> One simple program to do this is Hyperterminal (or any other
>terminal simulation software). If using Hyperterminal, don't enter a
>name for a new connection (hit cancel). Now we will dial the ISP
>directly AND see what that fancy Operating System saw and did not show
>you.
>
> This connection will default to eight data bits, one stop bit, and
>no parity.
>Under File>Properties , find the Connect Using option and select
>the modem. If modem is not listed, try the procedure below to various
>serial ports (COMx:).
>
> Now Hyperterminal's window is talking directly to the modem. Enter
>AT&F , then hit enter. The modem (if listening) will respond with
>OK . If every character entered is not echoed in Window, also try
>entering the ATZ command. Now every time you enter AT (and
>enter), then modem will put that AT on Window, and then respond with
>OK on next line.
Okay - I figured out how to use Hyperterminal to dial out. It
connected with Netzero fine and asked me for my login & password which
it accepted. But There I sit now, I cannot enter commands such as
AT&F. Maybe that's because Netzero doesn't allow direct connecting
like this? If so, who can I try just as a test. If not, what am I
doing wring now?
Thanks
Jethro
>
> To increase the modem speaker volume, enter ATL3 (if I remember
>the correct command).
>
> Now that you are talking to the modem's computer, then modem is
>ready to dial out. Enter ATDTxxxxxxx where xxxxx is the phone
>number. Try dialing to another phone in the house. Also try it with
>xxxxxxx as the ISP phone number. Do it to any ISP including those you
>are not registered with. If modem makes a connection, the ISP will
>answer and display Logon: or something equivalent.
>
> This proves all hardware and wires are properly connected, or
>identifies hardware as suspect. If necessary, do same on other
>computer to see what a good machine does.
>
>. Move on to diagnose the Operating System settings. Without doing
>this Hyperterminal test, then the problem is exponentially more
>complex because even hardware integrity is unknown.
>
> Report back since other things that appear to work may be indication
>of other problems. Yes, this Hyperterminal test provides that much
>additional information.
>
>On Feb 7, 1:37 pm, Jethro <Wil...@somewhere.org> wrote:
>> Actually, I had it backwards. The Conexant RS56-PCI is what I had in
>> the machine that the modem diagnostic in Control Panel said it was
>> working, but I could get it todialNetzero. I double-checked what I
>> connected the phone lines (phone/line) to, and even though they were
>> correct, I switched them anyway. Same result. Dialtoneone voice
>> phone, but will notdialNetzero. The other modem I was going to try
>> is a Motorola 62002-51 (possibly SM56?). I can't get the one driver I
>> found on DriverGuide to work. So I am at a stalemate - at least until
>> I can get my hands on another modem.
On 8 Feb 2007 06:40:30 -0800, "w_tom" <w_tom1@usa.net> wrote:
> Your problem is complicated in that you are using two unkonwns -
>hardware and the complex Operating System access to that modem.
>Simplify by breaking a problem down into parts - then solving those
>parts. Otherwise the problem becomes exponentially more complex.
>
> One simple program to do this is Hyperterminal (or any other
>terminal simulation software). If using Hyperterminal, don't enter a
>name for a new connection (hit cancel). Now we will dial the ISP
>directly AND see what that fancy Operating System saw and did not show
>you.
>
> This connection will default to eight data bits, one stop bit, and
>no parity.
>Under File>Properties , find the Connect Using option and select
>the modem. If modem is not listed, try the procedure below to various
>serial ports (COMx:).
>
> Now Hyperterminal's window is talking directly to the modem. Enter
>AT&F , then hit enter. The modem (if listening) will respond with
>OK . If every character entered is not echoed in Window, also try
>entering the ATZ command. Now every time you enter AT (and
>enter), then modem will put that AT on Window, and then respond with
>OK on next line.
>
> To increase the modem speaker volume, enter ATL3 (if I remember
>the correct command).
>
> Now that you are talking to the modem's computer, then modem is
>ready to dial out. Enter ATDTxxxxxxx where xxxxx is the phone
>number. Try dialing to another phone in the house. Also try it with
>xxxxxxx as the ISP phone number. Do it to any ISP including those you
>are not registered with. If modem makes a connection, the ISP will
>answer and display Logon: or something equivalent.
>
> This proves all hardware and wires are properly connected, or
>identifies hardware as suspect. If necessary, do same on other
>computer to see what a good machine does.
>
>. Move on to diagnose the Operating System settings. Without doing
>this Hyperterminal test, then the problem is exponentially more
>complex because even hardware integrity is unknown.
>
> Report back since other things that appear to work may be indication
>of other problems. Yes, this Hyperterminal test provides that much
>additional information.
>
>On Feb 7, 1:37 pm, Jethro <Wil...@somewhere.org> wrote:
>> Actually, I had it backwards. The Conexant RS56-PCI is what I had in
>> the machine that the modem diagnostic in Control Panel said it was
>> working, but I could get it todialNetzero. I double-checked what I
>> connected the phone lines (phone/line) to, and even though they were
>> correct, I switched them anyway. Same result. Dialtoneone voice
>> phone, but will notdialNetzero. The other modem I was going to try
>> is a Motorola 62002-51 (possibly SM56?). I can't get the one driver I
>> found on DriverGuide to work. So I am at a stalemate - at least until
>> I can get my hands on another modem.
While I was waiting for your response, I took a look at problem
machine 2. I find that hyperterminal is NOT installed on that
machine. No idea why not - it should be like machine 1 in that
respect. How do I install hyperterminal? I tried what a web site
said to do under add/remove programs, but I couldn't get it to work.
Someone help me? I've fallen and I can't get up! :<)
You have to get in command mode to use AT commands. Wait two seconds press +++ wait two more seconds. OK will appear when you are in command mode.
Jethro wrote:
>
> Okay - I figured out how to use Hyperterminal to dial out. It
> connected with Netzero fine and asked me for my login & password which
> it accepted. But There I sit now, I cannot enter commands such as
> AT&F. Maybe that's because Netzero doesn't allow direct connecting
> like this? If so, who can I try just as a test. If not, what am I
> doing wring now?
With most versions of windows hyperterminal is under add/remove programs - windows components. On my WinXP PC it is not there, but it was installed by default during windows installation. When you install it you will probably have to tell it where to look for the CAB files.
Jethro wrote:
>
> While I was waiting for your response, I took a look at problem
> machine 2. I find that hyperterminal is NOT installed on that
> machine. No idea why not - it should be like machine 1 in that
> respect. How do I install hyperterminal? I tried what a web site
> said to do under add/remove programs, but I couldn't get it to work.
>
> Someone help me? I've fallen and I can't get up! :<)
>
> Jethro
On Thu, 08 Feb 2007 16:12:45 -0500, Mike Walsh <spamscks@netrox.net>
wrote:
>
>You have to get in command mode to use AT commands. Wait two seconds press +++ wait two more seconds. OK will appear when you are in command mode.
>
>Jethro wrote:
>>
>> Okay - I figured out how to use Hyperterminal to dial out. It
>> connected with Netzero fine and asked me for my login & password which
>> it accepted. But There I sit now, I cannot enter commands such as
>> AT&F. Maybe that's because Netzero doesn't allow direct connecting
>> like this? If so, who can I try just as a test. If not, what am I
>> doing wring now?
Hi Mike
When I use hyperterminal to connect to Netzero, it connects fine (on
the machine that works) and asks me for login/password. When I supply
that, it returns an OK. But there I sit - I cannot enter anything
with the keyboard +++, AT&F, or anything else for that matter. I
agree that I must not be in command mode - so how do I get there at
this point?
On Thu, 08 Feb 2007 16:18:28 -0500, Mike Walsh <spamscks@netrox.net>
wrote:
>
>With most versions of windows hyperterminal is under add/remove programs - windows components. On my WinXP PC it is not there, but it was installed by default during windows installation. When you install it you will probably have to tell it where to look for the CAB files.
>
>Jethro wrote:
>>
>> While I was waiting for your response, I took a look at problem
>> machine 2. I find that hyperterminal is NOT installed on that
>> machine. No idea why not - it should be like machine 1 in that
>> respect. How do I install hyperterminal? I tried what a web site
>> said to do under add/remove programs, but I couldn't get it to work.
>>
>> Someone help me? I've fallen and I can't get up! :<)
>>
>> Jethro
Thanks again Mike
I found and installed it on the problem machine. Now if I can figure
how to use hyperterminal on the good machine, I'll try it on the bad
one.
Jethro wrote:
> On Thu, 08 Feb 2007 16:12:45 -0500, Mike Walsh <spamscks@netrox.net>
> wrote:
>
>> You have to get in command mode to use AT commands. Wait two seconds press +++ wait two more seconds. OK will appear when you are in command mode.
>>
>> Jethro wrote:
>>> Okay - I figured out how to use Hyperterminal to dial out. It
>>> connected with Netzero fine and asked me for my login & password which
>>> it accepted. But There I sit now, I cannot enter commands such as
>>> AT&F. Maybe that's because Netzero doesn't allow direct connecting
>>> like this? If so, who can I try just as a test. If not, what am I
>>> doing wring now?
>
>
> Hi Mike
>
> When I use hyperterminal to connect to Netzero, it connects fine (on
> the machine that works) and asks me for login/password. When I supply
> that, it returns an OK. But there I sit - I cannot enter anything
> with the keyboard +++, AT&F, or anything else for that matter. I
> agree that I must not be in command mode - so how do I get there at
> this point?
Does it even really matter? The goal of using hyperterminal was to see
if you can connect to a service from a simple bit of software. You can
on your "working" computer. How about the troublesome one?
On Thu, 08 Feb 2007 22:59:12 GMT, Grinder <grinder@no.spam.maam.com>
wrote:
>Jethro wrote:
>> On Thu, 08 Feb 2007 16:12:45 -0500, Mike Walsh <spamscks@netrox.net>
>> wrote:
>>
>>> You have to get in command mode to use AT commands. Wait two seconds press +++ wait two more seconds. OK will appear when you are in command mode.
>>>
>>> Jethro wrote:
>>>> Okay - I figured out how to use Hyperterminal to dial out. It
>>>> connected with Netzero fine and asked me for my login & password which
>>>> it accepted. But There I sit now, I cannot enter commands such as
>>>> AT&F. Maybe that's because Netzero doesn't allow direct connecting
>>>> like this? If so, who can I try just as a test. If not, what am I
>>>> doing wring now?
>>
>>
>> Hi Mike
>>
>> When I use hyperterminal to connect to Netzero, it connects fine (on
>> the machine that works) and asks me for login/password. When I supply
>> that, it returns an OK. But there I sit - I cannot enter anything
>> with the keyboard +++, AT&F, or anything else for that matter. I
>> agree that I must not be in command mode - so how do I get there at
>> this point?
>
>Does it even really matter? The goal of using hyperterminal was to see
>if you can connect to a service from a simple bit of software. You can
>on your "working" computer. How about the troublesome one?
You're right. I got lost along the way. No I cannot connect on the
problem machine. It gets to try 'dialing', then 'disconnects'.
I guess that proves the modem is bad?
On Feb 8, 4:29 pm, Jethro <Wil...@somewhere.org> wrote:
> I found and installed it on the problem machine. Now if I can figure
> how to use hyperterminal on the good machine, I'll try it on the bad
> one.
In Hyperterminal, under Files>Properties , you were not supposed
to enter any phone number. That phone number option must remain
blank. Only look at the Connect Using option. Make sure Connect
Using is to a modem. That is all that paragraph said to do. Leave
phone number blank. Only make sure you are talking to the modem.
Then when OK is clicked, a blank Window remains. Every keystroke
goes direct to modem's computer. Modem's computer then echos that
keystroke back to the blank window. But modems often are changed to
'no echo' by the operationg system. Therefore we enter AT&F (and
return) or ATZ to enable echo. When modem changes to 'echo', it then
responds with OK after 'enter' is pressed AND it echos every keystroke
to that blank window.
Instead, you gave Hyperterminal a phone number. Therefore
Hyperterminal dialed the number AND did not let you see those modem
commands between Hyperterminal and modem. The idea was for you (not
Hyperterminal) to enter those commands. Then modem would tell you of
its error - not tell Hyperterminal.
Had you not entered a phone number into Hyperterminals options, then
modem would talk to you. Modem should only be told a phone number by
you directly when you entered, for example:
ATDT9135551234
which dials (913)555-1234
Well it does not matter. Since you told Hyperterminal to dial, then
Hyperterminal made a connection to the ISP. You saw the ISP display
LOGON: . Test done and no hardware failures. Modem and phone lines
are 100% OK. Now you can start blaming Windows options for all
problems.
You made a complete modem connection to the ISP without
complications of an OS. Had you (rather than Hyperterminal) told the
modem to dial using ATDT9135551234 (or whatever), then any error
messages would have been seen by you. Since you entered that phone
number, instead, in Files>Properties, then Hyperterminal dialed the
number, saw any modem error messages, and did not show those error
messages. (Of course, no error messages would exist during the good
connection).
By confirming hardware, you are also learning how main computer
talks to a modem. It is called Hayes Commands. Each command starts
with AT followed by a chain of command letters and numbers. The
commnd DT says to dial using a dial tone the number 9135551234. The
command L3 says to put modem speaker at highest volume (3). The
command &F tells modem to reset.
Jethro wrote:
> On Thu, 08 Feb 2007 22:59:12 GMT, Grinder <grinder@no.spam.maam.com>
> wrote:
>
>> Jethro wrote:
>>> On Thu, 08 Feb 2007 16:12:45 -0500, Mike Walsh <spamscks@netrox.net>
>>> wrote:
>>>
>>>> You have to get in command mode to use AT commands. Wait two seconds press +++ wait two more seconds. OK will appear when you are in command mode.
>>>>
>>>> Jethro wrote:
>>>>> Okay - I figured out how to use Hyperterminal to dial out. It
>>>>> connected with Netzero fine and asked me for my login & password which
>>>>> it accepted. But There I sit now, I cannot enter commands such as
>>>>> AT&F. Maybe that's because Netzero doesn't allow direct connecting
>>>>> like this? If so, who can I try just as a test. If not, what am I
>>>>> doing wring now?
>>>
>>> Hi Mike
>>>
>>> When I use hyperterminal to connect to Netzero, it connects fine (on
>>> the machine that works) and asks me for login/password. When I supply
>>> that, it returns an OK. But there I sit - I cannot enter anything
>>> with the keyboard +++, AT&F, or anything else for that matter. I
>>> agree that I must not be in command mode - so how do I get there at
>>> this point?
>> Does it even really matter? The goal of using hyperterminal was to see
>> if you can connect to a service from a simple bit of software. You can
>> on your "working" computer. How about the troublesome one?
>
> You're right. I got lost along the way. No I cannot connect on the
> problem machine. It gets to try 'dialing', then 'disconnects'.
> I guess that proves the modem is bad?
I'm not so ready to throw in the towel. Other things worth trying:
1) reseat the modem (it's an internal modem?) in its slot
2) check the jacks to make sure that there aren't bent/corroded pins
that could be causing an intermittent problem
3) make sure that you have an appropriate, up-to-date driver (look at
the card to determine make and model, not just within windows)
4) pop the card in the other machine and see if you can get it to work there
On Fri, 09 Feb 2007 02:04:23 GMT, Grinder <grinder@no.spam.maam.com>
wrote:
>Jethro wrote:
>> On Thu, 08 Feb 2007 22:59:12 GMT, Grinder <grinder@no.spam.maam.com>
>> wrote:
>>
>>> Jethro wrote:
>>>> On Thu, 08 Feb 2007 16:12:45 -0500, Mike Walsh <spamscks@netrox.net>
>>>> wrote:
>>>>
>>>>> You have to get in command mode to use AT commands. Wait two seconds press +++ wait two more seconds. OK will appear when you are in command mode.
>>>>>
>>>>> Jethro wrote:
>>>>>> Okay - I figured out how to use Hyperterminal to dial out. It
>>>>>> connected with Netzero fine and asked me for my login & password which
>>>>>> it accepted. But There I sit now, I cannot enter commands such as
>>>>>> AT&F. Maybe that's because Netzero doesn't allow direct connecting
>>>>>> like this? If so, who can I try just as a test. If not, what am I
>>>>>> doing wring now?
>>>>
>>>> Hi Mike
>>>>
>>>> When I use hyperterminal to connect to Netzero, it connects fine (on
>>>> the machine that works) and asks me for login/password. When I supply
>>>> that, it returns an OK. But there I sit - I cannot enter anything
>>>> with the keyboard +++, AT&F, or anything else for that matter. I
>>>> agree that I must not be in command mode - so how do I get there at
>>>> this point?
>>> Does it even really matter? The goal of using hyperterminal was to see
>>> if you can connect to a service from a simple bit of software. You can
>>> on your "working" computer. How about the troublesome one?
>>
>> You're right. I got lost along the way. No I cannot connect on the
>> problem machine. It gets to try 'dialing', then 'disconnects'.
>> I guess that proves the modem is bad?
>
>I'm not so ready to throw in the towel. Other things worth trying:
>
>1) reseat the modem (it's an internal modem?) in its slot
Did that.
>
>2) check the jacks to make sure that there aren't bent/corroded pins
>that could be causing an intermittent problem
>
Looked and all seems okay.
>3) make sure that you have an appropriate, up-to-date driver (look at
>the card to determine make and model, not just within windows)
>
This is most likely - but I have tried ones I could find from
Driverguide - all to no avail.
>4) pop the card in the other machine and see if you can get it to work there
On Fri, 09 Feb 2007 12:25:19 GMT, Jethro <Wilson@somewhere.org> wrote:
>On Fri, 09 Feb 2007 02:04:23 GMT, Grinder <grinder@no.spam.maam.com>
>wrote:
>
>>Jethro wrote:
>>> On Thu, 08 Feb 2007 22:59:12 GMT, Grinder <grinder@no.spam.maam.com>
>>> wrote:
>>>
>>>> Jethro wrote:
>>>>> On Thu, 08 Feb 2007 16:12:45 -0500, Mike Walsh <spamscks@netrox.net>
>>>>> wrote:
>>>>>
>>>>>> You have to get in command mode to use AT commands. Wait two seconds press +++ wait two more seconds. OK will appear when you are in command mode.
>>>>>>
>>>>>> Jethro wrote:
>>>>>>> Okay - I figured out how to use Hyperterminal to dial out. It
>>>>>>> connected with Netzero fine and asked me for my login & password which
>>>>>>> it accepted. But There I sit now, I cannot enter commands such as
>>>>>>> AT&F. Maybe that's because Netzero doesn't allow direct connecting
>>>>>>> like this? If so, who can I try just as a test. If not, what am I
>>>>>>> doing wring now?
>>>>>
>>>>> Hi Mike
>>>>>
>>>>> When I use hyperterminal to connect to Netzero, it connects fine (on
>>>>> the machine that works) and asks me for login/password. When I supply
>>>>> that, it returns an OK. But there I sit - I cannot enter anything
>>>>> with the keyboard +++, AT&F, or anything else for that matter. I
>>>>> agree that I must not be in command mode - so how do I get there at
>>>>> this point?
>>>> Does it even really matter? The goal of using hyperterminal was to see
>>>> if you can connect to a service from a simple bit of software. You can
>>>> on your "working" computer. How about the troublesome one?
>>>
>>> You're right. I got lost along the way. No I cannot connect on the
>>> problem machine. It gets to try 'dialing', then 'disconnects'.
>>> I guess that proves the modem is bad?
>>
>>I'm not so ready to throw in the towel. Other things worth trying:
>>
>>1) reseat the modem (it's an internal modem?) in its slot
>
>Did that.
>>
>>2) check the jacks to make sure that there aren't bent/corroded pins
>>that could be causing an intermittent problem
>>
>Looked and all seems okay.
>
>>3) make sure that you have an appropriate, up-to-date driver (look at
>>the card to determine make and model, not just within windows)
>>
>This is most likely - but I have tried ones I could find from
>Driverguide - all to no avail.
>
>>4) pop the card in the other machine and see if you can get it to work there
>
>Good idea. I'll try that.
I did this and found that the modem doesn't work in that machine
either. I figure its the modem.
Jethro wrote:
> On Fri, 09 Feb 2007 12:25:19 GMT, Jethro <Wilson@somewhere.org> wrote:
>
>> On Fri, 09 Feb 2007 02:04:23 GMT, Grinder <grinder@no.spam.maam.com>
>> wrote:
>>
>>> Jethro wrote:
>>>> On Thu, 08 Feb 2007 22:59:12 GMT, Grinder <grinder@no.spam.maam.com>
>>>> wrote:
>>>>
>>>>> Jethro wrote:
>>>>>> On Thu, 08 Feb 2007 16:12:45 -0500, Mike Walsh <spamscks@netrox.net>
>>>>>> wrote:
>>>>>>
>>>>>>> You have to get in command mode to use AT commands. Wait two seconds press +++ wait two more seconds. OK will appear when you are in command mode.
>>>>>>>
>>>>>>> Jethro wrote:
>>>>>>>> Okay - I figured out how to use Hyperterminal to dial out. It
>>>>>>>> connected with Netzero fine and asked me for my login & password which
>>>>>>>> it accepted. But There I sit now, I cannot enter commands such as
>>>>>>>> AT&F. Maybe that's because Netzero doesn't allow direct connecting
>>>>>>>> like this? If so, who can I try just as a test. If not, what am I
>>>>>>>> doing wring now?
>>>>>> Hi Mike
>>>>>>
>>>>>> When I use hyperterminal to connect to Netzero, it connects fine (on
>>>>>> the machine that works) and asks me for login/password. When I supply
>>>>>> that, it returns an OK. But there I sit - I cannot enter anything
>>>>>> with the keyboard +++, AT&F, or anything else for that matter. I
>>>>>> agree that I must not be in command mode - so how do I get there at
>>>>>> this point?
>>>>> Does it even really matter? The goal of using hyperterminal was to see
>>>>> if you can connect to a service from a simple bit of software. You can
>>>>> on your "working" computer. How about the troublesome one?
>>>> You're right. I got lost along the way. No I cannot connect on the
>>>> problem machine. It gets to try 'dialing', then 'disconnects'.
>>>> I guess that proves the modem is bad?
>>> I'm not so ready to throw in the towel. Other things worth trying:
>>>
>>> 1) reseat the modem (it's an internal modem?) in its slot
>> Did that.
>>> 2) check the jacks to make sure that there aren't bent/corroded pins
>>> that could be causing an intermittent problem
>>>
>> Looked and all seems okay.
>>
>>> 3) make sure that you have an appropriate, up-to-date driver (look at
>>> the card to determine make and model, not just within windows)
>>>
>> This is most likely - but I have tried ones I could find from
>> Driverguide - all to no avail.
>>
>>> 4) pop the card in the other machine and see if you can get it to work there
>> Good idea. I'll try that.
>
>
> I did this and found that the modem doesn't work in that machine
> either. I figure its the modem.
I would say that you've put enough time in to warrant the cost of a new
modem. For a fax modem that plugs into a PCI slot, that's only about
$10. If you have a friend that works at a computer shop, he/she might
just toss one your way--they're practically littering the streets.
On Feb 9, 7:25 am, Jethro <Wil...@somewhere.org> wrote:
> ...
>> 2) check the jacks to make sure that there aren't bent/corroded pins
>> that could be causing an intermittent problem
>
> Looked and all seems okay.
>
>> 3) make sure that you have an appropriate, up-to-date driver (look at
>> the card to determine make and model, not just within windows)
>
> This is most likely - but I have tried ones I could find from
> Driverguide - all to no avail.
All those actions and more are made completely irrelevant by the
Hyperterminal test.
Hyperterminal test also breaks a hardware problem down into parts.
First half was main computer talking to modem computer. That is
obvious when you press a key and the modem's computer echos a
character to screen. Therefore drivers are perfectly good. Second
part is when modem's speaker volume is up to maximum and dialing using
the ATDTxxxx command. That test defines a connection from modem's
computer to telephone network.
If a connection is made, no connector corrosion exists, the drivers
are OK, and reseating a modem accomplishes nothing. Those are actions
done from wild specualtion; not by following the evidence.
If modem is defective, then the Hyperterminal test typically will
talk to modem's computer, but modem's computer will not talk to
telephone network. Modem failures are most often on the DAA side - an
interface between modem's computer and telephone network.
Modem Problems 