On Fri, 23 Sep 2005 10:30:43 GMT,
nicholas.vanbussel@totalise.co-dot-uk.no-spam.invalid
(Devon_Custard) wrote:
>I have to agree - they are ripoff merchants.
>
>I have bouht several items with them and each time there has been some
>sort of problem.
>
>First I ordered a Veiwsonic 19 tft. When I cliked confirm purchase
>they were in stock, I found out after they were on order. they took 3
>months!! to arrive. in that time several other models of better spec
>and cheaper TFT werre available, but they would let me change the
>order.
I think you mean "they TOLD you that you couldn't change the
order". I hate it when vendors "sell" something they don't
have, but I follow a basic rule- if it hasn't shipped a week
after it was ordered, I send an email. If they haven't
responded 5 business days later, I do whatever is necessary
to cancel the order, not asking them what they "claim" my
alternatives are, because they are not in a position to
dictate what I do with my money.
2 weeks after it had been ordered, you should've informed
them that if they didn't cancel and credit you immediately,
you would contact any and ALL necessary agencies to get this
resolved. Not "maybe", but necessarily. Do not let them
try to imply that you must wait. You are not required to
wait 3 months for product, or refund.
>
>Second, I ordered a Zalman Airo Flower. The 939 retention clip failed.
>Just you try and get through to sales to get a replacment. In the end
>I went directly to Zalman, who new about the problem and sent me a
>raplacement.
You would not get through to sales to get a replacement
clip. If still under vendor warranty, simply contact them
and demand ( I wrote "demand") a refund. You're not
"asking", they have no choice. If you let a vendor think
they can dictate whether they're going to fulfill their end
of an agreement or not, obviously they will choose to do
what is cheapest and easiest for them.
However, if this part was a poor and/or defective design
then it depends on their terms of sale whether you can get a
refund or replacement product. Otherwise, yes it was good
to just go ahead and contact zalman.
>
>Third, and this reallt irritates me. I ordered 2 gb memory. It came
>through the post and I was really excited about playing BF2 with no
>stutter. However, I opened the packet and realised I had ordered DDR2
>memory. No good to me I am AMD. I admit, this was my mistake so I
>tried to get through to sales again - FAILED. Used their crappy
>webnotes to getan RMA number to have it sent back. Now what you need
>to understand is that I just wanted it replaced with similar spec DDR
>RAM, not a refund. Any way, sent it back. 2 days later, It comes back
>to me again (the original wrong RAM). WTF? Called Sales GOT
>THROUGH!!!!!! They said I had to speak to support. I dont need
>support, I know whats wrong, I need different RAM GODAMNIT. So
>another web note and they say the RAM is unsaleable coz there is a
>rip in the packaging. It never even went in my machine.
If you ripped the package, yourself while opening it, yes
you may be at their mercy as to whether they replace it,
and/or at what additional fee to do so (in addition to a
common restocking fee, after all it was your mistake in the
first place).
If package was damaged due to poor packing you again are not
obligated to suffer that loss. Simply contact them and tell
them (you are not asking them) it was damaged. Even if it
were the wrong memory, either way they are required to get
that product to you undamaged, including the packaging.
When you buy a "new" part from a vendor, it MUST arrive in a
new, resaleable condition. If it had, then you had 2
alternatives- either gettting them to reasonably RMA it, or
reselling it as a new/unopened product yourself. The latter
is obviously less desirable due to the time it could take,
BUT with an unscrupulous vendor it can be far quicker and
less painless to do so if you feel you'd only take a minor
loss.
Either way, the worst possible thing to do is believe you
are at their mercy. Inform them plainly that you are not
satisfied and want the full resolution allowed by their
terms-of-sale. Be sure you read their terms of sale prior
to making the purchase in the first place, but even so, if
they sell a product as new it has to arrive in "new"
condition.
>
>Conclusion - Overclockers are shit and I am goping to find as many
>people as I can to tell. I would use their forums, but they ban
>negative posts and have them removed.
>
>Take it from me DO NOT GO THERE
You'd be better off reporting them to any government
agencies, and to resellerratings.com. Usenet posts are
probably among the least effective ways to spread the word
about vendors- I don't recall ever hearing of anyone
suggesting to check usenet to find out about any vendors.
Use a form of payment where you have some other forms of
resolution, for example a credit card. Seek online reviews
of merchants prior to purchase. It's amazing how much an
unscrupulous merchant can screw up even a simple order and
turn it into a pain. Always check resellerratings before
dealing with a new vendor.
http://www.resellerratings.com/seller1714.html 
Never buy hardware from www.overclockers.co.uk 
Linear Mode
