New Dell PC can't access D-Link router configuration page

I have used D-Link router 624+ for two years with the firmware ver.
2.05. NTL broadband cable was connected to the router. Three PCs use
the router via. wireless connection and work OK. Any PC can access
internet by cable from the one of the four ports in the back of the
router.

I bought a new Dell Pc recently runing XP home media. First, It was
connected to the NTL modem directly to set up its name and can access
internet. Then I re-connected the router, using cable connection in
one of port in router for this new computer.

I set up the static address:
192.168.0.102
255.255.255.0
192.168.0.1

and DNS:
192.168.0.1

I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
password in usual way and it begin to access the DI 624 router
configuration page. After 5 minutes I can see the part of the page but
the pc is still downloading the remaining pictures. It never finish.
While I tried this new PC, another 2 PCs were working ok on internet
using wireless.

When I ping 192.168.0.1, it gave time out message.

I have tried many times using cable from different port and the same
thing happened. The D-Link tech help was contacted 3 times but the
problem has not been solved. Your expert advice would be appreciated.

Linton

<zl79111@hotmail.com> wrote in message
news:1167921127.699550.53440@6g2000cwy.googlegroup s.com...
>I have used D-Link router 624+ for two years with the firmware ver.
> 2.05. NTL broadband cable was connected to the router. Three PCs use
> the router via. wireless connection and work OK. Any PC can access
> internet by cable from the one of the four ports in the back of the
> router.
>
> I bought a new Dell Pc recently runing XP home media. First, It was
> connected to the NTL modem directly to set up its name and can access
> internet. Then I re-connected the router, using cable connection in
> one of port in router for this new computer.
>
Have you tried re-setting the router ?.
And the modem ?.
And emptying the Temp Internet folder ?.

Try a different (higher number) IP address. With all of the other PCs on the network there might be another one using .102

zl79111@hotmail.com wrote:
>
> I have used D-Link router 624+ for two years with the firmware ver.
> 2.05. NTL broadband cable was connected to the router. Three PCs use
> the router via. wireless connection and work OK. Any PC can access
> internet by cable from the one of the four ports in the back of the
> router.
>
> I bought a new Dell Pc recently runing XP home media. First, It was
> connected to the NTL modem directly to set up its name and can access
> internet. Then I re-connected the router, using cable connection in
> one of port in router for this new computer.
>
> I set up the static address:
> 192.168.0.102
> 255.255.255.0
> 192.168.0.1
>
> and DNS:
> 192.168.0.1
>
> I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
> password in usual way and it begin to access the DI 624 router
> configuration page. After 5 minutes I can see the part of the page but
> the pc is still downloading the remaining pictures. It never finish.
> While I tried this new PC, another 2 PCs were working ok on internet
> using wireless.
>
> When I ping 192.168.0.1, it gave time out message.
>
> I have tried many times using cable from different port and the same
> thing happened. The D-Link tech help was contacted 3 times but the
> problem has not been solved. Your expert advice would be appreciated.
>
> Linton

--
Mike Walsh
West Palm Beach, Florida, U.S.A.

On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:

> I have used D-Link router 624+ for two years with the firmware ver. 2.05.
> NTL broadband cable was connected to the router. Three PCs use the router
> via. wireless connection and work OK. Any PC can access internet by cable
> from the one of the four ports in the back of the router.
>
> I bought a new Dell Pc recently runing XP home media. First, It was
> connected to the NTL modem directly to set up its name and can access
> internet. Then I re-connected the router, using cable connection in one
> of port in router for this new computer.
>
> I set up the static address:
> 192.168.0.102
> 255.255.255.0
> 192.168.0.1
>
I would have let the pc obtain IP from the router to verify connectivity,
then assign the static address.


> and DNS:
> 192.168.0.1

Change this to obtain DNS automatically.

>
> I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
> password in usual way and it begin to access the DI 624 router
> configuration page. After 5 minutes I can see the part of the page but
> the pc is still downloading the remaining pictures. It never finish.
> While I tried this new PC, another 2 PCs were working ok on internet using
> wireless.
>
> When I ping 192.168.0.1, it gave time out message.
>
Try pinging the other addresses and 192.168.0.102 from another pc or
traceroute 192.168.0.1

Check the router configuration to make sure you haven't disabled the wired
ports, or limited the number of wireless ports or PCs available on the
router.

> I have tried many times using cable from different port and the same thing
> happened. The D-Link tech help was contacted 3 times but the problem has
> not been solved. Your expert advice would be appreciated.
>
> Linton

Thanks for your help. The suggested methods had been tried.

Still not working.


beenthere wrote:
> <zl79111@hotmail.com> wrote in message
> news:1167921127.699550.53440@6g2000cwy.googlegroup s.com...
> >I have used D-Link router 624+ for two years with the firmware ver.
> > 2.05. NTL broadband cable was connected to the router. Three PCs use
> > the router via. wireless connection and work OK. Any PC can access
> > internet by cable from the one of the four ports in the back of the
> > router.
> >
> > I bought a new Dell Pc recently runing XP home media. First, It was
> > connected to the NTL modem directly to set up its name and can access
> > internet. Then I re-connected the router, using cable connection in
> > one of port in router for this new computer.
> >
> Have you tried re-setting the router ?. Yes, with instruction from D-link tech support.
> And the modem ?. Cable modem is re-set without the router.
> And emptying the Temp Internet folder ?. Yes.

Higher number has been tried. Still not working.

Thanks
Linton


Mike Walsh wrote:
> Try a different (higher number) IP address. With all of the other PCs on the network there might be another one using .102
>
> zl79111@hotmail.com wrote:
> >
> > I have used D-Link router 624+ for two years with the firmware ver.
> > 2.05. NTL broadband cable was connected to the router. Three PCs use
> > the router via. wireless connection and work OK. Any PC can access
> > internet by cable from the one of the four ports in the back of the
> > router.
> >
> > I bought a new Dell Pc recently runing XP home media. First, It was
> > connected to the NTL modem directly to set up its name and can access
> > internet. Then I re-connected the router, using cable connection in
> > one of port in router for this new computer.
> >
> > I set up the static address:
> > 192.168.0.102
> > 255.255.255.0
> > 192.168.0.1
> >
> > and DNS:
> > 192.168.0.1
> >
> > I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
> > password in usual way and it begin to access the DI 624 router
> > configuration page. After 5 minutes I can see the part of the page but
> > the pc is still downloading the remaining pictures. It never finish.
> > While I tried this new PC, another 2 PCs were working ok on internet
> > using wireless.
> >
> > When I ping 192.168.0.1, it gave time out message.
> >
> > I have tried many times using cable from different port and the same
> > thing happened. The D-Link tech help was contacted 3 times but the
> > problem has not been solved. Your expert advice would be appreciated.
> >
> > Linton
>
> --
> Mike Walsh
> West Palm Beach, Florida, U.S.A.

Many thanks for your advice. I added reply with >>> sign.

Still not working. I used another PC to access router configuration
page and under DHCP I can find the hostname, IP and Mac of the new
computer.

I might need to set the virtual server to open the port. Will try this
tomorrow.

Regards,
Linton


jaster wrote:
> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
>
> > I have used D-Link router 624+ for two years with the firmware ver. 2.05.
> > NTL broadband cable was connected to the router. Three PCs use the router
> > via. wireless connection and work OK. Any PC can access internet by cable
> > from the one of the four ports in the back of the router.
> >
> > I bought a new Dell Pc recently runing XP home media. First, It was
> > connected to the NTL modem directly to set up its name and can access
> > internet. Then I re-connected the router, using cable connection in one
> > of port in router for this new computer.
> >
> > I set up the static address:
> > 192.168.0.102
> > 255.255.255.0
> > 192.168.0.1
> >
> I would have let the pc obtain IP from the router to verify connectivity,
> then assign the static address.

>>> Yes, it's done.
>
>
> > and DNS:
> > 192.168.0.1
>
> Change this to obtain DNS automatically.

>>> Yes, it's done.
>

> >
> > I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
> > password in usual way and it begin to access the DI 624 router
> > configuration page. After 5 minutes I can see the part of the page but
> > the pc is still downloading the remaining pictures. It never finish.
> > While I tried this new PC, another 2 PCs were working ok on internet using
> > wireless.
> >
> > When I ping 192.168.0.1, it gave time out message.
> >
> Try pinging the other addresses and 192.168.0.102 from another pc or
> traceroute 192.168.0.1

>>> Pinged. Still having time out message.
>
> Check the router configuration to make sure you haven't disabled the wired
> ports, or limited the number of wireless ports or PCs available on the
> router.

>>> I could not find these settings in D-link DI-624+ router configuration tool.
>
> > I have tried many times using cable from different port and the same thing
> > happened. The D-Link tech help was contacted 3 times but the problem has
> > not been solved. Your expert advice would be appreciated.
> >
> > Linton

On 4 Jan 2007 06:32:07 -0800, zl79111@hotmail.com wrote:

>I have used D-Link router 624+ for two years with the firmware ver.
>2.05. NTL broadband cable was connected to the router. Three PCs use
>the router via. wireless connection and work OK. Any PC can access
>internet by cable from the one of the four ports in the back of the
>router.
>
>I bought a new Dell Pc recently runing XP home media. First, It was
>connected to the NTL modem directly to set up its name and can access
>internet.


Why would you do that? There was no reason to disconnect
the router and plug the new PC into the modem. Does NTL use
the mac address of the computer for connection purposes? If
so, when did you change the mac address and does it need
changed back?


>Then I re-connected the router, using cable connection in
>one of port in router for this new computer.
>
>I set up the static address:
>192.168.0.102
>255.255.255.0
>192.168.0.1
>
>and DNS:
>192.168.0.1

This looks incorrect. I assume you mean you set these
addresses on the new computer, not the router. Is the
router set to 192.168.0.1 on it's LAN, not WAN port?

Can you ping the router from the new Dell system?
You might want to temporarily disable the (winXPSP2?)
firewall on the Dell system.

The DNS server address should be set to your ISP's DNS
server if you aren't sure the router has DNS caching/serving
functionality. Normally, a typical setup would be to have
the router's DHCP set to automatically pass all the above
info to the Dell PC when it boots windows, including the DNS
addresses. When you choose to manually configure these
things, you need the DNS addresses for NTL (which the router
may list on it's browser config screens somewhere).

If the pinging of the router from the Dell PC works, next
try entering in an address on the internet, for a ping, or
in a browser if it's a website. The browser may note a DNS
problem in it's info panel (at the bottom)?



>
>I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
>password in usual way and it begin to access the DI 624 router
>configuration page. After 5 minutes I can see the part of the page but
>the pc is still downloading the remaining pictures. It never finish.
>While I tried this new PC, another 2 PCs were working ok on internet
>using wireless.

Is this still using wired, or wireless? Since it's in this
state you can disregard the suggestion above to try pinging
the router, obviously it starts to connect to it. Make sure
the firewall on the PC is disabled for the time being.

>
>When I ping 192.168.0.1, it gave time out message.
>
>I have tried many times using cable from different port and the same
>thing happened. The D-Link tech help was contacted 3 times but the
>problem has not been solved. Your expert advice would be appreciated.

Do you "need" to have static configuration of this new PC?
If not, is the router's DHCP function enabled? I suggest
you ought to try that, have the router DHCP feature enabled
and set the Dell system to "Obtain address... automatically"
in the TCP/IP properties for this network adapter.

At that point, have the firewall disabled and try pinging
the router again. Just for the heck of it, try a different
network cable too.

zl79111@hotmail.com wrote:

> I have used D-Link router 624+ for two years with the firmware ver.
> 2.05. NTL broadband cable was connected to the router. Three PCs use
> the router via. wireless connection and work OK. Any PC can access
> internet by cable from the one of the four ports in the back of the router.

> I bought a new Dell Pc recently runing XP home media. First, It was connected
> to the NTL modem directly to set up its name and can access internet.

There was no need to do that, you should have connected the new PC to the router.

> Then I re-connected the router, using cable connection
> in one of port in router for this new computer.

> I set up the static address:
> 192.168.0.102
> 255.255.255.0
> 192.168.0.1

> and DNS:
> 192.168.0.1

Its generally better to use DHCP, even if you are doing P2P etc.

> I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my password
> in usual way and it begin to access the DI 624 router configuration page.

Why bother ? It should work fine without doing that.

> After 5 minutes I can see the part of the page but the
> pc is still downloading the remaining pictures. It never
> finish. While I tried this new PC, another 2 PCs were
> working ok on internet using wireless.

> When I ping 192.168.0.1, it gave time out message.

Try disabling the firewall in the PC. Specially if you have installed ZoneAlarm.

> I have tried many times using cable from different port and the same
> thing happened. The D-Link tech help was contacted 3 times but the
> problem has not been solved. Your expert advice would be appreciated.

On Thu, 04 Jan 2007 15:41:05 -0800, zl79111 thoughtfully wrote:

> Many thanks for your advice. I added reply with >>> sign.
>
> Still not working. I used another PC to access router configuration page
> and under DHCP I can find the hostname, IP and Mac of the new computer.
>
> I might need to set the virtual server to open the port. Will try this
> tomorrow.
>
> Regards,
> Linton
>
>
> jaster wrote:
>> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
>>
>> > I have used D-Link router 624+ for two years with the firmware ver.
>> > 2.05. NTL broadband cable was connected to the router. Three PCs use
>> > the router via. wireless connection and work OK. Any PC can access
>> > internet by cable from the one of the four ports in the back of the
>> > router.
>> >
>> > I bought a new Dell Pc recently runing XP home media. First, It was
>> > connected to the NTL modem directly to set up its name and can access
>> > internet. Then I re-connected the router, using cable connection in
>> > one of port in router for this new computer.
>> >
>> > I set up the static address:
>> > 192.168.0.102
>> > 255.255.255.0
>> > 192.168.0.1
>> >
>> I would have let the pc obtain IP from the router to verify
>> connectivity, then assign the static address.
>
>>>> Yes, it's done.
>>
>>
>> > and DNS:
>> > 192.168.0.1
>>
>> Change this to obtain DNS automatically.
>
>>>> Yes, it's done.
>>
>>
>


And you saved that configuration and rebooted before you tried to
ping ?


>> > I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
>> > password in usual way and it begin to access the DI 624 router
>> > configuration page. After 5 minutes I can see the part of the page
>> > but the pc is still downloading the remaining pictures. It never
>> > finish. While I tried this new PC, another 2 PCs were working ok on
>> > internet using wireless.
>> >
>> > When I ping 192.168.0.1, it gave time out message.
>> >
>> Try pinging the other addresses and 192.168.0.102 from another pc or
>> traceroute 192.168.0.1
>
>>>> Pinged. Still having time out message.

You pinged the non-working laptop address from a working pc?

Are the router's LED lights on when the non-working laptop is
wire connected to the router?

The professional way to troubleshoot connectivity is to start from
hardwae up.

So make sure the LEDs are lite on the laptop and blinking when you're
connected to the router. Ditto for the router's port, ie, front LED
lights. Blinking occurs when you try traffic or ping. You should see
on both devices when you ping.

Sometimes the LEDs are amber indicating troubles. Change CAT-5 wire,
verify wires properly connected.

Next check your config from cmdline prompt
ipconfig /all

route

Then check other XP config, ie, IE -> Internet Options -> Lan Settings

Windows Firewall or other firewall it could be your ICMPs are blocked.

Bottom line, if you got out when connected to the modem then it's
obviously an issue between the Laptop settings and the router.


>>
>> Check the router configuration to make sure you haven't disabled the
>> wired ports, or limited the number of wireless ports or PCs available on
>> the router.
>
>>>> I could not find these settings in D-link DI-624+ router configuration
>>>> tool.

Well if you don't know where it is then that's probably
not the problem.

And Windows firewall is not blocking access?

>>
>> > I have tried many times using cable from different port and the same
>> > thing happened. The D-Link tech help was contacted 3 times but the
>> > problem has not been solved. Your expert advice would be
>> > appreciated.
>> >
>> > Linton

jaster wrote:

> On Thu, 04 Jan 2007 15:41:05 -0800, zl79111 thoughtfully wrote:
>
> > Many thanks for your advice. I added reply with >>> sign.
> >
> > Still not working. I used another PC to access router configuration page
> > and under DHCP I can find the hostname, IP and Mac of the new computer.
> >
> > I might need to set the virtual server to open the port. Will try this
> > tomorrow.
> >
> > Regards,
> > Linton
> >
> >
> > jaster wrote:
> >> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
> >>
> >> > I have used D-Link router 624+ for two years with the firmware ver.
> >> > 2.05. NTL broadband cable was connected to the router. Three PCs use
> >> > the router via. wireless connection and work OK. Any PC can access
> >> > internet by cable from the one of the four ports in the back of the
> >> > router.
> >> >
> >> > I bought a new Dell Pc recently runing XP home media. First, It was
> >> > connected to the NTL modem directly to set up its name and can access
> >> > internet. Then I re-connected the router, using cable connection in
> >> > one of port in router for this new computer.
> >> >
> >> > I set up the static address:
> >> > 192.168.0.102
> >> > 255.255.255.0
> >> > 192.168.0.1
> >> >
> >> I would have let the pc obtain IP from the router to verify
> >> connectivity, then assign the static address.
> >
> >>>> Yes, it's done.
> >>
> >>
> >> > and DNS:
> >> > 192.168.0.1
> >>
> >> Change this to obtain DNS automatically.
> >
> >>>> Yes, it's done.
> >>
> >>
> >
>
>
> And you saved that configuration and rebooted before you tried to
> ping ?
>
>
> >> > I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
> >> > password in usual way and it begin to access the DI 624 router
> >> > configuration page. After 5 minutes I can see the part of the page
> >> > but the pc is still downloading the remaining pictures. It never
> >> > finish. While I tried this new PC, another 2 PCs were working ok on
> >> > internet using wireless.
> >> >
> >> > When I ping 192.168.0.1, it gave time out message.
> >> >
> >> Try pinging the other addresses and 192.168.0.102 from another pc or
> >> traceroute 192.168.0.1
> >
> >>>> Pinged. Still having time out message.
>
> You pinged the non-working laptop address from a working pc?
>
> Are the router's LED lights on when the non-working laptop is
> wire connected to the router?
>
> The professional way to troubleshoot connectivity is to start from
> hardwae up.
>
> So make sure the LEDs are lite on the laptop and blinking when you're
> connected to the router. Ditto for the router's port, ie, front LED
> lights. Blinking occurs when you try traffic or ping. You should see
> on both devices when you ping.
>
> Sometimes the LEDs are amber indicating troubles. Change CAT-5 wire,
> verify wires properly connected.
>
> Next check your config from cmdline prompt
> ipconfig /all
>
> route
>
> Then check other XP config, ie, IE -> Internet Options -> Lan Settings
>
> Windows Firewall or other firewall it could be your ICMPs are blocked.
>
> Bottom line, if you got out when connected to the modem then it's
> obviously an issue between the Laptop settings and the router.
>
>
> >>
> >> Check the router configuration to make sure you haven't disabled the
> >> wired ports, or limited the number of wireless ports or PCs available on
> >> the router.
> >
> >>>> I could not find these settings in D-link DI-624+ router configuration
> >>>> tool.
>
> Well if you don't know where it is then that's probably
> not the problem.
>
> And Windows firewall is not blocking access?
>
> >>
> >> > I have tried many times using cable from different port and the same
> >> > thing happened. The D-Link tech help was contacted 3 times but the
> >> > problem has not been solved. Your expert advice would be
> >> > appreciated.
> >> >
> >> > Linton

The hardware is OK. The wire was tested with the working pc and the
router light is on when connected.

In window security centre the firewall is switched off. I can't find
other firewalls on the pc.

when compareing the ipconfig /all results, the working PC has DHCP
enabled: YES. The non-working PC DHCP enabled: NO. But from working
PC access the router configuration page, it is shown the DHCP enabled.
The question is how can I make DHCP enabled from non-working PC without
accessing configration page?

Another thing to be tried is the Virtual server to open port. IS this
the same as your suggested earlier wrt "disabled the wired ports"?

zl79111@hotmail.com wrote:
> when compareing the ipconfig /all results, the working PC has DHCP
> enabled: YES. The non-working PC DHCP enabled: NO. But from working
> PC access the router configuration page, it is shown the DHCP enabled.
> The question is how can I make DHCP enabled from non-working PC without
> accessing configration page?

You want to have DHCP services enabled on the router, which it appears
you have done. In addition, your clients should be told to get their ip
addresses from the DHCP service. It appears that one PC is set to do
that, but that the other, the problem PC, is not so inclined.

zl79111@hotmail.com wrote:
> jaster wrote:
>
>> On Thu, 04 Jan 2007 15:41:05 -0800, zl79111 thoughtfully wrote:
>>
>>> Many thanks for your advice. I added reply with >>> sign.
>>>
>>> Still not working. I used another PC to access router
>>> configuration page and under DHCP I can find the hostname, IP and
>>> Mac of the new computer.
>>>
>>> I might need to set the virtual server to open the port. Will try
>>> this tomorrow.
>>>
>>> Regards,
>>> Linton
>>>
>>>
>>> jaster wrote:
>>>> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
>>>>
>>>>> I have used D-Link router 624+ for two years with the firmware
>>>>> ver.
>>>>> 2.05. NTL broadband cable was connected to the router. Three PCs
>>>>> use the router via. wireless connection and work OK. Any PC can
>>>>> access internet by cable from the one of the four ports in the
>>>>> back of the router.
>>>>>
>>>>> I bought a new Dell Pc recently runing XP home media. First, It
>>>>> was connected to the NTL modem directly to set up its name and
>>>>> can access internet. Then I re-connected the router, using cable
>>>>> connection in one of port in router for this new computer.
>>>>>
>>>>> I set up the static address:
>>>>> 192.168.0.102
>>>>> 255.255.255.0
>>>>> 192.168.0.1
>>>>>
>>>> I would have let the pc obtain IP from the router to verify
>>>> connectivity, then assign the static address.
>>>
>>>>>> Yes, it's done.
>>>>
>>>>
>>>>> and DNS:
>>>>> 192.168.0.1
>>>>
>>>> Change this to obtain DNS automatically.
>>>
>>>>>> Yes, it's done.
>>>>
>>>>
>>>
>>
>>
>> And you saved that configuration and rebooted before you tried
>> to ping ?
>>
>>
>>>>> I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin'
>>>>> and my password in usual way and it begin to access the DI 624
>>>>> router configuration page. After 5 minutes I can see the part of
>>>>> the page but the pc is still downloading the remaining pictures.
>>>>> It never finish. While I tried this new PC, another 2 PCs were
>>>>> working ok on internet using wireless.
>>>>>
>>>>> When I ping 192.168.0.1, it gave time out message.
>>>>>
>>>> Try pinging the other addresses and 192.168.0.102 from another pc
>>>> or traceroute 192.168.0.1
>>>
>>>>>> Pinged. Still having time out message.
>>
>> You pinged the non-working laptop address from a working pc?
>>
>> Are the router's LED lights on when the non-working laptop
>> is wire connected to the router?
>>
>> The professional way to troubleshoot connectivity is to start from
>> hardwae up.
>>
>> So make sure the LEDs are lite on the laptop and blinking when you're
>> connected to the router. Ditto for the router's port, ie, front LED
>> lights. Blinking occurs when you try traffic or ping. You should
>> see on both devices when you ping.
>>
>> Sometimes the LEDs are amber indicating troubles. Change CAT-5 wire,
>> verify wires properly connected.
>>
>> Next check your config from cmdline prompt
>> ipconfig /all
>>
>> route
>>
>> Then check other XP config, ie, IE -> Internet Options -> Lan
>> Settings
>>
>> Windows Firewall or other firewall it could be your ICMPs are
>> blocked.
>>
>> Bottom line, if you got out when connected to the modem then it's
>> obviously an issue between the Laptop settings and the router.
>>
>>
>>>>
>>>> Check the router configuration to make sure you haven't disabled
>>>> the wired ports, or limited the number of wireless ports or PCs
>>>> available on the router.
>>>
>>>>>> I could not find these settings in D-link DI-624+ router
>>>>>> configuration tool.
>>
>> Well if you don't know where it is then that's
>> probably not the problem.
>>
>> And Windows firewall is not blocking access?
>>
>>>>
>>>>> I have tried many times using cable from different port and the
>>>>> same thing happened. The D-Link tech help was contacted 3 times
>>>>> but the problem has not been solved. Your expert advice would be
>>>>> appreciated.

> The hardware is OK. The wire was tested with the
> working pc and the router light is on when connected.

> In window security centre the firewall is switched off.
> I can't find other firewalls on the pc.

There would normally be only one on the new Dell PC.

> when compareing the ipconfig /all results, the working PC has
> DHCP enabled: YES. The non-working PC DHCP enabled: NO.

That is likely the problem.

> But from working PC access the router configuration
> page, it is shown the DHCP enabled.

Thats the DHCP IN THE ROUTER. Thats a separate
matter to DHCP being enabled IN THE PC.

> The question is how can I make DHCP enabled from
> non-working PC without accessing configration page?

That is where you are getting very confused. You dont
set the PC DHCP status in the router config page, you
do it in the network settings in each of the PCs.

> Another thing to be tried is the Virtual server to open port. IS this
> the same as your suggested earlier wrt "disabled the wired ports"?

No.

I followed most people's advice and use the DHCP and let new Dell pc to
obtain address automatically.

After reboot, the ipconfig /all showed the pc get the correct address
assigned by DHCP.
can ping this pc itself (192.168.0.102)
when ping router 192.168.0.1 get time out message.

Using another working PC, can ping router and itself (192.168.0.100)
but
when ping New PC (192.168.0.102) get time out message.

I can't find any other firewall except the window. The D-link router
seem not to have setig to block the port.

Incidentally when new PC start up, there is a error message re. install
vtruck.exe, I clicked cancel.


Rod Speed wrote:
> zl79111@hotmail.com wrote:
> > jaster wrote:
> >
> >> On Thu, 04 Jan 2007 15:41:05 -0800, zl79111 thoughtfully wrote:
> >>
> >>> Many thanks for your advice. I added reply with >>> sign.
> >>>
> >>> Still not working. I used another PC to access router
> >>> configuration page and under DHCP I can find the hostname, IP and
> >>> Mac of the new computer.
> >>>
> >>> I might need to set the virtual server to open the port. Will try
> >>> this tomorrow.
> >>>
> >>> Regards,
> >>> Linton
> >>>
> >>>
> >>> jaster wrote:
> >>>> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
> >>>>
> >>>>> I have used D-Link router 624+ for two years with the firmware
> >>>>> ver.
> >>>>> 2.05. NTL broadband cable was connected to the router. Three PCs
> >>>>> use the router via. wireless connection and work OK. Any PC can
> >>>>> access internet by cable from the one of the four ports in the
> >>>>> back of the router.
> >>>>>
> >>>>> I bought a new Dell Pc recently runing XP home media. First, It
> >>>>> was connected to the NTL modem directly to set up its name and
> >>>>> can access internet. Then I re-connected the router, using cable
> >>>>> connection in one of port in router for this new computer.
> >>>>>
> >>>>> I set up the static address:
> >>>>> 192.168.0.102
> >>>>> 255.255.255.0
> >>>>> 192.168.0.1
> >>>>>
> >>>> I would have let the pc obtain IP from the router to verify
> >>>> connectivity, then assign the static address.
> >>>
> >>>>>> Yes, it's done.
> >>>>
> >>>>
> >>>>> and DNS:
> >>>>> 192.168.0.1
> >>>>
> >>>> Change this to obtain DNS automatically.
> >>>
> >>>>>> Yes, it's done.
> >>>>
> >>>>
> >>>
> >>
> >>
> >> And you saved that configuration and rebooted before you tried
> >> to ping ?
> >>
> >>
> >>>>> I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin'
> >>>>> and my password in usual way and it begin to access the DI 624
> >>>>> router configuration page. After 5 minutes I can see the part of
> >>>>> the page but the pc is still downloading the remaining pictures.
> >>>>> It never finish. While I tried this new PC, another 2 PCs were
> >>>>> working ok on internet using wireless.
> >>>>>
> >>>>> When I ping 192.168.0.1, it gave time out message.
> >>>>>
> >>>> Try pinging the other addresses and 192.168.0.102 from another pc
> >>>> or traceroute 192.168.0.1
> >>>
> >>>>>> Pinged. Still having time out message.
> >>
> >> You pinged the non-working laptop address from a working pc?
> >>
> >> Are the router's LED lights on when the non-working laptop
> >> is wire connected to the router?
> >>
> >> The professional way to troubleshoot connectivity is to start from
> >> hardwae up.
> >>
> >> So make sure the LEDs are lite on the laptop and blinking when you're
> >> connected to the router. Ditto for the router's port, ie, front LED
> >> lights. Blinking occurs when you try traffic or ping. You should
> >> see on both devices when you ping.
> >>
> >> Sometimes the LEDs are amber indicating troubles. Change CAT-5 wire,
> >> verify wires properly connected.
> >>
> >> Next check your config from cmdline prompt
> >> ipconfig /all
> >>
> >> route
> >>
> >> Then check other XP config, ie, IE -> Internet Options -> Lan
> >> Settings
> >>
> >> Windows Firewall or other firewall it could be your ICMPs are
> >> blocked.
> >>
> >> Bottom line, if you got out when connected to the modem then it's
> >> obviously an issue between the Laptop settings and the router.
> >>
> >>
> >>>>
> >>>> Check the router configuration to make sure you haven't disabled
> >>>> the wired ports, or limited the number of wireless ports or PCs
> >>>> available on the router.
> >>>
> >>>>>> I could not find these settings in D-link DI-624+ router
> >>>>>> configuration tool.
> >>
> >> Well if you don't know where it is then that's
> >> probably not the problem.
> >>
> >> And Windows firewall is not blocking access?
> >>
> >>>>
> >>>>> I have tried many times using cable from different port and the
> >>>>> same thing happened. The D-Link tech help was contacted 3 times
> >>>>> but the problem has not been solved. Your expert advice would be
> >>>>> appreciated.
>
> > The hardware is OK. The wire was tested with the
> > working pc and the router light is on when connected.
>
> > In window security centre the firewall is switched off.
> > I can't find other firewalls on the pc.
>
> There would normally be only one on the new Dell PC.
>
> > when compareing the ipconfig /all results, the working PC has
> > DHCP enabled: YES. The non-working PC DHCP enabled: NO.
>
> That is likely the problem.
>
> > But from working PC access the router configuration
> > page, it is shown the DHCP enabled.
>
> Thats the DHCP IN THE ROUTER. Thats a separate
> matter to DHCP being enabled IN THE PC.
>
> > The question is how can I make DHCP enabled from
> > non-working PC without accessing configration page?
>
> That is where you are getting very confused. You dont
> set the PC DHCP status in the router config page, you
> do it in the network settings in each of the PCs.
>
> > Another thing to be tried is the Virtual server to open port. IS this
> > the same as your suggested earlier wrt "disabled the wired ports"?
>
> No.

On Fri, 05 Jan 2007 04:35:37 -0800, zl79111 thoughtfully wrote:

>> > jaster wrote:
>> >> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
>> >>
>> >> > I have used D-Link router 624+ for two years with the firmware ver.
>> >> > 2.05. NTL broadband cable was connected to the router. Three PCs
>> >> > use the router via. wireless connection and work OK. Any PC can
>> >> > access internet by cable from the one of the four ports in the back
>> >> > of the router.
>> >> >
>> >> > I bought a new Dell Pc recently runing XP home media. First, It
>> >> > was connected to the NTL modem directly to set up its name and can
>> >> > access internet. Then I re-connected the router, using cable
>> >> > connection in one of port in router for this new computer.
>> >> >
>> >> > I set up the static address:
>> >> > 192.168.0.102
>> >> > 255.255.255.0
>> >> > 192.168.0.1
>> >> >
>> >> I would have let the pc obtain IP from the router to verify
>> >> connectivity, then assign the static address.
>> >
>> >>>> Yes, it's done.
>> >>
>> >>
>> >> > and DNS:
>> >> > 192.168.0.1
>> >>
>> >> Change this to obtain DNS automatically.
>> >
>> >>>> Yes, it's done.
>> >>
>> >>
>> >>
>> >
>>
>> And you saved that configuration and rebooted before you tried to
>> ping ?
>
> The hardware is OK. The wire was tested with the working pc and the
> router light is on when connected.
>

Yes, I should have assumed hw ok and you were able to connect with the
direct to modem connection.

> In window security centre the firewall is switched off. I can't find
> other firewalls on the pc.
>
> when compareing the ipconfig /all results, the working PC has DHCP
> enabled: YES. The non-working PC DHCP enabled: NO. But from working PC
> access the router configuration page, it is shown the DHCP enabled. The
> question is how can I make DHCP enabled from non-working PC without
> accessing configration page?

I did ask if you were sure you had saved the automatic DHCP and DNS.

Start -> My Computer -> My Network Places -> View Network Connections

You should see Local Area Connection x, right click on LAC for properties.

Pick General Tab, select Internet Protocol (TCP/IP) then click properties.

Change General properties to :

Obtain an IP address automatically

Obtain DNS Serve address automatically

Click ok to save, ok to close back to LAC

Right click on LAC to Status, select Support tab.

you should see a 192.168.0.x address and
"Address type" Address assigned by DHCP

If you do not see that click the repair button.

If that still doesn't work disable the connection, reboot, return to LAC
and enable the connection.

The General tab shows packets transmitted and received, and your
connection speed.

Speed shouldn't be a problem but I've had a problem when my PC port speed
was slower than the Router port speed. It shouldn't be a problem but
you're here right? Again monitor router and ethernet LED lights during
pings.



>
> Another thing to be tried is the Virtual server to open port. IS this the
> same as your suggested earlier wrt "disabled the wired ports"?

No I don't think so.

When you accessed the router from a working pc did you see the
non-working PC in the list of connected devices?

zl79111@hotmail.com wrote

> I followed most people's advice and use the DHCP
> and let new Dell pc to obtain address automatically.

> After reboot, the ipconfig /all showed the
> pc get the correct address assigned by DHCP.
> can ping this pc itself (192.168.0.102)
> when ping router 192.168.0.1 get time out message.

The router wouldnt normally get an ip of 192.168.0.1

> Using another working PC, can ping router and itself (192.168.0.100)
> but when ping New PC (192.168.0.102) get time out message.

> I can't find any other firewall except the window.
> The D-link router seem not to have setig to block the port.

> Incidentally when new PC start up, there is a error
> message re. install vtruck.exe, I clicked cancel.

Worth asking Dell about that, it may well be the problem.


> Rod Speed wrote:
>> zl79111@hotmail.com wrote:
>>> jaster wrote:
>>>
>>>> On Thu, 04 Jan 2007 15:41:05 -0800, zl79111 thoughtfully wrote:
>>>>
>>>>> Many thanks for your advice. I added reply with >>> sign.
>>>>>
>>>>> Still not working. I used another PC to access router
>>>>> configuration page and under DHCP I can find the hostname, IP and
>>>>> Mac of the new computer.
>>>>>
>>>>> I might need to set the virtual server to open the port. Will try
>>>>> this tomorrow.
>>>>>
>>>>> Regards,
>>>>> Linton
>>>>>
>>>>>
>>>>> jaster wrote:
>>>>>> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
>>>>>>
>>>>>>> I have used D-Link router 624+ for two years with the firmware
>>>>>>> ver.
>>>>>>> 2.05. NTL broadband cable was connected to the router. Three PCs
>>>>>>> use the router via. wireless connection and work OK. Any PC can
>>>>>>> access internet by cable from the one of the four ports in the
>>>>>>> back of the router.
>>>>>>>
>>>>>>> I bought a new Dell Pc recently runing XP home media. First, It
>>>>>>> was connected to the NTL modem directly to set up its name and
>>>>>>> can access internet. Then I re-connected the router, using
>>>>>>> cable connection in one of port in router for this new computer.
>>>>>>>
>>>>>>> I set up the static address:
>>>>>>> 192.168.0.102
>>>>>>> 255.255.255.0
>>>>>>> 192.168.0.1
>>>>>>>
>>>>>> I would have let the pc obtain IP from the router to verify
>>>>>> connectivity, then assign the static address.
>>>>>
>>>>>>>> Yes, it's done.
>>>>>>
>>>>>>
>>>>>>> and DNS:
>>>>>>> 192.168.0.1
>>>>>>
>>>>>> Change this to obtain DNS automatically.
>>>>>
>>>>>>>> Yes, it's done.
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>> And you saved that configuration and rebooted before you tried
>>>> to ping ?
>>>>
>>>>
>>>>>>> I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin'
>>>>>>> and my password in usual way and it begin to access the DI 624
>>>>>>> router configuration page. After 5 minutes I can see the part
>>>>>>> of the page but the pc is still downloading the remaining
>>>>>>> pictures. It never finish. While I tried this new PC, another 2
>>>>>>> PCs were working ok on internet using wireless.
>>>>>>>
>>>>>>> When I ping 192.168.0.1, it gave time out message.
>>>>>>>
>>>>>> Try pinging the other addresses and 192.168.0.102 from another pc
>>>>>> or traceroute 192.168.0.1
>>>>>
>>>>>>>> Pinged. Still having time out message.
>>>>
>>>> You pinged the non-working laptop address from a working
>>>> pc?
>>>>
>>>> Are the router's LED lights on when the non-working laptop
>>>> is wire connected to the router?
>>>>
>>>> The professional way to troubleshoot connectivity is to start from
>>>> hardwae up.
>>>>
>>>> So make sure the LEDs are lite on the laptop and blinking when
>>>> you're connected to the router. Ditto for the router's port, ie,
>>>> front LED lights. Blinking occurs when you try traffic or ping.
>>>> You should see on both devices when you ping.
>>>>
>>>> Sometimes the LEDs are amber indicating troubles. Change CAT-5
>>>> wire, verify wires properly connected.
>>>>
>>>> Next check your config from cmdline prompt
>>>> ipconfig /all
>>>>
>>>> route
>>>>
>>>> Then check other XP config, ie, IE -> Internet Options -> Lan
>>>> Settings
>>>>
>>>> Windows Firewall or other firewall it could be your ICMPs are
>>>> blocked.
>>>>
>>>> Bottom line, if you got out when connected to the modem then it's
>>>> obviously an issue between the Laptop settings and the router.
>>>>
>>>>
>>>>>>
>>>>>> Check the router configuration to make sure you haven't disabled
>>>>>> the wired ports, or limited the number of wireless ports or PCs
>>>>>> available on the router.
>>>>>
>>>>>>>> I could not find these settings in D-link DI-624+ router
>>>>>>>> configuration tool.
>>>>
>>>> Well if you don't know where it is then that's
>>>> probably not the problem.
>>>>
>>>> And Windows firewall is not blocking access?
>>>>
>>>>>>
>>>>>>> I have tried many times using cable from different port and the
>>>>>>> same thing happened. The D-Link tech help was contacted 3 times
>>>>>>> but the problem has not been solved. Your expert advice would
>>>>>>> be appreciated.
>>
>>> The hardware is OK. The wire was tested with the
>>> working pc and the router light is on when connected.
>>
>>> In window security centre the firewall is switched off.
>>> I can't find other firewalls on the pc.
>>
>> There would normally be only one on the new Dell PC.
>>
>>> when compareing the ipconfig /all results, the working PC has
>>> DHCP enabled: YES. The non-working PC DHCP enabled: NO.
>>
>> That is likely the problem.
>>
>>> But from working PC access the router configuration
>>> page, it is shown the DHCP enabled.
>>
>> Thats the DHCP IN THE ROUTER. Thats a separate
>> matter to DHCP being enabled IN THE PC.
>>
>>> The question is how can I make DHCP enabled from
>>> non-working PC without accessing configration page?
>>
>> That is where you are getting very confused. You dont
>> set the PC DHCP status in the router config page, you
>> do it in the network settings in each of the PCs.
>>
>>> Another thing to be tried is the Virtual server to open port. IS
>>> this the same as your suggested earlier wrt "disabled the wired
>>> ports"?
>>
>> No.

On Sat, 6 Jan 2007 10:02:55 +1100, "Rod Speed"
<rod.speed.aaa@gmail.com> wrote:

>zl79111@hotmail.com wrote
>
>> I followed most people's advice and use the DHCP
>> and let new Dell pc to obtain address automatically.
>
>> After reboot, the ipconfig /all showed the
>> pc get the correct address assigned by DHCP.
>> can ping this pc itself (192.168.0.102)
>> when ping router 192.168.0.1 get time out message.
>
>The router wouldnt normally get an ip of 192.168.0.1

We can't necessarily assume that's it's IP address, but yes
192.168.0.1 is a very common default IP address. It's
beside the point though, that if the router answers requests
at that address, from another PC, it should at this Dell
too.



OP might also look over all the network settings (on the new
Dell) and check the more basic things like the adapter
connection lights, try a different cable, etc (if these
hadn't been tried yet).

On Fri, 05 Jan 2007 14:26:41 -0800, zl79111 thoughtfully wrote:

>
>
> I followed most people's advice and use the DHCP and let new Dell pc to
> obtain address automatically.
>
> After reboot, the ipconfig /all showed the pc get the correct address
> assigned by DHCP.
> can ping this pc itself (192.168.0.102) when ping router 192.168.0.1 get
> time out message.
>
> Using another working PC, can ping router and itself (192.168.0.100) but
> when ping New PC (192.168.0.102) get time out message.
>
> I can't find any other firewall except the window. The D-link router seem
> not to have setig to block the port.
>
> Incidentally when new PC start up, there is a error message re. install
> vtruck.exe, I clicked cancel.
>

Yeah, I thought that might be a problem after you've connected directly to
the modem. You had to install some NTL programs? Maybe you should
uninstall the NTL connectivity programs you used to connect directly
through the modem. Just saying.

>
> Rod Speed wrote:
>> zl79111@hotmail.com wrote:
>> > jaster wrote:
>> >
>> >> On Thu, 04 Jan 2007 15:41:05 -0800, zl79111 thoughtfully wrote:
>> >>
>> >>> Many thanks for your advice. I added reply with >>> sign.
>> >>>
>> >>> Still not working. I used another PC to access router configuration
>> >>> page and under DHCP I can find the hostname, IP and Mac of the new
>> >>> computer.
>> >>>
>> >>> I might need to set the virtual server to open the port. Will try
>> >>> this tomorrow.
>> >>>
>> >>> Regards,
>> >>> Linton
>> >>>
>> >>>
>> >>> jaster wrote:
>> >>>> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
>> >>>>
>> >>>>> I have used D-Link router 624+ for two years with the firmware
>> >>>>> ver.
>> >>>>> 2.05. NTL broadband cable was connected to the router. Three PCs
>> >>>>> use the router via. wireless connection and work OK. Any PC can
>> >>>>> access internet by cable from the one of the four ports in the
>> >>>>> back of the router.
>> >>>>>
>> >>>>> I bought a new Dell Pc recently runing XP home media. First, It
>> >>>>> was connected to the NTL modem directly to set up its name and can
>> >>>>> access internet. Then I re-connected the router, using cable
>> >>>>> connection in one of port in router for this new computer.
>> >>>>>
>> >>>>> I set up the static address:
>> >>>>> 192.168.0.102
>> >>>>> 255.255.255.0
>> >>>>> 192.168.0.1
>> >>>>>
>> >>>> I would have let the pc obtain IP from the router to verify
>> >>>> connectivity, then assign the static address.
>> >>>
>> >>>>>> Yes, it's done.
>> >>>>
>> >>>>
>> >>>>> and DNS:
>> >>>>> 192.168.0.1
>> >>>>
>> >>>> Change this to obtain DNS automatically.
>> >>>
>> >>>>>> Yes, it's done.
>> >>>>
>> >>>>
>> >>>>
>> >>>
>> >>
>> >> And you saved that configuration and rebooted before you tried
>> >> to ping ?
>> >>
>> >>
>> >>>>> I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin'
>> >>>>> and my password in usual way and it begin to access the DI 624
>> >>>>> router configuration page. After 5 minutes I can see the part of
>> >>>>> the page but the pc is still downloading the remaining pictures.
>> >>>>> It never finish. While I tried this new PC, another 2 PCs were
>> >>>>> working ok on internet using wireless.
>> >>>>>
>> >>>>> When I ping 192.168.0.1, it gave time out message.
>> >>>>>
>> >>>> Try pinging the other addresses and 192.168.0.102 from another pc
>> >>>> or traceroute 192.168.0.1
>> >>>
>> >>>>>> Pinged. Still having time out message.
>> >>
>> >> You pinged the non-working laptop address from a working pc?
>> >>
>> >> Are the router's LED lights on when the non-working laptop
>> >> is wire connected to the router?
>> >>
>> >> The professional way to troubleshoot connectivity is to start from
>> >> hardwae up.
>> >>
>> >> So make sure the LEDs are lite on the laptop and blinking when you're
>> >> connected to the router. Ditto for the router's port, ie, front LED
>> >> lights. Blinking occurs when you try traffic or ping. You should
>> >> see on both devices when you ping.
>> >>
>> >> Sometimes the LEDs are amber indicating troubles. Change CAT-5 wire,
>> >> verify wires properly connected.
>> >>
>> >> Next check your config from cmdline prompt
>> >> ipconfig /all
>> >>
>> >> route
>> >>
>> >> Then check other XP config, ie, IE -> Internet Options -> Lan
>> >> Settings
>> >>
>> >> Windows Firewall or other firewall it could be your ICMPs are
>> >> blocked.
>> >>
>> >> Bottom line, if you got out when connected to the modem then it's
>> >> obviously an issue between the Laptop settings and the router.
>> >>
>> >>
>> >>
>> >>>> Check the router configuration to make sure you haven't disabled
>> >>>> the wired ports, or limited the number of wireless ports or PCs
>> >>>> available on the router.
>> >>>
>> >>>>>> I could not find these settings in D-link DI-624+ router
>> >>>>>> configuration tool.
>> >>
>> >> Well if you don't know where it is then that's
>> >> probably not the problem.
>> >>
>> >> And Windows firewall is not blocking access?
>> >>
>> >>
>> >>>>> I have tried many times using cable from different port and the
>> >>>>> same thing happened. The D-Link tech help was contacted 3 times
>> >>>>> but the problem has not been solved. Your expert advice would be
>> >>>>> appreciated.
>>
>> > The hardware is OK. The wire was tested with the working pc and the
>> > router light is on when connected.
>>
>> > In window security centre the firewall is switched off. I can't find
>> > other firewalls on the pc.
>>
>> There would normally be only one on the new Dell PC.
>>
>> > when compareing the ipconfig /all results, the working PC has DHCP
>> > enabled: YES. The non-working PC DHCP enabled: NO.
>>
>> That is likely the problem.
>>
>> > But from working PC access the router configuration page, it is shown
>> > the DHCP enabled.
>>
>> Thats the DHCP IN THE ROUTER. Thats a separate matter to DHCP being
>> enabled IN THE PC.
>>
>> > The question is how can I make DHCP enabled from non-working PC
>> > without accessing configration page?
>>
>> That is where you are getting very confused. You dont set the PC DHCP
>> status in the router config page, you do it in the network settings in
>> each of the PCs.
>>
>> > Another thing to be tried is the Virtual server to open port. IS this
>> > the same as your suggested earlier wrt "disabled the wired ports"?
>>
>> No.

NTL configuration page was accessed via the modem box. only to add new
PC number. No installation program was installed.

jaster wrote:
> On Fri, 05 Jan 2007 14:26:41 -0800, zl79111 thoughtfully wrote:
>
> >
> >
> > I followed most people's advice and use the DHCP and let new Dell pc to
> > obtain address automatically.
> >
> > After reboot, the ipconfig /all showed the pc get the correct address
> > assigned by DHCP.
> > can ping this pc itself (192.168.0.102) when ping router 192.168.0.1 get
> > time out message.
> >
> > Using another working PC, can ping router and itself (192.168.0.100) but
> > when ping New PC (192.168.0.102) get time out message.
> >
> > I can't find any other firewall except the window. The D-link router seem
> > not to have setig to block the port.
> >
> > Incidentally when new PC start up, there is a error message re. install
> > vtruck.exe, I clicked cancel.
> >
>
> Yeah, I thought that might be a problem after you've connected directly to
> the modem. You had to install some NTL programs? Maybe you should
> uninstall the NTL connectivity programs you used to connect directly
> through the modem. Just saying.
>
> >
> > Rod Speed wrote:
> >> zl79111@hotmail.com wrote:
> >> > jaster wrote:
> >> >
> >> >> On Thu, 04 Jan 2007 15:41:05 -0800, zl79111 thoughtfully wrote:
> >> >>
> >> >>> Many thanks for your advice. I added reply with >>> sign.
> >> >>>
> >> >>> Still not working. I used another PC to access router configuration
> >> >>> page and under DHCP I can find the hostname, IP and Mac of the new
> >> >>> computer.
> >> >>>
> >> >>> I might need to set the virtual server to open the port. Will try
> >> >>> this tomorrow.
> >> >>>
> >> >>> Regards,
> >> >>> Linton
> >> >>>
> >> >>>
> >> >>> jaster wrote:
> >> >>>> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
> >> >>>>
> >> >>>>> I have used D-Link router 624+ for two years with the firmware
> >> >>>>> ver.
> >> >>>>> 2.05. NTL broadband cable was connected to the router. Three PCs
> >> >>>>> use the router via. wireless connection and work OK. Any PC can
> >> >>>>> access internet by cable from the one of the four ports in the
> >> >>>>> back of the router.
> >> >>>>>
> >> >>>>> I bought a new Dell Pc recently runing XP home media. First, It
> >> >>>>> was connected to the NTL modem directly to set up its name and can
> >> >>>>> access internet. Then I re-connected the router, using cable
> >> >>>>> connection in one of port in router for this new computer.
> >> >>>>>
> >> >>>>> I set up the static address:
> >> >>>>> 192.168.0.102
> >> >>>>> 255.255.255.0
> >> >>>>> 192.168.0.1
> >> >>>>>
> >> >>>> I would have let the pc obtain IP from the router to verify
> >> >>>> connectivity, then assign the static address.
> >> >>>
> >> >>>>>> Yes, it's done.
> >> >>>>
> >> >>>>
> >> >>>>> and DNS:
> >> >>>>> 192.168.0.1
> >> >>>>
> >> >>>> Change this to obtain DNS automatically.
> >> >>>
> >> >>>>>> Yes, it's done.
> >> >>>>
> >> >>>>
> >> >>>>
> >> >>>
> >> >>
> >> >> And you saved that configuration and rebooted before you tried
> >> >> to ping ?
> >> >>
> >> >>
> >> >>>>> I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin'
> >> >>>>> and my password in usual way and it begin to access the DI 624
> >> >>>>> router configuration page. After 5 minutes I can see the part of
> >> >>>>> the page but the pc is still downloading the remaining pictures.
> >> >>>>> It never finish. While I tried this new PC, another 2 PCs were
> >> >>>>> working ok on internet using wireless.
> >> >>>>>
> >> >>>>> When I ping 192.168.0.1, it gave time out message.
> >> >>>>>
> >> >>>> Try pinging the other addresses and 192.168.0.102 from another pc
> >> >>>> or traceroute 192.168.0.1
> >> >>>
> >> >>>>>> Pinged. Still having time out message.
> >> >>
> >> >> You pinged the non-working laptop address from a working pc?
> >> >>
> >> >> Are the router's LED lights on when the non-working laptop
> >> >> is wire connected to the router?
> >> >>
> >> >> The professional way to troubleshoot connectivity is to start from
> >> >> hardwae up.
> >> >>
> >> >> So make sure the LEDs are lite on the laptop and blinking when you're
> >> >> connected to the router. Ditto for the router's port, ie, front LED
> >> >> lights. Blinking occurs when you try traffic or ping. You should
> >> >> see on both devices when you ping.
> >> >>
> >> >> Sometimes the LEDs are amber indicating troubles. Change CAT-5 wire,
> >> >> verify wires properly connected.
> >> >>
> >> >> Next check your config from cmdline prompt
> >> >> ipconfig /all
> >> >>
> >> >> route
> >> >>
> >> >> Then check other XP config, ie, IE -> Internet Options -> Lan
> >> >> Settings
> >> >>
> >> >> Windows Firewall or other firewall it could be your ICMPs are
> >> >> blocked.
> >> >>
> >> >> Bottom line, if you got out when connected to the modem then it's
> >> >> obviously an issue between the Laptop settings and the router.
> >> >>
> >> >>
> >> >>
> >> >>>> Check the router configuration to make sure you haven't disabled
> >> >>>> the wired ports, or limited the number of wireless ports or PCs
> >> >>>> available on the router.
> >> >>>
> >> >>>>>> I could not find these settings in D-link DI-624+ router
> >> >>>>>> configuration tool.
> >> >>
> >> >> Well if you don't know where it is then that's
> >> >> probably not the problem.
> >> >>
> >> >> And Windows firewall is not blocking access?
> >> >>
> >> >>
> >> >>>>> I have tried many times using cable from different port and the
> >> >>>>> same thing happened. The D-Link tech help was contacted 3 times
> >> >>>>> but the problem has not been solved. Your expert advice would be
> >> >>>>> appreciated.
> >>
> >> > The hardware is OK. The wire was tested with the working pc and the
> >> > router light is on when connected.
> >>
> >> > In window security centre the firewall is switched off. I can't find
> >> > other firewalls on the pc.
> >>
> >> There would normally be only one on the new Dell PC.
> >>
> >> > when compareing the ipconfig /all results, the working PC has DHCP
> >> > enabled: YES. The non-working PC DHCP enabled: NO.
> >>
> >> That is likely the problem.
> >>
> >> > But from working PC access the router configuration page, it is shown
> >> > the DHCP enabled.
> >>
> >> Thats the DHCP IN THE ROUTER. Thats a separate matter to DHCP being
> >> enabled IN THE PC.
> >>
> >> > The question is how can I make DHCP enabled from non-working PC
> >> > without accessing configration page?
> >>
> >> That is where you are getting very confused. You dont set the PC DHCP
> >> status in the router config page, you do it in the network settings in
> >> each of the PCs.
> >>
> >> > Another thing to be tried is the Virtual server to open port. IS this
> >> > the same as your suggested earlier wrt "disabled the wired ports"?
> >>
> >> No.

jaster wrote:
> On Fri, 05 Jan 2007 04:35:37 -0800, zl79111 thoughtfully wrote:
>
> >> > jaster wrote:
> >> >> On Thu, 04 Jan 2007 06:32:07 -0800, zl79111 thoughtfully wrote:
> >> >>
> >> >> > I have used D-Link router 624+ for two years with the firmware ver.
> >> >> > 2.05. NTL broadband cable was connected to the router. Three PCs
> >> >> > use the router via. wireless connection and work OK. Any PC can
> >> >> > access internet by cable from the one of the four ports in the back
> >> >> > of the router.
> >> >> >
> >> >> > I bought a new Dell Pc recently runing XP home media. First, It
> >> >> > was connected to the NTL modem directly to set up its name and can
> >> >> > access internet. Then I re-connected the router, using cable
> >> >> > connection in one of port in router for this new computer.
> >> >> >
> >> >> > I set up the static address:
> >> >> > 192.168.0.102
> >> >> > 255.255.255.0
> >> >> > 192.168.0.1
> >> >> >
> >> >> I would have let the pc obtain IP from the router to verify
> >> >> connectivity, then assign the static address.
> >> >
> >> >>>> Yes, it's done.
> >> >>
> >> >>
> >> >> > and DNS:
> >> >> > 192.168.0.1
> >> >>
> >> >> Change this to obtain DNS automatically.
> >> >
> >> >>>> Yes, it's done.
> >> >>
> >> >>
> >> >>
> >> >
> >>
> >> And you saved that configuration and rebooted before you tried to
> >> ping ?
> >
> > The hardware is OK. The wire was tested with the working pc and the
> > router light is on when connected.
> >
>
> Yes, I should have assumed hw ok and you were able to connect with the
> direct to modem connection.
>
> > In window security centre the firewall is switched off. I can't find
> > other firewalls on the pc.
> >
> > when compareing the ipconfig /all results, the working PC has DHCP
> > enabled: YES. The non-working PC DHCP enabled: NO. But from working PC
> > access the router configuration page, it is shown the DHCP enabled. The
> > question is how can I make DHCP enabled from non-working PC without
> > accessing configration page?
>
> I did ask if you were sure you had saved the automatic DHCP and DNS.
>
> Start -> My Computer -> My Network Places -> View Network Connections
>
> You should see Local Area Connection x, right click on LAC for properties.
>
> Pick General Tab, select Internet Protocol (TCP/IP) then click properties.
>
> Change General properties to :
>
> Obtain an IP address automatically
>
> Obtain DNS Serve address automatically
>
> Click ok to save, ok to close back to LAC
>
> Right click on LAC to Status, select Support tab.
>
> you should see a 192.168.0.x address and
> "Address type" Address assigned by DHCP
>
> If you do not see that click the repair button.
>
> If that still doesn't work disable the connection, reboot, return to LAC
> and enable the connection.
*** Everything is fine so far. IP assigned by DHCP.

> The General tab shows packets transmitted and received, and your
> connection speed.
*** The General tab shows Status: connected; speed 100mbs.
packets sent 83 and received 8.
>
> Speed shouldn't be a problem but I've had a problem when my PC port speed
> was slower than the Router port speed. It shouldn't be a problem but
> you're here right? Again monitor router and ethernet LED lights during
> pings.
>
***ethernet LED lights blink when pinging. Router has solid green
light.
>
> >
> > Another thing to be tried is the Virtual server to open port. IS this the
> > same as your suggested earlier wrt "disabled the wired ports"?
>
> No I don't think so.
>
> When you accessed the router from a working pc did you see the
> non-working PC in the list of connected devices?
*** Yes. DHCP page of router showws this new pc name and mac address.

kony wrote:
> On 4 Jan 2007 06:32:07 -0800, zl79111@hotmail.com wrote:
>
> >I have used D-Link router 624+ for two years with the firmware ver.
> >2.05. NTL broadband cable was connected to the router. Three PCs use
> >the router via. wireless connection and work OK. Any PC can access
> >internet by cable from the one of the four ports in the back of the
> >router.
> >
> >I bought a new Dell Pc recently runing XP home media. First, It was
> >connected to the NTL modem directly to set up its name and can access
> >internet.
>
>
> Why would you do that? There was no reason to disconnect
> the router and plug the new PC into the modem. Does NTL use
> the mac address of the computer for connection purposes? If
> so, when did you change the mac address and does it need
> changed back?
***As I can't accessed internet, I called NTL support who suggested
connection to modem directly. Then accessing the configuration page to
add new pc name. Nothing else done.

>
> >Then I re-connected the router, using cable connection in
> >one of port in router for this new computer.
> >
> >I set up the static address:
> >192.168.0.102
> >255.255.255.0
> >192.168.0.1
> >
> >and DNS:
> >192.168.0.1
>
> This looks incorrect. I assume you mean you set these
> addresses on the new computer, not the router.
*** You are right.
Is the
> router set to 192.168.0.1 on it's LAN, not WAN port?
*** Both.
>
> Can you ping the router from the new Dell system?
*** Ping 192.168.0.1 got time out message.
> You might want to temporarily disable the (winXPSP2?)
> firewall on the Dell system.
*** Could suggest how to disable the winXPSP2 ? SP2 is used for this XP
media centre.

>
> The DNS server address should be set to your ISP's DNS
> server if you aren't sure the router has DNS caching/serving
> functionality. Normally, a typical setup would be to have
> the router's DHCP set to automatically pass all the above
> info to the Dell PC when it boots windows, including the DNS
> addresses. When you choose to manually configure these
> things, you need the DNS addresses for NTL (which the router
> may list on it's browser config screens somewhere).
>
*** Now using DHCP. ipconfig can see all the parameter OK.
But still get time out when ping 192.168.0.1.

> If the pinging of the router from the Dell PC works, next
> try entering in an address on the internet, for a ping, or
> in a browser if it's a website. The browser may note a DNS
> problem in it's info panel (at the bottom)?
>
>
>
> >
> >I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
> >password in usual way and it begin to access the DI 624 router
> >configuration page. After 5 minutes I can see the part of the page but
> >the pc is still downloading the remaining pictures. It never finish.
> >While I tried this new PC, another 2 PCs were working ok on internet
> >using wireless.
>
> Is this still using wired, or wireless? Since it's in this
> state you can disregard the suggestion above to try pinging
> the router, obviously it starts to connect to it. Make sure
> the firewall on the PC is disabled for the time being.
>
The new pc is always wired. The other 2 pcs are wireless. Window
firewall was disabled. I can see this new pcname and mac address from a
working pc in the page of DHCP of router. But can't ping the router.
> >
> >When I ping 192.168.0.1, it gave time out message.
> >
> >I have tried many times using cable from different port and the same
> >thing happened. The D-Link tech help was contacted 3 times but the
> >problem has not been solved. Your expert advice would be appreciated.
>
> Do you "need" to have static configuration of this new PC?
> If not, is the router's DHCP function enabled? I suggest
> you ought to try that, have the router DHCP feature enabled
> and set the Dell system to "Obtain address... automatically"
> in the TCP/IP properties for this network adapter.
*** Done.
>
> At that point, have the firewall disabled and try pinging
> the router again. Just for the heck of it, try a different
> network cable too.
*** replaced the new pc with a laptop and it worked ok.

You are right and now the dhcp is used. I have no ZoneAlarm.

Rod Speed wrote:
> zl79111@hotmail.com wrote:
>
> > I have used D-Link router 624+ for two years with the firmware ver.
> > 2.05. NTL broadband cable was connected to the router. Three PCs use
> > the router via. wireless connection and work OK. Any PC can access
> > internet by cable from the one of the four ports in the back of the router.
>
> > I bought a new Dell Pc recently runing XP home media. First, It was connected
> > to the NTL modem directly to set up its name and can access internet.
>
> There was no need to do that, you should have connected the new PC to the router.
>
> > Then I re-connected the router, using cable connection
> > in one of port in router for this new computer.
>
> > I set up the static address:
> > 192.168.0.102
> > 255.255.255.0
> > 192.168.0.1
>
> > and DNS:
> > 192.168.0.1
>
> Its generally better to use DHCP, even if you are doing P2P etc.
>
> > I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my password
> > in usual way and it begin to access the DI 624 router configuration page.
>
> Why bother ? It should work fine without doing that.
>
> > After 5 minutes I can see the part of the page but the
> > pc is still downloading the remaining pictures. It never
> > finish. While I tried this new PC, another 2 PCs were
> > working ok on internet using wireless.
>
> > When I ping 192.168.0.1, it gave time out message.
>
> Try disabling the firewall in the PC. Specially if you have installed ZoneAlarm.
>
> > I have tried many times using cable from different port and the same
> > thing happened. The D-Link tech help was contacted 3 times but the
> > problem has not been solved. Your expert advice would be appreciated.

On 6 Jan 2007 09:08:23 -0800, zl79111@hotmail.com wrote:

>
>NTL configuration page was accessed via the modem box. only to add new
>PC number. No installation program was installed.
>


?

What does "add new PC number" mean?

You should not have need to do anything with NTL regarding
your new system. As far as your ISP is concerned, your
router is the only "PC". As far as your systems are
concerned, your router is the *ISP* (in the only necessary
sense, this is only a loose working relationship).


If NTL now considered your new PC's mac address as the mac
assigned to the account, you need to go back and register
the router, not a PC.

On 6 Jan 2007 09:39:21 -0800, zl79111@hotmail.com wrote:

>
>kony wrote:
>> On 4 Jan 2007 06:32:07 -0800, zl79111@hotmail.com wrote:
>>
>> >I have used D-Link router 624+ for two years with the firmware ver.
>> >2.05. NTL broadband cable was connected to the router. Three PCs use
>> >the router via. wireless connection and work OK. Any PC can access
>> >internet by cable from the one of the four ports in the back of the
>> >router.
>> >
>> >I bought a new Dell Pc recently runing XP home media. First, It was
>> >connected to the NTL modem directly to set up its name and can access
>> >internet.
>>
>>
>> Why would you do that? There was no reason to disconnect
>> the router and plug the new PC into the modem. Does NTL use
>> the mac address of the computer for connection purposes? If
>> so, when did you change the mac address and does it need
>> changed back?
>***As I can't accessed internet, I called NTL support who suggested
>connection to modem directly. Then accessing the configuration page to
>add new pc name. Nothing else done.

This is their "we don't care what your actual problem is,
only that our ISP service works as advertised", approach to
troubleshooting... and that's not unexpected, ISPs don't
generally support routers unless it was equipment they
provided. While not unexpected, it doesn't solve your
problem and may result in things that need UNdone.




>
>>
>> >Then I re-connected the router, using cable connection in
>> >one of port in router for this new computer.
>> >
>> >I set up the static address:
>> >192.168.0.102
>> >255.255.255.0
>> >192.168.0.1
>> >
>> >and DNS:
>> >192.168.0.1
>>
>> This looks incorrect. I assume you mean you set these
>> addresses on the new computer, not the router.
>*** You are right.
>Is the
>> router set to 192.168.0.1 on it's LAN, not WAN port?
>*** Both.

Why? I mean, no that is incorrect.
Assuming your account does not have a static IP address
assigned (which it might, if this is a feature your ISP
expressly advertised and/or your particular account has this
premium, often paid-for additional feature), it is not
supposed to have a fixed WAN address, that is assigned to
your router when it gets IT'S DHCP info from the ISP's
router.

Your router's LAN address does need set manually (or left to
the default the router manufacturer set it to, which appears
to be 192.168.0.1, and if fine left at that address.



>>
>> Can you ping the router from the new Dell system?
>*** Ping 192.168.0.1 got time out message.

Open a command prompt and type "ipconfig /all"
and see if your system has a correct IP address, subnet
mask, a default gateway that is same as the router's LAN IP
address (which again appears to be 192.168.0.1 ??)

You might also ping that system from itself. For example if
it's IP address were 192.168.0.110, "ping 192.168.0.110"



>> You might want to temporarily disable the (winXPSP2?)
>> firewall on the Dell system.
>*** Could suggest how to disable the winXPSP2 ? SP2 is used for this XP
>media centre.

No, disable the firewall, not disable a service pack itself.
It is a setting in the security center.

http://www.utmem.edu/helpdesk/sp2/sp2firewall.htm


>
>>
>> The DNS server address should be set to your ISP's DNS
>> server if you aren't sure the router has DNS caching/serving
>> functionality. Normally, a typical setup would be to have
>> the router's DHCP set to automatically pass all the above
>> info to the Dell PC when it boots windows, including the DNS
>> addresses. When you choose to manually configure these
>> things, you need the DNS addresses for NTL (which the router
>> may list on it's browser config screens somewhere).
>>
>*** Now using DHCP. ipconfig can see all the parameter OK.
>But still get time out when ping 192.168.0.1.

What does "ipconfig can see... ok" mean? Are the settings
correct?
Does your network adapter and router (Or if a switch
inbetween these, then it) have the connection LEDs lit?



>The new pc is always wired. The other 2 pcs are wireless. Window
>firewall was disabled. I can see this new pcname and mac address from a
>working pc in the page of DHCP of router. But can't ping the router.

Does you router have a setting to disregard pings, perhaps
this is enabled (enabled meaning, disregard them)?
What happens if you try to ping another system, on your lan,
and one on the internet?

kony wrote:

> On 6 Jan 2007 09:39:21 -0800, zl79111@hotmail.com wrote:
>
> >
> >kony wrote:
> >> On 4 Jan 2007 06:32:07 -0800, zl79111@hotmail.com wrote:
> >>
> >> >I have used D-Link router 624+ for two years with the firmware ver.
> >> >2.05. NTL broadband cable was connected to the router. Three PCs use
> >> >the router via. wireless connection and work OK. Any PC can access
> >> >internet by cable from the one of the four ports in the back of the
> >> >router.
> >> >
> >> >I bought a new Dell Pc recently runing XP home media. First, It was
> >> >connected to the NTL modem directly to set up its name and can access
> >> >internet.
> >>
> >>
> >> Why would you do that? There was no reason to disconnect
> >> the router and plug the new PC into the modem. Does NTL use
> >> the mac address of the computer for connection purposes? If
> >> so, when did you change the mac address and does it need
> >> changed back?
> >***As I can't accessed internet, I called NTL support who suggested
> >connection to modem directly. Then accessing the configuration page to
> >add new pc name. Nothing else done.
>
> This is their "we don't care what your actual problem is,
> only that our ISP service works as advertised", approach to
> troubleshooting... and that's not unexpected, ISPs don't
> generally support routers unless it was equipment they
> provided. While not unexpected, it doesn't solve your
> problem and may result in things that need UNdone.
>

/ NTL suggested the following done:
to add new pc name
to type in NTL PID
to type in NTL PWD
to type ncpa.cpl in run-cmd mode.

>From the router status I write down the wan Mac address. For the new
pc, under the ipconfig /all, the physical address of ethernet adapter
local area connection is the same as the wan Mac address. For other
working pc, these two addresses are different. Does this mean
something?
/

>
> >
> >>
> >> >Then I re-connected the router, using cable connection in
> >> >one of port in router for this new computer.
> >> >
> >> >I set up the static address:
> >> >192.168.0.102
> >> >255.255.255.0
> >> >192.168.0.1
> >> >
> >> >and DNS:
> >> >192.168.0.1
> >>
> >> This looks incorrect. I assume you mean you set these
> >> addresses on the new computer, not the router.
> >*** You are right.
> >Is the
> >> router set to 192.168.0.1 on it's LAN, not WAN port?
> >*** Both.
>
> Why? I mean, no that is incorrect.
/ Sorry. 192.168.0.1 on LAN, not WAN
/
> Assuming your account does not have a static IP address
> assigned (which it might, if this is a feature your ISP
> expressly advertised and/or your particular account has this
> premium, often paid-for additional feature), it is not
> supposed to have a fixed WAN address, that is assigned to
> your router when it gets IT'S DHCP info from the ISP's
> router.
>
> Your router's LAN address does need set manually (or left to
> the default the router manufacturer set it to, which appears
> to be 192.168.0.1, and if fine left at that address.
>
>
>
> >>
> >> Can you ping the router from the new Dell system?
> >*** Ping 192.168.0.1 got time out message.
>
> Open a command prompt and type "ipconfig /all"
> and see if your system has a correct IP address, subnet
> mask, a default gateway that is same as the router's LAN IP
> address (which again appears to be 192.168.0.1 ??)
/ Yes, all correct.
/
>
> You might also ping that system from itself. For example if
> it's IP address were 192.168.0.110, "ping 192.168.0.110"
/ new pc can ping itself. 192.168.0.102.
>
>
> >> You might want to temporarily disable the (winXPSP2?)
> >> firewall on the Dell system.
> >*** Could suggest how to disable the winXPSP2 ? SP2 is used for this XP
> >media centre.
>
> No, disable the firewall, not disable a service pack itself.
> It is a setting in the security center.

/The window firewall was off.
/
>
> http://www.utmem.edu/helpdesk/sp2/sp2firewall.htm
>
>
> >
> >>
> >> The DNS server address should be set to your ISP's DNS
> >> server if you aren't sure the router has DNS caching/serving
> >> functionality. Normally, a typical setup would be to have
> >> the router's DHCP set to automatically pass all the above
> >> info to the Dell PC when it boots windows, including the DNS
> >> addresses. When you choose to manually configure these
> >> things, you need the DNS addresses for NTL (which the router
> >> may list on it's browser config screens somewhere).
> >>
> >*** Now using DHCP. ipconfig can see all the parameter OK.
> >But still get time out when ping 192.168.0.1.
>
> What does "ipconfig can see... ok" mean? Are the settings
> correct?
/ Yes
/
> Does your network adapter and router (Or if a switch
> inbetween these, then it) have the connection LEDs lit?
/ Yes, connection OK
/
>
>
>
> >The new pc is always wired. The other 2 pcs are wireless. Window
> >firewall was disabled. I can see this new pcname and mac address from a
> >working pc in the page of DHCP of router. But can't ping the router.
>
> Does you router have a setting to disregard pings, perhaps
> this is enabled (enabled meaning, disregard them)?
/ under Block WAN Ping
When you "Block WAN Ping", you are causing the public WAN IP address on
the DI-624+ to not respond to ping commands. Pinging public WAN IP
addresses is a common method used by hackers to test whether your WAN
IP address is valid.

Discard PING from WAN side: Disabled

> What happens if you try to ping another system, on your lan,
> and one on the internet?

/in run-cmd mode:
New pc can only ping itself. Can't ping router or other working pcs.
Working pc No.1 can ping working pc No.2.
Working pc No.1 can't ping New Pc.

On Sat, 06 Jan 2007 09:43:37 -0800, zl79111 thoughtfully wrote:

> You are right and now the dhcp is used. I have no ZoneAlarm.
>


Hmm, I question 83 transmitted 8 received, check again.

Since the router's DHCP gave you an IP address, you're connected to the
router. Again since the other machines see that pc (192.x.x.102 laptop's
?) DHCP address on the router the PC is connected to the router.
I also assume you can surf through the router?

This leaves the question why ping the router isn't working.

Usually, that means a firewall on the router or PC is blocking ICMP
packets. As kony suggests you should ping localhost, 127.0.0.1 and
the DHCP assigned IP address just to make sure ping is working.
You can also try ping www.yahoo.com, etc to test internet pings.

Sometimes a router can be set to block ICMPs (pings and tracerts). But
since the wireless pcs can ping the router I can't imagine the router
blocking wired pings while allowing wireless pings. I could be wrong but
at best I think it'd go the other way around, ie, allow wired but not
wireless.

Setting Windows Firewall to default settings usually clears up local
machine blocks but with your issue disable the Firewall then a
good ping would confirm it was Windows firewall. Ditto


> Rod Speed wrote:
>> zl79111@hotmail.com wrote:
>>
>> > I have used D-Link router 624+ for two years with the firmware ver.
>> > 2.05. NTL broadband cable was connected to the router. Three PCs use
>> > the router via. wireless connection and work OK. Any PC can access
>> > internet by cable from the one of the four ports in the back of the
>> > router.
>>
>> > I bought a new Dell Pc recently runing XP home media. First, It was
>> > connected to the NTL modem directly to set up its name and can access
>> > internet.
>>
>> There was no need to do that, you should have connected the new PC to
>> the router.
>>
>> > Then I re-connected the router, using cable connection in one of port
>> > in router for this new computer.
>>
>> > I set up the static address:
>> > 192.168.0.102
>> > 255.255.255.0
>> > 192.168.0.1
>>
>> > and DNS:
>> > 192.168.0.1
>>
>> Its generally better to use DHCP, even if you are doing P2P etc.
>>
>> > I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
>> > password in usual way and it begin to access the DI 624 router
>> > configuration page.
>>
>> Why bother ? It should work fine without doing that.
>>
>> > After 5 minutes I can see the part of the page but the pc is still
>> > downloading the remaining pictures. It never finish. While I tried
>> > this new PC, another 2 PCs were working ok on internet using wireless.
>>
>> > When I ping 192.168.0.1, it gave time out message.
>>
>> Try disabling the firewall in the PC. Specially if you have installed
>> ZoneAlarm.
>>
>> > I have tried many times using cable from different port and the same
>> > thing happened. The D-Link tech help was contacted 3 times but the
>> > problem has not been solved. Your expert advice would be appreciated.

On 6 Jan 2007 13:40:54 -0800, zl79111@hotmail.com wrote:


>/ NTL suggested the following done:
> to add new pc name
> to type in NTL PID
> to type in NTL PWD
> to type ncpa.cpl in run-cmd mode.
>
>>From the router status I write down the wan Mac address.

I need for you to provide complete information, what is
written above is not enough and this can't be solved if you
don't henceforth write complete info- otherwise it will
leave us guessing. What I mean it, you write down the wan
mac address of what, the router? It seems that is what you
meant, but it doesn't seem to make sense because you should
not need a written copy of your router's WAN address for
anything.



>For the new
>pc, under the ipconfig /all, the physical address of ethernet adapter
>local area connection is the same as the wan Mac address.

Are you sure you aren't confusing terms?
The MAC WAN IP address is the address assigned to the port
that connects to the modem. The router LAN IP address is
the one connecting to the switch in the router (if it has
one), seen by the other systems on the LAN as the gateway IP
address.

Whatever it is that you have done, undo it.
Get the router back to the way it started before any of
this. Get the ISP config info back to the way it was before
any of this. Get the new Dell PC back to the way it was
before any of this. Don't use terms like "physical address"
there is no "physical", only IP address. Correct
terminology will keep things clear.



>For other
>working pc, these two addresses are different. Does this mean
>something?

I'm not going to try to interpret what you're describing any
more, only how it's supposed to be instead.

Do this - If your ISP has assigned you a fixed IP address
for your internet account (usually they don't, with most
ISPs, but you can ask them if your _Internet_ IP address is
"fixed" or "dynamic") then the router's WAN IP address
should be set to this. If your ISP doesn't assign a fixed
address, leave it set to "auto" or Dynamic.

Since some systems can connect to the internet through the
router (still?) this should still be ok.

Your router's LAN IP address should stay set to the default
(for the time being to get it working at least, and left
there unless you have a specific reason to change it later).
That address appears to be 192.168.0.1

None of your systems should have information entered into
their TCP/IP properties page for their network adapters. It
should be set to DHCP or Obtain IP address automatically and
Obtain DNS automatically.


>> Does you router have a setting to disregard pings, perhaps
>> this is enabled (enabled meaning, disregard them)?
>/ under Block WAN Ping
>When you "Block WAN Ping", you are causing the public WAN IP address on
>the DI-624+ to not respond to ping commands. Pinging public WAN IP
>addresses is a common method used by hackers to test whether your WAN
>IP address is valid.
>
>Discard PING from WAN side: Disabled


I meant discard PING from LAN side, it appears (since you
haen't mentioned such a setting) that your router doesn't
support this feature, so it will not be disabled, which is
OK.



>
>> What happens if you try to ping another system, on your lan,
>> and one on the internet?
>
>/in run-cmd mode:
>New pc can only ping itself. Can't ping router or other working pcs.
>Working pc No.1 can ping working pc No.2.
>Working pc No.1 can't ping New Pc.

You didn't tell us what IPCONFIG /all showed for the new PC.
Compare what it shows with what IPCONFIG /all shows for a
different PC that can connect to the router with ping and to
the internet. Do that after having set everything to auto
as mentioned above.

In Dlink router, it is found there is a built-in firewall rule:
deny source(*.*) destination(LAN.* ) Protcal/port(*.*)
This might restrict the trafic pass through the DI-624+ router. This
rule can't be changed.

It was tried with the following added:
allow source(*.*) destination(LAN.* ) Protcal/port(*.*)
The above added rule was positioned with higher priority.

After re-do everything suggested and rebooting, I can ping router at
192.168.0.1 and can access www.Yahoo.com. But this only lasted for 5
minutes.

After losing internet, using ipconfig /all got funny ip address,
neither router (192.16.....) nor ISP (213.10.......).

Rebooting the pc can't get correct IP back. Again, other pcs are
working ok.
Now DHCP does not assign correct IP.

Back to the topic of Mac address yesterday
I can see the from router->status -> device
LAN: Mac address (00-11-xx-xx-xx-xx)
IP address (192.168.0.1)

WAN: Mac address (00-16-xx-xx-xx-xx) ----------- Note
IP address (213.10x.x.xxx)

>From ipconfig /all:
NEW pc: Ethernet adapt Local Area Connection
Description: Intel(R) 82562v **************
physical address: (00-16-xx-xx-xx-xx) ------exactly
same as WAN mac address

When plugging the same ethernet cable to the other pc
Other pc: Ethernet adapt Local Area Connection
Description: Intel(R) PRO/1000 **************
physical address: (00-08-xx-xx-xx-xx)

Hope the information is useful.


kony wrote:
> On 6 Jan 2007 13:40:54 -0800, zl79111@hotmail.com wrote:
>
>
> >/ NTL suggested the following done:
> > to add new pc name
> > to type in NTL PID
> > to type in NTL PWD
> > to type ncpa.cpl in run-cmd mode.
> >
> >>From the router status I write down the wan Mac address.
>
> I need for you to provide complete information, what is
> written above is not enough and this can't be solved if you
> don't henceforth write complete info- otherwise it will
> leave us guessing. What I mean it, you write down the wan
> mac address of what, the router? It seems that is what you
> meant, but it doesn't seem to make sense because you should
> not need a written copy of your router's WAN address for
> anything.
>
>
>
> >For the new
> >pc, under the ipconfig /all, the physical address of ethernet adapter
> >local area connection is the same as the wan Mac address.
>
> Are you sure you aren't confusing terms?
> The MAC WAN IP address is the address assigned to the port
> that connects to the modem. The router LAN IP address is
> the one connecting to the switch in the router (if it has
> one), seen by the other systems on the LAN as the gateway IP
> address.
>
> Whatever it is that you have done, undo it.
> Get the router back to the way it started before any of
> this. Get the ISP config info back to the way it was before
> any of this. Get the new Dell PC back to the way it was
> before any of this. Don't use terms like "physical address"
> there is no "physical", only IP address. Correct
> terminology will keep things clear.
>
>
>
> >For other
> >working pc, these two addresses are different. Does this mean
> >something?
>
> I'm not going to try to interpret what you're describing any
> more, only how it's supposed to be instead.
>
> Do this - If your ISP has assigned you a fixed IP address
> for your internet account (usually they don't, with most
> ISPs, but you can ask them if your _Internet_ IP address is
> "fixed" or "dynamic") then the router's WAN IP address
> should be set to this. If your ISP doesn't assign a fixed
> address, leave it set to "auto" or Dynamic.
>
> Since some systems can connect to the internet through the
> router (still?) this should still be ok.
>
> Your router's LAN IP address should stay set to the default
> (for the time being to get it working at least, and left
> there unless you have a specific reason to change it later).
> That address appears to be 192.168.0.1
>
> None of your systems should have information entered into
> their TCP/IP properties page for their network adapters. It
> should be set to DHCP or Obtain IP address automatically and
> Obtain DNS automatically.
>
>
> >> Does you router have a setting to disregard pings, perhaps
> >> this is enabled (enabled meaning, disregard them)?
> >/ under Block WAN Ping
> >When you "Block WAN Ping", you are causing the public WAN IP address on
> >the DI-624+ to not respond to ping commands. Pinging public WAN IP
> >addresses is a common method used by hackers to test whether your WAN
> >IP address is valid.
> >
> >Discard PING from WAN side: Disabled
>
>
> I meant discard PING from LAN side, it appears (since you
> haen't mentioned such a setting) that your router doesn't
> support this feature, so it will not be disabled, which is
> OK.
>
>
>
> >
> >> What happens if you try to ping another system, on your lan,
> >> and one on the internet?
> >
> >/in run-cmd mode:
> >New pc can only ping itself. Can't ping router or other working pcs.
> >Working pc No.1 can ping working pc No.2.
> >Working pc No.1 can't ping New Pc.
>
> You didn't tell us what IPCONFIG /all showed for the new PC.
> Compare what it shows with what IPCONFIG /all shows for a
> different PC that can connect to the router with ping and to
> the internet. Do that after having set everything to auto
> as mentioned above.

On 8 Jan 2007 07:57:39 -0800, zl79111@hotmail.com wrote:

>In Dlink router, it is found there is a built-in firewall rule:
> deny source(*.*) destination(LAN.* ) Protcal/port(*.*)
>This might restrict the trafic pass through the DI-624+ router. This
>rule can't be changed.

It can't be as you state, because a wildcard would prevent
all traffic, it couldn't route anything without the firewall
stopping it ALL. I suggest this is only an example to help
the user make rules where actual values are input in place
of the asterik.



>
>It was tried with the following added:
> allow source(*.*) destination(LAN.* ) Protcal/port(*.*)
>The above added rule was positioned with higher priority.
>
>After re-do everything suggested and rebooting, I can ping router at
>192.168.0.1 and can access www.Yahoo.com. But this only lasted for 5
>minutes.
>
>After losing internet, using ipconfig /all got funny ip address,
>neither router (192.16.....) nor ISP (213.10.......).

You are trying to give only some short overview or summary
type of description which is exactly why you still have
problems. Instead, we needed a complete description, a
complete feedback about what you tried as you tried it, and
what the result was.

It is not just a matter of trying things, it is a matter of
exactly what, exactly when, and exact description. A step
by step coverage of the procedures as suggested.

We don't even know if you ever reset EVERYTHING to the way
it way before this new PC came into the equation, including
whatever you did with the ISP.

One last try - Reset everything to the way it was at first.
Undo everything you did to the Dell PC. Plug the Dell PC
into the router port. Note that the router and PC
connection lights are lit.

Power cycle the router, then the Dell PC. Run the windows
connection wizard. Ping the router. Next ping the router
from another system. If ping works, try tracert yahoo.com,
see if it finds a DNS server and then finds yahoo.com at the
command prompt. Try IE. Try OE or Firefox. I am tired of
making suggestions because you did not report back item by
item and it wasted a lot of our time. Based on every little
thing you might've reported back, it would have suggested
what to do next, but you did not do so, and now we can't
isolate the problem.

I am done troubleshooting this issue because you didn't
systematically follow through. Since this is a new Dell you
might contact Dell support, they should be able to at least
ensure the PC is configured correctly and if they installed
some kind of invasive software like that from McAfee or
Norton/Symantec, they can guide you in reconfiguration or
uninstallation.

On Mon, 08 Jan 2007 07:57:39 -0800, zl79111 thoughtfully wrote:

> In Dlink router, it is found there is a built-in firewall rule:
> deny source(*.*) destination(LAN.* ) Protcal/port(*.*)
> This might restrict the trafic pass through the DI-624+ router. This rule
> can't be changed.
>
> It was tried with the following added:
> allow source(*.*) destination(LAN.* ) Protcal/port(*.*)
> The above added rule was positioned with higher priority.
>
I don't know this firewall but it looks like basic firewall. Use
higher priority allow but the lowest priority is to deny traffic. Unless
match to specific allow rule fall thru to deny rule. I think this
firewall was disabled because other pcs got thru.

> After re-do everything suggested and rebooting, I can ping router at
> 192.168.0.1 and can access www.Yahoo.com. But this only lasted for 5
> minutes.
>

So why did it last only 5 minutes? Shouldn't happen.

This is starting to sound like a bad ethernet card or virus. You could
try "eventvwr.mmc /s" from the start -> run to review your
events around the time of losing the interrnet.

But a bad ethernet card is time to call Dell because maybe your card is
having IRC conflicts? Control Panel -> system -> hardware setting

You should set everything back to the point where you were
connected for the 5 minutes. Then figure out why you lost your
connection. I think that's the key to your story.

IIRC, you said the cat-5 connections on the router work because the other
pc connected without problem so the issue is with the Dell. (And you're
using a port 1-4? )

> After losing internet, using ipconfig /all got funny ip address, neither
> router (192.16.....) nor ISP (213.10.......).
>

213.10.x.x for your DNS addresses is correct.


The problem with DHCP is the DHCP assigns dynamic addresses unless
programmed to do otherwise. Some like yourself assign static IP addresses
in the PC. In my router I assign static IP addresses by the MAC
addresses of attached devices then if I switch or upgrade the OS that
ethernet MAC address is assigned the same static IP address.

> Rebooting the pc can't get correct IP back. Again, other pcs are working
> ok.
> Now DHCP does not assign correct IP.
>

Your new PC should have been assigned an IP address if you changed nothing
and not necessarily 192.x.x.102.


> Back to the topic of Mac address yesterday I can see the from
> router->status -> device LAN: Mac address (00-11-xx-xx-xx-xx)
> IP address (192.168.0.1)
>
> WAN: Mac address (00-16-xx-xx-xx-xx) ----------- Note
> IP address (213.10x.x.xxx)
>
These are as expected.


>>From ipconfig /all:
> NEW pc: Ethernet adapt Local Area Connection
> Description: Intel(R) 82562v ************** physical
> address: (00-16-xx-xx-xx-xx) ------exactly
> same as WAN mac address
>
> When plugging the same ethernet cable to the other pc Other pc: Ethernet
> adapt Local Area Connection
> Description: Intel(R) PRO/1000 ************** physical
> address: (00-08-xx-xx-xx-xx)
>
> Hope the information is useful.
>

Sorry not at all. Not sure how you're looking at what on what.
So I ask
#1 that you do not change firewall settings on router because the
other PCs are working.

#2 connect the Dell to the router and use one of the working PCs to check
the router to see if the Dell shows up.

#3 cut and past output from ipconfig /all on the Dell after connection
to router.

#4 On Dell run tracert www.yahoo.com ( or 192.168.0.1
which should be just one line of output)

# run netstat -er
You should see something like

Interface Statistics

Received Sent

Bytes 14439368 14439050

Unicast packets 124285 124413

Non-unicast packets 68 72

Discards 0 0

Errors 0 129

Unknown protocols 0

Route Table
Active Routes:
Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.2 20

127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1

192.168.0.0 255.255.255.0 192.168.0.2 192.168.0.2 20

192.168.0.2 255.255.255.255 127.0.0.1 127.0.0.1 20

192.168.0.255 255.255.255.255 192.168.0.2 192.168.0.2 20

224.0.0.0 240.0.0.0 192.168.0.2 192.168.0.2 20

255.255.255.255 255.255.255.255 192.168.0.2 192.168.0.2 1

Default Gateway: 192.168.0.1

# you can run netstat /? for a help but

netstat -bv for a list of programs accessing you connections

netstat -s for statistics on the connections. Of significance are the
errors, discarded and failed attempts.


>
> kony wrote:
>> On 6 Jan 2007 13:40:54 -0800, zl79111@hotmail.com wrote:
>>
>>
>> >/ NTL suggested the following done:
>> > to add new pc name
>> > to type in NTL PID
>> > to type in NTL PWD
>> > to type ncpa.cpl in run-cmd mode.
>> >
>> >>From the router status I write down the wan Mac address.
>>
>> I need for you to provide complete information, what is written above
>> is not enough and this can't be solved if you don't henceforth write
>> complete info- otherwise it will leave us guessing. What I mean it,
>> you write down the wan mac address of what, the router? It seems that
>> is what you meant, but it doesn't seem to make sense because you should
>> not need a written copy of your router's WAN address for anything.
>>
>>
>>
>> >For the new
>> >pc, under the ipconfig /all, the physical address of ethernet adapter
>> >local area connection is the same as the wan Mac address.
>>
>> Are you sure you aren't confusing terms? The MAC WAN IP address is the
>> address assigned to the port that connects to the modem. The router
>> LAN IP address is the one connecting to the switch in the router (if it
>> has one), seen by the other systems on the LAN as the gateway IP
>> address.
>>
>> Whatever it is that you have done, undo it. Get the router back to the
>> way it started before any of this. Get the ISP config info back to the
>> way it was before any of this. Get the new Dell PC back to the way it
>> was before any of this. Don't use terms like "physical address" there
>> is no "physical", only IP address. Correct terminology will keep
>> things clear.
>>
>>
>>
>> >For other
>> >working pc, these two addresses are different. Does this mean
>> >something?
>>
>> I'm not going to try to interpret what you're describing any more, only
>> how it's supposed to be instead.
>>
>> Do this - If your ISP has assigned you a fixed IP address for your
>> internet account (usually they don't, with most ISPs, but you can ask
>> them if your _Internet_ IP address is "fixed" or "dynamic") then the
>> router's WAN IP address should be set to this. If your ISP doesn't
>> assign a fixed address, leave it set to "auto" or Dynamic.
>>
>> Since some systems can connect to the internet through the router
>> (still?) this should still be ok.
>>
>> Your router's LAN IP address should stay set to the default (for the
>> time being to get it working at least, and left there unless you have a
>> specific reason to change it later). That address appears to be
>> 192.168.0.1
>>
>> None of your systems should have information entered into their TCP/IP
>> properties page for their network adapters. It should be set to DHCP
>> or Obtain IP address automatically and Obtain DNS automatically.
>>
>>
>> >> Does you router have a setting to disregard pings, perhaps this is
>> >> enabled (enabled meaning, disregard them)?
>> >/ under Block WAN Ping
>> >When you "Block WAN Ping", you are causing the public WAN IP address
>> >on the DI-624+ to not respond to ping commands. Pinging public WAN IP
>> >addresses is a common method used by hackers to test whether your WAN
>> >IP address is valid.
>> >
>> >Discard PING from WAN side: Disabled
>>
>>
>> I meant discard PING from LAN side, it appears (since you haen't
>> mentioned such a setting) that your router doesn't support this
>> feature, so it will not be disabled, which is OK.
>>
>>
>>
>>
>> >> What happens if you try to ping another system, on your lan, and one
>> >> on the internet?
>> >
>> >/in run-cmd mode:
>> >New pc can only ping itself. Can't ping router or other working pcs.
>> >Working pc No.1 can ping working pc No.2. Working pc No.1 can't ping
>> >New Pc.
>>
>> You didn't tell us what IPCONFIG /all showed for the new PC. Compare
>> what it shows with what IPCONFIG /all shows for a different PC that can
>> connect to the router with ping and to the internet. Do that after
>> having set everything to auto as mentioned above.