Nothing to do with computer hardware, I just appreciate the knowledge and
good nature in this group and I'm sure there is someone here prepared to
help me out...
Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
the system files are corrupt.
Talking the the technical support people is like talking to a 3 year old. I
know what I need, they know what I need, but their 'new' Home2 software
won't connect from either of my PCs, so I can't update the TomTom myself.
They won't email
me the system files and without non-corrupt files, the device just freezes
on startup! After a week of trying, they are now not responding to my posts
on the support forum.
The hardware works OK - USB link is all OK, SD card checks OK etc, its just
a software problem.
Can anyone out there email me the system files for the root folder of the
device (TomTom Go 300, UK version if there is a difference?). I think the 2
files that are corrupt are "System" and "TTSystem",
which are 0.5MB and 3.5MB respectively. I have googled for these files until
I am blue in the face, but can't find them anywhere, except on bitTorrent
services, which I don't trust and don't use.
GT wrote:
> Nothing to do with computer hardware, I just appreciate the knowledge and
> good nature in this group and I'm sure there is someone here prepared to
> help me out...
>
> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
> the system files are corrupt.
>
> Talking the the technical support people is like talking to a 3 year old. I
> know what I need, they know what I need, but their 'new' Home2 software
> won't connect from either of my PCs, so I can't update the TomTom myself.
> They won't email
> me the system files and without non-corrupt files, the device just freezes
> on startup! After a week of trying, they are now not responding to my posts
> on the support forum.
>
> The hardware works OK - USB link is all OK, SD card checks OK etc, its just
> a software problem.
>
> Can anyone out there email me the system files for the root folder of the
> device (TomTom Go 300, UK version if there is a difference?). I think the 2
> files that are corrupt are "System" and "TTSystem",
> which are 0.5MB and 3.5MB respectively. I have googled for these files until
> I am blue in the face, but can't find them anywhere, except on bitTorrent
> services, which I don't trust and don't use.
>
> Ta in advance,
> GT
>
>
Help you? You have a _new_ device that does not work as advertised and have
mucked about for more than a week already. Simple procedure: Request an
RMA. Send it back. Receive a replacement. Seems pretty simple.
"John McGaw" <nobody@nowh.ere> wrote in message
news:YFb1k.3448$tT4.3138@bignews4.bellsouth.net...
> GT wrote:
>> Nothing to do with computer hardware, I just appreciate the knowledge and
>> good nature in this group and I'm sure there is someone here prepared to
>> help me out...
>>
>> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
>> the system files are corrupt.
>>
>> Talking the the technical support people is like talking to a 3 year old.
>> I
>> know what I need, they know what I need, but their 'new' Home2 software
>> won't connect from either of my PCs, so I can't update the TomTom myself.
>> They won't email
>> me the system files and without non-corrupt files, the device just
>> freezes
>> on startup! After a week of trying, they are now not responding to my
>> posts
>> on the support forum.
>>
>> The hardware works OK - USB link is all OK, SD card checks OK etc, its
>> just a software problem.
>>
>> Can anyone out there email me the system files for the root folder of the
>> device (TomTom Go 300, UK version if there is a difference?). I think the
>> 2 files that are corrupt are "System" and "TTSystem",
>> which are 0.5MB and 3.5MB respectively. I have googled for these files
>> until
>> I am blue in the face, but can't find them anywhere, except on bitTorrent
>> services, which I don't trust and don't use.
>>
>> Ta in advance,
>> GT
>
> Help you? You have a _new_ device that does not work as advertised and
> have mucked about for more than a week already. Simple procedure: Request
> an RMA. Send it back. Receive a replacement. Seems pretty simple.
You would think that, but they haven't responded to my last contact
suggesting just that! This should have been sorted out within 5 minutes of
me phoning up, but no - they can't just email me the files, I have to
download and install their latest software on my PC, USB the TomTom to my
PC, then have their software update the device for me. BUT their bloody
software doesn't work either - it can't connect to their server. I really
hope they never try to organise and sort of brewery party (keeping it
clean), because they won't be able to!
"Maurice Batey" <maurice@bcs.removethis.org.uk> wrote in message
news:pan.2008.06.03.14.13.05.156293@bcs.removethis .org.uk...
> On Tue, 03 Jun 2008 14:19:42 +0100, GT wrote:
>
>> Can anyone here help me with my new Tom Tom Go 300?
>
> You could try asking in alt.satellite.gps.tomtom ...
Thats a new one on me! Will head over there immediately...
>>> I am blue in the face, but can't find them anywhere, except on bitTorrent
>>> services, which I don't trust and don't use.
>>>
>>> Ta in advance,
>>> GT
>>
>> Help you? You have a _new_ device that does not work as advertised and have
>> mucked about for more than a week already. Simple procedure: Request an
>> RMA. Send it back. Receive a replacement. Seems pretty simple.
>
> You would think that, but they haven't responded to my last contact
> suggesting just that! This should have been sorted out within 5 minutes of me
> phoning up, but no - they can't just email me the files, I have to download
> and install their latest software on my PC, USB the TomTom to my PC, then
> have their software update the device for me. BUT their bloody software
> doesn't work either - it can't connect to their server. I really hope they
> never try to organise and sort of brewery party (keeping it clean), because
> they won't be able to!
Just tell your credit card company to reverse the charges... That
should get their attention.
GT wrote:
>
> Nothing to do with computer hardware, I just appreciate the knowledge and
> good nature in this group and I'm sure there is someone here prepared to
> help me out...
>
> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
> the system files are corrupt.
>
> Talking the the technical support people is like talking to a 3 year old.
>
The product is called "Tom Tom Go".
"Bill Bonde { ''Direct And On Point'')" <tributyltinpaint@yahoo.co.uk> wrote
in message news:48498176.BFF94B25@yahoo.co.uk...
>
> GT wrote:
>>
>> Nothing to do with computer hardware, I just appreciate the knowledge and
>> good nature in this group and I'm sure there is someone here prepared to
>> help me out...
>>
>> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
>> the system files are corrupt.
>>
>> Talking the the technical support people is like talking to a 3 year old.
>>
> The product is called "Tom Tom Go".
GT wrote:
>
> "Bill Bonde { ''Direct And On Point'')" <tributyltinpaint@yahoo.co.uk> wrote
> in message news:48498176.BFF94B25@yahoo.co.uk...
> >
> > GT wrote:
> >>
> >> Nothing to do with computer hardware, I just appreciate the knowledge and
> >> good nature in this group and I'm sure there is someone here prepared to
> >> help me out...
> >>
> >> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
> >> the system files are corrupt.
> >>
> >> Talking the the technical support people is like talking to a 3 year old.
> >>
> > The product is called "Tom Tom Go".
>
> We know that. What's your point?
>
I see, I had thought this was all blaringly obvious. When you say
the product name aloud, you don't get the feeling you are talking
about like a three year old would talk?
--
"It happens sometimes, people just explode, natural causes."
"Bill Bonde { ''Direct And On Point'')" <tributyltinpaint@yahoo.co.uk> wrote
in message news:484EE586.F1943D2A@yahoo.co.uk...
>
>
> GT wrote:
>>
>> "Bill Bonde { ''Direct And On Point'')" <tributyltinpaint@yahoo.co.uk>
>> wrote
>> in message news:48498176.BFF94B25@yahoo.co.uk...
>> >
>> > GT wrote:
>> >>
>> >> Nothing to do with computer hardware, I just appreciate the knowledge
>> >> and
>> >> good nature in this group and I'm sure there is someone here prepared
>> >> to
>> >> help me out...
>> >>
>> >> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived
>> >> and
>> >> the system files are corrupt.
>> >>
>> >> Talking the the technical support people is like talking to a 3 year
>> >> old.
>> >>
>> > The product is called "Tom Tom Go".
>>
>> We know that. What's your point?
>>
> I see, I had thought this was all blaringly obvious. When you say
> the product name aloud, you don't get the feeling you are talking
> about like a three year old would talk?
Gotcha - sorry that one went over my head, but now I'm smiling!
"Joel" <Joel@NoSpam.com> wrote in message
news:c9lt441e9u7d49t9qcbv3pji6d783pn43k@4ax.com...
> "GT" <ContactGT_removeme_@hotmail.com> wrote:
>
>> "Bill Bonde { ''Direct And On Point'')" <tributyltinpaint@yahoo.co.uk>
>> wrote
>> in message news:48498176.BFF94B25@yahoo.co.uk...
>> >
>> > GT wrote:
>> >>
>> >> Nothing to do with computer hardware, I just appreciate the knowledge
>> >> and
>> >> good nature in this group and I'm sure there is someone here prepared
>> >> to
>> >> help me out...
>> >>
>> >> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived
>> >> and
>> >> the system files are corrupt.
>> >>
>> >> Talking the the technical support people is like talking to a 3 year
>> >> old.
>> >>
>> > The product is called "Tom Tom Go".
>>
>> We know that. What's your point?
>
> What's your point? Actually that would be the question I may ask you
> because from my understanding "Tom Tom Go 300" is a GPS (I may be wrong
> but
> I have heard the world TOM TOM for years and they all mean GPS) and I have
> never heard of Tom Tom GPS with corrupted system file.
Google for it - you'll see its a common problem! The system files live on an
SD card which can become corrupted (apparently easily)
> Me? and if Tom Tom Go 300 is a GPS, and you believe it's damaged then I
> would suggest to exchange to a working one. If you cause the problem and
> want to solve the problem yourself then you can always call their tech
> with
> the 800 # asking for help.
If you had read the rest of the post, you would see that is exactly what I
did!
> Or if you want on topic and more help from Tom Tom users (I don't see lot
> of them) then you can post the question on the "GPS" newsgroup
> "alt.satellite.gps" and you may want to give a little more detail of the
> problem rather than just corrupted system which I don't think it will get
> very far without asking you for more detail.
You mean more details, like listing the system files that are corrupt? See
the original post and if you read it ALL, you will see that is exactly what
I did (only in this group),
"Joel" <Joel@NoSpam.com> wrote in message
news:u1e354h7cipm4cjbpictemm0r5u6veulq7@4ax.com...
> "GT" <ContactGT_removeme_@hotmail.com> wrote:
>
> <snip>
>> > What's your point? Actually that would be the question I may ask you
>> > because from my understanding "Tom Tom Go 300" is a GPS (I may be wrong
>> > but
>> > I have heard the world TOM TOM for years and they all mean GPS) and I
>> > have
>> > never heard of Tom Tom GPS with corrupted system file.
>>
>> Google for it - you'll see its a common problem! The system files live on
>> an
>> SD card which can become corrupted (apparently easily)
>
> You mean the MAP DATA right? I am not Tom Tom user but I have been using
> GPS for over a decade (I am on my 4th GPS at the moment) and later on they
> do have Map On SD card, and I don't think it has System File (but I may be
> wrong).
Tom Tom works much like a PC - it has some internal memory (ROM), but only a
core BIOS (type) system. The operating system and all data files are on a
fat partition on the SD card. Some of the more expensive Tom Tom Go models
do have 2GB of internal memory (mine has 32MB, currently blank), but
internal memory is still just flash memory, only non-removable.
The operating system lives in the root folder of the flash memory (SD card
for me) and the maps have a folder, voices have a folder POIs have a folder
etc etc. The reason that all this is software-based is (I presume) for
upgradability. My map data was not corrupted, but 2 of my systems files in
the root folder were.
"Joel" <Joel@NoSpam.com> wrote in message
news:5c0654hf56aa0hehb1vfctu0c9un5qjjom@4ax.com...
> "GT" <ContactGT_removeme_@hotmail.com> wrote:
>
>> "Joel" <Joel@NoSpam.com> wrote in message
>> news:u1e354h7cipm4cjbpictemm0r5u6veulq7@4ax.com...
>> > "GT" <ContactGT_removeme_@hotmail.com> wrote:
>> >
>> > <snip>
>> >> > What's your point? Actually that would be the question I may ask you
>> >> > because from my understanding "Tom Tom Go 300" is a GPS (I may be
>> >> > wrong
>> >> > but
>> >> > I have heard the world TOM TOM for years and they all mean GPS) and
>> >> > I
>> >> > have
>> >> > never heard of Tom Tom GPS with corrupted system file.
>> >>
>> >> Google for it - you'll see its a common problem! The system files live
>> >> on
>> >> an
>> >> SD card which can become corrupted (apparently easily)
>> >
>> > You mean the MAP DATA right? I am not Tom Tom user but I have been
>> > using
>> > GPS for over a decade (I am on my 4th GPS at the moment) and later on
>> > they
>> > do have Map On SD card, and I don't think it has System File (but I may
>> > be
>> > wrong).
>>
>> Tom Tom works much like a PC - it has some internal memory (ROM), but
>> only a
>> core BIOS (type) system. The operating system and all data files are on a
>> fat partition on the SD card. Some of the more expensive Tom Tom Go
>> models
>> do have 2GB of internal memory (mine has 32MB, currently blank), but
>> internal memory is still just flash memory, only non-removable.
>
> I do have 4 Garmin GPSes (I hope Tom Tom is GPS) and I do agree they all
> work much like computer, or they (the GPSes) are computers themselves, but
> I
> thought you were talking about the Map Data on SD memory which I am pretty
> sure it doesn't have System File but Map Data.
>
>> The operating system lives in the root folder of the flash memory (SD
>> card
>> for me) and the maps have a folder, voices have a folder POIs have a
>> folder
>> etc etc. The reason that all this is software-based is (I presume) for
>> upgradability. My map data was not corrupted, but 2 of my systems files
>> in
>> the root folder were.
>>
>> [snip]
>
> May be Tom Tom has System File which I have never heard of, and I know
> Garmin and others don't have System File. And my understanding that
> System
> File is the file to Boot and Operate the computer, and I can't image that
> the Tom Tom map on SD is Bootable (which requires some System File).
Trust me, the operating system is on the SD card. Its BIOS is inside the
device. If the operating system were built in to the device, then it would
not be upgradable!
On Sun, 15 Jun 2008 21:24:05 +0100, "GT"
<ContactGT_removeme_@hotmail.com> wrote:
>> May be Tom Tom has System File which I have never heard of, and I know
>> Garmin and others don't have System File. And my understanding that
>> System
>> File is the file to Boot and Operate the computer, and I can't image that
>> the Tom Tom map on SD is Bootable (which requires some System File).
>
>Trust me, the operating system is on the SD card. Its BIOS is inside the
>device. If the operating system were built in to the device, then it would
>not be upgradable!
>
That may be true but it doesn't have to be, devices can
check for presence of a file on external media and flash
upgrade themselves (to a newer OS) in this way to upgrade or
replace it.
"Joel" <Joel@NoSpam.com> wrote in message
news:0a2d54hhit2cd8tke00qe24ivb5rjlanfv@4ax.com...
> "GT" <ContactGT_removeme_@hotmail.com> wrote:
>
> <snip>
>> >> [snip]
>> >
>> > May be Tom Tom has System File which I have never heard of, and I know
>> > Garmin and others don't have System File. And my understanding that
>> > System
>> > File is the file to Boot and Operate the computer, and I can't image
>> > that
>> > the Tom Tom map on SD is Bootable (which requires some System File).
>>
>> Trust me, the operating system is on the SD card. Its BIOS is inside the
>> device. If the operating system were built in to the device, then it
>> would
>> not be upgradable!
>>
>> Yes TomTom is GPS.
>
> I am 101% sure that's possible as I too can copy the System File(s) to
> just about any drive/memory card etc. I want (or I can copy the System
> File
> to my Flash Drive, CF card for my digital cameras, SD card for my Garmin
> GPS
> etc.) but I am pretty sure they won't do anything *unless* it's bootable
> like CD (yes, even CD/DVD you can copy System File to CD/DVD).
>
> And even if your Tom Tom SD card has System File and it's corrupted I am
> pretty sure it won't effect the MAP DATA, and you should be able to use or
> install the Map Data to computer etc.. *unless* the Map Data is corrupted
> then it's another story.
The problem is all sorted now - the system files were indeed corrupted.
After a week the TomTom support people suggested using an older version of
their Home software, which worked instantly. They still insist that there is
something wrong in my setup here, but as I pointed out to them, I am not a
novice with computer equipment and software configuration and every other
damn thing on my network works perfectly when connecting to the outside
world - even their own software works, but they are having none of it!
Map data (in Maps) folder was safe, just 2 system files were corrupted. I
have since bought a new SD card (2GB to replace 128MB). There is no need to
make the SD card bootable, just format it FAT and install the appropriate
files in the correct folders. Perhaps the device has a basic BIOS and OS.
The system files are perhaps just all the applications.
Pretty well off topic... 
Linear Mode
