Belkin wireless router faulty - replacement?

My Belkin ADSL modem wireless router I bought last year broke down a
few days ago. I'm assuming its faulty because the thing basically
couldn't start up but there was power coming on.

Anyway, called the tech support guy (sounded a bit dodgy to me as he
was like a cold caller) and told him the problem. He suggested a few
possible solutions which I already did before making the call but to no
avail. Then he told me a replacement has been requested but said
nothing about returning my router back, he also didn't ask when I
bought it.

Is it me or is it just weird that Belkin are not asking for the router
back? because I read that people had to send their routers back in
order to get the replacement. Any of you had this experience before?

Paul

<paul5114@gmail.com> wrote in message
news:1161649016.338534.122430@e3g2000cwe.googlegro ups.com...
> My Belkin ADSL modem wireless router I bought last year broke down a
> few days ago. I'm assuming its faulty because the thing basically
> couldn't start up but there was power coming on.
>
> Anyway, called the tech support guy (sounded a bit dodgy to me as he
> was like a cold caller) and told him the problem. He suggested a few
> possible solutions which I already did before making the call but to no
> avail. Then he told me a replacement has been requested but said
> nothing about returning my router back, he also didn't ask when I
> bought it.
>
> Is it me or is it just weird that Belkin are not asking for the router
> back? because I read that people had to send their routers back in
> order to get the replacement. Any of you had this experience before?
>
> Paul

I had a problem where I got the new one the next day and still kept the old
one.
Ken

Ken wrote:
> <paul5114@gmail.com> wrote in message
> news:1161649016.338534.122430@e3g2000cwe.googlegro ups.com...
>
>>My Belkin ADSL modem wireless router I bought last year broke down a
>>few days ago. I'm assuming its faulty because the thing basically
>>couldn't start up but there was power coming on.
>>
>>Anyway, called the tech support guy (sounded a bit dodgy to me as he
>>was like a cold caller) and told him the problem. He suggested a few
>>possible solutions which I already did before making the call but to no
>>avail. Then he told me a replacement has been requested but said
>>nothing about returning my router back, he also didn't ask when I
>>bought it.
>>
>>Is it me or is it just weird that Belkin are not asking for the router
>>back? because I read that people had to send their routers back in
>>order to get the replacement. Any of you had this experience before?
>>
>>Paul
>
>
> I had a problem where I got the new one the next day and still kept the old
> one.
> Ken
>
>

they didn't ask for any proof that their hardware blew up on you..?

"David Fairbrother" <simmastacopter@gmail.com> wrote in message
news:V9k%g.52171$rP1.35893@news-server.bigpond.net.au...
> Ken wrote:
>> <paul5114@gmail.com> wrote in message
>> news:1161649016.338534.122430@e3g2000cwe.googlegro ups.com...
>>
>>>My Belkin ADSL modem wireless router I bought last year broke down a
>>>few days ago. I'm assuming its faulty because the thing basically
>>>couldn't start up but there was power coming on.
>>>
>>>Anyway, called the tech support guy (sounded a bit dodgy to me as he
>>>was like a cold caller) and told him the problem. He suggested a few
>>>possible solutions which I already did before making the call but to no
>>>avail. Then he told me a replacement has been requested but said
>>>nothing about returning my router back, he also didn't ask when I
>>>bought it.
>>>
>>>Is it me or is it just weird that Belkin are not asking for the router
>>>back? because I read that people had to send their routers back in
>>>order to get the replacement. Any of you had this experience before?
>>>
>>>Paul
>>
>>
>> I had a problem where I got the new one the next day and still kept the
>> old one.
>> Ken
>
> they didn't ask for any proof that their hardware blew up on you..?

No. I am in the UK so not sure if different attitudes. They quizzed me and
asked me to plug in do things and report what was happening. They said it
was bust.

Ken