Blue Screen Of Death with WiFi

okay so i have a toshiba tecra m2 and it has WiFi. it has worked
perfectly for a very long time. however now when ever the user takes
their laptop home and tries to connect it to their home wireless
network by hitting the WiFi button on the side of the laptop. after
the user does this it starts to get the blue screen and it will reboot
and get the blue screen untill he turns off that little WiFi switch on
the side. keep in mind he tries to replicate this problem here at the
office and nothing happends. it only seems to be an issue at home. can
anyone please help?

Matthew wrote...
>
>okay so i have a toshiba tecra m2 and it has WiFi. it has worked
>perfectly for a very long time. however now when ever the user takes
>their laptop home and tries to connect it to their home wireless
>network by hitting the WiFi button on the side of the laptop. after
>the user does this it starts to get the blue screen and it will reboot
>and get the blue screen untill he turns off that little WiFi switch on
>the side. keep in mind he tries to replicate this problem here at the
>office and nothing happends. it only seems to be an issue at home. can
>anyone please help?

.... i ...[my] toshiba ... he ... their laptop ...

intersting description

does the office have a WiFi and the laptop works with it?

or there is no office WiFi ... and the only problem is that
the laptop does not work with the WiFi at home?

or if you completely shut down the home WiFi and the problem
of BSOD exists whenever the WiFi switch is pressed ?

yes it works with our WiFi.
and yes he still gets BSoD at home no matter what. and not here...

Matthew wrote...
>
>yes it works with our WiFi.
>and yes he still gets BSoD at home no matter what. and not here...

Goggle "diagnosing BSOD" ...

http://www.windowsbbs.com/general-di...ollection-tool
-instructions.html

Matthew wrote:
> yes it works with our WiFi.
> and yes he still gets BSoD at home no matter what. and not here...

So, it works on wireless systems elsewhere, except just not on the one he
screwed with... You want to solve it, or fix it? If fix it, just have him
hit/hold reset on the one at home, so it goes back to defaults, and see if
it works (there is a small possibility it is that one specific wap, but more
likely some change he made that is incompatible with the laptop... If it
works okay after reset, it's something he did, if not its the wap device
itself)

we have done tons of updates on this. updated all the wireless cards
updated everything there is possibly to update. we even had him turn
off his router at home and everything. but no matter waht. when he
flips that little WiFi switch BAM! blue screeen. and whe it boots back
up windows is telling him that the issue has to do with is wirelesss
card... which makes no sense caz it has worked for over a year now.
with that same wireless card... this is a tough one. im almost ready
to just throw it out the door and get him a new one.

Matthew wrote:
> we have done tons of updates on this. updated all the wireless cards
> updated everything there is possibly to update. we even had him turn
> off his router at home and everything. but no matter waht. when he
> flips that little WiFi switch BAM! blue screeen. and whe it boots back
> up windows is telling him that the issue has to do with is wirelesss
> card... which makes no sense caz it has worked for over a year now.
> with that same wireless card... this is a tough one. im almost ready
> to just throw it out the door and get him a new one.

Why are you having him do something useless like turning off the power on
the wap rather than hitting/holding the reset button and setting it back to
factory defaults? The bsod happens when system devices (memory,cpu, network
etc fail, and there is no way to handle a system failure gracefully)

look at how he set it up, there sre several ways of diddling the setting on
a wap, and several more to screw with certain manufacturers laptops to cause
errors on any puter that connects, so why not reset the wap to factory
defaults and eliminate any possibily it was something he changed in
settings? Seems a whole lot easier to just try a reset rather then throw it
out and by a new one....

On Thu, 7 Aug 2008 09:20:44 -0700 (PDT), Matthew <focus.04@cox.net> wrote:

~ okay so i have a toshiba tecra m2 and it has WiFi. it has worked
~ perfectly for a very long time. however now when ever the user takes
~ their laptop home and tries to connect it to their home wireless
~ network by hitting the WiFi button on the side of the laptop. after
~ the user does this it starts to get the blue screen and it will reboot
~ and get the blue screen untill he turns off that little WiFi switch on
~ the side. keep in mind he tries to replicate this problem here at the
~ office and nothing happends. it only seems to be an issue at home. can
~ anyone please help?

BSOD is a bug in the Windows code, likely the driver for the wireless
adapter or something like that.

I would recommend this:

1. Find out what wireless adapter you have (make and model)
2. Get the very latest code for that adapater

If this doesn't fix it, then open a support case with the adapter coders,
if they can be found/identified. If not, then either

1. ask around in relevant Toshiba / PC type forums and see if anyone else
has seen this behavior
2. March in an ever expanding spiral around the laptop, shaking a rubber chicken
and chanting in Esperanto, till the problem goes a way
3. Get a different adapter

Aaron