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  #1 (permalink)  
Old 01-30-2007, 06:07 PM
Diane LeMasson
Guest
 
Posts: n/a
Default Can't Connect to Internet Through Router

Hi
I posted on 1/23 on issues we had with a D-Link DWL G122 rev B
adapter. Still not able to resolved those issues.

The router is a D-Link Di 624 rev C wireless router, that is connected to
a OS Wins XP. His ISP is Verizon DSL.

From reading various posts here I'm thinking maybe the way he setup
everything up might be the problem why the adapter stopped working.
What he did was installed everything right out of the box not realizing he
had to make changes, such as the settings.
However, both router & adapter work fine till the adapter (DWL-G122)
stopped working a week later.

Both of us going over the instructions I pointed out to him since his ISP is
DSL
he has to click on PPPOE. Received his username & password from Verizon.
Once he entered that info into the "Set PPPOE" screen it by passed a couple
of screens according to their instructions. (1) Being "Set 802.11g wireless
Lan connection (SSID & Channel" & (2) to use Encryption, also the last
screen
where it tells you to restart your computer.

Not knowing what to do he restarted his computer thinking it may be fine.
Not!
When he tried to go to a web site a screen pop up it said he was not
connected
to the internet. No matter what he did or tried, disconnecting everything,
resetting
the router he still cannot connect to the internet.
But can connect to the internet without the router.
Either one of us know what to do to get this router to work again as it did
before
he made these changes.

Please your help is much needed. There has to be something we're missing or
not
doing correctly because 'out of the box' this router work fine.

Thank you, once again.

Diane



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  #2 (permalink)  
Old 01-30-2007, 09:48 PM
John Navas
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

On Tue, 30 Jan 2007 14:07:02 -0500, "Diane LeMasson"
<dlemasson@prodigy.net> wrote in
<rHMvh.2898$MN.2851@newssvr23.news.prodigy.net>:

>I posted on 1/23 on issues we had with a D-Link DWL G122 rev B
>adapter. Still not able to resolved those issues.
>
>The router is a D-Link Di 624 rev C wireless router, that is connected to
>a OS Wins XP. His ISP is Verizon DSL.


Then it's really connected to a DSL modem.
Is the WinXP computer connected to the router by wire or wireless?

>From reading various posts here I'm thinking maybe the way he setup
>everything up might be the problem why the adapter stopped working.


What _exactly_ does "stopped working" mean?

>What he did was installed everything right out of the box not realizing he
>had to make changes, such as the settings.


What changes? Most wireless works well out of the box using provided
installation tools. Usual problems come from messing with that
configuration (e.g., adding security).

>However, both router & adapter work fine till the adapter (DWL-G122)
>stopped working a week later.


Again, what _exactly_ does "stopped working" mean?

>Both of us going over the instructions I pointed out to him since his ISP is
>DSL
>he has to click on PPPOE.


With many DSL ISPs (including Verizon), but not with all.

>Received his username & password from Verizon.
>Once he entered that info into the "Set PPPOE" screen it by passed a couple
>of screens according to their instructions. (1) Being "Set 802.11g wireless
>Lan connection (SSID & Channel" & (2) to use Encryption, also the last
>screen
>where it tells you to restart your computer.


Turn off _all_ security (preferably by resetting to factory defaults)
(a) until it's working and (b) before troubleshooting.

>Not knowing what to do he restarted his computer thinking it may be fine.
>Not!


Probably security screwup, but no way to know how without a lot more
information. WEP? WPA? SSID hiding? MAC filtering? etc.

>When he tried to go to a web site a screen pop up it said he was not
>connected
>to the internet.


Start by verifying that you can connect to the router's configuration
screen.

>No matter what he did or tried, disconnecting everything,
>resetting
>the router he still cannot connect to the internet.


Thrashing around.

>But can connect to the internet without the router.


No surprise.

>Either one of us know what to do to get this router to work again as it did
>before
>he made these changes.


Go back to square one and take it one step at a time: Reset the router
to factory defaults. Use the configuration utility to set up PPPoE. Do
_not_ configure any security until it's working.

>Please your help is much needed. There has to be something we're missing or
>not
>doing correctly because 'out of the box' this router work fine.


Take it one step at a time and you'll know what causes it to fail.

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

Reply With Quote
  #3 (permalink)  
Old 01-31-2007, 01:24 AM
Diane LeMasson
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

John, thanks for responding & see my remarks below.
"John Navas" <spamfilter1@navasgroup.com> wrote in message
news:5bivr2to6nhvd758j2k9vf53j2rfk6m6gl@4ax.com...
> On Tue, 30 Jan 2007 14:07:02 -0500, "Diane LeMasson"
> <dlemasson@prodigy.net> wrote in
> <rHMvh.2898$MN.2851@newssvr23.news.prodigy.net>:
>
> >I posted on 1/23 on issues we had with a D-Link DWL G122 rev B
> >adapter. Still not able to resolved those issues.
> >
> >The router is a D-Link Di 624 rev C wireless router, that is connected to
> >a OS Wins XP. His ISP is Verizon DSL.

>
> Then it's really connected to a DSL modem.
> Is the WinXP computer connected to the router by wire or wireless?
>
> >From reading various posts here I'm thinking maybe the way he setup
> >everything up might be the problem why the adapter stopped working.

>
> What _exactly_ does "stopped working" mean?


By stopping I mean lights went out & the icon (D) in the tray disappeared.
And this was with new firmware from D-Links web site as well.
No longer connects to the internet.

>
> >What he did was installed everything right out of the box not realizing

he
> >had to make changes, such as the settings.

>
> What changes? Most wireless works well out of the box using provided
> installation tools. Usual problems come from messing with that
> configuration (e.g., adding security).


Guess this is what happened.

>
> >However, both router & adapter work fine till the adapter (DWL-G122)
> >stopped working a week later.

>
> Again, what _exactly_ does "stopped working" mean?


The lights that indicate it's working disappears
Again the icon in the system tray also disappears, therefore no option
to reconnect.

>
> >Both of us going over the instructions I pointed out to him since his ISP

is
> >DSL
> >he has to click on PPPOE.

>
> With many DSL ISPs (including Verizon), but not with all.


He is using Verizon DSL so it should be a PPPoE, no?
He called Verizon was told it is a PPPOE
You say ' not with all' please explain? Not all DSL are PPPoE?
Then how do we determine which to pick?

>
> >Received his username & password from Verizon.
> >Once he entered that info into the "Set PPPOE" screen it by passed a

couple
> >of screens according to their instructions. (1) Being "Set 802.11g

wireless
> >Lan connection (SSID & Channel" & (2) to use Encryption, also the last
> >screen
> >where it tells you to restart your computer.

>
> Turn off _all_ security (preferably by resetting to factory defaults)
> (a) until it's working and (b) before troubleshooting.


He disconnected everything, the PC, the router & the modem.
He did reset the router per instructions to set it to default.
Redid everything per their instructions still not able to get onto the
internet.

>
> >Not knowing what to do he restarted his computer thinking it may be fine.
> >Not!

>
> Probably security screwup, but no way to know how without a lot more
> information. WEP? WPA? SSID hiding? MAC filtering? etc.


As I said after he enter his Verizon username & password it jumb pass these
screens therefore he could not change any of those settings.

>
> >When he tried to go to a web site a screen pop up it said he was not
> >connected
> >to the internet.

>
> Start by verifying that you can connect to the router's configuration
> screen.


Honestly I can not recall right now. I'll have to ask my son about this.
I was not there but helping him by phone.

>
> >No matter what he did or tried, disconnecting everything,
> >resetting
> >the router he still cannot connect to the internet.

>
> Thrashing around.


Please explain?

>
> >But can connect to the internet without the router.

>
> No surprise.
>
> >Either one of us know what to do to get this router to work again as it

did
> >before
> >he made these changes.

>
> Go back to square one and take it one step at a time: Reset the router
> to factory defaults. Use the configuration utility to set up PPPoE. Do
> _not_ configure any security until it's working.


We started this last Friday night when he first started to have this
problem.
He did uninstalled everything & went step by step to reinstall to have the
same
problems. Come Saturday have both the Quick Install Guide & the full manual
in front of us walked him through connecting everything. With same results.
Here are the steps taken:
1. entered http://192.168.0.1 in address box 2. Typed 'admim' for username
3. D-Link's home page appears to 'Run Wizard'. 4. Next you do nothing it's
just to tell you are now in the setup wizard. 5. Set up new password.
6. Choose Time Zone. 7.Auto Dectecting Wan 8. Select Internet Connection
Type (Wan) He selected PPPoE. 9. Set PPPoE, entering the username & password
Verizon gave him. Clicking on next took him to a screen he could not make
out
because it wouldn't download properly. There were no back, next or the exit
button
to get out of it. From the manual the next 2 screens should have been the
setup
for the Lan connections & to restart the computer.
As of now I don't remember how he got out of that screen. Have to ask my
son.

He rebooted just in case everything was correct & tried to surf on internet
to see
if there was a internet connection this time, there was none.

Let me ask you this, since all he did was select PPPoe, entered a username &
password would this effect his XP, change any settings within?
Is there some place on this computer that we can check & the reason why I'm
asking you this, in the instuctions it said to 'remove any existing PPPoE
client
software installed on the computer'. Could this be our problem & how do you
do this? Where do we go to find this?

>
> >Please your help is much needed. There has to be something we're missing

or
> >not
> >doing correctly because 'out of the box' this router work fine.

>
> Take it one step at a time and you'll know what causes it to fail.
>

As I said earlier we spent hours on Saturday till blinded before we decided
the
best was to just quit. I feel bad because this was a Christmas gift so that
his
wife could have her own computer which was my son's old one (98se).
so I went out & bought both the router & adapter. When that crapped out all
our focus was on that to try to get it to work again. To why we directed our
focus on the router setup thinking that could be the problem with the
adapter.
Everyone we know who has wireless have XP computers, took theirs right
out of the box, connected them with no problems at all. Except most have
cable
not DSL.

I hope I answered everything. Sorry for being long winded in my
explainations.
Thanks for your help.

Diane




> --
> Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
> John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
> Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
> Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>




Reply With Quote
  #4 (permalink)  
Old 01-31-2007, 01:53 AM
John Navas
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

On Tue, 30 Jan 2007 21:24:37 -0500, "Diane LeMasson"
<dlemasson@prodigy.net> wrote in
<H5Tvh.36398$QU1.9909@newssvr22.news.prodigy.net >:

>John, thanks for responding & see my remarks below.
>"John Navas" <spamfilter1@navasgroup.com> wrote in message
>news:5bivr2to6nhvd758j2k9vf53j2rfk6m6gl@4ax.com.. .
>> On Tue, 30 Jan 2007 14:07:02 -0500, "Diane LeMasson"
>> <dlemasson@prodigy.net> wrote in
>> <rHMvh.2898$MN.2851@newssvr23.news.prodigy.net>:


>> >From reading various posts here I'm thinking maybe the way he setup
>> >everything up might be the problem why the adapter stopped working.

>>
>> What _exactly_ does "stopped working" mean?

>
>By stopping I mean lights went out


On the router? On the adapter? On the Windows desktop?

>& the icon (D) in the tray disappeared.


D? You mean the wireless icon disappeared? What did it say in Network
Connections?

>No longer connects to the internet.


One step at a time -- let's get it connected to the wireless router
first.

>> Again, what _exactly_ does "stopped working" mean?

>
>The lights that indicate it's working disappears


On the router? On the adapter? On the Windows desktop?
I can't read your mind.

>Again the icon in the system tray also disappears, therefore no option
>to reconnect.


And in Network Connections? If it's missing there, then the wireless
adapter is probably defective, or having problems with the USB port.
Try a different USB port, and try the adapter on a different computer.

>> With many DSL ISPs (including Verizon), but not with all.

>
>He is using Verizon DSL so it should be a PPPoE, no?
>He called Verizon was told it is a PPPOE
>You say ' not with all' please explain? Not all DSL are PPPoE?


Not all DSL are PPPoE. Some are bridged, static or DHCP.

>Then how do we determine which to pick?


Info from the ISP.

>> Start by verifying that you can connect to the router's configuration
>> screen.

>
>Honestly I can not recall right now. I'll have to ask my son about this.
>I was not there but helping him by phone.


It's hard to help the person having the problem.
It's doubly hard to do it second hand.

>> Thrashing around.

>
>Please explain?


Changing more than one thing at a time.

>We started this last Friday night when he first started to have this
>problem.
>He did uninstalled everything & went step by step to reinstall to have the
>same
>problems. Come Saturday have both the Quick Install Guide & the full manual
>in front of us walked him through connecting everything. With same results.
>Here are the steps taken:
>1. entered http://192.168.0.1 in address box 2. Typed 'admim' for username
>3. D-Link's home page appears to 'Run Wizard'. 4. Next you do nothing it's
>just to tell you are now in the setup wizard. 5. Set up new password.
>6. Choose Time Zone. 7.Auto Dectecting Wan 8. Select Internet Connection
>Type (Wan) He selected PPPoE. 9. Set PPPoE, entering the username & password
>Verizon gave him. Clicking on next took him to a screen he could not make
>out
>because it wouldn't download properly. There were no back, next or the exit
>button
>to get out of it. From the manual the next 2 screens should have been the
>setup
>for the Lan connections & to restart the computer.
>As of now I don't remember how he got out of that screen. Have to ask my
>son.


Was this wired or wireless? If wireless, try again wired.

>Let me ask you this, since all he did was select PPPoe, entered a username &
>password would this effect his XP, change any settings within?


No.

>Is there some place on this computer that we can check & the reason why I'm
>asking you this, in the instuctions it said to 'remove any existing PPPoE
>client
>software installed on the computer'. Could this be our problem & how do you
>do this? Where do we go to find this?


If could be a problem if the computer was ever connected directly to the
DSL modem. To remove PPPoE, uninstall the adapter in Windows Device
Manager; remove it; then reinsert it to auto-detect and reinstall it.

My thinking(tm) now is that your wireless adapter may have gone bad.
Try it in a different computer.

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

Reply With Quote
  #5 (permalink)  
Old 01-31-2007, 06:18 AM
Diane LeMasson
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router


>
> >> >From reading various posts here I'm thinking maybe the way he setup
> >> >everything up might be the problem why the adapter stopped working.
> >>
> >> What _exactly_ does "stopped working" mean?

> >
> >By stopping I mean lights went out

>
> On the router? On the adapter? On the Windows desktop?
>
> >& the icon (D) in the tray disappeared.

>
> D? You mean the wireless icon disappeared? What did it say in Network
> Connections?
>
> >No longer connects to the internet.

>
> One step at a time -- let's get it connected to the wireless router
> first.


What's the point he no longer can establish a internet connection with the
wireless
router attached. We need to figure out why it will no longer work so that he
can
connect to the internet.
The DSL modem is connected to the wireless router as well as the XP computer
by a straight through ethernet cable.

>
> >> Again, what _exactly_ does "stopped working" mean?

> >
> >The lights that indicate it's working disappears

>
> On the router? On the adapter? On the Windows desktop?
> I can't read your mind.



>
> >Again the icon in the system tray also disappears, therefore no option
> >to reconnect.

>
> And in Network Connections? If it's missing there, then the wireless
> adapter is probably defective, or having problems with the USB port.
> Try a different USB port, and try the adapter on a different computer.
>
> >> With many DSL ISPs (including Verizon), but not with all.

> >
> >He is using Verizon DSL so it should be a PPPoE, no?
> >He called Verizon was told it is a PPPOE
> >You say ' not with all' please explain? Not all DSL are PPPoE?

>
> Not all DSL are PPPoE. Some are bridged, static or DHCP.
>
> >Then how do we determine which to pick?

>
> Info from the ISP.


He did call Verizon & was told it is PPPoE

>
> >> Start by verifying that you can connect to the router's configuration
> >> screen.> >

> >Honestly I can not recall right now. I'll have to ask my son about this.
> >I was not there but helping him by phone.

>
> It's hard to help the person having the problem.
> It's doubly hard to do it second hand.
>
> >> Thrashing around.

> >
> >Please explain?

>
> Changing more than one thing at a time.
>
> >We started this last Friday night when he first started to have this
> >problem.
> >He did uninstalled everything & went step by step to reinstall to have

the
> >same
> >problems. Come Saturday have both the Quick Install Guide & the full

manual
> >in front of us walked him through connecting everything. With same

results.
> >Here are the steps taken:
> >1. entered http://192.168.0.1 in address box 2. Typed 'admim' for

username
> >3. D-Link's home page appears to 'Run Wizard'. 4. Next you do nothing

it's
> >just to tell you are now in the setup wizard. 5. Set up new password.
> >6. Choose Time Zone. 7.Auto Dectecting Wan 8. Select Internet

Connection
> >Type (Wan) He selected PPPoE. 9. Set PPPoE, entering the username &

password
> >Verizon gave him. Clicking on next took him to a screen he could not make
> >out
> >because it wouldn't download properly. There were no back, next or the

exit
> >button
> >to get out of it. From the manual the next 2 screens should have been the
> >setup
> >for the Lan connections & to restart the computer.
> >As of now I don't remember how he got out of that screen. Have to ask my
> >son.

>
> Was this wired or wireless? If wireless, try again wired.


Sorry but what your saying is confusing me.

>
> >Let me ask you this, since all he did was select PPPoe, entered a

username &
> >password would this effect his XP, change any settings within?

>
> No.


I guess that is good.
>
> >Is there some place on this computer that we can check & the reason why

I'm
> >asking you this, in the instuctions it said to 'remove any existing PPPoE
> >client
> >software installed on the computer'. Could this be our problem & how do

you
> >do this? Where do we go to find this?

>
> If could be a problem if the computer was ever connected directly to the
> DSL modem. To remove PPPoE, uninstall the adapter in Windows Device
> Manager; remove it; then reinsert it to auto-detect and reinstall it.


Yes this computer was connected directly to the DSL modem.
Would he remove the older PPPoE during the install or before?

If we can get the wireless router working again our intentions are to get
the USB
wireless adapter to work again on his other 98se computer. If thats
possible.

>
> My thinking(tm) now is that your wireless adapter may have gone bad.
> Try it in a different computer.


I will do that. My friend has the same setup so it shouldn't be a problem.

Again thank you for your time & for your help. Much appreciated!
Also like to mention John, I am not a youngster so I find it difficult to
follow along some of the terminology in doing this but I'm trying. So please
excuse me if I misunderstand you or if I do not give you the right answer.


Diane

>
> --
> Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
> John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
> Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
> Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>




Reply With Quote
  #6 (permalink)  
Old 01-31-2007, 01:30 PM
John Navas
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

On Wed, 31 Jan 2007 02:18:24 -0500, "Diane LeMasson"
<dlemasson@prodigy.net> wrote in
<7pXvh.36424$QU1.20743@newssvr22.news.prodigy.net> :

>> >No longer connects to the internet.

>>
>> One step at a time -- let's get it connected to the wireless router
>> first.

>
>What's the point he no longer can establish a internet connection with the
>wireless
>router attached.


The point are that messing with more than one thing at a time tends to
result in chaos that interferes with figuring out what's really wrong,
and that getting connected to the wireless router is the first step to
getting connected to the Internet.

>We need to figure out why it will no longer work so that he
>can
>connect to the internet.


That's just what my method is designed to do in the most efficient way
possible. This is especially important when there is "bucket brigade"
communication that tends to be inefficient and problematic.

>The DSL modem is connected to the wireless router as well as the XP computer
>by a straight through ethernet cable.


OK, but how many computers are you talking about here? One? Two?
More? Is there both a wired (desktop?) computer and a wireless
(laptop?) computer? If so, let's name and specify them in order to
avoid any more confusion.

>> >The lights that indicate it's working disappears

>>
>> On the router? On the adapter? On the Windows desktop?
>> I can't read your mind.


??? Please answer all the questions carefully and completely.
>> >Again the icon in the system tray also disappears, therefore no option
>> >to reconnect.

>>
>> And in Network Connections? If it's missing there, then the wireless
>> adapter is probably defective, or having problems with the USB port.
>> Try a different USB port, and try the adapter on a different computer.


??? Please answer all the questions carefully and completely.

>> Was this wired or wireless? If wireless, try again wired.

>
>Sorry but what your saying is confusing me.


The router should be configured over a wired connection, not a wireless
connection -- get wired working first, then get wireless working.

Also, be sure the router has the latest firmware. If it doesn't,
upgrade the firmware over a wired (not wireless) connection.

>> [It] could be a problem if the computer was ever connected directly to the
>> DSL modem. To remove PPPoE, uninstall the adapter in Windows Device
>> Manager; remove it; then reinsert it to auto-detect and reinstall it
>> [without Windows PPPoE].

>
>Yes this computer was connected directly to the DSL modem.
>Would he remove the older PPPoE during the install or before?


Windows PPPoE support should be removed _before_ trying to connect
wirelessly to the router.

>If we can get the wireless router working again our intentions are to get
>the USB
>wireless adapter to work again on his other 98se computer. If thats
>possible.


USB support in Windows 98 SE is problematic. I think you'd have better
luck with a wireless Ethernet (client) bridge.

>> My thinking(tm) now is that your wireless adapter may have gone bad.
>> Try it in a different computer.

>
>I will do that. My friend has the same setup so it shouldn't be a problem.
>
>Again thank you for your time & for your help. Much appreciated!
>Also like to mention John, I am not a youngster so I find it difficult to
>follow along some of the terminology in doing this but I'm trying. So please
>excuse me if I misunderstand you or if I do not give you the right answer.


No problem. "There are no stupid questions, only stupid answers." My
jargon may sometimes inadvertently get in the way of understanding, so
please don't hesitate to ask for clarification.

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

Reply With Quote
  #7 (permalink)  
Old 01-31-2007, 04:06 PM
Diane LeMasson
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

John, would you mind if we continue this by email?
Will you email me your email address please?
Thanks!

Diane



"John Navas" <spamfilter1@navasgroup.com> wrote in message
news:2091s21fh4tdh6sspvpdu8bin99hvusggs@4ax.com...
> On Wed, 31 Jan 2007 02:18:24 -0500, "Diane LeMasson"
> <dlemasson@prodigy.net> wrote in
> <7pXvh.36424$QU1.20743@newssvr22.news.prodigy.net> :
>
> >> >No longer connects to the internet.
> >>
> >> One step at a time -- let's get it connected to the wireless router
> >> first.

> >
> >What's the point he no longer can establish a internet connection with

the
> >wireless
> >router attached.

>
> The point are that messing with more than one thing at a time tends to
> result in chaos that interferes with figuring out what's really wrong,
> and that getting connected to the wireless router is the first step to
> getting connected to the Internet.
>
> >We need to figure out why it will no longer work so that he
> >can
> >connect to the internet.

>
> That's just what my method is designed to do in the most efficient way
> possible. This is especially important when there is "bucket brigade"
> communication that tends to be inefficient and problematic.
>
> >The DSL modem is connected to the wireless router as well as the XP

computer
> >by a straight through ethernet cable.

>
> OK, but how many computers are you talking about here? One? Two?
> More? Is there both a wired (desktop?) computer and a wireless
> (laptop?) computer? If so, let's name and specify them in order to
> avoid any more confusion.
>
> >> >The lights that indicate it's working disappears
> >>
> >> On the router? On the adapter? On the Windows desktop?
> >> I can't read your mind.

>
> ??? Please answer all the questions carefully and completely.
> >> >Again the icon in the system tray also disappears, therefore no option
> >> >to reconnect.
> >>
> >> And in Network Connections? If it's missing there, then the wireless
> >> adapter is probably defective, or having problems with the USB port.
> >> Try a different USB port, and try the adapter on a different computer.

>
> ??? Please answer all the questions carefully and completely.
>
> >> Was this wired or wireless? If wireless, try again wired.

> >
> >Sorry but what your saying is confusing me.

>
> The router should be configured over a wired connection, not a wireless
> connection -- get wired working first, then get wireless working.
>
> Also, be sure the router has the latest firmware. If it doesn't,
> upgrade the firmware over a wired (not wireless) connection.
>
> >> [It] could be a problem if the computer was ever connected directly to

the
> >> DSL modem. To remove PPPoE, uninstall the adapter in Windows Device
> >> Manager; remove it; then reinsert it to auto-detect and reinstall it
> >> [without Windows PPPoE].

> >
> >Yes this computer was connected directly to the DSL modem.
> >Would he remove the older PPPoE during the install or before?

>
> Windows PPPoE support should be removed _before_ trying to connect
> wirelessly to the router.
>
> >If we can get the wireless router working again our intentions are to get
> >the USB
> >wireless adapter to work again on his other 98se computer. If thats
> >possible.

>
> USB support in Windows 98 SE is problematic. I think you'd have better
> luck with a wireless Ethernet (client) bridge.
>
> >> My thinking(tm) now is that your wireless adapter may have gone bad.
> >> Try it in a different computer.

> >
> >I will do that. My friend has the same setup so it shouldn't be a

problem.
> >
> >Again thank you for your time & for your help. Much appreciated!
> >Also like to mention John, I am not a youngster so I find it difficult to
> >follow along some of the terminology in doing this but I'm trying. So

please
> >excuse me if I misunderstand you or if I do not give you the right

answer.
>
> No problem. "There are no stupid questions, only stupid answers." My
> jargon may sometimes inadvertently get in the way of understanding, so
> please don't hesitate to ask for clarification.
>
> --
> Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
> John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
> Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
> Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>




Reply With Quote
  #8 (permalink)  
Old 01-31-2007, 07:06 PM
John Navas
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

Actually I would mind, because that way I'd only be helping one person,
an inefficient use of my time. Part of how I justify the time I spend
here is that (a) I may be helping more than one person and (b) the
material gets archived by Google.

On Wed, 31 Jan 2007 17:06:40 GMT, "Diane LeMasson"
<dlemasson@prodigy.net> wrote in
<A04wh.40253$Gr2.25480@newssvr21.news.prodigy.net> :

>John, would you mind if we continue this by email?
>Will you email me your email address please?
>Thanks!


>"John Navas" <spamfilter1@navasgroup.com> wrote in message
>news:2091s21fh4tdh6sspvpdu8bin99hvusggs@4ax.com.. .
>> On Wed, 31 Jan 2007 02:18:24 -0500, "Diane LeMasson"
>> <dlemasson@prodigy.net> wrote in
>> <7pXvh.36424$QU1.20743@newssvr22.news.prodigy.net> :
>>
>> >> >No longer connects to the internet.
>> >>
>> >> One step at a time -- let's get it connected to the wireless router
>> >> first.
>> >
>> >What's the point he no longer can establish a internet connection with

>the
>> >wireless
>> >router attached.

>>
>> The point are that messing with more than one thing at a time tends to
>> result in chaos that interferes with figuring out what's really wrong,
>> and that getting connected to the wireless router is the first step to
>> getting connected to the Internet.
>>
>> >We need to figure out why it will no longer work so that he
>> >can
>> >connect to the internet.

>>
>> That's just what my method is designed to do in the most efficient way
>> possible. This is especially important when there is "bucket brigade"
>> communication that tends to be inefficient and problematic.
>>
>> >The DSL modem is connected to the wireless router as well as the XP

>computer
>> >by a straight through ethernet cable.

>>
>> OK, but how many computers are you talking about here? One? Two?
>> More? Is there both a wired (desktop?) computer and a wireless
>> (laptop?) computer? If so, let's name and specify them in order to
>> avoid any more confusion.
>>
>> >> >The lights that indicate it's working disappears
>> >>
>> >> On the router? On the adapter? On the Windows desktop?
>> >> I can't read your mind.

>>
>> ??? Please answer all the questions carefully and completely.
>> >> >Again the icon in the system tray also disappears, therefore no option
>> >> >to reconnect.
>> >>
>> >> And in Network Connections? If it's missing there, then the wireless
>> >> adapter is probably defective, or having problems with the USB port.
>> >> Try a different USB port, and try the adapter on a different computer.

>>
>> ??? Please answer all the questions carefully and completely.
>>
>> >> Was this wired or wireless? If wireless, try again wired.
>> >
>> >Sorry but what your saying is confusing me.

>>
>> The router should be configured over a wired connection, not a wireless
>> connection -- get wired working first, then get wireless working.
>>
>> Also, be sure the router has the latest firmware. If it doesn't,
>> upgrade the firmware over a wired (not wireless) connection.
>>
>> >> [It] could be a problem if the computer was ever connected directly to

>the
>> >> DSL modem. To remove PPPoE, uninstall the adapter in Windows Device
>> >> Manager; remove it; then reinsert it to auto-detect and reinstall it
>> >> [without Windows PPPoE].
>> >
>> >Yes this computer was connected directly to the DSL modem.
>> >Would he remove the older PPPoE during the install or before?

>>
>> Windows PPPoE support should be removed _before_ trying to connect
>> wirelessly to the router.
>>
>> >If we can get the wireless router working again our intentions are to get
>> >the USB
>> >wireless adapter to work again on his other 98se computer. If thats
>> >possible.

>>
>> USB support in Windows 98 SE is problematic. I think you'd have better
>> luck with a wireless Ethernet (client) bridge.
>>
>> >> My thinking(tm) now is that your wireless adapter may have gone bad.
>> >> Try it in a different computer.
>> >
>> >I will do that. My friend has the same setup so it shouldn't be a

>problem.
>> >
>> >Again thank you for your time & for your help. Much appreciated!
>> >Also like to mention John, I am not a youngster so I find it difficult to
>> >follow along some of the terminology in doing this but I'm trying. So

>please
>> >excuse me if I misunderstand you or if I do not give you the right

>answer.
>>
>> No problem. "There are no stupid questions, only stupid answers." My
>> jargon may sometimes inadvertently get in the way of understanding, so
>> please don't hesitate to ask for clarification.


--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

Reply With Quote
  #9 (permalink)  
Old 01-31-2007, 10:04 PM
Mark McIntyre
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

On Wed, 31 Jan 2007 02:18:24 -0500, in alt.internet.wireless , "Diane
LeMasson" <dlemasson@prodigy.net> wrote:

>John Navas said
>> One step at a time -- let's get it connected to the wireless router
>> first.

>
>What's the point he no longer can establish a internet connection with the
>wireless router attached.


The point is much the same as driving to someplace.

First you need to own a car. Then you need to be sure you can drive
it. Then you need to be sure you know how to get there. _THEN_ you can
drive. You don't just jump in the car and head off blindly.

--
Mark McIntyre

Reply With Quote
  #10 (permalink)  
Old 02-01-2007, 02:15 AM
Diane LeMasson
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

First scenario:

Fairly new desktop Dell XP computer that has an Ethernet port.
At that time he connect through dial up connection, then ordered Verizon
DSL.
His older computer which is a desktop Gateway 98se has no ethernet port.
Wife used this one with dial up connection which we all know is very slow in
compare to cable/DSL service.
Good old mom goes out & buys D-Link wireless Di-624 rev c router & a
D-Link wireless USB DWL-G122 rev b adapter. Fun begins!

They take both out of the box, starting with the Di 624 wireless router,
following
it's instructions,
connected the DSL modem to the wireless router with the Ethernet cable (cat5
cable)
& then connect to the Ethernet port on his XP Dell desktop computer.
He tested the connection & was able to get on the internet.
When that was done they proceed to work on installing the drivers from the
D-Link's
CD for the DWL-G122 wireless USB adapter on the 98se Gateway desktop,
following it's setup instructions.
After the setup was complete on this 98se desktop she was able to establish
a internet connection. Happy as a lark they each were able to surf the
internet using both their own desktops now connected being wireless.
All fine for about a week.

Second Scenario

I get the call the USB adapter is not working for she can not get on the
internet.
The adapter has two lights, one for power & the other one for the internet.
Sometimes they do light & other just flickers before it no longer lights up.
Giving her the indication the adapter is not working.
However she does try to connect to the internet anyway thinking something
had happen to just the lights.
Wasn't happening, no connection. The USB adapter comes with a cradle with a
cord that attaches to the USB port.
They tried to get it reconnected by putting the adapter directly to the USB
port
or by taking it out of the cradle & putting it back in the cradle.
Lights will flicker then die again.

Then they proceed by uninstalling everything in both desktops, his XP & the
98se computers. Re installed everything again, starting fresh like the first
time. This seem to work because the USB adapter was working again.
But not for long. When this happened they called D-Links support.
After being on the phone for hours with them with various techs their only
solution was to download new firmware from their site. Not before....
Deleting what was in Network Connection as well as what was in Device
Manager. Deleting The adapter's software out of the system.
Support tech had them reinstall from their original CD & walk them through
the setup (this was done twice) end results were still this adapter would
not work.
She could not establish a internet connection.
Tech support feels the problem is 98se desktop computer not their product.

Keep this in mind when this USB was working there was an icon which is a
letter 'D' in the system tray. I believe it's their configuration utility.
I've since learned if you do lose connection all you need to do is right
click
this icon to reconnect to the internet. That is all I know at this point.

Tried one last time, uninstalled everything pertaining to the wireless USB
adapter from the 98se desktop computer.
With the new firmware they downloaded from their site they installed it.
That did not work, could not establish a internet connection even with this
new firmware/drivers. It's now in the box to be given back to me.

The wireless Di 624 router is still hook up on the XP desktop computer.
That work fine because my son was getting on the internet with no problems.
He was about to take everything apart & put that in the box when I said
(big mistake) let me take a look at the manual & start from scratch to see
where
it takes us. Here is when he told me he didn't change any settings or touch
any of the configurations, just took it out of the box & hook everything up,
followed the instructions on the screen. Did not see or realized or
understand
he should have click on the PPPoE but left it to Dynamic IP Address.
Which by the way enabled him to connect to the internet.
He thought when he had everything connected & that the wireless USB
adapter on the 98se desktop was working that was all he had to do.
Told him how I've been reading this newsgroup & got the idea maybe
since he didn't configure anything that might have been the problem with
the wireless adapter. So he uninstalled everything from his XP computer to
start all over again. He called Verizon DSL, told they are PPPoE.
Gave him his username & password.
Then he started all over again, connecting everything together _after_ he
made
sure he deleted what was in Network Connection & in Device Manager.
Entered this address in http://192.168.0.2, up to the screen where he
selected
the PPPoE option, added his username & password.
Here is when something happened because the next screen that appeared did
not load up all the way so that he could make out what it was.
Or any buttons to click on to take him either back or next.
So what he did was cancelled out of it.
He did reboot in hopes that what ever he did it'll do what job it was
suppose to do.
His computer is back on he click on a web site & a screen pops up saying he
is not
connected to the internet.
Calls Verizon DSL support, they remove everything from his computer, takes
everything apart, reset the wireless Di- 624 router to the factory settings.
He calls Verizon they saw a problem that was from their end & fix it.
Son puts everything back together. The modem, the wireless router to his
XP desktop computer. He calls me back & we go through the configuration
again.
When finished he tried to connect to the internet again & again couldn't.
Answer to your question the router was configured over a wired connection.
That wasn't done till everything was connected or powered up.
We had no idea about the firmware. There was no mention of it in their setup
guide.
Till you mention it & he will.
Your remark about the USB support in the Wins 98se is a problem & suggested
a
wireless Ethernet (client) bridge. Can you explain what that means?

I do apologize for making this so long & probably more than you wanted to
read.
And I hope I made it more understandable. I know of no other way to make it
any more clearer.
Again thank you for all your help & for being patient.

Diane



















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  #11 (permalink)  
Old 02-01-2007, 11:18 AM
Mark McIntyre
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

On Thu, 01 Feb 2007 03:15:58 GMT, in alt.internet.wireless , "Diane
LeMasson" <dlemasson@prodigy.net> wrote:

>D-Link wireless USB DWL-G122 rev b adapter.


This unit seems to draw power from the PC. I presume there's no
separate power cord for it.

>I get the call the USB adapter is not working for she can not get on the
>internet.
>The adapter has two lights, one for power & the other one for the internet.
>Sometimes they do light & other just flickers before it no longer lights up.
>Giving her the indication the adapter is not working.



This indicates one of two things
- the USB adapter is broken; or
- it can't get enough power from the Win98 PC.

There is a known issue with many older motherboards that their USB
sockets can't supply enough power.

One possible workaround is to buy a cheap powered USB hub and plug the
wireless doodad into that.

>Tech support feels the problem is 98se desktop computer not their product.


Its also possible that its Win98se - the USB implementation in odler
versions of windows was fairly rubbish.

--
Mark McIntyre

Reply With Quote
  #12 (permalink)  
Old 02-01-2007, 04:19 PM
Diane LeMasson
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router


"Mark McIntyre" <markmcintyre@spamcop.net> wrote in message
news:ibm3s2hfpep3cmsbh93tsf9uq44h9epven@4ax.com...
> On Thu, 01 Feb 2007 03:15:58 GMT, in alt.internet.wireless , "Diane
> LeMasson" <dlemasson@prodigy.net> wrote:
>
> >D-Link wireless USB DWL-G122 rev b adapter.

>
> This unit seems to draw power from the PC. I presume there's no
> separate power cord for it.


You are correct. This adapter looks similar to a thumb drive which can be
put directly into the USB port. Or be put in as I call it a cradle attach to
a cord
that is put in the USB port.


>
> >I get the call the USB adapter is not working for she can not get on the
> >internet.
> >The adapter has two lights, one for power & the other one for the

internet.
> >Sometimes they do light & other just flickers before it no longer lights

up.
> >Giving her the indication the adapter is not working.

>
>
> This indicates one of two things
> - the USB adapter is broken; or
> - it can't get enough power from the Win98 PC.
>
> There is a known issue with many older motherboards that their USB
> sockets can't supply enough power.


From the documentation of the Gateway computer it has the USB being 1.0.
Since this USB adapter is 2.0 and from what you are saying could this mean
it
isn't getting enough power?


>
> One possible workaround is to buy a cheap powered USB hub and plug the
> wireless doodad into that.


Do you think this will work? My husband has one.

>
> >Tech support feels the problem is 98se desktop computer not their

product.
>
> Its also possible that its Win98se - the USB implementation in odler
> versions of windows was fairly rubbish.


I never take what most techs say to be 100% pertaining to any sort of
problems.
They always blame other sources rather to own up if their product causes
problems with computers.
Since owning a computer myself I have always relied on these newsgroups &
people like yourself for honest answers for all sorts of solutions regarding
computers.
I may have a difficult time following the terminology, certain lingo when it
comes
down how a computers function from someone who does know more than me but
if explained in terms I could I will get it. As you've put it--

Then you need to be sure you know how to get there. _THEN_ you can
drive. You don't just jump in the car and head off blindly.

And if you don't know where your going.....you ASK for directions!!! lol

Mark, thank you for your help it is much appreciative.


Diane


>
> --
> Mark McIntyre




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  #13 (permalink)  
Old 02-01-2007, 09:26 PM
Mark McIntyre
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

On Thu, 01 Feb 2007 17:19:06 GMT, in alt.internet.wireless , "Diane
LeMasson" <dlemasson@prodigy.net> wrote:

>> This indicates one of two things
>> - the USB adapter is broken; or
>> - it can't get enough power from the Win98 PC.
>>
>> There is a known issue with many older motherboards that their USB
>> sockets can't supply enough power.

>
>From the documentation of the Gateway computer it has the USB being 1.0.
>Since this USB adapter is 2.0 and from what you are saying could this mean
>it isn't getting enough power?


Its not a USB 2.0 vs 1.0 thing - some motherboards simply don't
provide their USB ports with enough power.

>> One possible workaround is to buy a cheap powered USB hub and plug the
>> wireless doodad into that.

>
>Do you think this will work? My husband has one.


I suggest trying it. I can't guarantee it, but its been known to solve
power problems with USB devices.

>> Its also possible that its Win98se - the USB implementation in odler
>> versions of windows was fairly rubbish.

>
>I never take what most techs say to be 100% pertaining to any sort of
>problems.


Indeed, even me... :-)
--
Mark McIntyre

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  #14 (permalink)  
Old 02-05-2007, 04:33 AM
John Navas
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

On Thu, 01 Feb 2007 03:15:58 GMT, "Diane LeMasson"
<dlemasson@prodigy.net> wrote in
<OXcwh.24005$yC5.2980@newssvr27.news.prodigy.net >:

>[SNIP]


FWIW, I agree with Mark.

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

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  #15 (permalink)  
Old 02-05-2007, 04:35 AM
John Navas
Guest
 
Posts: n/a
Default Re: Can't Connect to Internet Through Router

On Thu, 01 Feb 2007 22:26:08 +0000, Mark McIntyre
<markmcintyre@spamcop.net> wrote in
<74q4s2hfc03hk4ncmbv5aafhjcafsemr1f@4ax.com>:

>On Thu, 01 Feb 2007 17:19:06 GMT, in alt.internet.wireless , "Diane
>LeMasson" <dlemasson@prodigy.net> wrote:


>>> One possible workaround is to buy a cheap powered USB hub and plug the
>>> wireless doodad into that.

>>
>>Do you think this will work? My husband has one.

>
>I suggest trying it. I can't guarantee it, but its been known to solve
>power problems with USB devices.


If that doesn't work, try:
1. Different USB adapter
2. An Ethernet adapter and a wireless Ethernet (client) bridge

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

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