Clear Corporation Clear CLWR wireless Internet service provider ISPbilling customer review
Clear Corporation Clear CLWR wireless Internet service provider ISP
billing customer review
I got into a relationship with Clearwire Corporation this morning (at www.clear.com). I smelled a bear, but hey, I like bears. I will use
this thread to post what happens with my CLEAR Service Plan WiMAX
Unlimited Mobile Internet.
Re: Clear Corporation Clear CLWR wireless Internet service providerISP billing customer review
Ordered the service online early Saturday morning. Like with most
merchants, they charged my card immediately. They signed me up for
automatic payments without asking first. The charge to my bank account
was supposed to be $189, but for some strange reason they withdrew
$215. I called customer service and was told that they only withdrew
$189. That's the first time in my history of using a bankcard that the
amount taken from my account is different than the amount the merchant
says it took.
Re: Clear Corporation Clear CLWR wireless Internet service providerISP billing customer review
ultraport@mail.com wrote:
> Ordered the service online early Saturday morning. Like with most
> merchants, they charged my card immediately. They signed me up for
> automatic payments without asking first. The charge to my bank account
> was supposed to be $189, but for some strange reason they withdrew
> $215. I called customer service and was told that they only withdrew
> $189. That's the first time in my history of using a bankcard that the
> amount taken from my account is different than the amount the merchant
> says it took.
Re: Clear Corporation Clear CLWR wireless Internet service providerISP billing customer review
On Oct 2, 6:58*am, LouB <L...@invalid.invalid> wrote:
> ultrap...@mail.com wrote:
> > Ordered the service online early Saturday morning. Like with most
> > merchants, they charged my card immediately. They signed me up for
> > automatic payments without asking first. The charge to my bank account
> > was supposed to be $189, but for some strange reason they withdrew
> > $215. I called customer service and was told that they only withdrew
> > $189. That's the first time in my history of using a bankcard that the
> > amount taken from my account is different than the amount the merchant
> > says it took.
>
> Taxes and government fees?
The invoice says 179+ $10 in taxes. The overcharge was about $26. I
cannot explain why they don't even know what the actual amount taken
from my bank is. A wild guess would be the $26 is for overnight
shipping. But the shipping was suppose to be free.
>... The charge to my bank account
>was supposed to be $189, but for some strange reason they withdrew
>$215. I called customer service and was told that they only withdrew
>$189.
Re: Clear Corporation Clear CLWR wireless Internet service providerISP billing customer review
On Oct 2, 1:50*pm, Jeff Liebermann <je...@cruzio.com> wrote:
> On Sat, 1 Oct 2011 18:30:33 -0700 (PDT), ultrap...@mail.com wrote:
> >... The charge to my bank account
> >was supposed to be $189, but for some strange reason they withdrew
> >$215. I called customer service and was told that they only withdrew
> >$189.
>
> <http://www.clear.com/support/faq/billingaccount/payment-types/why-am-...>
Yes, they made those charges too. Those are separate charges for one
dollar. The overcharge I am talking about is for $26, as part of the
legitimate charge. It is not the usual inquiry/hold.
Re: Clear Corporation Clear CLWR wireless Internet service providerISP billing customer review
On Oct 2, 4:18*pm, ultrap...@mail.com wrote:
> On Oct 2, 1:50*pm, Jeff Liebermann <je...@cruzio.com> wrote:
>
> > On Sat, 1 Oct 2011 18:30:33 -0700 (PDT), ultrap...@mail.com wrote:
> > >... The charge to my bank account
> > >was supposed to be $189, but for some strange reason they withdrew
> > >$215. I called customer service and was told that they only withdrew
> > >$189.
>
> > <http://www.clear.com/support/faq/billingaccount/payment-types/why-am-....>
>
> Yes, they made those charges too. Those are separate charges for one
> dollar. The overcharge I am talking about is for $26, as part of the
> legitimate charge. It is not the usual inquiry/hold.
Re: Clear Corporation Clear CLWR wireless Internet service providerISP billing customer review
On 10/4/2011 7:03 AM, ultraport@mail.com wrote:
> Apparently they included overnight shipping when asking my bank to
> hold the money. They deducted that amount before finalizing the
> charge.
>
> The equipment is scheduled to arrive on time today, three days after
> the billing period started.
Re: Clear Corporation Clear CLWR wireless Internet service provider ISP billing customer review
Got the equipment. Amazing how easy setting up stuff is these
days, it took very little thought and no troubleshooting.
My understanding of how their system works... They are trying to
accommodate two different types of users. Daytime/business users
who need fast access to data, and off-hours users who want to
download lots of big files. Apparently, if you download tens of
gigabytes over their wireless connection, they will slap you with
slow speeds during the daytime. Partly out of curiosity, I would
like to know whether all downloads are treated the same, whether
downloading large files in off-hours counts the same as
downloading large files during the daytime.
The connection in my big city is fine. Currently, my PC speeds are
much faster than DSL here, about 6 Mbps during the daytime. The
upload speed seemed kind of weird, it seemed to vary during the
test. I guess the average was about .5 Mbps, if the test was
accurate. My connected iPhone WiFi DSL Reports speed test says the
latency is about 160 ms and the speed is somewhere between 1500
and 2000 kbps.
Something I don't understand is people complaining about 100 ms
being high latency. As a real-time strategy gamer, 100 ms is
great. The above test shows that latency was reduced from AT&T 3G
400 ms down to Clear 4G 160 ms. (That is for comparison, I'm not
saying that total latency while gaming will be the same.)
The service is portable, for $45 per month. I guess there won't be
much to post until they throttle me or increase the monthly
charge. Except maybe to tell whether and how much speeds increase
during the off-hours. Also, I may comment about online gaming
performance. I don't sell anything for anybody. If and when things
go wrong, I will tell.
Too bad they don't subscribe to WatchESPN. Apparently they have
24,139 customers. Maybe that's a fraction of what AT&T and Time
Warner cable have, so they don't want the additional expense
(however small), and maybe they don't want to encourage streaming
media that way. If you enjoy minor sports, WatchESPN is cool. With
production costs so low, maybe they will increase the coverage.
Good luck and have fun.
--
Some of that is opinion, I don't feel like arguing, too much other
stuff to do right now. Hopefully the statements of fact are correct.
Re: Clear Corporation Clear CLWR wireless Internet service provider ISP billing customer review
John Doe (for it is he) wrote:
> Something I don't understand is people complaining about 100 ms
> being high latency. As a real-time strategy gamer, 100 ms is
> great.
Relative to fiber, cable or even DSL, 100ms is high. Relative to other
wireless last mile tech, 100ms is good.
--
<http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
18:39:05 up 18 days, 23:52, 6 users, load average: 0.10, 0.62, 0.57
"People believe any quote they read on the internet
if it fits their preconceived notions." - Martin Luther King
Re: Clear Corporation Clear CLWR wireless Internet service provider ISP billing customer review
alexd <troffasky hotmail.com> wrote:
> John Doe (for it is he) wrote:
>
>> Something I don't understand is people complaining about 100 ms
>> being high latency. As a real-time strategy gamer, 100 ms is
>> great.
>
> Relative to fiber, cable or even DSL, 100ms is high.
Says who?
A ping of 100 ms might be high if you live in a small European
country with joiners a few blocks away (on the other side of
town). A ping of 100 ms is excellent to an avid online gamer, like
someone who plays across the United States and across the pond. I
have used cable and DSL, and I have been online gaming since
America Online's Multiplayer BattleTech. I have played first
person shooters, mainly Descent and Tribes. I began acting as host
for real-time strategy (RTS) in WarCraft 2, and consistently
thereafter for 15 years. In the lobby, joiners regularly ask "What
is my ping?" I explain "Ping is like distance..." so they can stop
asking that question. Like one of those people, anybody who thinks
that 100 ms is high for gaming probably doesn't even know what
ping is. Either that or you aren't an avid gamer. Pings usually
range from about 60 to 400 (and beyond). For real-time strategy, I
usually want joiners with no more than 250. One hundred is
excellent for RTS.
> Relative to other wireless last mile tech, 100ms is good.
>
> --
> <http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm ale.cx)
> 18:39:05 up 18 days, 23:52, 6 users, load average: 0.10, 0.62, 0.57
> "People believe any quote they read on the internet
> if it fits their preconceived notions." - Martin Luther King
Re: Clear Corporation Clear CLWR wireless Internet service provider ISP billing customer review
John Doe (for it is he) wrote:
> alexd <troffasky hotmail.com> wrote:
>> Relative to fiber, cable or even DSL, 100ms is high.
>
> Says who?
Er, me?
> A ping of 100 ms might be high if you live in a small European
> country with joiners a few blocks away (on the other side of
> town).
Sorry, I'd forgotten that I was posting on American Usenet, where my small
European country experience is irrelevant.
>> Relative to other wireless last mile tech, 100ms is good.
> You are spreading nonsense.
Really? I've never seen a ping below 200ms on 3G [Vodafone and T-Mobile] to
anywhere.
--
<http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
20:53:19 up 20 days, 2:06, 6 users, load average: 0.15, 0.11, 0.14
"People believe any quote they read on the internet
if it fits their preconceived notions." - Martin Luther King
Re: Clear Corporation Clear CLWR wireless Internet service provider ISP billing customer review
Looks like they are about to go into bankruptcy, another week or
two at the current rate. Sprint appears to be doing poorly too.
The Clearwire technical support forum sucks IMO. They might think
of it as encouraging free speech, but they allow way too much
noise. Some of their users are constantly whining about the same
thing over and over again. Their so-called technical support forum
looks like a huge waste dump. The moderators seem to encourage
negativity, constant repetitive negativity. I think they should
separate their technical support forum from what appears to be a
"get in touch with your feelings" forum, so those of us who are
interested in the facts don't have to wade through massive piles
of garbage.
I have always thought little of World Wide Web forum moderators.
UseNet is king, but I can see a great use for moderation over
there.
Re: Clear Corporation Clear CLWR wireless Internet service provider ISP billing customer review
alexd <troffasky hotmail.com> wrote:
> John Doe (for it is he) wrote:
>
>> Something I don't understand is people complaining about 100 ms
>> being high latency. As a real-time strategy gamer, 100 ms is
>> great.
>
> Relative to fiber, cable or even DSL, 100ms is high. Relative to
> other wireless last mile tech, 100ms is good.
Disregard my other reply. My excuse is that the ping times on the
speed test are different than what I'm used to seeing in a game.
I just added DSL, using the same test, DSL is much quicker.
Clear Corporation Clear CLWR wireless Internet service provider ISPbilling customer review 
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