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  #1 (permalink)  
Old 12-10-2006, 09:22 PM
rangertark@hotmail.com
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Default Connected to wireless router, but can't connect to internet or email

Setup:

Sony Vaio PCG-K35 laptop
Netgear wireless router WGR614 v6
Internet access: Comcast cable

After attempting to download a firmware update for my wireless router
(which I apparently didn't even need), I can no longer connect to the
internet via a wireless connection to my wireless router. I ran a
system restore and reconfigured the router, but that didn't help.

I CAN connect to the wireless router via a cable, and other computers
can connect to the wireless router (wirelessly) and access the
internet, email, etc. without problem.

I've spent 12 hours (literally) on the phone with Comcast, Netgear, and
Sony without any luck.

I'd really appreciate any help. Thanks!


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  #2 (permalink)  
Old 12-10-2006, 10:50 PM
Jeff Liebermann
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Posts: n/a
Default Re: Connected to wireless router, but can't connect to internet or email

rangertark@hotmail.com hath wroth:

>Sony Vaio PCG-K35 laptop
>Netgear wireless router WGR614 v6
>Internet access: Comcast cable
>
>After attempting to download a firmware update for my wireless router
>(which I apparently didn't even need), I can no longer connect to the
>internet via a wireless connection to my wireless router. I ran a
>system restore and reconfigured the router, but that didn't help.
>
>I CAN connect to the wireless router via a cable, and other computers
>can connect to the wireless router (wirelessly) and access the
>internet, email, etc. without problem.


As I read this, only this one laptop cannot browse the internet and
probably cannot see the configuration page on the WGR614v6. Is this
correct?

Have you tried to connect to the WGR614v6 with a CAT5 ethernet cable?
It's difficult to tell from your subject line. That should work. If
it doesn't, then something is really screwed up on your Sony laptop.
My guess is some software firewall such as Norton Internet Security.

If a direct cable does work, but wireless still refuses to connect,
then it's something in the wireless configuration. I'll assume the
wireless can "see" your SSID using "view available networks" or you
would have mentioned it.

Are you using WEP encryption? If so, use the Hex key and not the
ASCII key. The conversion from ASCII to Hex is NOT standardized and
subject to creative interpretation by various manufactories.

If it's NOT the WEP key, try turning off encryption temporarily and
see if that helps. If that works, then try again with the WEP key,
this time without typo errors. Incidentally, WEP is not terribly
secure and I suggest to you switch to WPA-PSK.

Hopefully, you did *NOT* save your settings as a file from the
previous firmware version and restore this file to the current version
of the firmware. This is generally a lousy idea as such backups and
restores and NOT guaranteed to work across different firmware
versions. If this is what you did, punch the reset button on the
router, and setup the router from scratch (again).

>I've spent 12 hours (literally) on the phone with Comcast, Netgear, and
>Sony without any luck.


I can see why. I had to read your description of the problem several
times to decode exactly what works and what doesn't. Your subject
line is also somewhat ambiguous in that the word "connect" does not
describe how you connect (wired or wireless). I have no clue what
operating system you're using, or what wireless device is inside the
Sony laptop. I can't tell if you're using the Sony supplied wireless
driver, the driver supplied by the wireless device manufactory, or
just Windoze Wireless Zero Config. However, your problem description
is better than most, so I probably shouldn't complain.

--
Jeff Liebermann jeffl@comix.santa-cruz.ca.us
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558

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  #3 (permalink)  
Old 12-10-2006, 11:35 PM
rangertark@hotmail.com
Guest
 
Posts: n/a
Default Re: Connected to wireless router, but can't connect to internet or email

Thanks for your reply Jeff. I'll try to answer some of your
questions...

Yes, the connection problem is only with this one computer, the Sony
Vaio.

I CAN connect to the wireless router with an ethernet cable, and
connection to the internet works this way. The problem is only with
connecting WIRELESSLY to the wireless router.

I'm using WinXP (sp2) and whatever the internal wireless card is that
comes with the Vaio. I wish I could give you more info on which
wireless driver I'm using. I just used what came with the laptop.

I am using WEP encryption, and will try your suggestion.

One other piece of information... for my Wireless Network Connection, I
have to manually put in an IP address for the ethernet cable connection
to work. If I say "Obtain an IP address automatically," I just get
"Limited or No Connectivity" with the ethernet cable. (Again, I can't
get any kind of connection without the cable.)









Jeff Liebermann wrote:
> rangertark@hotmail.com hath wroth:
>
> >Sony Vaio PCG-K35 laptop
> >Netgear wireless router WGR614 v6
> >Internet access: Comcast cable
> >
> >After attempting to download a firmware update for my wireless router
> >(which I apparently didn't even need), I can no longer connect to the
> >internet via a wireless connection to my wireless router. I ran a
> >system restore and reconfigured the router, but that didn't help.
> >
> >I CAN connect to the wireless router via a cable, and other computers
> >can connect to the wireless router (wirelessly) and access the
> >internet, email, etc. without problem.

>
> As I read this, only this one laptop cannot browse the internet and
> probably cannot see the configuration page on the WGR614v6. Is this
> correct?
>
> Have you tried to connect to the WGR614v6 with a CAT5 ethernet cable?
> It's difficult to tell from your subject line. That should work. If
> it doesn't, then something is really screwed up on your Sony laptop.
> My guess is some software firewall such as Norton Internet Security.
>
> If a direct cable does work, but wireless still refuses to connect,
> then it's something in the wireless configuration. I'll assume the
> wireless can "see" your SSID using "view available networks" or you
> would have mentioned it.
>
> Are you using WEP encryption? If so, use the Hex key and not the
> ASCII key. The conversion from ASCII to Hex is NOT standardized and
> subject to creative interpretation by various manufactories.
>
> If it's NOT the WEP key, try turning off encryption temporarily and
> see if that helps. If that works, then try again with the WEP key,
> this time without typo errors. Incidentally, WEP is not terribly
> secure and I suggest to you switch to WPA-PSK.
>
> Hopefully, you did *NOT* save your settings as a file from the
> previous firmware version and restore this file to the current version
> of the firmware. This is generally a lousy idea as such backups and
> restores and NOT guaranteed to work across different firmware
> versions. If this is what you did, punch the reset button on the
> router, and setup the router from scratch (again).
>
> >I've spent 12 hours (literally) on the phone with Comcast, Netgear, and
> >Sony without any luck.

>
> I can see why. I had to read your description of the problem several
> times to decode exactly what works and what doesn't. Your subject
> line is also somewhat ambiguous in that the word "connect" does not
> describe how you connect (wired or wireless). I have no clue what
> operating system you're using, or what wireless device is inside the
> Sony laptop. I can't tell if you're using the Sony supplied wireless
> driver, the driver supplied by the wireless device manufactory, or
> just Windoze Wireless Zero Config. However, your problem description
> is better than most, so I probably shouldn't complain.
>
> --
> Jeff Liebermann jeffl@comix.santa-cruz.ca.us
> 150 Felker St #D http://www.LearnByDestroying.com
> Santa Cruz CA 95060 http://802.11junk.com
> Skype: JeffLiebermann AE6KS 831-336-2558



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  #4 (permalink)  
Old 12-10-2006, 11:53 PM
rangertark@hotmail.com
Guest
 
Posts: n/a
Default Re: Connected to wireless router, but can't connect to internet or email

OK!! I turned off WEP and it worked, and then I entered the key again
and everthing seems to be working now. (I can't believe it was
something that simple.) I'm using WEP for now but plan on switching to
WPA-PSK per your advice.

Thank you SO much! Someone should give you a raise!


rangert...@hotmail.com wrote:
> Thanks for your reply Jeff. I'll try to answer some of your
> questions...
>
> Yes, the connection problem is only with this one computer, the Sony
> Vaio.
>
> I CAN connect to the wireless router with an ethernet cable, and
> connection to the internet works this way. The problem is only with
> connecting WIRELESSLY to the wireless router.
>
> I'm using WinXP (sp2) and whatever the internal wireless card is that
> comes with the Vaio. I wish I could give you more info on which
> wireless driver I'm using. I just used what came with the laptop.
>
> I am using WEP encryption, and will try your suggestion.
>
> One other piece of information... for my Wireless Network Connection, I
> have to manually put in an IP address for the ethernet cable connection
> to work. If I say "Obtain an IP address automatically," I just get
> "Limited or No Connectivity" with the ethernet cable. (Again, I can't
> get any kind of connection without the cable.)
>
>
>
>
>
>
>
>
>
> Jeff Liebermann wrote:
> > rangertark@hotmail.com hath wroth:
> >
> > >Sony Vaio PCG-K35 laptop
> > >Netgear wireless router WGR614 v6
> > >Internet access: Comcast cable
> > >
> > >After attempting to download a firmware update for my wireless router
> > >(which I apparently didn't even need), I can no longer connect to the
> > >internet via a wireless connection to my wireless router. I ran a
> > >system restore and reconfigured the router, but that didn't help.
> > >
> > >I CAN connect to the wireless router via a cable, and other computers
> > >can connect to the wireless router (wirelessly) and access the
> > >internet, email, etc. without problem.

> >
> > As I read this, only this one laptop cannot browse the internet and
> > probably cannot see the configuration page on the WGR614v6. Is this
> > correct?
> >
> > Have you tried to connect to the WGR614v6 with a CAT5 ethernet cable?
> > It's difficult to tell from your subject line. That should work. If
> > it doesn't, then something is really screwed up on your Sony laptop.
> > My guess is some software firewall such as Norton Internet Security.
> >
> > If a direct cable does work, but wireless still refuses to connect,
> > then it's something in the wireless configuration. I'll assume the
> > wireless can "see" your SSID using "view available networks" or you
> > would have mentioned it.
> >
> > Are you using WEP encryption? If so, use the Hex key and not the
> > ASCII key. The conversion from ASCII to Hex is NOT standardized and
> > subject to creative interpretation by various manufactories.
> >
> > If it's NOT the WEP key, try turning off encryption temporarily and
> > see if that helps. If that works, then try again with the WEP key,
> > this time without typo errors. Incidentally, WEP is not terribly
> > secure and I suggest to you switch to WPA-PSK.
> >
> > Hopefully, you did *NOT* save your settings as a file from the
> > previous firmware version and restore this file to the current version
> > of the firmware. This is generally a lousy idea as such backups and
> > restores and NOT guaranteed to work across different firmware
> > versions. If this is what you did, punch the reset button on the
> > router, and setup the router from scratch (again).
> >
> > >I've spent 12 hours (literally) on the phone with Comcast, Netgear, and
> > >Sony without any luck.

> >
> > I can see why. I had to read your description of the problem several
> > times to decode exactly what works and what doesn't. Your subject
> > line is also somewhat ambiguous in that the word "connect" does not
> > describe how you connect (wired or wireless). I have no clue what
> > operating system you're using, or what wireless device is inside the
> > Sony laptop. I can't tell if you're using the Sony supplied wireless
> > driver, the driver supplied by the wireless device manufactory, or
> > just Windoze Wireless Zero Config. However, your problem description
> > is better than most, so I probably shouldn't complain.
> >
> > --
> > Jeff Liebermann jeffl@comix.santa-cruz.ca.us
> > 150 Felker St #D http://www.LearnByDestroying.com
> > Santa Cruz CA 95060 http://802.11junk.com
> > Skype: JeffLiebermann AE6KS 831-336-2558



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  #5 (permalink)  
Old 12-11-2006, 12:16 AM
Jeff Liebermann
Guest
 
Posts: n/a
Default Re: Connected to wireless router, but can't connect to internet or email

rangertark@hotmail.com hath wroth:

>OK!! I turned off WEP and it worked, and then I entered the key again
>and everthing seems to be working now. (I can't believe it was
>something that simple.) I'm using WEP for now but plan on switching to
>WPA-PSK per your advice.


Cool. WEP problems are all too common. First there's the ASCII to
Hex problem. Then, if the user tries to type in the Hex key, it's
rather difficult to inscribe 26 characters of gibberish, without
seeing what one is typing. If one manages to do it correctly,
Microsoft stupidly insists that you do it twice (for no good reason).
WEP is rough. If possible, I strongly suggest you switch to WPA-PSK
instead of WEP.

Don't kick yourself for the simple fix. It's NOT commonly known. It's
not on any of the support knowledgebase sites. If you ask support
from any of the organizations you called about ASCII versus Hex for
WEP, they will not find anything because it's only a problem with
mixed vendor systems and support doesn't answer questions about mixed
vendor systems. Microsloth doesn't make it easy because of the lack
of connection progress diagnostics. Searching Google by keyword is
almost impossible because the failure mode description tends to be
vague and too broad. It's in the FAQ, but good luck finding it with a
search key that doesn't also include the answer:
<http://wireless.wikia.com/wiki/Fast_Fixes_to_Wi-Fi_Problems#Works_with_no_security.2C_but_won.27t_ work_with_WEP>

>Thank you SO much! Someone should give you a raise!


Thanks. I get a karma recharge from being helpful, which balances the
decadent lifestyle and debauchery to which I have become accustomed.


--
Jeff Liebermann jeffl@comix.santa-cruz.ca.us
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558

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