laptop won't connect

We have four computers connecting via our Netgear router. Two are connected
via cable and two laptops via wireless.

Now one of the will connect to the home network (in that I can access the
shared files on the other pcs etc) but won’t connect to the internet. I’ve
checked and triple checked the settings and they seem fine. I gave up and
set up a new wireless network and the other laptop connected without any
problems at all but again this one just won’t.

I changed the IP to a static IP address with no success, I’ve turned off the
firewall.

Any ideas?

ME&YOU wrote:
> We have four computers connecting via our Netgear router. Two are
> connected via cable and two laptops via wireless.
>
> Now one of the will connect to the home network (in that I can access
> the shared files on the other pcs etc) but won't connect to the
> internet. I've checked and triple checked the settings and they seem
> fine. I gave up and set up a new wireless network and the other
> laptop connected without any problems at all but again this one just
> won't.
> I changed the IP to a static IP address with no success, I've turned
> off the firewall.
>
> Any ideas?

for the problem laptop....

what operating system ?
what are these settings on the problem laptop ?
IP address
gateway address
DNS servers

what are the same settings on the other computer that works ?

Can you ping the internet?

Start>run>cmd>ping www.xxxxxxx.com

test

"ME&YOU" <spamnot@nothanks.com> wrote in message
news:JeSdnaYfrr76ZILVnZ2dnUVZ8vmdnZ2d@plusnet...
> We have four computers connecting via our Netgear router. Two are
> connected via cable and two laptops via wireless.
>
> Now one of the will connect to the home network (in that I can access the
> shared files on the other pcs etc) but won't connect to the internet. I've
> checked and triple checked the settings and they seem fine. I gave up and
> set up a new wireless network and the other laptop connected without any
> problems at all but again this one just won't.
>
> I changed the IP to a static IP address with no success, I've turned off
> the firewall.
>
> Any ideas?

Give better details when asking questions, for a start?

Try this, type "ipconfig /all" on a machine that works, and then on one that
doesn't. Besides the IP address, all other information should be the same.
If they're not, well, that's certainly going to be part of the problem.

Post the ipconfig info. That and make/model of the equipment being used.

"ps56k" <pschuman_no_spam_me@interserv.com> wrote in message
news:4h_Tj.2496$17.114@newssvr22.news.prodigy.net. ..
> ME&YOU wrote:
>> We have four computers connecting via our Netgear router. Two are
>> connected via cable and two laptops via wireless.
>>
>> Now one of the will connect to the home network (in that I can access
>> the shared files on the other pcs etc) but won't connect to the
>> internet. I've checked and triple checked the settings and they seem
>> fine. I gave up and set up a new wireless network and the other
>> laptop connected without any problems at all but again this one just
>> won't.
>> I changed the IP to a static IP address with no success, I've turned
>> off the firewall.
>>
>> Any ideas?
>
> for the problem laptop....
>
> what operating system ?
> what are these settings on the problem laptop ?
> IP address
> gateway address
> DNS servers
>
> what are the same settings on the other computer that works ?
>
>

The OS on machine that connects is Vista Business, on one that doesn't it's
XP. The router is Netgear RangeMax

On machine that connects, settings are:

IP 192.168.0.4

IPv4 Subnet: 255.255.255.0

Default gateway 192.168.0.1

DNS settings obtained automatically



On machine that doesn't connect, settings are:

IP 192.168.0.25

Subnet 255.255.255.0

Default gateway 192.168.0.1



DNS: 4.2.2.2

Alternate 4.2.2.1

>> We have four computers connecting via our Netgear router. Two are
>> connected via cable and two laptops via wireless.
>>
>> Now one of the will connect to the home network (in that I can access the
>> shared files on the other pcs etc) but won't connect to the internet.
>> I've checked and triple checked the settings and they seem fine. I gave
>> up and set up a new wireless network and the other laptop connected
>> without any problems at all but again this one just won't.
>>
>> I changed the IP to a static IP address with no success, I've turned off
>> the firewall.
>>
>> Any ideas?
>
> Give better details when asking questions, for a start?
>
> Try this, type "ipconfig /all" on a machine that works, and then on one
> that doesn't. Besides the IP address, all other information should be the
> same. If they're not, well, that's certainly going to be part of the
> problem.
>
> Post the ipconfig info. That and make/model of the equipment being used.

The IPConfig on the pc that's NOT connecting is:
Microsoft Windows XP [Version 5.1.26001 (C) Copyright 1985-2001 Microsoft
Corp.
:\Documents and Settings\Denise>ipconfig/all indows IP Configuration
Host Name . laptop
Primary Dns Suffix
Node Type . Unknown
IP Routing Enabled . No
WINS Proxy Enabled . No
thernet adapter Local Area Connection:
Media State . Media disconnected
Description . Broadcom 440x 10/100 Integrated Cont
oller
Physical Address . 00-14-22-99-F4-E8
thernet adapter Wireless Network Connection:
Connection-specific Description DNS Suffix . :
.. Dell Wireless 1370 WLAN Mini-PCI Car
Physical Address
Dhcp Enabled
IP Address
Subnet Mask
Default Gateway DNS Servers . 00-14-A4-79-07-66
No
.. 192.168.0.15
.. 255.255.255.0
. 192.168.0.1
.. 4.2.2.2 4.2.2.1







:\Documents and Settings\Denise>_

On the one that WILL connect it's
Administrator. C:\Windows\system32\Cmd.exe
Host Name ............................ : Ray-PC
Primary Dns Suffix ...............
Node Type ................................. : Hybrid
IP Routing Enabled................... : No
WINS Proxy Enabled................... : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix .
Description ......................... :Intel(R) PRO/Wireless 3945ABG Network
Con
section
Physical Address.................... :00-1F-3C-13-3C-8C
DHCP Enabled. . . ...... :Yes
Autoconfiguration Enabled ......... :Yes
Link-local IPv6 Address ........... :feBO::186b:7011:a7a8:a635z10(Preferred)
IPv4 Address......................... :192.168.0.4(Preferred)
Subnet Mask ......................... :255.255.255.0
Lease Obtained...................... :07 May 200816:01:05
Lease Expires ...................... :10 May 200816:01:05
Default Gateway .................... :192.168.0.1
DHCP Server ......................... :192.168.0.1
DHCPv6 I A I D .................... :167780156
DNS Servers ......................... :192.168.0.1
NetBIOS over Tcpip.................. :Enabled

Ethernet adapter Local Area Connection:

Media State ......................... : Media disconnected
Connection-specific DNS Suffix . : mfg.ie.dell.com
Description ......................... : Broadcom 440x 10/100 Integrated
Controller

Physical Address..................... : 00-1D-09-C9-4E-38
DHCP Enabled. . . ...... : Yes
Autoconfiguration Enabled ......... : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix .
Description ......................... : Teredo Tunneling Pseudo-Interface
Physical Address..................... : 02-00-54-55-4E-01
DHCP Enabled. . . ...... : No
Autoconfiguration Enabled ......... : Yes
IPv6 Address......................... :
2001:0:d5c7:a2ca:3077:1e65:3f57:fffb(Pref erred)
Link-local IPv6 Address ............ :
fe80::3077:1e65:3f57:fffbz8(Preferred)
Default Gateway ...................
NetBIOS over Tcpip................... : Disabled

Tunnel adapter Local Area Connection* 7:

Media State ......................... : Media disconnected
Connection-specific DNS Suffix .
Description ......................... : isatap.mfg.ie.dell.com
Physical Address..................... : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . ...... : No
Autoconfiguration Enabled ......... : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix .
Description ......................... : .(9BAEIBC2-1D7F-42F8-9C4A-2FOBSDAF7
BOB)
Physical Address..................... : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . ...... : No
Autoconfiguration Enabled ......... : Yes
Link-local IPv6 Address ............ : 192.168.0.4z12(Preferred)
Default Gateway ...................
DNS Servers ......................... : 192.168.0.1
NetBIOS over Tcpip................... : Disabled

> On machine that connects, settings are:

> IP 192.168.0.4
> IPv4 Subnet: 255.255.255.0
> Default gateway 192.168.0.1
> DNS settings obtained automatically
>
>
>
> On machine that doesn't connect, settings are:

> IP 192.168.0.25
> Subnet 255.255.255.0
> Default gateway 192.168.0.1
> DNS: 4.2.2.2
> Alternate 4.2.2.1

as you've probably already noticed - your DNS is screwed up -
checkmark the "obtain automatically" like on the one that works....
It looks like the router is acting as a DNS proxy,
so the DNS address will/should point to the router -> 192.168.0.1

"ps56k" <pschuman_no_spam_me@interserv.com> wrote in message
news:RFkUj.14627$V14.3454@nlpi070.nbdc.sbc.com...
>
>> On machine that connects, settings are:
>
>> IP 192.168.0.4
>> IPv4 Subnet: 255.255.255.0
>> Default gateway 192.168.0.1
>> DNS settings obtained automatically
>>
>>
>>
>> On machine that doesn't connect, settings are:
>
>> IP 192.168.0.25
>> Subnet 255.255.255.0
>> Default gateway 192.168.0.1
>> DNS: 4.2.2.2
>> Alternate 4.2.2.1
>
> as you've probably already noticed - your DNS is screwed up -
> checkmark the "obtain automatically" like on the one that works....
> It looks like the router is acting as a DNS proxy,
> so the DNS address will/should point to the router -> 192.168.0.1
>
So should I change the DNS settings on the one that doesn't work from
4.2.2.2 to 192.168.0.1

ME&YOU wrote:
> "ps56k" <pschuman_no_spam_me@interserv.com> wrote in message
> news:RFkUj.14627$V14.3454@nlpi070.nbdc.sbc.com...
>>
>>> On machine that connects, settings are:
>>
>>> IP 192.168.0.4
>>> IPv4 Subnet: 255.255.255.0
>>> Default gateway 192.168.0.1
>>> DNS settings obtained automatically
>>>
>>>
>>>
>>> On machine that doesn't connect, settings are:
>>
>>> IP 192.168.0.25
>>> Subnet 255.255.255.0
>>> Default gateway 192.168.0.1
>>> DNS: 4.2.2.2
>>> Alternate 4.2.2.1
>>
>> as you've probably already noticed - your DNS is screwed up -
>> checkmark the "obtain automatically" like on the one that works....
>> It looks like the router is acting as a DNS proxy,
>> so the DNS address will/should point to the router -> 192.168.0.1
>>
> So should I change the DNS settings on the one that doesn't work from
> 4.2.2.2 to 192.168.0.1

I would try that - if the other is working.... or checkmark the "obtain
automatically"

The 4.2.2.2. is a valid address - but not sure if it's to be used as your
DNS server -

--
Target Name: vnsc-bak.sys.gtei.net
IP: 4.2.2.2
Date/Time: 5/7/2008 12:36:36 PM to 5/7/2008 12:37:16 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 42 0 0.0 10 23 11 adsl-70-232-163-254.dsl.emhril.sbcglobal.net
[70.232.163.254]
2 42 2 4.8 10 26 11 dist2-vlan50.emhril.ameritech.net
[68.22.72.67]
3 41 0 0.0 10 24 11 bb2-g9-0.emhril.sbcglobal.net [151.164.94.164]
4 41 0 0.0 11 23 11 ex2-p9-0.eqchil.sbcglobal.net [151.164.42.141]
5 41 1 2.4 11 207 26 Te-3-2.Chicago1.Level3.net [4.68.110.197]
6 40 0 0.0 11 23 12 ge-11-2.core1.Chicago1.Level3.net
[4.68.101.164]
7 41 1 2.4 11 17 12 vnsc-bak.sys.gtei.net [4.2.2.2]

>> Post the ipconfig info. That and make/model of the equipment being used.
>
> The IPConfig on the pc that's NOT connecting is:

Now compare that to the settings on the one that IS connecting. From the
other messages it would appear there's a DNS problem. When in doubt,
configure non-working systems in manner that matches working ones. From
other messages it would appear the first difference is the DNS info. An
"ipconfig /all" on the working PC should show you what it's using for this.
It's set for automatic DNS based on DHCP (which is fine). Setting your
wireless PC to this same setting would be a good first step.

Then run the ping command on the wireless PC. See if it can ping the wired
PC's IP address. See if it can ping the gateway. Then ping a website (like
www.google.com) from the wired PC and make a note of the IP address. Ping
that address from the wireless PC.

Then try using tracert.exe on the wireless PC. Use the IP address of the
pinged www server. See if it makes enough hops to get out.

-Bill Kearney


> Microsoft Windows XP [Version 5.1.26001 (C) Copyright 1985-2001 Microsoft
> Corp.
> :\Documents and Settings\Denise>ipconfig/all indows IP Configuration
> Host Name . laptop
> Primary Dns Suffix
> Node Type . Unknown
> IP Routing Enabled . No
> WINS Proxy Enabled . No
> thernet adapter Local Area Connection:
> Media State . Media disconnected
> Description . Broadcom 440x 10/100 Integrated Cont
> oller
> Physical Address . 00-14-22-99-F4-E8
> thernet adapter Wireless Network Connection:
> Connection-specific Description DNS Suffix . :
> . Dell Wireless 1370 WLAN Mini-PCI Car
> Physical Address
> Dhcp Enabled
> IP Address
> Subnet Mask
> Default Gateway DNS Servers . 00-14-A4-79-07-66
> No
> . 192.168.0.15
> . 255.255.255.0
> . 192.168.0.1
> . 4.2.2.2 4.2.2.1
>
>
>
>
>
>
>
> :\Documents and Settings\Denise>_
>
> On the one that WILL connect it's
> Administrator. C:\Windows\system32\Cmd.exe
> Host Name ............................ : Ray-PC
> Primary Dns Suffix ...............
> Node Type ................................. : Hybrid
> IP Routing Enabled................... : No
> WINS Proxy Enabled................... : No
> Wireless LAN adapter Wireless Network Connection:
> Connection-specific DNS Suffix .
> Description ......................... :Intel(R) PRO/Wireless 3945ABG
> Network Con
> section
> Physical Address.................... :00-1F-3C-13-3C-8C
> DHCP Enabled. . . ...... :Yes
> Autoconfiguration Enabled ......... :Yes
> Link-local IPv6 Address ...........
> :feBO::186b:7011:a7a8:a635z10(Preferred)
> IPv4 Address......................... :192.168.0.4(Preferred)
> Subnet Mask ......................... :255.255.255.0
> Lease Obtained...................... :07 May 200816:01:05
> Lease Expires ...................... :10 May 200816:01:05
> Default Gateway .................... :192.168.0.1
> DHCP Server ......................... :192.168.0.1
> DHCPv6 I A I D .................... :167780156
> DNS Servers ......................... :192.168.0.1
> NetBIOS over Tcpip.................. :Enabled
>
> Ethernet adapter Local Area Connection:
>
> Media State ......................... : Media disconnected
> Connection-specific DNS Suffix . : mfg.ie.dell.com
> Description ......................... : Broadcom 440x 10/100 Integrated
> Controller
>
> Physical Address..................... : 00-1D-09-C9-4E-38
> DHCP Enabled. . . ...... : Yes
> Autoconfiguration Enabled ......... : Yes

Then run the ping command on the wireless PC. See if it can ping the wired
PC's IP address. See if it can ping the gateway. Then ping a website (like
www.google.com) from the wired PC and make a note of the IP address. Ping
that address from the wireless PC.

Sorry but how do I do that?

"ME&YOU" <spamnot@nothanks.com> wrote in message
news:m46dnZTfHdOOk7_VnZ2dnUVZ8u2dnZ2d@plusnet...
> Then run the ping command on the wireless PC. See if it can ping the
> wired
> PC's IP address. See if it can ping the gateway. Then ping a website
> (like
> www.google.com) from the wired PC and make a note of the IP address. Ping
> that address from the wireless PC.
>
> Sorry but how do I do that?

STFW?

ping 1.2.3.4 (where 1.2.3.4 is the desired IP address or domain name of a
server)

ME&YOU wrote:
> Then run the ping command on the wireless PC. See if it can ping the wired
> PC's IP address. See if it can ping the gateway. Then ping a website (like
> www.google.com) from the wired PC and make a note of the IP address. Ping
> that address from the wireless PC.
>
> Sorry but how do I do that?

Open a command prompt and type

ping www.google.com

or whatever site you need.

Thank you all. By changing the DNS to 192.168.0.1 it's now connecting.