"ralphbowman" <firstname.lastname@example.org> hath wroth:
Cool. Flame bait. I'll bite...
>..so what is needed is software and pictures and
>voice that explain what the average consumer will understand and
>encounter in this hookup nightmare.
Pictures? I thought we dumped hieroglyphics in favor of ASCII text
about 2000 years ago. Just how basic do you need the instructions?
Linksys EasyLink Advisor. Walks you through setup and install:
<http://linksys.com/servlet/Satellite?c=L_Content_C1&childpagename=US%2FLayout &cid=1155929453836&pagename=Linksys%2FCommon%2FVis itorWrapper>
Linksys Network Basics:
<http://www.linksys.com/servlet/Satellite?c=L_Content_C1&childpagename=US%2FLayout &cid=1114037291160&pagename=Linksys%2FCommon%2FVis itorWrapper>
Linksys Network Security:
<http://www.linksys.com/servlet/Satellite?c=L_Content_C1&childpagename=US%2FLayout &cid=1114037291212&pagename=Linksys%2FCommon%2FVis itorWrapper>
Glossary and buzzwords:
<http://www.linksys.com/servlet/Satellite?c=L_Content_C1&childpagename=US%2FLayout &cid=1114037291108&pagename=Linksys%2FCommon%2FVis itorWrapper>
Read, learn, try, and understand.
>My second complaint are the non Americans they have hired to trouble
No problem. If you expect hand-holding level support from a $50
product, just wait until you see the price with domestic support.
Support is outsourced not because companies are greedy, but because
consumers are unwilling to pay for quality support. You get what you
That also applies to customer (like me) that don't require personal
support. I do not like to pay for *YOUR* support problems. If you
have a problem, you can pay for it, not me. Linksys does not offer
direct support, but I'm sure you won't have any problems finding
dealers and consultants that will happily support your Linksys
products, for a price.
>...lead you through a maze of windows and commands that
>would baffle a computer literate 12 year old.
The neighbors 12 year old knows more about hacking games than I'll
ever pretend to know. His 15 or 16 year old brother has successfully
hacked my wireless network and is building and repairing PC's on the
side for his friends. At this time, he knows more about high end game
hardware than me, and I do it as part of the business.
>..let alone an old person
>like myself who is struggling to learn computers in and out and has
>sold computers and has been using them since 1988.
I'm 58. I've been using computahs of various sorts since the IBM
1620. I have no problems with them. If you're really been selling
and using them for the last 18 years, you apparently have a learning
impediment. The things one learns quickly in computers is RTFM, how
to follow instructions, and how to get help when things go awry. If
you spent 18 years avoiding these basics, I would consider you a lost
cause and unworthy of operating complex machinery. I suggest you hire
a 12 year old, and pay them to setup your Linksys products. I'm sure
they could handle it.
>..so I really feel
>sorry for the computer newbe who will be totally trashed and on his
>phone for hours.
I have some experience with phone support. With a few notable
exceptions, I believe the current quality of outsourced support to be
considerably better for beginning users and common problems than was
ever the case with in house domestic support. All the outsourced
support is designed to accommodate beginners and deal with
installation and setup problems. They fail miserably with complex
problems and sophisticated users, but for permanent beginners, such as
yourself, they are perfect. Having had to deal with such permanent
beginners, I'm not surprised that support would appear rather
frustrated with your apparent lack of learning ability and unrealistic
>I have sought help from WIFI trouble shooters in many RV parks, the RV
>park owners, strangers, and finally the Linksys Bombay scabs.
To the best of my limited experience, qualified technicians and
wireless experts are not found in RV parks.
>salesperson in any big box store understoods how Linksys products work
>nor can they intelligently offer advice on what product to purchase.
Correct. If they did understand how wireless worked, they would not
be working for minimum wage and minimum commission at a big box store.
>What really grinds me is that the money I have given to the company for
>my product does not go to support American workers but Indians in
>India. Linksys greed is unbounded.
It really grinds me to see someone expect me to pay for their support
experience and then demand that it only be domestic. If you want
quality support, be prepared to pay for it.
Incidentally, every buy a new car? Did you call the manufacturer to
complain about something or ask them for driving instructions?
Probably not. You went to a dealer, driving instructor, or mechanic.
Linksys is not in business to supply you with an education along with
their products. They do it anyway because customer demand "support".
If that fails, as it apparently has in your case, I suggest you seek
qualified dealers, instructors, and technicians.
>But guess what... Linksys got me...I am still using their product and
>swearing at it every day while I continue to repair the connections
>every **bleep** morning.
Wanna be a bit more specific? Or is it more important to complain
about Linksys than to fix your problem.
>..If there was a better game in town...I'd use
>it...if I didn't have so much invested in their little nightmare
At the low end of the product scale (Dlink, Linksys, and Netgear), the
manufacturers are roughly equal on their support services. If you
want better products and support, try Cisco, 3com, or Sonicwall.
However, don't expect the support to be free, or the products to be
>So have others been there...done that? What would be a better game in
Yes. When I don't understand something, I read about it. When I'm
stuck, I ask someone that knows (usually not found in an RV park).
When I need help, I have a long list of friends and accomplices that
can help. When I can't do it myself or am in a rush, I pay real
dollars to those that do it for me. If you haven't figured that out
in 18 years of computer experience, then something is seriously wrong
with your approach to problem solving.
Jeff Liebermann email@example.com
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558