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Old 03-31-2007, 08:34 PM
PaulFXH
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Default Problems with Wireless Router install

Hi everybody
I working right now in Brazil and have a 550 kbps broadband
connection. The internet reaches the computer through a modem at
present.
However, having recently acquired a second computer we have tried to
install a wireless router (D-Link 802.11g/2.4GHz) between the modem
and the computer.
Although I have followed the instructions to the letter, when I get to
do the final test, I get an error message saying the router is not
detected. After telling me to check the connection between the router
and the computer (which is not the problem), the install goes no
further than this.
Note that in my desperation, I have actually physically changed the
modem and the router and the various network cables for new versions
without at all improving the situation.
I have spoken to the ISP down here but they showed little interest in
helping me.
Can anybody out there offer a glimmer of hope?
Thanks
Paul


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  #2 (permalink)  
Old 04-01-2007, 06:03 AM
Jeff Liebermann
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Default Re: Problems with Wireless Router install

"PaulFXH" <paulfxhackett@gmail.com> hath wroth:

>I working right now in Brazil and have a 550 kbps broadband
>connection. The internet reaches the computer through a modem at
>present.


Before you reply, could you clarify if you are in Brazil, or somewhere
else? I'm assuming somewhere else.

I'll also assume a DSL or satellite modem. Maker and model number of
your hardware is always helpful.

You say the modem reaches the internet. Prove it. Plug a computah
directly into the modem, bypassing the router, and see if you have a
connection. (Assumption, the mother of all screwups).

>However, having recently acquired a second computer we have tried to
>install a wireless router (D-Link 802.11g/2.4GHz) between the modem
>and the computer.


Same problem. Any particular model DLink wireless router? They only
have about a dozen models.

>Although I have followed the instructions to the letter, when I get to
>do the final test, I get an error message saying the router is not
>detected.


Possibly because you don't have a crossover ethernet cable between the
modem and the router. I'm not 100.0% sure that a crossover cable is
required, but it's a good idea to get someone to check the lights on
the modem and the router to see if the cable connection is doing it's
job.

>After telling me to check the connection between the router
>and the computer (which is not the problem), the install goes no
>further than this.


The router is fairly smart. It's complaining that there is no
connection between the DLink router and the modem. I assume that the
modem is working normally, so that leaves the cable. Check if it
needs a crossover cable.

>Note that in my desperation, I have actually physically changed the
>modem and the router and the various network cables for new versions
>without at all improving the situation.


Did anyone check the lights?

>I have spoken to the ISP down here but they showed little interest in
>helping me.


Oh well. Get a new ISP? I think they can look at the lights and see
for themselves. I've had similar situation and it's almost always
either a wrong/bad cable, or someone plugging the cables in the wrong
ports.

>Can anybody out there offer a glimmer of hope?


Yeah. I had this communications problems a few weeks ago with a
friend working with a customer in Tahiti. Nobody around claimed they
could speak English. My Jr High Skool French was a lost cause. So, I
talked them into taking photos on a digital camera and send them to
me. The wrong cable in the wrong hole problem was instantly obvious.
(I wish Cisco would stop using RJ45 connector for their serial console
ports). See if they have a camera and use it.

--
Jeff Liebermann jeffl@comix.santa-cruz.ca.us
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558

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  #3 (permalink)  
Old 04-01-2007, 01:18 PM
PaulFXH
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Posts: n/a
Default Re: Problems with Wireless Router install

On Apr 1, 2:03 am, Jeff Liebermann <j...@comix.santa-cruz.ca.us>
wrote:
Hi Jeff
Thanks for your reply

> Before you reply, could you clarify if you are in Brazil, or somewhere
> else? I'm assuming somewhere else.

Yes, I am both physically and mentally in the beautiful country of
Brazil.

>
> I'll also assume a DSL or satellite modem. Maker and model number of
> your hardware is always helpful.

The connection is DSL and the model number is D-Link DI-524
>
> You say the modem reaches the internet. Prove it. Plug a computah
> directly into the modem, bypassing the router, and see if you have a
> connection. (Assumption, the mother of all screwups).

We have been receiving internet to one desktop computer through a
Speed Stream 5200 modem for some time without any problems.
> >However, having recently acquired a second computer we have tried to
> >install a wireless router (D-Link 802.11g/2.4GHz) between the modem
> >and the computer.

>
> Same problem. Any particular model DLink wireless router? They only
> have about a dozen models.

As mentioned above it is a D-Link DI-524
>
> >Although I have followed the instructions to the letter, when I get to
> >do the final test, I get an error message saying the router is not
> >detected.

>
> Possibly because you don't have a crossover ethernet cable between the
> modem and the router. I'm not 100.0% sure that a crossover cable is
> required, but it's a good idea to get someone to check the lights on
> the modem and the router to see if the cable connection is doing it's
> job.
>

I have to admit I have no idea what is a crossover cable. The cable
I'm using to connect the modem to the router is the same blue network
cable that I use to connect the modem to the computer. It is also
known as an ethernet cable.
The lights showing on the modem are identified as: pwr, dsl, enet
The lights showing on the router are identified as: Power, Status,
WAN, Wlan, 1


> >After telling me to check the connection between the router
> >and the computer (which is not the problem), the install goes no
> >further than this.

>
> The router is fairly smart. It's complaining that there is no
> connection between the DLink router and the modem. I assume that the
> modem is working normally, so that leaves the cable. Check if it
> needs a crossover cable.

Not sure how to check this. Any suggestions?
>
> >Note that in my desperation, I have actually physically changed the
> >modem and the router and the various network cables for new versions
> >without at all improving the situation.

>
> Did anyone check the lights?

All lights are mentioned above
>
> >I have spoken to the ISP down here but they showed little interest in
> >helping me.

>
> Oh well. Get a new ISP? I think they can look at the lights and see
> for themselves. I've had similar situation and it's almost always
> either a wrong/bad cable, or someone plugging the cables in the wrong
> ports.

I'm certain the cables are NOT in the wrong ports and am equally
certain that the cable itself is functional. However, whether it is
the RIGHT cable I cannot be sure right now. My previous experience in
this area has always been with combined router/modems which obviously
did not require any modem-to-router cable.
>
> >Can anybody out there offer a glimmer of hope?

>
> Yeah. I had this communications problems a few weeks ago with a
> friend working with a customer in Tahiti. Nobody around claimed they
> could speak English. My Jr High Skool French was a lost cause. So, I
> talked them into taking photos on a digital camera and send them to
> me. The wrong cable in the wrong hole problem was instantly obvious.
> (I wish Cisco would stop using RJ45 connector for their serial console
> ports). See if they have a camera and use it.
>
> --
> Jeff Liebermann j...@comix.santa-cruz.ca.us
> 150 Felker St #D http://www.LearnByDestroying.com
> Santa Cruz CA 95060http://802.11junk.com
> Skype: JeffLiebermann AE6KS 831-336-2558


Thanks for any further suggestions/comments
Paul


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  #4 (permalink)  
Old 04-01-2007, 02:40 PM
Jeff Liebermann
Guest
 
Posts: n/a
Default Re: Problems with Wireless Router install

"PaulFXH" <paulfxhackett@gmail.com> hath wroth:

>The connection is DSL and the model number is D-Link DI-524

(...)
>We have been receiving internet to one desktop computer through a
>Speed Stream 5200 modem for some time without any problems.

(...)
>> Possibly because you don't have a crossover ethernet cable between the
>> modem and the router. I'm not 100.0% sure that a crossover cable is
>> required, but it's a good idea to get someone to check the lights on
>> the modem and the router to see if the cable connection is doing it's
>> job.


Please note that this does NOT appear to be a wireless related
problem.

I was wrong. No crossover ethernet cable is required to connect a
Speedstream 5200 to the WAN port of a DI-524. Please ignore my
comments related to requiring a different cable.

However, there is a potential complication with connecting a router to
a Speedstream 5200. The 5200 can be setup with internal NAT. The
easy way to tell if this is happening is to plug your computer
directly into the 5200, and then run:
start -> run -> cmd <enter>
ipconfig
If your IP address is 192.168.xxx.xxx, then the 5200 has internal NAT
enabled. At this point, methinks it best to call your ISP for
assistance.

The 5200 can also be configured with router firmware. See data sheet
at:
<http://subscriber.communications.siemens.com/subscriber_networks/5100.shtml>
Please determine which firmware you are using and whether you have a
DSL modem configuration or router configuration before continuing. The
setups are quite different.

Please make sure you can connect and configure your DI-524 with both
computers. Go to:
<http://192.168.0.1>
and check if you can see the web based configuration in the DI-524.

If you can do this, then go to the WAN or internet page. It should
look like this:
<http://www.support.dlink.com/emulators/di524_revD/h_wan_dhcp.html>
Do it with both computers.

At this point, I have no clue how to configure your DI-524 with your
efficient 5200, which itself can be configured in 3 different modes.

>I have to admit I have no idea what is a crossover cable.


If you inspect the connectors on both ends of a common CAT5 ethernet
connector, the wiring on both connectors will be identical. However,
some devices require that the transmit and receive lines be reversed
in order to work. For example, if you were to connect a hub or switch
to the LAN ports of a router, it would require either a crossover
cable, or an MDI/MDI-X switch on the hub or switch. You can tell if
you have the correct cable by checking if the corresponding lights are
illuminated. Also see:
<http://en.wikipedia.org/wiki/Ethernet_crossover_cable>

>The cable
>I'm using to connect the modem to the router is the same blue network
>cable that I use to connect the modem to the computer. It is also
>known as an ethernet cable.


The color of the cable means nothing.

>The lights showing on the modem are identified as: pwr, dsl, enet
>The lights showing on the router are identified as: Power, Status,
>WAN, Wlan, 1


That seems correct. The light in question here is the WAN light.
Since it is illuminated, I presume that the connection to the 5200 DSL
modem is correct. The cable or connection is not the problem.

>> The router is fairly smart. It's complaining that there is no
>> connection between the DLink router and the modem. I assume that the
>> modem is working normally, so that leaves the cable. Check if it
>> needs a crossover cable.

>Not sure how to check this. Any suggestions?


Yes. Re-read what I wrote about checking the lights on the router and
the modem. When the cable between the router and the modem in plugged
and unplugged, the lights at both ends that correspond to the cable
should turn on and off. From your description of one side of the
cable, the corresponding lights are lit and therefore the cable is not
the problem.

>> Did anyone check the lights?

>All lights are mentioned above


The cable has two ends. The other end is plugged into the modem. What
lights are are on and off on the modem end? The light labelled
"ethernet" should be on.

>I'm certain the cables are NOT in the wrong ports and am equally
>certain that the cable itself is functional. However, whether it is
>the RIGHT cable I cannot be sure right now. My previous experience in
>this area has always been with combined router/modems which obviously
>did not require any modem-to-router cable.


Correct. It's probably not the cable.

Can you explain what program or where you are getting the "router not
detected" error message? This is not a typical Windoze error message.

I'm assuming that the connection between the computer and the DI-524
is via another CAT5 ethernet cable and NOT via wireless because light
#1 is turned on. Yet, you mention that you have two computers. How
is the 2nd computer connected? Wire or wireless?

My guess is that since the DSL modem by itself is functional, and the
DI-524 is apparently correctly wired, then the problem is on the WAN
(internet) configuration page of the DI-524 or in the various internal
configurations in the Speedstream 5200 modem. This is beyond my
abilities to handle remotely and will best be configured with the
assistance of your ISP or someone locally with some experience.

--
Jeff Liebermann jeffl@comix.santa-cruz.ca.us
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558

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