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  #1 (permalink)  
Old 02-10-2008, 02:33 PM
Brainiac
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Default Strange router problem

I use a MacBook Pro running 10.4.11, and at home we use a modem (adsl)
and and a Netgear WPN824 wireless router. Everything works just fine.
Then I bought my family a MacBook for christmas. (This shipped with
Leopard installed.)

The problem is that the Netgear wireless router hangs whenever you play
web-based flash videos (i.e. YouTube) from the new MacBook. A video
will buffer ok for about 10 seconds then the router hangs and needs to
be restarted. Apart from this specific issue there are no other
problems.

I have searched everywhere but haven't found anything relating this on
the net (there are similar Flash/YouTube issues which seem to be audio
related but that is not the problem here). I have done what I can to
locate/solve the issue (repaired permissions, installed the latest
Adobe Flash player, tried different browsers etc.) but nothing helps.
And there is really no way of knowing where the problem is except that
it must be related to the router and/or Airport (as the problem isn't
there with a wired connection). And using the same reasoning, it can't
really be a Flash or Leopard issue either. But on the other hand the
issue only affects the new MacBook, and the only real difference
between this and the MBP is Leopard...
But the router seems to be most likely culprit.

I would be most grateful if anyone can shed some light on this!


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  #2 (permalink)  
Old 02-10-2008, 04:18 PM
Jeff Liebermann
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Default Re: Strange router problem

Brainiac hath wroth:

>I use a MacBook Pro running 10.4.11, and at home we use a modem (adsl)
>and and a Netgear WPN824 wireless router. Everything works just fine.


Which hardware version of the WPN824? v1 v2 or v3? They're all very
different inside.

>Then I bought my family a MacBook for christmas. (This shipped with
>Leopard installed.)
>
>The problem is that the Netgear wireless router hangs whenever you play
>web-based flash videos (i.e. YouTube) from the new MacBook. A video
>will buffer ok for about 10 seconds then the router hangs and needs to
>be restarted. Apart from this specific issue there are no other
>problems.


Duz it crash with other forms of streaming video?

Have you done a download speed test with your ISP? Is it close to the
rated download speed, or is it noticably slower? That will show if
there is any packet loss, congestion, or DSL problems.

>I have searched everywhere but haven't found anything relating this on
>the net (there are similar Flash/YouTube issues which seem to be audio
>related but that is not the problem here). I have done what I can to
>locate/solve the issue (repaired permissions, installed the latest
>Adobe Flash player, tried different browsers etc.) but nothing helps.
>And there is really no way of knowing where the problem is except that
>it must be related to the router and/or Airport (as the problem isn't
>there with a wired connection).


Sure there is a way. Diagnosis by substitution:
1. Did you try it with a different wireless laptop or computer?
2. Did you try it with a direct ethernet wired connection?
3. Can you borrow a different wireless router and see if that
magically fixes the problem?
4. If it screws up with an ethernet connection, did you try plugging
your MacBook directly into the modem, eliminating the Netgear router
completely?

>And using the same reasoning, it can't
>really be a Flash or Leopard issue either. But on the other hand the
>issue only affects the new MacBook, and the only real difference
>between this and the MBP is Leopard...


What do you mean by "only affects the new MacBook"? What other
laptops or computers have you tried, how were they connected, and what
were the results?

>But the router seems to be most likely culprit.


Check the firmware on your WPN824 and make sure it's the latest. Make
sure you use the firmware for the correct hardware mutation. I had
similar problems with a WPN824 v1 that was solved with a firmware
update:
<http://kbserver.netgear.com/products/wpn824.asp>

>I would be most grateful if anyone can shed some light on this!


A light does not shed. A cat, dog, and my balding head, sheds.

--
Jeff Liebermann jeffl@cruzio.com
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558

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  #3 (permalink)  
Old 02-11-2008, 09:59 PM
Brainiac
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Posts: n/a
Default Re: Strange router problem

On 2008-02-10 18:18:42 +0100, Jeff Liebermann <jeffl@cruzio.com> said:

> Brainiac hath wroth:
>
>> I use a MacBook Pro running 10.4.11, and at home we use a modem (adsl)
>> and and a Netgear WPN824 wireless router. Everything works just fine.

>
> Which hardware version of the WPN824? v1 v2 or v3? They're all very
> different inside.

It's v1.
>
>> Then I bought my family a MacBook for christmas. (This shipped with
>> Leopard installed.)
>>
>> The problem is that the Netgear wireless router hangs whenever you play
>> web-based flash videos (i.e. YouTube) from the new MacBook. A video
>> will buffer ok for about 10 seconds then the router hangs and needs to
>> be restarted. Apart from this specific issue there are no other
>> problems.

>
> Duz it crash with other forms of streaming video?

Nope
>
> Have you done a download speed test with your ISP? Is it close to the
> rated download speed, or is it noticably slower? That will show if
> there is any packet loss, congestion, or DSL problems.

No that's not the problem
>
>> I have searched everywhere but haven't found anything relating this on
>> the net (there are similar Flash/YouTube issues which seem to be audio
>> related but that is not the problem here). I have done what I can to
>> locate/solve the issue (repaired permissions, installed the latest
>> Adobe Flash player, tried different browsers etc.) but nothing helps.
>> And there is really no way of knowing where the problem is except that
>> it must be related to the router and/or Airport (as the problem isn't
>> there with a wired connection).

>
> Sure there is a way. Diagnosis by substitution:
> 1. Did you try it with a different wireless laptop or computer?
> 2. Did you try it with a direct ethernet wired connection?
> 3. Can you borrow a different wireless router and see if that
> magically fixes the problem?
> 4. If it screws up with an ethernet connection, did you try plugging
> your MacBook directly into the modem, eliminating the Netgear router
> completely?


As I said the problem isn't there when I use a wired connection. I
haven't tried a different router.
>
>> And using the same reasoning, it can't
>> really be a Flash or Leopard issue either. But on the other hand the
>> issue only affects the new MacBook, and the only real difference
>> between this and the MBP is Leopard...

>
> What do you mean by "only affects the new MacBook"? What other
> laptops or computers have you tried, how were they connected, and what
> were the results?


Again, please read the post!
>
>> But the router seems to be most likely culprit.

>
> Check the firmware on your WPN824 and make sure it's the latest. Make
> sure you use the firmware for the correct hardware mutation. I had
> similar problems with a WPN824 v1 that was solved with a firmware
> update:
> <http://kbserver.netgear.com/products/wpn824.asp>


Thanks, I will try this. Do you have any idea what specifically can
cause a router to hang by loading embedded flash videos? Seems pretty
weird to me. Anyway, thanks for advice!
>
>> I would be most grateful if anyone can shed some light on this!

>
> A light does not shed. A cat, dog, and my balding head, sheds.


A light may not shed, but to shed some light (on a subject) is a common
english expression.

/B



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  #4 (permalink)  
Old 02-11-2008, 10:04 PM
John Navas
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Posts: n/a
Default Re: Strange router problem

On Mon, 11 Feb 2008 23:59:41 +0100, Brainiac wrote in
<2008021123594116807-@news.giganews.com>:

>On 2008-02-10 18:18:42 +0100, Jeff Liebermann <jeffl@cruzio.com> said:
>
>> Brainiac hath wroth:


>>> I would be most grateful if anyone can shed some light on this!

>>
>> A light does not shed. A cat, dog, and my balding head, sheds.

>
>A light may not shed, but to shed some light (on a subject) is a common
>english expression.


That was a joke.

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

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  #5 (permalink)  
Old 02-11-2008, 10:28 PM
Jeff Liebermann
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Posts: n/a
Default Re: Strange router problem

On Mon, 11 Feb 2008 23:59:41 +0100, Brainiac wrote:

>On 2008-02-10 18:18:42 +0100, Jeff Liebermann <jeffl@cruzio.com> said:
>
>> Brainiac hath wroth:
>>
>>> I use a MacBook Pro running 10.4.11, and at home we use a modem (adsl)
>>> and and a Netgear WPN824 wireless router. Everything works just fine.

>>
>> Which hardware version of the WPN824? v1 v2 or v3? They're all very
>> different inside.


>It's v1.


I had to upgrade the firmware on one of those just to get it to work
reliably. Check the firmware version.

>> Duz it crash with other forms of streaming video?


>Nope


Just flash? Weird.... Usually router firmware goofs have problems
with all type so streaming video.

>> Have you done a download speed test with your ISP? Is it close to the
>> rated download speed, or is it noticably slower? That will show if
>> there is any packet loss, congestion, or DSL problems.


>No that's not the problem


Ok, I'll assume that your ISP is wonderful and not throttling anything
by source or type of service. Please not that this is your problem,
not mine. I'm trying to help, but am limited to offering suggestions.
I think you'll find it more useful to test, and then judge, rather
than the reverse order.

>> Sure there is a way. Diagnosis by substitution:
>> 1. Did you try it with a different wireless laptop or computer?
>> 2. Did you try it with a direct ethernet wired connection?
>> 3. Can you borrow a different wireless router and see if that
>> magically fixes the problem?
>> 4. If it screws up with an ethernet connection, did you try plugging
>> your MacBook directly into the modem, eliminating the Netgear router
>> completely?


>As I said the problem isn't there when I use a wired connection. I
>haven't tried a different router.


That's number 2 on my list of things to try. What about the other 3
things to try? Some might be a bit awkward but all are worth trying.

I like to fix such things by substitution. That means a different
laptop, different connection type, different router, and possibly a
different location. For example, have you tried viewing Flash videos
using a neighbors connection or coffee shop hot spot? If that also
fails, it's your laptop. If it works, then it's probably your router.

>>> And using the same reasoning, it can't
>>> really be a Flash or Leopard issue either. But on the other hand the
>>> issue only affects the new MacBook, and the only real difference
>>> between this and the MBP is Leopard...

>>
>> What do you mean by "only affects the new MacBook"? What other
>> laptops or computers have you tried, how were they connected, and what
>> were the results?

>
>Again, please read the post!


I did. There are apparently other computers available. Do they do
the same thing? If NOT, then it's not the router. If the do, then
it's probably the router.

>> <http://kbserver.netgear.com/products/wpn824.asp>

>
>Thanks, I will try this.


Firmware update is probably the culprit.

>Do you have any idea what specifically can
>cause a router to hang by loading embedded flash videos? Seems pretty
>weird to me. Anyway, thanks for advice!


I have some guesses, but nothing specific. I usually sniff the
traffic to see what's being sent. If I see jumbo packets, I generally
look to see if the router or the computers IP stack is having a
problem dealing with them. It's unlikely with UDP streaming protocols
like Flash, but it's possible. Usually, when this happens, almost any
streaming protocol will hang the router. There are also buffer
overflow issues, flow control, semaphores, and similar programming
issues that I barely understand.

Hanging a router is easy enough. Try some of these and see what
happens:
<http://www.pcflank.com/exploits.htm>

--
# Jeff Liebermann 150 Felker St #D Santa Cruz CA 95060
# 831-336-2558 jeffl@comix.santa-cruz.ca.us
# http://802.11junk.com jeffl@cruzio.com
# http://www.LearnByDestroying.com AE6KS

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  #6 (permalink)  
Old 02-11-2008, 11:57 PM
Brainiac
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Posts: n/a
Default Re: Strange router problem

On 2008-02-12 00:28:42 +0100, Jeff Liebermann
<jeffl@comix.santa-cruz.ca.us> said:

> Hanging a router is easy enough. Try some of these and see what
> happens:
> <http://www.pcflank.com/exploits.htm>


Well, thanks for trying! I realize I'm posting from a Mac perspective
and you like most others out there are PC guys, but this problem really
bugs me and I think it is a combination effect (OS/ router). I like to
think I can solve any issues but this really beats me.


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