Words to troubleshoot by

"The temptation to form premature theories upon insufficient data is
the bane of our profession."

"It is a capital mistake to theorize before you have all the
evidence, ... It biases the judgment."

"When you have eliminated the impossible, whatever remains, however
improbable, must be the truth."

-Sherlock Holmes

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

Truer words were never spoken. Theorize could
help, but those doing it usually don't have the talent
for it. That's why real Field Engineers are paid
$10,000 and expenses to clean up a mess made by
those unqualified to do it. Many engineers and
Techs. really aren't, but they provide job security
for those who are. Thirty years on ships, aircraft,
oil platforms, airports, almost every counry in
the world can teach one some discipline. Don't
ass-u-me for it will make one out of you and
one out of me..regards


<http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

John Navas <spamfilter0@navasgroup.com> hath wroth:

> "The temptation to form premature theories upon insufficient data is
>the bane of our profession."
>
> "It is a capital mistake to theorize before you have all the
>evidence, ... It biases the judgment."
>
> "When you have eliminated the impossible, whatever remains, however
>improbable, must be the truth."
>
> -Sherlock Holmes

I like my versions better.

"The first step to solving a problem is to blame someone."

"When in trouble, when in doubt, run in circles, scream and shout."

"The solution is always whatever was last in a series of wrong
guesses."

"That which is most obviously correct, beyond any need of checking, is
usually the culprit."

"If the product were any good, it would't need documentation."

"Assumption, the mother of all screwups."

"If I knew what I was doing, I would be designing these devices
instead of fixing them."

"If this stuff worked, you wouldn't need me." (This is on my business
card).

"Where there's smoke, there's fire, and where there's fire, there's
usually someone that didn't follow instructions."

"When you have eliminated the impossible, whatever remains, however
inconvenient, is usually the most expensive part to replace."

"Features and functions get added faster than bugs get fixed."

"Troubleshooting is best done by shooting the trouble maker."


Actually, I wrote more such words of wisdom back in 1994.
<http://www.LearnByDestroying.com/nooze/support.txt>
The technology is rather dated, but the horror stories and users are
still with us.


--
Jeff Liebermann jeffl@comix.santa-cruz.ca.us
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558

On Tue, 05 Dec 2006 19:03:57 -0800, Jeff Liebermann wrote:

> Actually, I wrote more such words of wisdom back in 1994.
> <http://www.LearnByDestroying.com/nooze/support.txt>
> The technology is rather dated, but the horror stories and users are
> still with us.

Ahhh, that was a good read. While I'm an in-house tech, there are plenty
of similar situations I've found myself in. After 15 years I thought I
couldn't be surprised any more. I'm proven wrong quite frequently.

- Nate >>

--

"The optimist proclaims that we live in the best of all possible worlds,
the pessimist fears this is true."